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Overview of eBay User Agreement

May 14, 2025

eBay User Agreement Summary

1. Introduction

  • The User Agreement, Mobile Application Terms of Use, policies, and additional terms govern access to and use of eBay services.
  • Entities:
    • eBay Inc. for the US
    • eBay (UK) Limited for the UK
    • eBay GmbH for the European Union
    • eBay Canada Limited for Canada
    • eBay Singapore Services Private Limited for India
    • eBay Marketplaces GmbH for other countries
  • Importance of reading agreement due to provisions on claims and disputes.

2. About eBay

  • eBay acts as a marketplace for users to sell and buy goods/services.
  • Does not hold liability for transactions between third-party sellers and buyers.
  • Offers tools and guidance but does not guarantee accuracy or completion of transactions.

3. Using eBay

  • Users must comply with laws, eBay policies, and terms.
  • Restrictions on actions include:
    • Breaching laws, failing to pay, manipulating prices, and sharing login credentials.
    • Engaging in prohibited activities like gambling or providing false content.
  • eBay reserves the right to limit, suspend, or terminate accounts for policy violations.

4. Vehicle Purchases & Sales

  • eBay is not a vehicle broker or dealer.
  • Uses Caramel Dealer Services for vehicle transactions.
  • No warranties on vehicle condition or value.
  • Users are advised to seek professional advice for vehicle-related matters.

5. Policy Enforcement

  • eBay may consider user performance history when resolving issues.
  • Flexibility in policy enforcement to benefit both buyers and sellers.

6. Fees and Taxes

  • Sellers are charged for using eBay services.
  • Buyers may be charged for supplemental services.
  • Fees can change with notification.

7. Listing Conditions

  • Sellers are responsible for listing accuracy and compliance with policies.
  • Listings may not appear immediately in searches.
  • eBay may modify or remove non-compliant listings.

8. Purchase Conditions

  • Buyers must read full listings and understand they enter legally binding contracts.
  • eBay does not transfer legal ownership of items.

9. International Buying and Selling; Translation

  • Listings can be viewed and bought globally.
  • Compliance with international laws is required.
  • eBay may use automated tools for translation.

10. Content

  • Users grant eBay rights to use their content under specified terms.
  • User content must not infringe third-party rights.

11. Intellectual Property Violations

  • VeRO program to address IP infringements.
  • Process available for reporting violations.

12. Holds and Restricted Funds

  • eBay may restrict access to seller funds under certain conditions.

13. Authorization to Contact

  • eBay may contact users for account-related issues or marketing (with consent).
  • Automated systems may scan messages for fraud prevention and service improvement.

14. Additional Terms

  • Automated returns/refunds processes available for sellers.
  • eBay Money Back Guarantee for buyer protection.

15. Payment Services

  • Payments facilitated through eBay Payment Entities.
  • Buyers and sellers must comply with applicable payment terms.

16. Disclaimer of Warranties; Limitation of Liability

  • Services provided "as is" without warranties.
  • eBay not liable for consequential damages.

17. Release

  • Users release eBay from claims related to disputes with other users.

18. Indemnity

  • Users indemnify eBay for claims arising from breaches or misuse.

19. Legal Disputes

  • Disputes resolved through arbitration under specific terms.
  • Users can opt-out of arbitration within 30 days of agreement acceptance.

20. General

  • eBay can amend the User Agreement with notice.
  • Entire understanding of users' agreement with eBay.