Welcome to Dunkin Donuts

Introduction

• Welcoming new team members to Dunkin Donuts
• Dunkin Donuts has over 30 years of experience in Connecticut
• Many have experienced Dunkin Donuts as customers; now it's time to create that experience for others
• Presented by: Scott Fanning, Franchisee and Co-owner of Great American Donut

Company Goals

• Define the company's identity and brand
• Goals are simple but crucial
• Success starts and ends with team members

1. Be Friendly

• Customers appreciate a smiling face and a genuine welcome
• Simple greetings like “Good morning”, “Thank you”, and “Have a great day” are impactful
• A friendly demeanor encourages customers to return

2. Provide Service with Speed

• America runs on Dunkin, and people need to get going quickly
• Customers value quick service as it shows care and respect for their time
• Strive to fill orders quickly to meet customer needs

3. Serve Great Products

• Dunkin Donuts offers the world's number one coffee
• Importance of making products as customers want them (e.g., hot or iced coffee)
• Pride in making bakery goods like doughnuts and munchkins
• Consistently offering high-quality products fosters customer loyalty

Key Takeaways

• No Dunkin Donuts without the team members
• Team members are the face of the brand
• Every role, from making coffee to serving customers, is crucial
• Encouragement to make every day a Dunkin Day

Closing

• Expression of pride in new team members
• Reminder to have fun and meet goals together
• Welcome to the team