Transcript for:
Major Global IT Outage Overview

bug and in the end uh it didn't turn out to be an issue there's no counteract we we'll never know whether had that were not gone in whether you would indeed have seen for example planes falling out of the Skies uh trains grinding to a halt but uh that was an early indication if you like of the interconnectedness of the global technology uh system and and uh that is being proved again again today some will say I suspect this might feed into uh the US presidential debate because uh if you look at what JD Vance who was this week picked of course as Donald Trump's vice presidential uh nominee well JD Vans has been very very critical of big Tech over the past and in particular the dominance of these big Tech Giants now interestingly JD Vance comes from a venture capital background on Sil in Silicon Valley he's been very closely associated with a lot of it startups but at the same time he's also been extremely critical of the dominance of a handful of tech Giants around the world and you could and you can name them it's alphabet the owner of Google meta the owner of uh Facebook and of course Microsoft uh the the in Wall Street they refer to the mag 7 these seven uh big stocks the Magnificent 7 these big seven stocks that have dominated the tech sector over the last few years and uh into which investors have plowed uh trillions of dollars literally and uh I suspect this might raise questions about the dominance of some of these businesses I mean Microsoft of course in particular which she's closely involved in uh in all of this uh issue with outages today Anna well Microsoft has uh is a is a past Master at uh fending off regulatory pressures uh people complaining about the dominance of uh of the windows uh service for example that was an early battle but I suspect this will come back to light now uh the fact that uh aure Microsoft's cloud service has been so uh heavily uh tied up with this latest outage which as I say is down to uh a company called crowd strike I suspect people like JD Vance will start to uh talk about the dominance of Microsoft in the global it infrastructure it' be interesting to see what that kind of reaction is politically as well when we get more information um let me just reiterate what I was telling you a short while ago Sky sources say that it's understood that this Global outage is not thought to have been caused by a nefarious Cyber attack Tom Clark is back here with me and and everyone will be desperately trying to get to the bottom of of what has caused this this this outage which is such far-reaching consequences yeah as far as we know so far this is a fault affecting Microsoft systems people running Windows 10 there were problems overnight with Azure which is Microsoft's big cloud computing provider for businesses but for what I'm understand in the US that's resolved it then was a problem affecting uh um people running Microsoft Windows 10 and other bits of microft software on their computers as far as we understand and again this we haven't had this confirmed yet but there is a there is a company called crowd strike which provides cyber Security Solutions to protect your networks they install up they have provide services for people running Microsoft uh Windows um and they did put out a tech alert overnight uh to Engineers who have to look after those systems saying they're aware of reports of crashes related to the F consense that this is a piece of software that is designed to thwart cyber attacks someone trying to make malicious entry to your systems uh while updating that uh software they say that symptoms include host experiencing bug check blue screen error related to Falcon tensor and they're saying their engineering teams are actively working on it we haven't had a a formal statement from crowd strike and we're still waiting to hear from Microsoft as well to hear what they have to say about it but where you have a situation where you have a dominant provider like Microsoft and don't forget they are the most valuable company in the world at the moment they are highly dominant in the cloud computing uh business software space it's going to have colossal impacts according to down detect which is a an organ organization that monitors um system outages it is a global phenomenon Banks businesses Payment Systems as you were saying Airline check-ins news organizations like like our own um around the world and as you were just hearing now GP surgeries who obviously operating similar systems are being impacted as well and I imagine the booking service for them doesn't it that there you go and and and as we go through the day I'm sure we we'll be hearing more and more of these these these these impacts and another reminder of just how dependent we are on technology yes and how easily disrupted these things can be when things go wrong and they are in incredibly complicated they are very skilled Engineers that manage them you know the fact we don't have these outages more often is perhaps surprising but remember customers rely on these companies you know it's reliability that's the biggest thing that they're paying for so it does raise big questions about that these things aren't unheard of I don't if you remember in back in 2020 Microsoft's um cloud system went down while they were installing their own software patch which obviously had an error in it took the whole system offline they recovered I think it was in 2021 um Facebook WhatsApp all of um um meta's uh systems were down for at least 24 hours again because they were installing a software patch an update to the system that was flawed and took everything offline raising you know big questions internally about you know guys can't you test these things first there not a way of doing that but when you have these systems that are running 24/7 businesses customers app users rely on them to be working all the time a bit like a 24-hour rail network you've got to try and make those repairs and updates while they're still operating so it is a risky business you're trying to do the repairs but you're also trying to communicate with customers and with other businesses that you're trading with about your problems as well and that could be affected too there are going to be big questions for the the engineers and the uh and the technical folks who who who run and update these systems as to why something as simple as from what we understand bear in mind we're still trying to get to the bottom of exactly what caused it if it was indeed an update to a bit of cyber security software that's managed to take um nearly all of Microsoft's uh certainly or as parts of Microsoft's um customers systems offline globally in a very short space of time and as things stand we don't know how long it's going to take for them to recover no and and what have we heard from Microsoft themselves we haven't we haven't heard I I have I haven't we haven't got through to them yet but we will bring you that as soon as we do we haven't had an update from them yet interesting to see what they say when that Happ Tom for the moment thank you for that and um I'm just mentioning a couple more airports are kind of reporting their experiences at the moment um Heath airport spokesperson has also talked about Microsoft experiencing this Global outage which we've been discussing they say it's impacting select systems at Heath throw they say flights are operational though we are experiencing delays um they go on to say we're implementing contingency plans to minimize any impact on Journeys and passengers are advised to check with their Airline for the latest flight information and um Gatwick Airport has also said that passengers may experience some delays uh due to this outage um they say that they're affected by what they describe as the global Microsoft issu so passengers may experience some delays while checking in and passing through security but they are suggesting that anyone going to Gatwick uh should arrive for their normal check-in time and they do apologize for the inconvenience um and are trying to resolve um the problem as soon as possible um let's bring in back in um who's our business presenter of course who's in the city for us this morning and um I guess that's the other question mark is just how long this could go on this is quite hard for businesses scrambling to do work as normal but at the same time not having any sense of when it could be fixed absolutely right Anna I mean I think people might take some comfort from the fact that Microsoft has got its aure cloud-based service up and running again after what appears to have been a relatively short uh outage for that particular service and of course that would be critical to an awful lot of businesses around the world what we don't really know is uh the extent to which uh crowd strikes uh software say as Tom was saying there it's called Falcon sensor we don't know the extent to which that is uh interlocked with other it providers around the world it's certainly very very closely associated with Microsoft and as I was saying to you uh earlier on Anna um ironically crowd strike has been quite critical of uh Microsoft over recent uh months in terms of some of the resilience of its systems the pair have been working together on a new uh service called Defender which is made available by Microsoft but you can't really uh stress the significance of crowd strike in this endpoint protection as it's known in the industry it has roughly a 24% uh stake uh market share in this particular market in terms of cyber security and resilience um it is uh it competes with the likes of McAfee which is a again a brand name that some viewers may be familiar with McAfee's market share is only about 10% so crowd strike is very much the big player in this uh which is why it has such important relationships with Microsoft interestingly one thing I should tell you about this uh business Anna because uh as we we we now think we can now definitively rule out that this was due to a virus but crowd strike actually made its name again viewers belong memories will remember this there was a Russian uh hacking operation uh called Fancy bear and cozy bear uh which uh caused all sorts of havoc in around sort of 2009 2010 and actually crowd strike came to prominence because it identified uh and nullified those particular threats uh fancy bear was thought to be a Russ Russian stateb hacking entity and it was actually crowd strikes uh software that kept that at Bay and it was uh one uh key selling Point uh about what when it came to Market in 2011 the business was valued at around 11 billion at the time of its flotation as I said earlier on to you uh Anna it's now worth some $83 billion I suspect it be worth a lot less than that when Wall Street opens uh later on today but that was really how the business made its name it is a very very key part of it infrastructure around the world it's made great play in recent years of its expertise in Ai and how it uses artificial intelligence to uh detect incoming attacks on the software systems of clients but as you were saying we don't think this is necessarily a virus it this appears to be a systems upgrade okay and um just to to give another travel um update as well because uh one of the areas that's been particularly affected has been airports and it seems to be the kind of checking in process that seems to have been affected by this Global outage Len airport has now put out a statement as well they are saying that they have been affected um or some of their Airlines and operations are affected and but they say that they're continuing with manual systems they've put a post up on X saying we're aware of the ongoing Global it issue that's impacting checking and boarding procedures for some Airlines they say they've got additional staff on hand to support and operations are continuing with manual systems and they're saying they're advising passengers to check in with their Airlines for any flat flight updates because some airlines are suggesting getting there earlier than usual others say don't get there too early because they're concerned about um places getting too crowded um also we're told that um Asda and Iceland are unaffected um a spokesperson for the supermarket Asda said that it've been unaffected by the outage and Iceland the frozen food supermarket also said it wasn't impacted and um it's interesting to find out who isn't affected there were supermarkets in Australia that there were reports that they were having problems processing payments um but those two um supermarkets have come forward and said that they've not been affected today um let's bring in uh Tom Clark again who's here with me and for any viewers just um joining us now Tom may have a few issues doing their normal business today or may know nothing about it get get us get everyone up to date with where we stand it is interesting so this appears to be um a a an outage affecting parts of Microsoft's um uh customer base so it's not all of the uh the customers running their software mic Microsoft 365 seems to be uh particularly affected we know there were problems with that Azure cloud computing system overnight but they say those have been resolved um but we do have WID spread Global impacts on certain businesses running Microsoft products initially obviously when you see something of this scale you always think about whether it was a um a Cyber attack um it seems pretty clear now this is and we've had statements that effect that is not a result of a Cyber attack this is something different as we understand it and for statements we've seen from a cyber security company um called crowd strike which provides software ironically to protect um Microsoft systems from Cyber attack um there certainly was a problem with an update a patch that they put out for a piece of software that protects servers um from a um overnight and it is um being reported at the moment that that was the cause of this outage it would have been people using that particular piece of software on their Microsoft systems um Microsoft have acknowledged um in a statement that that there is an impact on parts of their um systems globally but we're awaiting some more details and a statement from them about what's actually going to happen how long this outage might continue to last for they're describing it as de ration to um the systems that that that the use them is degraded but they're not calling it an outage but I think for a lot of people experiencing the impact of this that is exactly what it is yeah I should say at this point that this is completely a prop it's not working at all I may as well close it interesting my laptop is running fine so we'll get to the bottom of this I'm on phone at the moment a large number of our desktop machines here are still showing blue screens but others are working fine so um yeah we'll we'll we'll we'll try get the bot absolutely and I can via my phone give you a couple more updates actually um first of all the liberal Democrats are urging the government to call a cobra meeting in response to what's happened uh they want one of these special emergency meetings uh to coordinate what they want is an Urgent Response to the it outage uh causing what they describe as major disruption including to Airlines Railways and GP surgeries um so that's the liberal Democrats urging a cobra meeting to take place and uh also we've got a spokesperson for Liverpool airport has put out a statement as well giving an update for that airport they're saying we are seeing an impact it's affecting some Airlines but not all at check-in um what they're doing is reverting to manual systems similarly we heard that from gck airport as well manual check-ins rather than computerized so they're saying people are still checking in at Liverpool airport they're just saying it's just a little bit slower and planes have still been getting away so their advice for passengers is to still come to the airport but check with your airline first they say and um they're also saying uh we ask for a bit of patience as well as the problem is resolved um they have gone on to give a little bit more detail they say that a single Dublin to Liverpool flight has been delayed due to an issue in Ireland and so that's the latest from Liverpool airport and and so Tom L we're getting lots of updates from airports cuz obviously a lot of people affected we were hearing from Simon cuer the travel editor of the independent earlier saying that this is the busiest day of the year to to travel by air it's the beginning of the summer holidays for many people and um so airports would be particularly busy anyway typically but it isn't just um Airlines and airports that are affected there are some trains but there are lots of other businesses as well it appears to be if you're running Microsoft Windows um and we're still trying to figure out which um I mean Windows 10 seems to be being named as one of the systems affected whether it extends beyond that uh we're still trying to figure out but you know that's it's the leading sort of business software in the world it's why Microsoft is the most valuable company in the world if you got that many people using it and your systems go down it is going to have widespread but also extremely varied impacts um just um it's being reported for example in Alaska the 911 um system seems to be affected that's their their Emergency Services System obviously here in the UK having had impacts on our 999 system before um I would imagine they built in a lot more resilience into that system um with um different types of software providers or mirror sites that allow you to keep operating in the case of an outage like this but if it's your the I mean I think the airlines is a great example the source of software that you ear on aircraft for those Mission critical life and deaths situations is much more secure similarly the sort of stuff that would run in a hospital or a clinic but when it comes to the front of house stuff you know the the check-in software the display screens of a train station um your booking or ticketing system it's going to have colossal impacts even though and disruption even though they might not be life and death type systems so that there's something reassuring about that that it's mostly disruption and massive inconvenience and obviously awful for from what we can see so far yes but when it affects Banking and you know online payments as well s um cash payments we understand there's a number of businesses in the UK that that that can't take payments at the moment that's that's the life of your business very much so but as as we can see right now those are the sorts of systems affected um the um you may have already mentioned this by believe the home office is saying we we don't as far as we know so far have any disruption to government systems or the the it that we use there or in the NHS but again as you get to the periphery to the providers to the the check-in systems perhaps we'll see more glitches emerge as they go through the day depending on how long it takes to resolve this outage yeah we might see some more significant impacts that's not unreasonable to assume and in a story like this it's interesting to find out who's not experiencing problems as as well as who is absolutely and reassuring in some cases certainly Tom for the moment thank you um we can bring in now um our correspondent in India Neville Lazarus to get us an update on the situation there so Neville how has This Global outage affected things there yes Anna it has affected here especially the airlines industry which we've seen uh passengers qu with you know long cues of passengers in front of the airport uh the airlines uh Indigo Airlines AXA air spice jet they've all taken out statements telling the passengers to expect delays in uh in checking in uh their online services and to be patient now uh the airline have been impacted in in various uh in in various ways uh a number of uh flights have been halted there's been disruptions they've been delayed U it's also had an effect on Broadcast News organization that quite a few of them have been temporarily taken off air or have been disrupted uh in their broadcast uh newsrooms have shut down uh because computers weren't working properly there's been also an effect on hospitals out here I was speaking to an administrator of a hospital who didn't want to be named uh because of Reason saying that their hospital has had an impact uh particularly in in lab tests uh all those ICU uh machines machines in icus which were on the platform have been disrupted so yes in critical care hospitals lap tests Etc all being affected out here we still haven't heard reports uh on effects on the banking sector the Stock Exchange cyber security all of those but I'm sure in the course of time we will hear some sort of disruptions in those sectors as well but it has had uh an a cascading effect out here in India well yes and and what's the reaction been from people then Neville well the reaction's been people are skeptical uh I mean in in India we have a very large number of people using the internet service is I mean we with 1.4 billion people uh over 600 700 million people using uh smartphones and and computers and and and laptops all of them are skeptical now there are there is talk of how there should be an alternate a plan B uh to try and uh to try and come up with something which will secure their their data we still don't know how much data or or uh or or or sort of uh things that they were working on when this outage took place how much of that has been affected but people are skeptical there is though there are there is patience among people at the airport we've seen them standing in cues uh but I'm sure there will be a lot of skeptical people now uh doubting where their data and whether it is the most secure way of working okay Neville thanks very much indeed for that update um on what's happening in India also affected uh by This Global it outage um and I'm just saying that another um travel for form of Transport is being impacted because um anyone who was hoping to get to France uh via Dover for the school holidays uh may have to experience delays um with it's thought that cues are around 40 minutes long at present although we're told that border control is able to process traffic that's according to the port of DOA themselves um let's bring in King back in who's in the city in any updates for us I mean what I would say Anna looking at some of the reaction uh that you're seeing across news websites around the world from it Specialists I mean we were chatting about half an hour ago and I was I was reminding uh viewers about uh the so-called millennium bug Y2K buug uh as was called at the time and obviously uh it was a huge uh beanfest for the it Port Services industry at the time it Consultants uh made out like Bandits advising companies around the world about how to prevent themselves against this bug and of course uh it didn't come to pass and as I said there was no counterfactual we didn't really know whether uh there would have been a catastrophe because most companies invested very heavily to prevent that outcome but there seems to be a body of opinion now among it Specialists that uh this is the kind of thing that we would have seen potentially around Y2K uh I don't think uh it's an exaggeration to say that this is right now the biggest it outage of all time I think this is going to be a very very big moment in history I don't think it's over an overe exaggeration bear in mind what I was saying to you earlier crowd strike one of the key providers of endpoint protection as it's known in the uh industry it has a 24% market share it's very very closely linked to Microsoft the world's biggest IT services company and accordingly this is very very widespread indeed I don't think you can you can under exaggerate that I think it's h this is the most serious it outage the world has ever seen thus far Ian thanks very much indeed if you're just joining us you're watching Sky News let's just get you up to date with our top story here today and a major Global it outage is hitting businesses worldwide uh including here at Sky News we're getting reports from airports around the world from Airlines around the world from Train companies and even GP surgery saying there have been problems with people booking in for their services um it just in the last few minutes we've heard from the port of DOA saying there are delays there but just to run through a list of some of this country's airports he throw airports has said for example its flights are operational but they're experiencing delays Gatwick have warned that passengers may experience delays Len airport has said that they're being affected by the outage as well um affecting some of their air lines uh staned Manchester Liverpool and Edinburgh airport all putting out statements saying to expect some longer waiting times because some of their airlines are being hit by problems so let's uh bring in Tom Clark who's been monitoring the situation to get us at the very latest now and Tom we've been talking about the possible causes of this um where are we at with that because have we had any formal statements yet to to definitively say what's behind this well well we know Microsoft has um communicated that it's having that people using Microsoft Windows Microsoft 365 are experiencing uh disruption that it is going to be some time before that is resolved um we we're still trying to find out a little bit more detail from them as to exactly who is being affected and how long it is going to take to recover I think that is the most that's the question most people want answered right now um but what is clear is just the scale and the this the the the number of various uh systems affected around the world number of businesses um and users of their products um and um interestingly we were talking about uh Emergency Services earlier I think we've had an update from the far service here in the UK saying there's been no disruption to their call system or that emergency Network so and the Metropolitan Police also said as we' like to hear in these sorts of situations that those systems are not affected by this kind of outage um and there has been much discussion in fact the incoming government recognizing after cyber attacks taking you know quite small cyber incidents taking down large amounts of the NHS in London recently the resilience to these sorts of occurrences which are every day in the world of of of um cyber security and and network engineering that they don't have this kind of global widely distributed um impact but important to say that Sky sources are saying that we don't think this is as a result of a Cyber attack by a bad actor that's rightest the indications at the moment seem to be um that this was a software update by a uh cyber security firm that that that offers protection to users of Microsoft systems a company called crowd strike um there was a floor in a piece of software that they've obviously put out or maybe not even a floor just maybe it was put in the wrong place from the wrong time um that has been certainly from an update from them they're certainly saying they've got a problem with it they recognize that and they're working to fix it um whether it's the sole cause of this entire disruption um we're still trying to establish but there are indications that this was a bit of routine maintenance effectively that has gone badly wrong and impacted um the um the uh the servers Behind These systems that we use in our day-to-day lives in our Newsroom here at Sky airport check-ins um and uh and and and and um and train companies and and all the rest who are being impacted as well you g surgeries we're talking about many others experiencing that blue screen that we all saw at about uh 20 5 or something like that halfast 5 this morning uh with lots of computers not working and then lots of other technology here as well and I wouldn't want to speculate about how long this is going to take to recover from but where we've seen these things in the past so not too long I think was it 21 2021 2022 um when meta introduced a software patch and update they managed to take Facebook uh WhatsApp um and other meta apps offline and that impact lasted for you know an entire day 24 hours it was it was a significant Major Impact that took them a long time to recover uh and went down in history as one of the most sort of uh costly own goals uh in in um in in um in cyber history effectively um and it does give us poor and make us think about how we become increasingly dependent on systems not monopolies but when you have only maybe five big tech companies providing most of the services we all use on a day-to-day basis when you see the largest of them impacted by something like this there are significant Global impacts um and that is a reason to S Wonder yeah how as more and more of our data more and more of our daily lives are run through uh single pieces of software architecture where that leaves us and it's the experience of of many people up and down the country today but obviously Sky News will look different today uh because we are experiencing these problems as well as we were saying uh problems with our computer systems um we had some very clever technical people coming in have managed to get us on air but we are limited in what we can do and uh we apologize for that but we're we're trying to get more and more um services online to to bring you the full experience um but we've got in King so we're in good shape uh he's in the city for us this morning so I give us your reaction I mean you were telling us this a a little bit you were talking a little bit about your analysis just a few minutes ago but just to give your sense of the scale of this issue I can't keep up with the number of reports I'm getting in from airports around the world from Airlines from companies who are saying they're experiencing some problems what do you make of the scale of it yes Anna I I I said before the top of the hour I think there it is not exaggerating to say that this is the biggest it outage the world has ever seen this is on a scale that we have not yet experienced we've had we've had it outages in in various isolated uh measures in the past but as Tom was just saying it really highlights not only the independence of the global it infrastructure we H we have but also the fact that only a handful of big tech companies really dominates this scene and to uh recap the reason we think this has happened is because of uh a software upgrade to a piece of software called Falcon sensor which is made by a company called crowd strike it's a US listed business worth some 83 billion US doll it came to uh Fame when it identified the hacking threat from the Russian backs fancy bear and cozy bear organizations which if you remember at the time had infiltrated the uh Democrat National Committee in the United States so it goes back to that story about Russia interfering with the US elections process crowd strike identified that threat and nullified it and on the back of that they floated on the uh on the NASDAQ they valued at 11 billion do at the time that was back in 2011 they now as I say valued at 83 billion and they are a very very big player indeed in the world of cyber security the Falcon sensor claims to be able to uh use artificial intelligence to identify incoming threats to uh the uh Services it systems of its clients and it has a 24% State share in that market known as endpoint protection competing with the likes of McAfee another well-known name but crowd Striker a substantially bigger uh player than that and very very closely and intimately linked of course with Microsoft a key business partner with whom it has collaborated in the past most recently on a product called Defender and the fact that uh Microsoft is such a dominant player is why this has become such a widespread thing I suspect when the dust has settled from all of this Anna you will see calls from uh Regulators around the world and indeed from politicians around the world saying how do we stop this happening again it are the big software companies the big tech companies just too dominant in the field have they got too much uh Power have they got too much control uh because this has clearly uh tested the resilience of uh Global it infrastructure uh quite considerably um just let you know about another update that I've seen very very important one this when you're talking about uh resilience and resilience for the overall economy in this country National Grids electricity systems operator which obviously uh balances supplies uh of electricity around the grid uh it's put out a statement saying it's been unaffected by this so that is good news um the statement reads uh we are aware of the global issue impacting Microsoft there has been no impact to electricity system operator it systems as a result of the mobal Microsoft's outage our ability to operate the electricity system and Supply electricity remains unaffected our Engineers have been and continue to monitor the situation closely so a piece of good news there I mean it seems Anna uh from the various updates that we're getting around the world uh there are a couple of key areas that seem to be affected most severely Aviation is obviously a key one um the main us Aviation regulator the FAA has uh said it's had requests from three of the main carriers is over there United Delta and American to ground all flights right now we know that for example Berlin airport has prevented airports from takeoff and Landing uh the latest uh update I've had is from uh KLM the Dutch uh flag carrier obviously now part of Air France km one of the big pan-european Airlines and they have uh been grounding flights as well it appears at a very localized level Anna to be uh issuing affecting ticketing and uh checkin uh procedures obviously that is a very it intensive area Turkish Airlines is another uh carrier that has said that uh it's having issues uh getting some of its uh customers to check in and that's accordingly why anyone who is due to fly today um is being urged to uh contact the airlines before traveling uh you I suspect um you could see a situation where a lot of airports around the world uh look pretty chaotic in Fairly short order uh one observation I would make you were talking earlier on about uh the uh the financial services infrastructure and I've been talking throughout the morning here about some of the problems for example that uh we've had at the London Stock Exchange and in particular their ability to get uh regulatory announcements uh out to the market in a timely manner though trade has resumed as trading is carrying on as as normal Shares are are changing hands right now but uh to to the uh point about financial transactions I would say uh this is actually this could have been even worse had it been happened at the end of the month because obviously towards the final few days of the month big employers start to run their monthly payrolls very very automated system very very heavily dependent on it systems and uh well one could say that were this to have happened this time next week for example that could have caused absolute chaos in terms of getting workers salaries out to them in a timely manner and that would have obviously all sorts of knock on effects one other observation I would make Anna is that um bear in mind what I've been saying about Crow crowd strike this software is all about preventing attacks on it systems and I wonder whether a KnockOn effect from this will be bad actors around the world now whe whether State entities or individual private uh malicious uh individuals trying to potentially extort money from uh businesses by hacking into their systems well if this uh software is uh currently out of action hor to combat then potentially that is a green light for Bad actors to come in and start trying to attack uh um the the it systems of uh companies and uh government entities around the world so potentially that would be a bit of a knock on there I would not be surprised to see over the next uh 24 hours if we start getting um updates from uh as I say both state entities and from uh individual corporations saying we we've had a hacking uh incident as a result of our main software going down I think that could be a secondary uh impact if you like of what we're seeing just now really interesting yeah we'll have to look out for that won't we and um you were talking about one of the main impacts being airports let me just get the up to date with some of the latest from them we've got a statement from he now saying that the airport is putting in contingency plans to try to minimize the effects of this outage um they say that flights are operational they say we are implementing contingency plans to minimize any impact on Journeys passengers are advised to check with their airlin for latest flight information at Bristol airport as well another one to put out a statement they say some of its retailers are unable to accept card payments and they're advising their passengers to check with their Airlines before traveling as well um and also as far as um the health sector is concerned the national Pharmacy Association has confirmed an IT outage is disrupting Community pharmacies um they say that um there is an issue with some Community pharmacies accessing the prescriptions from GPS and Medicine deliveries they say that they're being disrupted and they are urging patients to be patient while visiting their Pharmacy and they're urgently raising the issue with the NHS so that's the national Pharmacy Association uh saying that the outage is disrupting Community pharmacies and uh one more update for you on the issue of Health um some GP practice websites are um having some problems there a lot of them are showing the message uh we're affected by a third party issue that's impacting organizations globally our it support is working with the relevant parties to restore service as soon as possible they say we don't have access to our clinical systems and we'll be providing a skeleton service only so some patients will unfortunately be turned away um so that's how it's affecting um GP surgeries I'll come to EasyJet in a moment because um I want to bring in Tom Clark but EasyJet are also giving out some advice for customers well I can do it briefly they're advising customers to arrive three hours early and that seems to be a lot of the the um statements that we're getting are from Airlines aren't they um Tom I don't know if you've noticed a similar Trend and and absolutely we've we've heard people um advice from some airports to you know just don't come to the airport or check before you travel delay your arrival I think what we can interpret from that they can get passengers on and off planes they're just having to come up with a workaround uh you know a bit like we saw with the NHS during the Cyber attack on London hospitals they have to just bear in mind this isn't a Cyber attack that we're dealing with here but this is a similar it outage you have to switch to kind of pencil and paper old school methods of checking ticketing printing so it's the delays that are causing the disruption um but for other businesses um you know like our own you you have to come up again with a workaround but the the overall impact is much more critical than that certainly if you're running payments through the system and you're a business that's a whole different thing as well um and we've seen although I don't think we've had an update from goia yet but you know the the the impacts on rail um um are also going to be quite profound it was thought all four of the goia tling brands were experiencing problems certainly yeah I don't know yeah as you say that was a while ago I haven't had an update since we don't know yet whether those trains are running and they're subject to delays or whether it's it's it's a system more profound than that I'd imagine the that again it's more likely to be their ticketing um booking or display sort of systems that have been impacted rather than the software that actually operates the trains themselves I just while you were talking to Ian there I mean his speculation are not on a on on a um not unreasonable speculation that that cyber security uh could be compromised you might see people trying to exploit this I might counter that by saying at the moment because everyone's systems are down it's not particularly easy way to time to get in just on that though there are I mean while we're sort of and other businesses are having to cope with this for that there are a lot of um it Engineers sweating profusely at keyboards right now trying to get their businesses up and running but the same goes with crowd strike who are the um provider of security software for Microsoft's um Windows um systems that seem to have been the cause of this there's an update from their chief engineer saying there is a faulty file chel faulty Channel file um and he's he's he's tweeting to again to people in the business that there's a workaround um it's I won't read it the workaround it's very technical it's all in code but he then says the work around won't won't help everyone uh and I've got no further actionable help to provide at the minute so there are people there frantically trying to figure out what's gone wrong with the piece of software that they put out there and figure out a way of trying to fix it so we're still looking at a a situation that has not been resolved as far as we can tell from the software point of view we are waiting for more details from Microsoft and we're trying to chase them interesting I've just been on Microsoft's uh web pages trying to find any updates they're providing to technical people and I can't get on so perhaps being Microsoft they're as affected as everybody else yeah and that that customer service angle it seems to be impacted greatly across the board doesn't it um we were talking about how so many airlines and airports are affected by this um interestingly though the air traffic control provider gats has said it's unaffected by it outage which will be a relief for everybody because obviously safety is you know everyone is concerned about and at the moment it seems to be the Practical issue of computer systems checking people in that seems to be the problem as as far as we know um but the fact that um that the uh air traffic control seems to be working normally will be reassuring to and I think it's fair to say it's a problem that's long been recognized um when you need a system with resilience um and and a safety uh critical system like the the 999 Network or the air traffic control systems you know they need to be resilient in case of you know one part of the system going down um because that's fairly well established principle um in the world of it you'd certainly hope people like air traffic control aren't affected when Microsoft Windows goes down and and it's good to hear that indeed that appears to be the case absolutely let's um get a view on this now I I can talk down to Roger Whitefield who's a former member of the civil aviation Authority Roger Whitefield thanks so much for talking to us what's your reaction to what you're hearing this morning uh it it it because it's worldwide it's really it is such an embarrassment to everybody um not not because it's gone wrong but because it means that everybody's fallback procedures are being tested um the good news is that airlanes are still flying and are unaffected also the last bit that we heard from Nats that um the air traffic control system is is robust is also the already good news in his story the bad news is for all those people who are probably losing their patients standing outside Terminal buildings wondering whether they'll ever get to check in um we we have a system in aviation which is Safety and Security bound um in this case it is the security side of it which is going to cause the delays at the airport um checking in um manually takes a very long time producing lad sheets for the aircraft manually takes a very long time in fact everything that we rely on from it systems takes a very long time to do manually and so although the aviation system is is is is safety contained um it does mean that when things go wrong things take a long time to do um I I am no it man so I have no idea what the problem is and how it arrived um I've I've heard what has been said on the media um but it it it's really the the the scope of it all um last night I wanted to watch the highlights from the golf um on Sky I couldn't um and so the whole thing really goes across the the whole Gam well that's right it's made us realize how how integrated we are sorry to interrupt I thought you'd finish there Roger apologies but but yeah you were talking about um how caused by a change a software upgrade yeah um and the one thing that Aviation does is it doesn't introduce new things until it is tested um it it has a system where everything has to be on a level par you have to have the same Maps you have to have the same frequencies you have everything else and so new things are introduced on a 28 day ax cycle which means that they are tested beforehand and you don't inter make any changes except on a set date sorry no thank we really appreciate your your input um Roger Whitefield thanks very much indeed and you've really um painted a picture of some of the delays that may be caused with that kind of manual check-in process will take so long but um Roger Whitefield former member of the civil aviation Authority thanks very much indeed so let's bring uh Tom Clark back in now and um we're just getting a sense of the scale aren't we and um it's we're also getting a sense of of time scale too because it appears that different time zones were hit potentially at different times is that right or is that just that certain areas were awake at different I'm still trying to figure it out so we know that yesterday evening Microsoft Azure which is their cloud Computing system reported problems there were outages that then seemed to extend into Windows uh 10 windows and 365 um operating systems on their computers um affecting you know users across the east coast of the US that was being reported was that just because of of the timing of this and whether people are just waking up to the blue screen of death and their it Department in meltdown trying to figure out what is going on we're still trying to establish that timing or whether crowd strike who were introduced who who um provide this software Falcon Shield um to Microsoft Windows systems were putting out their updates across the network over a different time scale and we've seen the kind of wave of that bit of software going around and causing those impacts um that's um still unclear but from what I can establish just looking at the sort of the tech speak on uh on social media uh and other sources is that they are still trying to figure out what's gone wrong and figure out a workaround that they can offer to people in businesses or at Microsoft itself to get some kind of fixed this problem um as quickly as possible and get everyone up and running but for the time being it seems that the disruption is going to continue unfortunately everyone eager to hear an update because so many people affected um and I'm going bring Ian back in now who's in the city for us today and Ian I'm noticing that we've talked a lot about travel companies being affected but um now uh football clubs as well Manchester United we're told amongst uh football clubs affected with the release of tickets um and I think um other clubs around the English football league reporting problems as well as well as Scottish Top Flight clubs um such as hars and Hibernian also posting to say that they've been affected by the outage um so so many different companies give us an idea of what you're Gathering is the sort of scale of this yeah well as I said to you earlier it's it's absolutely huge when you consider that crowd strike whose software is at the heart of this outage has a 24% share of its Market it's going to be very very widespread indeed if you if you want to boil that down into simple terms an it means that roughly a a corporate's got a one in4 chance of being affected by this uh or a state-owned entity as well I mean we've been talking for example about GP surgeries well the uh main provider of uh software to GP surgeries in terms of appointment bookings repeat prescriptions and so forth is a business called EMS and that appears to have been hit by that so on that basis if you just look at simple market share terms you'd say well getting on for two-thirds of GP surgeries are going to be affected by this this morning um constant updates rolling in from all of uh the big names um our sister channel CNBC has just reported that alance the German insurer one of the world's biggest insurance companies uh it's the latest company to say they're affected uh they say we're currently experiencing a major outage that's impacting employees ability to log onto their computers it affects multiple companies besides alliancing specifically affecting the Windows login and is caused by an impact incident at our provider crowd strike and mentioning aliance Anna makes me wonder what the implications of this is going to be for the insurance sector in particular because clearly people are going to be uh impacted by this in all sorts of areas of the economy as you've just been discussing not least Aviation the schools are breaking up this weekend this is going to be an immensely busy time for air travel for uh cross Channel traveling um will people be able to claim on their insurance for uh delays and disruption you know will this for example be declared a force measure uh which would get a lot of the insurers off the hook so the the KnockOn effects of this are going to be absolutely huge I mean particularly I mean if you talk about Aviation the businesses you were discussing with Simon C earlier uh when when airlines are disrupted where where flights are canceled well it's a case of getting the uh the aircraft from uh point to point uh in order to uh to to take their next group of passengers back if obviously an initial flight is uh if you're flying from London to Malaga for example well that's going to affect the return Journey for people who are hoping to come back from Malaga to say stanstead or Gatwick airport so there will be enormous implications of this and as to say the insurance companies will will be looking at this very nervously as well wondering to what extent they're going to have to uh pick up the tab it's going to be absolutely hugely widespread absolutely and and so many potential KnockOn as you say um just in the last few minutes I've noticed that our data analysts looking at the information trying to kind of gauge the the scale geographically of this they've been looking at a a map provided by an internet monitoring company called thousand eyes um and they say that applications and networks have reported outages on all continents the map shows a particularly High number of reported outages in Europe the United States and Australia and um also they've been looking at a Google search data as well which gives further insight into the scale of the problem and according to Google Trends searches for the term blue screen have spiked globally and that refers to the blue screen and text displayed on affected machine something that we've seen a lot of around our office uh this morning so that gives you a sense of of um the the geographical spread of this it outage so um let me just show you the picture from Berlin airport right now um as we say Europe particularly affected according to that data analysis just now um so there's the scene at Berlin airport a lot of people um there and uh clearly um I would say more people than usual but obviously it's difficult to know it it's a busy day for travel on a Friday ahead of a holiday period but um I am just uh reading an eyewitness um note from our producer in Berlin who's talking about long lines there at the airport um he's saying that there are families that are who are quite confused wandering around trying to get information about their flights and um airport staff you know trying to provide it where they can um they say that departures resume from Berlin Airport from 10:00 this morning after technical glitches had been resolved but flights have been cancelled well beyond that point as well so clearly a bit of frustration there in Berlin so what about the situation um in Asia we can cross to India now and our correspondent Neville Lazarus is there for us so so Neville how has India been affected by this outage then Anna we have the most visible uh effects of This Global outage has uh we've seen at airports there's been long uh lines and cues of passengers uh Airlines have tall passengers to come much earlier because they have uh Network systems there's been flights that have been interrupted and delayed uh they've said that there will be delays in check-ins and at the security Etc so uh for passengers to come much in advance we've seen long cues uh in front of the airport just uh similar to Berlin as you was you were talking about uh Airlines uh domestic Airlines Indigo Airlines spice jet AXA Airlines all taking out statements much earlier uh a few hours ago saying that there has been disruptions and and and ask for for passengers to be patient uh when when they are flying out now we've also seen broadcasters in India there uh there's been interruptions in on their of their channels they've been off air for for for a while uh news rooms have had to shut down because there their computers laptops were not working I've also had a a talk with an administrator in a hospital saying that the hospital uh he didn't want to be named because of of reasons he said the hospitals have had disruptions especially in lab tests in in machines that were were were attached in the ICU and critical care and therefore there was lots of disruptions and people were were were were very uh uncomfortable with with that uh we've had just in the last hour from uh the minister uh on X saying that he's the the government has been in touch with Microsoft they are trying to resolve it but the government infrastructure has not been affected by this outage so a lot of skepticism out here okay thanks very much indeed Neville for getting us up to date there um as we say updates coming in all the time not just from around the world with Neville's update there and we saw the is the situation at Berlin airport but also obviously in this country a lot of airports being affected um but people Keen to know as well um how the NHS might be impacted I know that um Tom Clark who's here with me has got a bit of an update on that we just had an update from NHS England uh according to spokesperson the NHS is aware of a global it out outage and an issue with emis an appointment and patient record system which is causing disruption in the majority of GP practices um but they say the NHS has longstanding measures in place to manage disruption including using patient paper patient records and handwritten prescriptions um and the usual phone systems are working to contact your GP there's currently no known impact on 999 or Emergency Services which was what we understood but it's intered to hear that confirmed from the Health Service as well and people should use those Services as normal but of course patients should um only go to GP if it's urgent today of all days and to use one oneone uh Services if they've got any you know queries that they might have or any health concerns obviously it's an emergency D 99 as as usual um speaking of paper records I was just looking at some pictures online of people in India boarding flights with handwritten boarding passes I imagine we might be seeing that fairly soon at UK airports I haven't seen the evidence of that but again people reverting to pen and paper to get round the on the front here we are so and just to remind people who are just tuning into to Sky News you may notice that we do look slightly different today because we too have been caught up up in this major Global it outage uh we have had our computers down since the early hours well I say early hours this morning it's probably soon after 5 that we started experiencing problems um we were unable to get on air at all um gradually we've managed to work around which um I think other companies are probably trying to do as well because the the system is not globally fixed um there are people still working on that and we don't know the full extent of it as yet either but just to let you know that um things do look a little bit different and I too am working with paper and a phone at the moment um so we'll trying to keep you up to date though with all the news as we get it um and as we say it is a global issue um we can actually get an update now from Beijing um Sky Nicole Johnson is there for us now so Nicole get us up to dat with what's happening in your part of the world then how you're affected well first of all Australia that was one of the first countries where we started to hear about this problem the reports came out quite quickly being pied up by the media and in fact it was the media in Australia that was heavily affected commercial Network channel 10 it was down Sky News Australia off air the country's National broadcaster the Australian Broadcasting Corporation large parts of that Network went down as well so much like Sky UK they had to go to various sort of forms of emergency broadcasting they are starting to get some of it back on air now aside from that all sorts of problems across the Australia also reports of difficulties trying to pay in shops in supermarkets reports on social media about that a great deal of frustration from Australians who had gone to the shops on a Friday afternoon to to shop up to stock up just ahead of the weekend also some Australian banking as we've heard and flights reports of big delays at Sydney airport Melbourne Airport these are major airports in Australia it seems that lights are still going but they're seriously delayed the main Australian Airline that's been affected at this stage appears to be Virgin Australia throughout the rest of the asia-pacific region the impact is far more patchy big problems in Hong Kong at the International Airport there now the flights again are managing to get out big delays and apparently they're having to use this hand checking in system that we have heard a number of airlines are having to resort to so that does seem to be one of the major problems the government in Australia has released a statement of course telling people that they understand their concern a statement on X by the Prime Minister Anthony albanesi emergency meetings are underway to try and deal with it there also reports of problems in Singapore now in Singapore it has affected the post office a service there and again big delays at Changi Airport one of the biggest uh and busiest hubs in all of Asia the main airlines that are being affected in Singapore Air Asia and vietjet so again delays there and reports of frustration are coming up uh that does appear to be the main things that we're hearing about so far heading back to Australia though Opus Australia Post Commonwealth Bank all of these areas are having problems but the government says that emergency services are okay at the moment moment and that's a really important one in that country because there was a big problem a similar problem in some respects a couple of years ago with Opus One of the country's major telecommunications companies went down and it did affect emergency services and it really forced the government in Australia to try and get ahead of the problem so they seem relatively prepared at this stage and so far that is the main impact that we're hearing in in the Asia Pacific region some reports com out of some of the smaller Airlines in Japan being affected but so far most of the reports that we're getting are coming out of Australia also New Zealand and Singapore thanks very much indeed uh Nicole for getting us up to date there and it's interesting you talked about Emergency Services because we do have a statement from this country a spokesperson for the National Fire Chiefs Council the nfcc saying we've had no reports that the it outage is affecting UK Fire and Rescue Services ability to respond to incidents or any 999 outages we're linked into the national cyber security Center and will continue to monitor the situation closely um so reassuring statement there from the National Fire Chiefs Council saying they have no reports that the it outage is affecting uh UK fire and rescue's ability to do their job today so let's find out a little bit about what this might mean for pharmacies up and down the country we can speak now to to foreign Dobbin who joins me on the line now um as I understand it um are you there can you hear me hi there good morning to you thanks so much for talking to us give us an idea of of what you well give it give us an update on how pharmacies are coping and what what the impact of this outage is on them if you can well I can give you an an understanding from my own personal experience I've been trying to access a prescription this morning and been unable to do so because um it's not available they can't send it across to the pharmacy electronically um so really the message to patients is please be patient with us we are doing our absolute best as Pharmacists and and healthc Care Professionals but there might be a little change in how you access health care services in terms of you might be given a paper prescription your uh prescriber your doctor might be um handwriting more than usual they might um be looking at other records because they're doing their best to take care of you and you know this is going to have a KnockOn impact on health care services because we if we're getting a delay in prescriptions coming across to us in the pharmacy as well um that's going to mean that we may have a little back plog as well so the message is please support us uh please be kind to us we are doing our best uh but we are impacted like everybody else um and we are working really hard as well yeah of course so stressful for you trying to to get the system to work or or work outs and workarounds as well but inevitably it's going to be stressful for patients who think think I've got to get my medicine I have to take my medicine it's needed for my health so there will be people who are quite concerned I guess yes absolutely you know I've explained there I'm in this situation myself so I can't actually access my prescription at the moment um because um I I've have been told I need to go into the uh surgery to collect it and I'm currently unable to do that um so and I'm you know consider myself quite lucky I've got a good Network around me but there are people who won't um necessarily have lots of people around them who can go and help them with this so I think it's also about looking after our neighbors and checking in um with other people around us and seeing if there's uh things that we can do to help them as well yes so your advice anyone tuning in now who's hearing that there might be some problems uh with prescription Services um because of the technology what would your advice be to them now my advice would be obviously work with your health care team and um and take the advice from them uh be patient when you access health care services um and also just be prepared that things might be a tiny bit different from what you used to but bear with us and work with us and we will help support you okay well we really appreciate you coming on the show Good luck with it um I hope uh you managed to to see some resolutions and things getting back to normal soon but that's really helpful advice thanks so much for joining us this morning thank you very much indeed and perhaps this is a good opportunity for me to to remind you if you weren't with us earlier when we gave you the nhs's official statement in response to the outage um a spokesman just a short time ago put out a statement saying that the NHS was aware of this Global it outage and the diff the issue with emis which is this appointment and patient record system which is causing disruption in what they say is the majority of GP practices they say the NHS has long-standing measures in place to manage disruption including using paper patient records and handwritten prescriptions is what our Our Guest just then was talking about and the usual phone systems to contact your GP um they go on to say that there's currently no known impact on 999 or Emergency Services uh so people should use these Services as they normally would and uh they say that patients should attend appointments unless told otherwise and contact your GP if urgent or call 111 so that's from the NHS a little bit earlier on Tom you've got something well we' just had for what it's worth we've had an update from microsof soft who as we understand it is they are the the the software provider that's been that is that is respon that is most involved in this attack I'll come on that in just a second but yeah it seems this is a problem affecting Microsoft uh Windows users um Microsoft say we're aware of an issue affecting a subset of customers um we acknowledge the impact this can have on our customers we're working to restore services for those to experiencing disruptions as quickly as possible one thing however I've just been reading from uh it Engineers is that it's not clear whether crowd strike whose piece of software that was we think being updated it was a software patch that to uh something called Falcon sensor which protects ironically protects Microsoft systems from cyber attacks from Bad actors uh it was an update to that that's caused this problem there is a there is a faulty bit of code uh um in the in that piece of software and it's not clear whether they can push an automatic update so Norm when you get these updates your machine you have it happen on your desktop don't you you know please restart for updates they there's a question as whether they can do that remotely and push an update to computers it might be the case uh appears to be what's happening is they're going to Once they' figured out what a fix is they're going to have to publish that fix online and then Engineers or those responsible for it in each individual company is have to go in and manually do that fix that itself doesn't take long but if you're running multiple systems mul computers it could be a very laborious and timec consuming exercise so while it's still unclear whether or not they'll be able to to push an automatic fix to this some people are warning that a manual fix in this case might not be sorry an automatic fix in this case might not be possible and it could actually be a manual operation and that could impact um uh that could certainly have a big impact on how long it takes everyone to recover from this if it's going to have to be individual uh businesses getting someone in to actually perform these updates manually yeah just have to wait and see yeah thanks for that update we can cross live to Berlin airport now and talk to a producer there Florian niof and so Florian a lot of airlines we know around the world have been affected by this Global it outage certainly it's happened in this country so get us um up to date with the situation there in Berlin well we're here at the main terminal in uh Berlin airport very crowded very confused long lines in front of the counters people walking around aimlessly looking to find out information about their flights officially uh flights have resumed from 10 but they've been a lot of cancellations even beyond that point people are now trying to figure out whether the flight's actually still going or whether they have to find alternative means of transport to their holidays where many people are heading now as the holiday season has just started here in Germany well yes exactly I mean certainly in this country it's thought to be one of the busiest days um to take to the skies to fly out of the country is the same true in in Germany is it the beginning of the holiday period for you there now it is and this airport would be full anyway and is absolutely Ram now and uh there's a lot of confusion here and people are now looking at alternative ways of Transport I've spoken to one woman who here with her four kids and she was on a flight to split which has been in Croatia which has now been cancelled and she's desperate to go to make her to holidays she's thinking of taking the train she's thinking of even driving there this is just one of the many situations here we have people desperate get to their holidays and I'm finding it very hard to do so here yes exactly so have you got an idea of how many flights have had to be delayed or even cancelled I've spoken to management they uh have no haven't given me any numbers all they have been saying that flights have resumed the first uh thing people heard about flights not uh taking you know not starting here from Berlin was at 7 uh when when there were announcements made and the first flights were starting to get cancelled and now it's anyone's guess how many fights will resume and uh when this situation will be resolved there's a lot of uncertainty here and that certainly will continue for some time okay well um Floria niof thanks very much indeed and in fact just while you were talking there I've been told that km has said that the outage is causing flight handling almost impossible I think the the words were um that they've just use so lots of Airlines experiencing a big headache today trying to process their passengers um so let's um see if we can get a little bit of um Insight or a view on what's going on Kieran Martin is uh former CEO of the cyber security Center um Kieran Martin thanks so much for talking to us this morning what's your reaction to This Global outage it's a very very uncomfortable reminder of our technological fragility I mean what's happened here is two of the most important players on on the global internet you have Microsoft and its Windows system then you have crowd strike less well known but a hugely important cyber security company used to protect systems around the world and when those two are working in the same system as happens in lot lots of large corporations around and and organizations around the world the crowd strike update has basically crashed uh the Microsoft system with the sort of devastating consequences we've seen today so that probably a mistake that simple mistake there's no evidence of any ious activity but that simple mistake has caused the sort of chaos that you're looking at at airports and other places around the world and are you surprised by just how much chaos it's caused and how far reaching it's been I think it is one of the worst every so often you have one of these accidents in the sort of Internet core infrastructure as we call it I mean for completely different technical reasons a few years ago Facebook accidentally removed itself from the internet for a few hours because it made a mistake in its what we call configuration I think this must be one of the worst mistakes that's ever happened there've been a few near misses but it's when two giants Collide by mistake in this case Microsoft and proud strike I I think you have that um huge impact I think what's really uncomfortable uh for us is just how simple uh this is the cause of this is you know a simple um mistake um and what it shows is that we can't really COPE in many areas with the loss of an it system so you know if you think of if you think of the physical safety of planes if something happens on a plane it's designed the whole systems designed to make sure something else happens to back it up to make sure the plane can land safely what we're not doing in the terms of the administrative systems that power our commercial um and um our commercial World we're not having the same backup so we can keep functioning when something goes badly wrong Kieran it's Tom Clark here the Science and Technology at at Sky do we have any idea how difficult it's going to be to recover from this I've been reading some in the world of it saying that this might be hard for um crowd strike to issue an automated fix for it might have to be performed manually once they can communicate a fix to it Engineers do we have any idea how long it might take to recover from this one or how long recoveries taken in previous incidents with software patches bringing down uh systems well there aren't too many incidents Tom on on this sort of scale so it's hard to know I think though on um you know whilst it is difficult to predict I think the early indications and what we would expect are that we're not talking you know a prolonged uh crisis uh here so even if they can't sort of automatically withdraw it and that makes um or they can't automatically reverse it and that makes sense you know it's still something that competent techies in any company can start to do within each company and that's what they'll be doing at the minute and they'll be doing workarounds in the in the meantime so the cause of this is fairly simple so I think there are two things that drive the recovery one is the technological bit you know reversing this update reversing the implementation of this update in each organization that's caused all the chaos and that can be a bit comp well that can be quite complicated because of all the other ways and all the other dependencies in a in in in in a network but you're not talking sort of weeks you're probably talking today or you know in the next uh few days then of course there's a logistical KnockOn effect I mean Aviation is the classic if loads of flights gets canceled this has nothing to do with it or cyber security but if loads of flights get canceled for whatever reason there's obviously a massive taal on that just as the business um renews its commitments to customers and it's got planes and passengers and staff all in the wrong place and so forth so the tale of this will last for for several days but hopefully we are not talking about this next Friday let's hope not kieren but we do appreciate you talking about it this Friday thanks very much indeed for your time Karen Martin there former CEO of cyber security Center thanks very much indeed and we do have a little bit of an update don't we that's right Tom so fill us in so we've got an update from crowd strike who's uh they are a cyber security firm they they're the ones who provided uh the um update that appears to have crashed Microsoft's uh Windows users machines uh it says Crow Stoke crowd strike is actively working with with customers impacted by a defect found in a single content update for Windows H so that's the Microsoft bit Mac and Linux hosts are not impacted so that'll be a relief to people well that's that will account for the the businesses and and and and users who are aren't been affected um this is not a security incident or Cyber attack the issue has been identified isolated and a fix has been deployed we refer customers to the support portal for the latest updates we'll continue to provide complete and continuous updates on our site we recommend organizations are communicating with the crowd structure Representatives Through official channels uh and they're standing by to help them to fix this but it looks like that update at least has been found identified it's now a question of people getting it onto their systems as quickly as possible looks like something this is for customers to do though not something that crowd stri are able to push through uh Microsoft's uh systems and install automatically so that does infer there's going to be continued disruption for some time to come but at least the fix has been found yeah that's something isn't it that does sound like a little bit of progress there so let's get some reaction from Ian King who has been monitoring um the situation there in the city so Ian what do you make of that well I think they had to say something Anna it's amazing they haven't said anything earlier quite frankly um is is this going to be enough as you you heard there Tom was quite skeptical that this is something that can be sorted out uh in short order and I can tell you Anna crowd strikes share price in pre-market trading on uh in the US is off some 14% right now this looks like a very very serious issue for this company indeed so it's this is not going to be uh fixed up in the in the short term um I should say Anna in the last few minutes we've uh Nicole Johnson mentioned earlier on she read out a statement to you from Anthony albanes Australian uh prime minister we've actually had a statement now from someone in the UK government the cabinet office Minister Pat mcfaden in the last few minutes has put out a post on uh on X he says many people are being affected by today's it it outages impacting Services across the country and globally ministers are working with their sectors and respective Industries on the issue I'm in close contact with teams coordinating our response through the uh cob response system cob of course cabinet office briefing room you mentioned earlier on Anna that the liberal Democrats had called for a cobra meeting to be held by the Prime Minister well this is effectively uh something pretty similar the cabinet office Bri briefing room uh response being coordinated there by Pat mcfaden the uh the government minister so that's the first statement that we appear to have had from the uh UK government so far on this uh issue Nicole also mentioned some of the uh uh situations with airports around the world I'm mean skiple in Amsterdam which is Europe's second busiest airport looks particularly badly hit we were talking earlier on about KLM experience experiencing ticketing issues I think skiple is a very very critical part of this and obviously that is very very important for uh for European airspace uh around that a lot of the air traffic services are monitored out of skipo we don't know whether Dutch Air Traffic Control are affected by this but that is a key Aviation hub for Europe on a brighter uh piece of news Dubai airport which is the world's second biggest Aviation Hub they put out a statement in the last half hour in which they say they are back to normal they were briefly disrupted but they are they are now operating normally again another airport um which Nicole didn't mention was Nita airport in Tokyo again a very very important uh hub for the Asia Pacific region uh there is some difficulty there but I think Dubai particularly good news from there to hear that they're back up and run again because again that is a very very important Aviation Hub indeed one other uh interesting uh tibit that I can give you Anna um we've had a very interesting statement you were talking earlier on to Simon CER the travel uh editor of the independent uh obviously this is critical for people who are traveling and I was musing earlier on on the the uh impact on the insurance sector well we've had a statement from Rory Boland he's the editor of witch travel this is what witch telling uh people who are due to uh travel today uh they say keep an eye on Communications from your airline and you may be advised to arrive at the airport early if you can avoid checking in a bag excused for checking at the moment at the airport will be long and it failures typically lead to lots of lost bags if you do check in bags make sure you keep medication keys and other Essentials in your hand luggage and again a very important uh piece of information this I think from uh which as these are extraordinary circumstances compensation will not be payable for delayed or canceled flights but Airlines do nonetheless have a duty to look after you including providing meals and accommodation if it becomes necessary they should also re-root you as quickly as possible although given the global nature of the problem uh this may not be immediately possible so I think that gives you a flavor and of the kind of disruption we were talking earlier on this is you couldn't have a worst time for this in the United Kingdom with the schools breaking up this weekend and witch advising there that because this is an extraordinary situation compensation may not be payable that's uh I suspect news that's going to leave a lot of people are du to travel today with their their hearts in their boots yes that could be very frustrating we wait to see if we can get some clarification on that Ian thanks very much indeed well we can get another view on this extraordinary morning of um it outages um Michael Yaki is a former senior advisor to Nancy Pelosi who has a huge amount of experience in um the issues of cyber security don't you welcome to you thanks so much for coming in what do you make of what you're hearing well I mean the first thing you're gonna everyone's going to be asking is was this really just an update accident or was there something else that triggered this because the the fact that this is so widespread and it's affecting so many critical key areas like Transportation like like the media like the especially the internet there's going to be a lot of well a lot of people who are going to try and wonder was this really just an update gone wrong or was there something else behind it that when that update went triggered some trojan horse that went forward these are the kinds of things that everyone's going to be asking for right now because it shouldn't be taking this long and and affected and as it's spread out we can see that it's causing more chaos and yet we have heard from the global cyber security firm crowd strike they've issued a statement just in the last few minutes saying that the they've identified the issue they've isolated and they've deployed a fixs are you really sure by that maybe I mean it it depends we'll all see right whether or not everything comes back online very very quickly have they said have they said how long the fix will take have they said how it's going how you're going to be seeing the fix will it be coming from one area first I guess it started somewhere in Australia will it be spreading out when will the UK uh when will Sky News uh be fully on board these these are things that you have to ask because yes they are supposed to be telling you that they're fixing it but but there's still the question underlying that which is why what happened why did this occur and why now well yes and at the moment we've got a limited statement but they do say this is not a security incident or a Cyber attack and as I say they do say that they've deployed a fake so how long that will take to roll out around the world um will be interesting to watch what do you make of the scale of it that you've seen so far and the particular businesses that seem to have been hardest hit well it's it's interesting the fact that the electronic payment system that the banks are being hit I mean if you were when let me give you some background um I was um I worked on these issues when I was on the chair chair of advisers for the US election assistance Commission because all of our machines in the United States for the most part are computerized they're tied to the internet uh we knew that there were there were some um there were some Trojan horses there were some attacks from Russia and from China and North Korea back going back as far as 2012 so we were working on hardening our systems and understanding what we're doing and working with software and Hardware manufactor is to make sure that we had redundancies built up so that something could not take out the entire system so the question is why did why is this one update why did this one update create this kind this much chaos and Havoc uh across the globe especially in key sectors those is that just a a situation of complacence on all of our parts on security on our own internal security are we relying too much on one particular vendor these these things are because you it's one thing when you start to say well I had a flaw in an update on my iPhone that makes MyPhone iPhone overcharge really fast is another thing when they say I have an update and by the way I'm taking down the entire global payment system for a few hours and I'm grounding your airplanes and your and taking Sky News off the air these are the things that just don't make as much sense okay well Michael Yaki we'll find out a lot more in the um minutes and hours ahead no doubt but we appreciate your time thanks very much indeed you're watching Sky News the time is now 11: :00 let's just bring you up today with our major breaking story here this morning a massive Global it outage has taken businesses offline including Banks Airlines train companies TV and radio broadcasters uh supermarkets as well as GP surgeries as well and here at Sky News we've also been affected by this outage so we are today broadcasting in a reduced capacity um it's beli the outage is related to an issue at a Global cyber security firm called crowd strike and in just the last few minutes they put out a statement um in which they say they've identified the issue they say they've isolated it and that they've deployed a fix but the Meltdown does seem to be affecting Microsoft PCS globally and we've had another number of companies coming forward to say that they've been impacted ryion a is warning customers of potential disruptions which it said would affect all Airlines operating across the network it's also understood that passengers at Edinburgh airport are unable to use automated boarding pass scanners meanwhile Southern tlink Gatwick Express and great northern say its rail services are experiencing widespread IT issues and at the Port of Dover people are being told to expect longer waiting times we're also hearing that the majority of GP practices are disrupted that's what the NHS is saying they said that some users are struggling to book appointments at many GP surgeries in England and pharmacies and prescription Services could also be impacted according to the National Pharmacy Association so lots of potential impacts uh do remember that you can keep up to date with all the latest um online in our live blog as well on our website and on our app but in the meantime let's um go live somewhere that is affected and that is Edinburgh airport um we've got our correspondent Gill is who's there for us this morning so Connor get us up to date with the situation there yeah good morning an a severe disruption here at Edinburgh airport one of the worst affected in the country today uh and I think it's fair to describe this as organized chaos at the moment the queue to get through security is taking about an hour at the moment it starts inside the terminal building there and let me tell you it snakes all the way down here uh for hundreds of meters uh down as people patiently wait through uh the issues that are affecting uh millions of people across the globe at the moment when it comes to this it shortage a couple of updates for you uh the entire security system was out for a period of time here at edra airport this morning I'm told that is now back up and running however the knock on impact from that is becoming clear now I am told by a source here at Edinburgh airport that any aircraft that is coming in to land is coming is in the air at the moment will be allowed to touch down however if that aircraft has not left its original destination then it will not be able to land here as things stand it is essentially the flow rate as they're describing it the capacity rate uh is at its maximum at the moment this is a major International Hub many uh American uh destinations fly in and out of here including domestic routs and across Europe and the significant impact is being felt severely I think what's also clear to see here is that Ryan Air at one of the biggest Airlines across Europe is saying that its electronic ticketing system is down here so they're having to manually give out paper tickets to people which is bogging the entire uh process down let's have a chat with some passengers cuz that's who we want to hear from today let's have a chat with Jill Jill thanks for talking to us on Sky News what's your situation here today um we were meant to get a 7 a flight this morning um and we got through security and then the Tano and the screens weren't updating so it just kept saying waiting for gate so we kind of waited for the gate and then they announced the gate couple of hours after the flight and we got to the gate and we waited there for about an hour with the with the um screen still saying Geneva uh and then I spoke to an easy jet lady and she said oh I actually boarded that flight an hour ago so your flight was gone it's gone yes we didn't know it was gone now obviously this is a huge Global issue that's being impacted here but how are you feeling the pro obviously you're beg gutted not to be going away on your holiday but how how is the communication and the information stream being here at the airport for you I mean I feel for their staff they don't know what's going on nobody seems to know what's going on um cuz none of the T are working so yeah it's just sort of Mayhem was your bag gone because obviously if the flights depart were checked in I don't know where my bag is uh I went to bagd drop and they sent me back to check in and checkin told me to go back through security to go back to bagd drop but that's another couple of hours so just standing here waiting for my bag and in terms of the airline have they been fairly cooperative and informative I think they've been as informative as they could do I mean they don't know anything cuz nobody seems to know anything so it's just a tricky situation Jill safe travels uh and hopefully you can get get to your destination thanks very much indeed for talking to us on Sky News let's H go over here and have a a look at the queue and try and see if we can have a chat with chat with some folks H hi there you're on Sky News what's your sensus to how things are going here at the airport today um it is pretty chaotic but the staff have been amazing they've all been really nice um and they're doing that they really are doing their best how long have you been waiting for I don't want to hold you up the this this hasn't been long this has been really quick bad job took a while but they've got a process in place now so they're doing great okay good luck thank you very much we'll go along the queue here and have a chat uh hopefully some more passengers good afternoon sir um how are you finding it here at the airport today I mean the cues are long but people seem in good spirits I think I'm doing a pretty good job of organizing it handing out bottles of water having us all kind of queue up I think I'm quite impressed the way they're handling the it problem here all right okay thanks very much good luck with your travels now uh Douglas forgive me here we're going to try and uh spin round uh the camera and head inside the terminal just to give you a sense of the the scale of the issue that we're facing here uh because they do have a lot of staff on hand to assist with passengers here clearly it's a chaotic situation forgive us we're trying to meander around uh the passengers uh but inside we'll just have a quick peek we don't want to cause any uh issues for the staff uh but you will see extensive cues uh right the way far down with the EasyJet terminal here uh down in this part of the terminal we've got ryer and clearly I was explaining the issues there that they have in terms of issuing paper tickets and then if we spin in this direction uh we can see the queue heading up towards security where there was that outage I'm told earlier on today uh causing significant problems that is now back up and running and estimating now around an hour but the big news here inside this terminal inside this major International Hub here in Edinburgh today is that if your flight is in the air and is due to land here at Edinburgh airport then that will continue however if your flight has not left its original destination then it will not be landing here at Edinburgh airport it is most likely to be cancelled and things will probably get worse as the coming hours uh progress uh and that is what the airport officials here are saying you should avoid the airport and contact your airline okay Connor thanks very much indeed yeah very interesting to hear at Edinburgh airports advice a lot of um airports are saying contact your airline because different airlines are being affected in different ways um well let's bring in our Science and Technology editor Tom Clark now and um Tom you've been sitting here with me for for some hours now trying to keep track of what's going on so for viewers just joining us get us up to date with what we know yeah so the up some is this is a global uh effective shutdown I think of people running Microsoft Windows systems it doesn't seem to be affecting all systems so you know there there might be some machines within one business that are working others not but it seems to be a global software problem that is impa impacting Microsoft Windows um across the board it was caused by a second company although they're not a household name they are one of the leading providers of cyber security software and one of their clients is Microsoft um crowd strike their name is they have they basically put out a faulty update to a piece of um security software that exists on all Microsoft Windows uh systems running this that install this particular update that might be the explanation of why some systems seem to escape others haven't but if it um if that update was installed the computer would crash and not be able to restart in what the the boffins call a blue screen of death and that's exactly what greeted um the journalist working here in The Newsroom at about half 5 half 6 this morning um uh that's what caused it a a fix has now been identified I think the big question we're trying to still find out the answer to is this something that can be automatically pushed across the windows Network to restore those machines or is this something that it engineers in individual businesses are going to have to go in and manually install an update apparently it's quite a simple fix but it might have to be done manually and that's obviously going to have a um dictate a lot how quickly people are able to recover from this Global outage um as you were saying lots of Transport U impact we have had an update now from the rail delivery group on Railways here in the UK which I just thought I'd share with you because a lot of people are getting trains uh yeah train operators are affected by ongoing IT issues which may result in short notice service changes and cancellations impacting information screens and services at stations the uh understandable apologies to customers and Journeys that will be disrupted staff working hard to fix it but they say most trains are still running across the country and rail staff will be able to provide information to customers in person um so that is um and then we've now got an A number for the number of rail operators affected that's uh there's 14 of them including aanti ctoc um Gatwick Express Great Northern Great Western Railway Hall trains London Northwestern Railway lumo Mery rail northern southern tlink transport for Wales trans penan Express and W West Midlands I'm not a rail expert but that sounded like most of them to me like quite a lot so yeah some a pretty Global impact on the UK rail network just in terms of disruption stations and signage and things like that but trains are running it's just finding out when the it's a bit like Sky News services are effective but we are running just in a more limited capacity um than uh we we do normally as we say sky new is also impacted by this it outage Let's cross now to our security and defense editor Deborah Haynes who's at Raf fairford for us this morning um so Deborah what are they saying where you are I mean we we've had crowd strike this um Global cyber security firm talking about having identified the issue isolated it and deployed a fix but were there some who were concerned that it could be the action of of a of a bad actor in bad faith at some point before things were [Music] clarified the flights here haven't been affected I it's a a big International Air tattoo with um Air Forces from around the world are actually flying here one person I spoke to said um it's unlikely that these aircraft would be affected because they don't rely generally on Commercial systems like the one that has seems to have caused this Global outage I've spoken to um sources who say it's understood from everything that's known at the moment that um this doesn't look to have been any kind of Nefarious Cyber attack uh in instead as you've been reporting um it is to do most likely with this S software upgrade but what um experts are pointing to when they look at the absolute chaos that has been caused around the world and this aircraft is coming back so it might make another loud noise um is to just underlining the fragility of our entire way of life uh when it's connected to technology the Reliance on software on codes functioning as they're meant to um and when they don't even when it's a mistake or some other non-malicious action then it can cause a catastrophic impact on everyday life and it's why when people talk about um future warfare that the aircraft is landing thankfully rather than roaring past me um when people talk about uh Warfare and what Warfare looks like it's why cyber is now such a fundamental domain because uh a Cyber attack and there is absolutely no indication that this was malicious in this instance but cyber attacks can cause catastrophic damage and that's why they are weaponized by hostile States and by our own country um uh Nations around the world have cyber forces they have the ability to use um cyber as a as a weapon uh and while today's um massive disruption doesn't appear to have been the act of a of a malign actor it does really underline um the impact that software failure can have on all of us yeah it is extraordinary how dependent we are on our technology as we're all finding out uh here this morning debor thanks so much for that um so as we say a global issue so let's take you around the world a little bit we can talk to Nicole Johnson now who's in Beijing for us this morning and Nicole your your home is in Australia you've been keeping a close eye on what's happening there as well so give you give us an idea of what the region has been experiencing today yes well in the asia-pacific region most of the focus has been on Australia it was one of the first countries to start reporting about these it outages and the extent of the problem there some of the big broadcasters went down Sky News Australia off air channel 10 went down ABC Australia the country's National broadcast are large parts of that Network were also down it does seem to be mainly functioning again but it goes to show just how impacted broadcasters have been around the world the other big impact in Australia has been payments people going to grocery stores to petrol stations to small supermarkets trying to check out and finding that they can't so a great deal of frustration there and we've been hearing about all of these issues at Airlines around the world Australia affected as well Melbourne and Sydney airport big delays there flights are managing to get in and get out but again problems with the ticketing system the main austral airline that has been affected is Virgin Australia but not quantis it seems but many problems there in Australia and the country's prime minister Anthony albanesi has released a statement on X he has said that he understands the concern of the country and that Australia's cyber Coordination Committee is meeting that emergency services in the country are not affected but it is affecting a number of different companies Commonwealth Bank one of the biggest banks if not the biggest in Australia Opus One of the telecommunications companies and Australia Post now throughout the rest of the asia-pacific region it's a bit more patchy problems also in New Zealand in Singapore one of the biggest air uh airports in the world there Changi Airlines has been affected big delays problems with Air Asia and Viet jet in Malaysia we've heard reports of difficulties for people trying to get tickets for Airlines and and not Airlines sorry but for the rail system so that's the problem there in Hong Kong chaos and delays at the main International Airport there they've had to resort to manual checkin and in Thailand we've heard from our Sky News colleagues there they've said Online problems with payments some issues in some of the hospitals and at the airports in Thailand you know an area that's obviously very popular for tourists they're telling people to get there 4 hours ahead so clearly the asia-pacific region is well and truly tied up in this as well we haven't heard so much out of Japan some reports of issues there at the main airport Narita but largely it seems that the problems have been focused on Australia and New Zealand Nicole thanks very much indeed for getting us up to date there um clearly this impact has been felt far and wide so let's check in on uh what's happening Europe wide we can talk to our EUR correspondent um Adam Parsons is in Brussels for us today so Adam what's the impact there it's been patchy I would have to say and I think it there's some lessons probably to be learned about who has suffered uh and who hasn't let me go through some of them uh lots of airports warning people that they should turn up early both of the big airports in Parish sheld and O have put out that message uh airports in Italy saying the same thing skip off in Amsterdam here in Brussels interesting comparison zenton which is the main International Airport is saying that it has been affected but not too badly uh and says that its main system runs on Microsoft but it has a backup system that it's now switched to shalwa the the second of the budget airport has seen some absolutely enormous cues down there now there was very early on big worries about Spain uh the operator there that runs 40 six airports in Spain saying that it had uh it had been affected in the past few moments they have just put out a statement let me read it to you uh saying an air progressively recovers all airports in the network in Spain are operational flights are being operated in collaboration with the Airlines and it says that the whole schedule for the day it expects to run although potentially with some delays uh looking at some other impacts uh in Belgium to uh hospitals we don't know which ones they are yet are suffering impacts and are having to go into a sort of backup plan the transport uh company here sncb there's been problems uh with them the uwv which is the Social Security operator in the Netherlands uh its website its access to people calling on those benefits uh this morning was uh was switched off and of course across the continent you're seeing all sorts of of issues for for companies and and other travel suppliers couple of exceptions I have to say at the moment I don't hear anything affecting Euro tunnel Euro star services and Deutsche ban the German rail regulator huge infrastructure company seems itself not to be affected and I imagine that those will be in a sense as interesting for people to analyze in the coming hours days weeks months as they look back on this outage as the companies that have been affected I think the overall message though is that this really did hit a lot lot of companies early on they are now as you have been talking about trying to get these fixes in place and it would seem that in a number not all but a number of them uh those fixes are working okay Adam thanks very much indeed for getting us up to date on the situation there in Europe and we can take you now to the city of London because our business presenter Ian King has been monitoring the situation there and um and in obviously so many different companies offering different Services affected by this yes absolutely Anna as I was saying earlier on to you this morning um the software provider crowd strike they have a 24% share of their Market which is known as endpoint protection so basically if uh if you need to buy software Services of this kind uh then there's roughly a one in4 chance that you are going to have been hit by this I mentioned aliance the insurer uh earlier on this morning as reporting problems I understand that Admiral little closer to home uh is having some difficulty answering the telephones the ft's website is reporting that metr bank uh likewise is experiencing some difficulties with customers trying to get a hold of it um mentioned crowd strike a moment ago an it in the last half an hour George CTS who is the president and chief executive of crowd strike has uh surfaced on social media he's posted this on X I'll read this at you because it is quite interesting he says Crown strike is actively working with customers impacted by a defect found in a single content update for Windows hosts Mac and Linux hosts are not impacted this is not a security incident or Cyber attack the issue has been is identified isolated and a fix has been deployed we refer customers to the support portal for the latest updates and we'll continue to Pro provide uh complete and continuous updates on our website we further recommend organizations ensure they're communicating with crowdstrike Representatives Through official channels of our team is fully mobilized to ensure the security and stability of crowd strike customers now as I was saying to you earlier this morning Anna this is one of the very hottest stocks on the NASDAQ which is the main us uh Tech Exchange um in fact George CTS if you look elsewhere on his social media feed he was uh uh celebrating the fact only a couple of weeks ago that uh crowd strike has been one of the best performing stocks on NASDAQ this year at share price has risen by some 50% this year uh at the close last night it was valued at some 883 billion us so I can tell you in premarket trading crowd strike Shares are currently off by some 19% so this is a very very serious uh matter indeed for this particular company as it tries to uh buy up support and uh as uh as I and Tom Clark our colleague have been saying this morning this is going to take an awful long time to uh to clear up it's very interesting looking at uh some of the commentary from around the world I think parts of the world particularly in the Asia Pacific region a lot of uh big employers there just sent their employees home when uh when they realized the magnitude of this people weren't going to be able to log on they weren't going to be able to do any work that day in China in particular there's one um very popular social media site called wayo and uh they they've had people posting on it saying thank you Microsoft for an extra day off uh for us today so uh some people are trying to uh see a silver lining in all of this very glad they didn't send you home Ian um thanks for your input and don't go anywhere I'm I'm not done with you yet thanks for the moment um just before I bring in Tom chesher who's our data and forensics correspondent who's come in to join me I just want to bring you um a a statement or a comment by Louise Hay who's the transport secretary she's posted on X uh this morning saying we're aware of it failures impacting several transport operators and terminals today and we're working at PACE with industry and across government on the issue she goes on to say there are no known security issues at present so that's the transport secretary um posting on X in the last few minutes and we have heard that 14 train operators have reported problems with their services so let's bring in uh Tom chesher then and um Tom where are we at now how much do we know the extent of this problem and whether a fix is coming anytime soon well the fix is supposed to be there already um people have reported different things I've been speaking to some engineers at Sky you know who amongst the best in the business at what they do and they're saying they haven't actually seen it yet what they're having to do in the meantime is manually go through and do this we can talk about what that actually means for companies maybe a bit later but in terms of that Global spread we're hearing how Australia really the first to wake up have these issues and then you know as each country wakes up on a Friday morning finding they can't access lots and lots of things and it's interesting that point that Deborah Haynes our defense and security editor was making about fragility and actually ining they're talking about crowd strike's position there you know it's a very successful company back when the internet was created it was supposed to be decentralized to have no single point of failure it's supposed to survive a nuclear strike we get to this stage in 2024 where because there are some companies which are so successful and they you know run so much of this infrastructure if they have a problem and this is a tiny problem which has gone Global if they have a problem it becomes a huge problem for everyone and this speaking to Sky Engineers this was 41 kilobytes it's hard to emphasize how small that is that is nothing compared to a song or anything or anything you stream it is Tiny a tiny bit of code pushed out and that's caused all these problems in terms of computers not being able to restart so when it comes to us for instance and you know look at what you've been doing here with the old school yes it's like being in the 1950s and it's been absolutely magnificent it's not usually how we operate um and you know hopefully you haven't noticed much difference watching at home but you know to do that in the meantime um you're running different systems all the for sky for instance that one 41 kilobytes takes down every Windows machine that means you can't broadcast like we usually do and there have been workarounds those machines are still broken they're going one by one 2,000 machines across Sky News they have to go and fix that manual while they wait for this fix to happen and in the meantime you talk think about resilience and how you get on air and you do everything else with machines that aren't Windows based that don't have this crowd strike problem with them and I think that's what we've seen from this this nature of resilience so there has been a huge amount of disruption we've been detailing it all morning but in terms of what hasn't been affected the Australian prime minister saying no National critical infrastructure has been affected fire police emergency services Hospital saying they are fine those really Mission critical systems and like Sky they have backups they have workarounds it seems to be everything else that isn't there on the top and when sort of Deb's uh talking about cyber attacks and how damaging they can be we can see what's happening it kind of reminds me slightly of um you know listening to the co inquiry yesterday how people need to be prepared for these things and the thing with cyber unlike say pandemic is you do get these instance where it's almost like a dry run you can see how prepared people are you can see what they have to do where that resilience is this wasn't a big Cyber attack according to crowd strike um there this is their issue it was notable in the statement from the co how we didn't say sorry for it because this is a huge disruption it's going to have a huge effect on their share price it's going to be a really really big thing but when it comes to well you know what would a malicious cyber what something would maybe take out Banks things like that real critical laugh of infrastructure this is a dry run for that and people finding out how resilient or not various organizations are yeah absolutely and just to say there is that statement out as you've referred to the fact that they say that they've identified the issue and they've they've deployed a fix but as you say that could take some time to kind of um impact people and and resolve issues for them they do go on to say um that the issue wasn't affecting Mac or Linux I don't even know how to say that is that wrong Linux yeah gotong Linux software so that's something if people are watching and wondering whether or not they're likely to be affected they're saying it's not affecting that and actually you see that in the global map too if you look at uh places around like Russia doesn't use a lot of Windows these days and they don't seem to be as affected by these issues um again I think the really crucial thing is this is not a security incident or Cyber attack is what the chief executive said um he did manage to say that and people are working through it but again it seems you know from the sky side of things that thing's not happening very easily it's something they have to go and get and install in the meantime that really really manual process of going through one by one and just you know basically turning these machines off taking out that that tiny tiny bit of code so small which is cus so much problems globally um you have to go and do that one by one and then you slowly get back to normal but when you think of the scale of it you know the majority of GP uh being hit by they they're going to have to they have lots of computers there train companies as we've heard this ises phes all every sort of Industry um every country more or less around the world they're having to do this because of this which has pushed out on you know there's going to be a big investigation into this it's going to be catastrophic for crowd strike it's going to have huge impact around the world how this happens and how we are so vulnerable to something like this is is pretty extraordinary to reminder the the other development that we've just learned in the last few minutes is that there is to be a cobra meeting this morning we're told this is one of the government emergency meetings where they get lots of senior officials um from the relevant bodies in to discuss the issue and um just to remind you that Pat mcfaden the cabinet minister um put out a statement a little bit earlier on it was at 2211 I've got it in front of me now um where he um said many people are being affected by today's it outages impacting Services across the country and globally ministers are working with their sectors and respective Industries on the issue he goes on to say I'm in close contact with teams coordinating our response through the Cobra response system so this is being taken very seriously at the highest levels of government yeah as as it should as you said GPS and phies it does sound like hospitals air traffic control is working but these things can Cascade so even when you have knacks the air traffic control you know they have resilient systems you remember when they had their issues and they had to go back to paper and it slowed everything down but they kept it safe and I think that's the main priority right everything has to be safety first you go for the minimum you don't try and do everything you can at once and that will be the jobs of government at the moment of ministers at the moment to understand those sectors understand where those issues are and whether it goes beyond uh you know inconvenience whether actually there is sort of safety um at issues so everyone will be taking things very slow when we talk about delays and things like that that'll be out of an abundance of caution rather necessarily things going completely offline and not working actually you can't put as many planes on a runway for instance or passengers are having trouble getting through train drivers may be not getting their instructions their Maps so you want to slow the network down rather than risk anything s worse happening as a result of that yeah and obviously other concerns people worrying about being able to get hold of their um their medicine through uh prescriptions might be a slower system having to get a paper version uh GPS some suggesting that they might be having problems accessing people's records and stuff so there's lots that still potentially to come out some of the detail behind it um so let's get a view on everything that's been going on this morning I can speak now to Adam Leon Smith who's the chair of the chartered Institute for it very good morning to you um Adam de Smith thanks so much for talking to us what's your reaction to what's been happening well anecdotally you know I can hear people around me struggling to pay with cards and talking about the issue it's uh you know really good to see the government is is starting to take action and starting to look at it as well and it is really widespread but we have to realize this could have been a lot worse Microsoft Windows isn't the main operating system used for Mission critical systems it's Linux as you were mentioning before so actually this could be much much worse um I think we have to really look at the system of systems we've created that we rely on every day and think about the complex supply chain infrastructure that's there providing systems as as as Services as well as as products uh we really need to worry about this from a resilience point of view and I think you know the one thing I'd say to government is we need to start tracking when things like this happen even the Small Things um we need to start understanding the nation's ability to respond to events like this and as I understand it the software was all about being installed on computers to to to protect against attack does it mean that when that system is down that that computer systems are more vulnerable no not directly um but it does mean that there's a lot of people doing a lot of emergency work on a lot of computers today which always presents a security risk because Normal Protocols are sometimes bypassed and I know that CEO of crd crowd Strikers has highlighted that um it doesn't mean that we are vulnerable to cyber attacks per se and one of the interesting things is when you when you do security updates like this people tend to do them very quickly people want to get security updates rolled out as quickly as possible because that helps prevent against what we call zero day attacks new ways that bad actors have found to compromise systems there's a trade-off here between the speed of of ensuring that systems are get protected against new threats and the due diligence that's done that protects the resilience of the system and stops things like this happening and as we were saying um crowd strike have said they've identified the issue they say they've deployed a fix already um how long will that take then for companies to to sort themselves out I mean how quickly can they be back to normal that depends I mean in some cases it may be applied very quickly but it because it has to be applied to so many computers around the world that may take uh longer than it sounds but if if computers have reacted in a way that means they're getting into blue screens and endless loops and things like that they may be difficult to restore and that could take days and weeks well very interesting to get your take on it Adam Leon Smith thanks very much indeed for your time we do appreciate it I don't know if you've been affected yourself have you not yet but I haven't tried to pay for my coffee yet the important things in in life okay well we appreciate your time thanks very much indeed thank you so let's get an update on uh the situation at some of our airports we can take you now to Edinburgh airport our correspondent con Conor Gillis is there for us now so Connor get us up to date how are passengers being impacted there H well I think it's fair to say to describe the situation here in Edinburgh as organized chaos clearly this is one major transport Hub of many across the world impacted by This Global it issue these glitches that have caused chaos the worldwide um just standing here outside at the airport we understand earlier on this morning there was some issues within the Security operation that was back up and running uh fairly quickly but the the main thing that the airport is telling us now is that if your aircraft is in the air and on route to this major International Hub at Edinburgh then it will get a slot to land however it is one in one out so if your aircraft has not left its original destination and it was due to come here to Edinburgh then there is no place for it so far however that's an evolving situation it's a changing picture uh and let's chat now to Gordon Robertson from Edinburgh airport uh thanks very much for your time a busy morning for you guys very busy very busy yes we as you said uh we the it outage impacted us severely um but we've worked all morning and we're now back up and running this you know for us just to understand how the chaos across the globe really affects us in terms of aircraft coming in and out and talk to me about the Security operation your colleagues were telling me this morning there were some initial issues uh that got back up and running but has that caused a knock-on impact clearly yes we when you arrived this morning Corner you'd see the cues were pretty significant but once we got the security back up and running they've diminished they've gone our passeng are being processed so our security does rely on on it but our it teams worked very hard very quickly to resolve that and just talked to me I was just explaining there um the one in one out policy it must be getting fairly crowded uh over on the air side uh version of of the airport here talk to me about how this is going to work in the coming hours yeah so edenburg airport is open we are we we're ready and we can process passengers but there's other other airports in our Network that aren't so we need to be ready for them uh and the planes on the ground here need to take off to go to them for us to be able to welcome other planes in we we've got the morning sorted but in the afternoon we need to understand what the cancellations are how airlines are going to run their networks and we can see that evolving picture over the afternoon so is it fair to say we're now kind of entering phase two of this and although you've managed to process folk here this morning and deal with the kind of chaos actually now we could be in for a wave of further cancellations which could have an KnockOn impact yes our airlines are looking at that this is a network issue this is a a global issue that affects multiple countries multiple airports so we now need to understand what that picture looks like and then we can update as that afternoon goes on and how long into the future do you see this impact and potentially we talking days here and what is your advice to those passengers who maybe have a flight this evening and they're watching these scenes unfold and thinking well am I going to go on holiday here so I think this will take a couple of days to to unwind what passengers that have had cancelled flight should do is speak to the Airline Airlines are the ones that decide which flights fly and which flights are cancelled so keep talking to the Airlines and they'll update them and they'll manage to rebook them and what has the kind of communication been with the airlines themselves cuz you guys have got the fot soldiers here on the ground communicating to passengers as they're arriving but um ultimately this is a big issue and a big headache for the airlines I have to say Aviation is a team game and the team's done very well this has not been an issue of aviations making but the communication between handling agents Airlines and airports has been spectacular would you say this is one of the worst issues that's affected the airline sector in very many years or how how put it into context for us so we tend to get issues airports do get these I mean I think this is probably the most significant one since Co I would think all right thanks very much for your time on Sky News at today so the most significant since Co and we all remember those times where Aviation the travel tourism sector ground to a halt altogether let's go uh inside just and see if we can have a chat with some uh passengers who clearly feeling the impact uh of this chaos here today all be organized chaos uh it's worth noting just before we go inside that when you last came to us about 20 minutes ago this was the security queue it was stretching for hundreds of meters down in that Direction uh well clearly it's a very different story now uh they are processing people they're getting things back up and running but we step inside the terminal building it's starting to get a bit more busy it's starting to feel like people have questions about whether their flights will indeed be taking off right down in the far Direction uh is the Ryan a desk and I can tell you that earlier on today Ryan a was communicating uh that their electronic ticketing system was down and they were having to issue manual ticket so you can imagine the chaos uh that that was causing upstairs with the electronic ticketing system and the processing of that let's have a chat with some passengers here um hi there you're you're on Sky News at the moment what's the situation in terms of your flight you're standing here in the terminal building yeah we were supposed to go to Germany cologne and our flight was past 1 but we've just been told that it's been cancelled and what does that mean then for the kind of knock on impact of your wider Journey well apart from losing fin hotel bookings the time aspect it's just a real hustle talk to me you know if you don't mind me asking how much potentially could you bear a pocket as a result of this um maybe £2,000 uh it's my birthday today actually so we're going thank you we're going there for my birthday £2,000 and that in the course of living crisis you you wanted to get a special treat that must be a real impact yes it is so we are busy trying to see how we can go with other flights and if you scrap the idea a of going away alt together now because of all this or what are you thinking well I don't want to think about that just now just go home go home and sleep well good luck and happy birthday enjoy the rest of your day uh let's see if we can have a chat with uh few other folks let's go over here and see uh what people are thinking good afternoon uh sir you're on Scot news do you have do you have a view at all about um the situation here at the airport we come around well I know obviously it's busy with everything that's happened this morning but we've just arrived quite recently so we're just waiting our flight coming up so we'll be on we'll be okay where are you do to be head to we're heading to Berlin Berlin and what has the airline in the airport been saying to you and well since I've got here I mean the screens have been updated pretty well we've not actually spoken to anyone but everything for us everything seems fine so we're just waiting on our flight opening so we can check in our bags all right good luck uh safe trip if it happens uh well that's the situation here at Edinburgh airport one of the worst effect I think it's fair to say in the UK uh stretching right down the terminal building here people are in they're asking for information and as the woman that we were just speaking to has pointed out many will have questions about the personal financial impact of all of this £2,000 for that couple out of pocket their holiday their break away gone uh questions about finances compensation all of that will come in the days weeks and months ahead but right now here at this airport is about getting things back on track communicating to passengers amid this chaos uh I think it's fair to say though it could get worse before it gets better in terms of delays and cancellations okay Connor thanks very much indeed for that update and um disruption obviously at airports across the country we'll try and keep you up to date with what's going under all of them throughout the day in the meantime let's get some political reaction I can speak now to Christine Jardine from the liberal Democrats who joins me now a very good morning to you thanks so much for talking to us what's your reaction to this huge Global it outage well it's it's terrible it's frightening it's very difficult for businesses small organizations big organizations as well and that's why this morning we called on the government to hold an urgent Cobra meeting to to deal with this and to reassure people because the public will need reassured that although this now seems to be um almost certainly you know a fault within the it systems because of the upgrade it does um cause major problems for a lot of people like we've just heard um the family whose holiday has had to be cancelled they'll be worried about being uh repaid for the flights getting compensation all of that and we do need to look at how we ensure that we have the protection in our economy for something like this happening and minimizing the disruption to the public but also to small businesses and organizations well yes and what is your reaction there were people we just saw just there at Edinburgh airport concerned that they might be out of pocket worrying about getting money back because of some of the disruption what would you be calling for today well this is why we called for the Cobra meeting people need to know how they can get compensation now the compensation will be available from the airlines but we need to make sure that people get the information on how to do it you saw Gordon Robertson there from edinb airport saying that it's the airlines that people need to um communicate with to get that compensation but you've also got the very many small businesses and organizations whose Financial um situation is going to have been hit the trading is going to have been hit um and they may not have the the in a cost of living crisis when we've had stagnant economy for so long they may not have the capability to recover from this easily and that is why we need the government to be looking at what sort of safety guards need to be put in place what sort of um measures that we need to be taking to minimize um The Dangers now Pat M faden has made a statement this morning from the cabinet office and I appreciate that and I think we all welcome that the government is reacting quickly to this but we do need to do more and we all need to work together to make sure that um that you know we support the government in getting as much possible uh support and um action to minimize the damage and disruption as as we possibly can and in the last hour the it security firm crowd strike has said that it's identified the issue they say they've isolated it and they've deployed a fix but what it's early days obviously but what do you think this tells us about the potential vulnerability of some of our um of some of our technology well it tells us that we're immensely vulnerable and that we too dependent on too few um sources that one company doing an upgrade can potentially disrupt everything in Australia and the United States at opposite ends if you like of the of of the global timetable is astonishing and it just shows you how vulnerable we have become in This Global Society to one small mistake or one small flaw causing us maximum disruption to our daily lives but also in our economy and the Damage that can be done and it's why if you like cyber Security Experts are so concerned about cyber attacks but this also shows us that there is a danger internally from the software from the structures themselves and that when something like this goes wrong the impact is massive now this again brings us back to the smaller organizations who will not have the capacity of the major Airlines the airports government organizations to cope with this and they will need support and they will need a way of being protected in the future but I think it does tell us that maybe we need to rethink how we are doing it and how we are dependent on it and are we dependent on too few sources do we have the the availability of support systems that are separate that that we really need now I'm not an IT expert but I think we need to be we need to be thinking about this I'm sure lots of those questions are being asked around the country Christine Jardine we appreciate your time um speaking there on behalf of the liberal Democrats thanks very much indeed thank you so let's bring Tom cheser back in now shall we and um Tom some interesting points being made by Christine Jordine there talking about um questioning whether we're dependent on on two few big companies um operating our systems and and systems around the world is one of the issues but also just how an incident like this makes us aware of how potentially vulnerable we are in in the face of something going wrong like this or on the other instance if there was some kind of Cyber attack yeah completely and I think you know that just is more and more the case every year this had happened 15 it's always the biggest outage because more and more of Our Lives we rely on these systems for all sorts of things that we didn't necessarily used to what's what's been interesting about this is the sort of what's being hit in terms of the really really critical stuff so far that appears to be all right so if you look at sort of network rail saying that the vast majority of the rail network is open despite the it outage uh saying essential Trend control communication and running systems are unaffected by today's IT issues that's the really critical stuff and that is it looks like it's kept away from these sorts of issues precisely for that reason because it is so important but on the other hand some passenger information and train crew roster systems are seeing some impact so you think about that a train crew well you need the train crew to run it so that's not quite as critical as trains running on the tracks but it can lead to the sort of cascading problem same as we're seeing at airports it seems that you know air traffic control is find there issues with boarding passes checking in for instance things like that having to write it out by hand doing it you know old school as we're doing it here and that creates delays but actually it seems like things are fairly safe now that's really good news it's not necessarily the case and I think your point about a Cyber attack and what we're having here is potentially a sort of dry run for what it looks like what these resilient systems looks like how that kicks into effect with government we understand they're having a cobra meeting to make sure that everything is okay but also if you think back to other cyber incidence it's always really hardw starts we've been told this isn't a Cyber attack by crowd strike that's what they're saying if you think back in the past and actually they have gone after critical National infrastructure I remember reporting years ago on the one inquire attack that took NHS hospitals Offline that was really really critical it's interesting actually we saw um I think it was coming out of Israel they saying that they had switched hospitals to manual as a precaution and they're running that we saw the similar sort of thing with war cry but it was a really really scary moment and if you came up against a determined attacker and this is what every country is looking at including Western Powers the other way around and determined an attack of the sort of damage you do if you went after those really critical infrastructure if you stopped money coming out of bank machines if you stopped the trains running if you stopped airports running if you stopped hospitals running um that could be really bad that said this you know it's being a tiny tiny bit of code 41 kilobytes you can't emphasize just how you know minute and micro that is and you have the majority of gp's uh reporting problems with that and that is a serious real world issue when it comes to prescriptions when it comes to people seeing the doctor so it does look like a lot of the critical National infrastructure has of I don't want to say it too early but it seems to be passing the test and it seems the noises from government sort of of reassurance rather than really worrying about this but there's still these massive effects because as you say that Reliance on our own Reliance on so much technology everywhere but our Reliance on big companies controlling it when the internet started it wasn't supposed to be like that it was supposed to be decentralized noes it's why something like Bitcoin now is sort of as put as an alternative no one can control it there's no single point of failure this has been a rather big single point of failure and I think a lot of people will reassess as a result of that that sort of dependent on these big vendors yeah really interesting and let's find out what Ian King thinks he's in the the city for us and very plugged into how businesses think around the country um in this will be a massive headache at the very least for so many companies ianes of so many different types absolutely Anna um the interconnectivity of the global it infrastructure means that uh there is massive knock on effects for all sorts of businesses as I've been describing earlier at the heart of all this is the US software company crowd strike uh this problem appears to have been uh caused by an upgrade to a piece of software called Falon sensor and this is a very major player in so-called endpoint security which was in uh a service that was supposed to help with antivirus uh software that was originated that over time it's evolved into a whole wider panoply of IT services including threat detection device management data leak protection um enabling management of networks it enables Network administrators to control access to devices so it's a very very big piece of uh Global it infrastructure and crowd strike has a 24% share of that market globally so it is uh it's absolutely front and center as I said earlier on basically uh if you require this kind of service you've got a one in4 chance of being uh of acquire of buying it from this company which is why so many businesses have been affected obviously Aviation is a key one anything involved in uh in activities such as ticketing uh will be affected by this as we've been reporting uh GP surgeries uh appointment booking uh repeat prescriptions all of those kind of activities are being affected by this as well uh we've heard for example from the lights of metr Bank saying that some customers are struggling to make payments we've heard from the German Insurance giant Alliance some of its staff have been struggling to log on and of course Aviation is the uh key one one of the first manifestations that this was a problem was when Flight started to be uh canceled in the Asia Pacific region and uh very very quickly the FAA which is the main us a avation regulator told three of the country's main carriers United Delta and American Airlines that they had to ground their fleets uh in the last half hour I can tell you Anna that American Airlines has resumed uh flying again uh so there are signs there that some businesses around the world uh are getting to grips with this but I I think untangling this is going to go go on for for many many days for crowd strike in particular uh there is a it's a very very serious threat to this business indeed uh value last night at 83 billion US uh the business was founded in 2011 uh by George CTS and a business Associated of his George curtz is now the president and CEO of uh crowd strike and I was half an hour ago I read out his statement that he's posted on social media uh the business was backed by the likes of Google before it came to Market it floated on NASDAQ in 2019 with a valuation of 11 billion so you can see where the fact that it's valued last night at $83 billion the meteoric rise that this business has had it's been one of the best performers on NASDAQ this year the share price was up some 50% so far this year until last night uh in the pre-market it's currently off by around 20% I think this is going to be a very very big issue indeed for this particular company but more broadly as you were hearing from Tom chesher there I think this is going to become a major major issue in the US presidential election JD Vance who's Donald Trump's r mate confirmed as his pick for vice president nominee earlier this week well JD Vance is someone who really understands the tech ecosystem and in particular that startup uh sector he has lots of ties in Silicon Valley but he's very interested in companies that innovate and in companies that disrupt where he's also been very critical crucially is in the role of big Tech and the dominance of these big tech companies and JD Vance has made a number of statements this year in which he's accused the battal of big Tech it's basically stifling Innovation stifling competition not necessarily acting in the best interests of consumers and I suspect if Donald Trump is elected with JD Vance as his vice president you are going to see a trump Administration coming in very hard on big Tech and accusing them of all sorts of anti-competitive behavior and that so this is going to go far beyond what we're seeing today this is something that I think is going to have profound implications for the regulation of tech going forward quite ironically a lot of people in the United States think that the EU has been far too aggressive in its regulation of tech and in particular um its attempts to uh regulate AI well I think you might see the US going down a similar Road in future okay Ian thanks very much indeed and as Ian was saying there um GP Services affected just very quickly want to bring you an update from the chairwoman of the Royal College of GPS who says that any form of it outage is a serious concern she says that members are telling us that the outage is causing considerable disruption to GP practice bookings and it systems practices using imis it systems appear to be particularly affected and our message was bear with us not just GP Services TV uh broadcasters like ourselves but also Banks Airlines train companies all affected in a number of countries around the world by this big Global it outage we'll have all the very latest developments coming up for you after this short break don't go away disruption here at Edinburgh airport one of the worst affected in the country today uh and I think it's fair to describe this as organized chaos at the moment the queue to get through security is taking about an hour at the moment it starts inside the terminal building there and let me tell you it snakes all the way down here uh for hundreds of meters uh down as people patiently wait through at the issues that are are affecting millions of people across the globe at the moment when it comes to this it shortage a couple of updates for you uh the entire security system was out for a period of time here at Edinburgh airport this morning I'm told that is now back up and running however the knock on impact from that is becoming clear now I am told by a source here at Edinburgh airport that any aircraft that is coming into land is coming is in the air at the moment will be allowed to touch down however if that aircraft has not left its original destination that it will not be able to land here as things stand it is essentially the flow rate as they're describing it the capacity rate uh is at its maximum at the moment this is h a major International Hub many uh American uh destinations fly in and out of here including domestic routs and across Europe and the significant impact is being felt severely I think what's also H clear to see here is that RI Air at one of the biggest Airlines across Europe is saying that its electronic ticketing system is down here so they're having to manually give out paper tickets to people which is bogging the entire uh process down let's have a chat with some passengers because that's who we want to hear from today let's have a chat with Jill Jill thanks for talking to us on Sky News what's your situation here today um we were meant to get a 700 a.m. flight this morning um and we got through security and and then the Tano and the screens weren't updating so it just kept saying waiting for gate so we kind of waited for the gate and then they announced the gate a couple of hours after the flight and we got to the gate and we waited there for about an hour with the with the um screen still saying Geneva uh and then I spoke to an EasyJet lady and she said oh I actually boarded that flight an hour ago so the flight was gone it's gone yes we didn't know it was gone now obviously this is a huge Global issue that's being impacted here but how are you feeling the pro obviously you're beg gutted not to be going you're watching Sky News are major breaking news this lunchtime businesses and institutions around the world have been knocked offline because of a massive it outage believed to have been caused by a faulty update to a widely used cyber security software here at Sky News we have been affected by this outage and so we are broadcasting as you can see in somewhat reduced capacity City this afternoon it's believed that the it failure affects Microsoft Windows devices and is related to an issue stemming from the global cyber security firm crowd strike in the last hour that firm has issued a statement which we can bring to you uh now the CEO George CTS has said crowd strike is actively working with customers impacted by a defect found in a single content update for Windows hosts Mac and Linux hosts are not impacted crucially they go on to say in this statement this is not a security incident or a Cyber attack and that the issue has been identified isolated and a fix has been deployed well Travelers uh around the world are experiencing SE severe delays in cancellations as Airlines grapple with today's IT issues more than 90% of flights from London's Gatwick and staned airports have been delayed or cancelled major air travel disruptions have also been reported in Barcelona Madrid Rome stutgart and Naples two government ministers have shared their reactions to the ongoing it disruption the chancellor of the duy of Lancaster Pat mcfaden said on X that the Cobra response system for emergencies and major disruption was dealing with the crisis meanwhile the transport secretary Louise ha said the government is working at PACE with industry to address it issues causing train and air disruption meanwhile the NHS has said that some GP practices are disrupted with users struggling to book appointments at surgeries in England pharmacies and prescriptions could also be impacted that's according to the National Pharmacy Association you can follow all of the updates and latest developing news on this story in our live blog of course the website news.sky.com or on the Sky News app it is worth mentioning once again that we have been affected by this outage which is why things are looking a little bit different at this uh time uh this afternoon well joining me here on set our dater and forensics correspondent Tom chesher Tom uh this could quite possibly be the biggest Tech outage of all time yeah I think it might be up there and there really interesting reasons as to why this is so big but it sort of in terms of how this unfolded it started in America with this update and this is a tiny update been speaking to Engineers about this 41 kilobytes it's you know it's hard to say just how minute this is and it's caused so much problems starting in Australia the first to wake up to this people switching on their computers and rapidly real Banks were having to close stores were having to close Airlines having issues and it's all these different sectors and then as Europe wakes up we've seen the disruption that's happening here whether it's airports whether it's GPS what has been interesting I think you know in terms of that statement from crowd St to begin with this is not a security incident or Cyber attack they have ruled that out they also didn't say sorry in that statement this is going to be a huge thing to go through uh later but it also does seem that a lot of the really critical system so when it comes to hospitals we've had statements from hospitals saying they've only been affected in minor ways same for KNX which controls air traffic in the UK uh saying that's all fine now there are these issues at airports but it seems to be more you know things like checking in on getting cruise to the right place same for Railways they say everything is safe on the tracks but there's an issue with passenger information and crew roster system so it seems that sort of maybe sof layer on top of is so widespread is having this issu it speaks to you know a just how Reliant we are on technology it is probably the biggest because every year we get more and more dependent on the internet to just run our daily lives but also crowd strike you know it's one of the big cyber security companies has a really you know dominant position so when it does something wrong which it sounds like is happened here there's a really huge cascading effect which has affected everyone including us you know you've got an naue there which is printed on paper rather than anything else um and it's a real it's a real test of resilience though isn't it and you know how systems work you mentioned there of course that there was no apology in this statement from from crowd strike I mean all the more absurd not to see that in the statement when they are a cyber security company yeah I mean it's fairly extr just from the reputation management so I I don't know if there's maybe a legal issue there because this is going to be a huge legal issue I mean they they've already had issues with their share price plummeting today as a result of this how you sort out who's to blame for everything because there's going to be a huge amount of disruption a huge amount of money uh lost to this as a result it's really really tricky and then there's still that issue they say well there's a fix happening when I spoke to um you know some of the sky Engineers here you know um you know best in the business and they were saying well you know they say there's a fix they'd seen that statement they weren't seeing anything on their portal it's still something you have to go and get it's not something that could be sort of pushed out in the same way this was pushed out and caused it in the meantime thousands of machines here at Sky are going one by one the engineers are going around turning it on taking well not turning on getting in taking this tiny bit of code out and then rebooting the system you do that machine by machine and that's the way you get out of this um and we're lucky to have as you said a big Tech Team of course many people around the country won't to your point about the market reaction the crowd strike share price in the pre-market in the US the US market due to open uh in a couple of hours is down 12% obviously a very significant one-day move all bit less than it was down it was down as much as 20% in uh the pre-market did start to recover after that statement came out from the CEO to say they' identified the problem and fixed it of course uh we did also mention that it's been affecting Windows Windows which of course is uh Manufacturing by Microsoft but wasn't affecting their Partnerships with the likes of apple and apple Max and we did see Microsoft share price in the premarket again it's a US traded stock which isn't open yet down as much as 3% it's now paired those losses down 1.3% Ian King's in the city for us um Ian when we talk about the scale of this it outage as we just were there with Tom um it is a little bit of a surprise we didn't see a sharper Market reaction whether that was before this slightly offsetting positive statement from the CEO of crowd strike in the last couple of hours or not the markets are relatively resilient uh certainly on the equity markets yes I mean there was difficulty getting going first thing this morning we certainly hear in London where the uh RNs the regulatory new service operated by the London Stock Exchange had some uh problems getting going uh that was unable to post regulatory updates from companies uh updating the market on things like trading boardroom announcements and and so forth but trade got underway as normally and you saw selloff at the open the footy 100 came off about 2third of 1% most of the Continental European indices did as well that's kind of been the pattern of the morning really London's actually claw back some of its earlier losses uh the biggest uh the main Faller in the uh in the Continental European Industries right now is the Dax in Germany which is currently off three4 of 1% that's not to say there are some uh forless to mention in London this morning and chief among them in the footy 100 is Beasley which is one of the big uh lyers of London listed insurers uh concerns there uh for the kind of payout it is going to be facing I suspect a lot of the insurance industry will say that this is a force measure that they wouldn't necessarily have to pay out on so the ramifications of this are going to go on for months and months Way Beyond uh What uh the the initial clear up of this and trying to clear up this pack and the problems with crowd strike crowd strike by the way WF as you said it did sell off on the pre-market more than 20% at one point it's now currently around some some 15% lower worth pointing out this has been one of the best performers on the NASDAQ so far this year the shares until last night had risen some 50% this year valuing a crowd strike at 83 billion US doar it came to Market in 2019 with a valuation of $ 11 billion the business was founded in 2011 by George CTS who of course is now the president and CEO he is a billionaire many times over from his activities in this his career is quite interesting he's been a long-term player in this particular field will it's known as endpoint security and initially it provide the that was the practice of providing antivirus protection to buyers of software services and over the last decade or so it's really evolved into a sort of whole wider panoply of IT services including threat detection device management data Le protection um enabling uh administrators to provide access comp compliance uh connecting devices from remote locations so it's a far wider activity than was once the case and crowd strike is the leading player in this field it's got 24% of the market I think the next biggest uh player in the field is McAfee which is about 9% and interestingly uh George Curts the chief executive of crow strike was previously a chief technology officer of McAfee so he has a very very long track record in this field uh I imagine he will be feeling the heat so far um Tom chesher paraphrased the statement that he put out on X about an hour and a half ago now where uh he was stressing that this was not a cyber hack as such the company made its name very interestingly uh from identifying activity by Russian backed entities fancy bear and cozy bear who hacked into the Democrat National Committee and that was seen at the time as one of the ways in which Russia interfered with the 2016 US presidential election in which Donald Trump was ultimately elected of course great stuff we're going to be back with in of course throughout the day markets trading relatively flat just slightly down in Europe of course crowd strike stairs remain low in the pre-market in the US down some 12% but off their lows of down 20% um reminder that Pat mfad and the chancell of the Dutch of Lancaster had said that he was in close contact with teams coordinating our resp response through the Cobra response system we do just have a statement coming out of Downing Street it's been held at a official level the meetings uh as opposed to uh with ministers themselves a number 10 spokeswoman has said quote we recognize the impact that this is having on services and the government is working closely with the respective sectors and Industries on this issue which is affecting services not only across the UK but also globally officials have met in the Cobra unit on this this morning and of course are updating ministers uh regularly on the issue uh she said she was not aware of plans for a cobra gathering with ministers themselves present she was asked why saki sta didn't chair the meeting himself and she said the Prime Minister had bilaterals with president zalinski and cabinet this morning but all ministers including the Prime Minister are being kept informed uh with the latest and she said she was not aware of government business itself being hit by the outage we're going to discuss the significance of that Cobra meeting whether or not ministers should have been present whether or not even with officials the meeting was held quickly enough with our political team in just a moment but we want to get back to updating you on how this Tech outage has affected people around the world first of all and our team is standing by to do that for you first we're going to go to Nicole Johnson who's in Beijing for this us this morning and Nicole I guess you woke up to all of the uh repercussions from this outage before we did and talk us through how affected uh the Asian region more broadly well it was Australia and New Zealand the southern hemisphere that woke up to the news first and the impact was felt pretty quickly with major television broadcasters going down in Australia the network channel 10 off air Sky News Australia it went down large parts of the national broadcaster the ABC had problems and they had to go to some form of emergency broadcasting as well so it goes to showed just how badly affected broadcasters have been internationally also on the issue of Airlines big delays at Australian airports in Melbourne and Sydney at a very busy time of year there where many people are trying to get out of the Australian winter to warmer climates uh problems with check-ins there it seems that Quantus the major Australian Airline is operating okay but Virgin Australia is having problems but the other big difficult in Australia has also been trying to pay for things people going to the check out of U petrol stations and grocery stores finding that they can't even pay also reports of universities having problems some parts of Victorian police some big companies in Australia the Commonwealth Bank the largest bank in Australia problems with online banking Opus One of the big telecommunications companies as well as Australia Post now the Australian government the Prime Minister Anthony albanesi released a statement and said that the government is well aware of the concerns of people in the country that they had assembled their cyber task force to deal with this Australia has had some problems of a similar nature a couple of years ago so they're quite prepared for these sorts of situations but across the rest of Asia also problems in New Zealand in Singapore a big delays at Changi Airline a Changi Airport there one of the busiest airports in Asia uh Airlines including Air Asia vietjet some of the cheaper Airlines experiencing difficulties similar problems at Malaysia's quala Luma International Airport and also with train travel trying to get reservations and ticketing in Malaysia Hong Kong airport chaos and delay reported there having to resort to manual check-in at that airport and our Sky News colleagues in Thailand have said that also problems with online payments there with the hospital system as well and again at the airports in Thailand people are being told to get to the airport 4 hours in advance of their flight some reports of problems in Japan at Narita Airport with delays and cancellations for jet star so a pretty difficult picture is starting to emerge across Asia across these busy Airlines from New Zealand to Australia and in China as well we haven't had difficulties at the airports in China but we are starting to get reports that some hotels in both Shanghai and Beijing are having problems with reservations most comp companies don't use uh crowd strike in China so it hasn't been a widespread issue here but there have been reports on Chinese social media that some people have been heading home from work early unable to log into their computer system and that's why we've had this uh trending hashtag on social media in China thank you Microsoft for the early time off so a bit of levity there but really it's a pretty serious situation with so many companies airports and millions of Travelers affected throughout the region certainly Travelers won't be seeing the levity in all of this nor I imagine will many of our colleagues here at Sky News Nicole thank you so much much for that let's get the latest now from Delhi in India where our Neville Lazarus is standing by for us Neville reports that there have been quite a lot of companies and individuals affected in India that's correct Wilford it has been and and the most visible has been at the airports we've seen long lines of passengers in front of uh the check-ins and uh outside which uh outside the airports of Delhi and Mumbai and various other uh metropolitan cities in the country uh it's obviously slowed down at the bookings at the online services at the check-ins where manual check-ins had to be done and therefore a sort of a cascading effect of uh of the delay we've uh We've also seen flights being cancelled halted uh in various parts of the country uh in Bangalore the It Center of uh of India at Terminal 1 uh we believe there are 90% of the flights were affected by this uh this just gives you a a sort of a sense of how uh how disruptive it has been and and that would have cascading effects on all the other uh cities where these flights were taking off or Landing uh across the country uh there's broadcast networkers have had a problem there's been interruptions in their broadcast they've had to run uh pre-recorded reports or or reports which were run earlier on uh and rerun them their their news rooms had to shut down because computers were not working and uh obviously a lot of disruption out there I was uh I hospitals have been uh have also been affected I was speaking to an administrator of of a hospital earlier on who did not want to be named uh and he said his Hospital uh was affected particularly in uh in lab tests in machines that were connected to ICU and critical care raising the anxieties of family members of those who are in the hospital so lot of disruption out there we've had a statement from the information and Technology minister of the of the government of India who said that they've been in touch his ministry has been in touch with Microsoft uh the problem has been identified and updates have been released uh to resolve the issues soon uh though he did uh say that uh the national information center which is which uh sort of controls the whole platform of the government of India programs and uh has been unaffected which uh is is is is good in that sense because at least the the the system and the network of the government is still uh working fine but yes a lot of disruptions out here Lazarus in Delhi for us thank you so much let's uh complete the global Roundup in particular of how this is affecting Travelers by going to Florian noof who's in Berlin airport for us uh Floren talk us through the scale of disruption well wol as you can see this this cues here at airport are not getting any shorter and these are passengers who are trying to get flights with Airlines who've been affected uh by the outage either by the outage of the airport or their own systems and we have a mix of uh people here some people have come uh after 10:00 when flights offici resumed her and have experienced no problems and will be getting their flight soon others have been here for hours and uh are desperate their flight's been canceled and they don't know what to do um we've spoken to for instance a group a group of teachers who are here with 15 school kids from Italy um whose flights been canceled and are now trying to get uh their children back home safely to uh Italy uh there's been a family of Indian Indians who have TR were traveling to New Delhi and their fights been canceled their connecting fights they will miss so they don't know what to do Florian thank you so much for that Florian noof for us in Berlin airport do keep us updated as in when things hopefully improve uh we mentioned earlier in the introduction this isn't just been Travelers that have been affected but also those in the healthc care industry in fact Neville was reflecting on that on that particular topic from India for us we're able to bring in now Dr Ellie Canon um Dr Canon thanks so much for for joining us have uh GP practices and hospitals here been affected well I can speak for GP practices and say they certainly have been so here at my GP surgery um the it systems are down which means we don't know um who have appointments and we also can't access people's records and it also means that patients not able to contact us um in some ways because the phone systems are integrated with our computer systems um so we are relying on patients um coming into the surgery um knowing who they're going to be seeing um and going F back to old-fashioned um handwriting paper notes and how how's that working um it's working okay um patients are being incredibly understanding um but it's taking time um and I think because people are aware that there's a national problem um people are just that bit more understanding obviously we can offer acute care and medical care that we need to the other issue is that prescriptions now um tend to be mostly electronic and most doctors like myself very rarely write a prescription um so that is also taking some time because the pharmacy it systems are also down we we all have to remember how to do handwriting it's uh not not not easy from speaking from my own experience Dr canon in the last year or so of course with various pressures on the nhf we've often talked about the way that today it's much rarer that GPS have a one-on-one relationship uh with individual patients and patients kind of have to see whichever GP they get assigned to because it's so hard to get an appointment in the first place does that make this sort of scenario a lot harder if you can't access uh data records you can't access medical history and you don't have that personal memory of what What patients history includes yeah absolutely it's a very pertinent question and also what we're discovering and particularly this morning is that sometimes patients themselves are not aware of why they've come to the doctor or what they were here for perhaps they were here for a review that was asked for by the doctor or they've been called in to discuss some results so um there's certainly some sort of questions being raised about that but you're absolutely right we're able to offer acute care but not so much with the um care that involves somebody's past medical history um and background um in terms of the sort of mood there's been so many pressures on the NHS there's been obviously all sorts of strikes as well over the last year or so is this adding to that or or is there a sense internally amongst you and your your staff colleagues that this is a a wild card hopefully a oneoff that will be sorted quite quickly I think it's a wild card I mean interestingly in NHS systems we perhaps have sort of it um problems or a big event like this maybe once a year or once every six months um I think teams who are used to working together I've seen seen this this morning here at my GP surgery are very good at coming together and delegating what needs to be done we're still able to see patients face to face um obviously our stethoscopes and blood pressure machines are still working so we're still able to see people um before the weekend and you're right obviously there's a huge amount of pressure in the NHS in these sort of scenarios it's not so dissimilar to those acute early stages of covid um we all work together and get on with it and you really see the Goodwill that props up the NHS have you got any advice Dr Canon for patients if they're watching and they might have had an appointment later today or or or tomorrow what I'm finding when I'm speaking to patients um at my reception is that um patients are often not aware of who they might be seeing or why so if you can have that information that can be incredibly helpful in if something can wait until next week I would really encourage um people to do that some of the online systems to access your GP like an e consult are actually working so if you can utilize that and perhaps arrange to be seen next week instead that would be great Dr Ellie Canon thanks so much for joining us we appreciate it I want to recap that news that came out of Downing Street a little while ago of course earlier in the day we'd heard from Pat mcfaden the chance of the the duy of Lancaster saying that he was in close contacts with teams coordinating our response through the Cobra response system and uh more recently A Downing Street spokeswoman said that we recognize the impact it's having on services and the government is working closely with the respective sectors and Industries on the issue which is affecting Services uh not only across the UK but uh also globally officials have met in the Cobra unit on this morning uh and of course are updating ministers regularly on this uh issue she did also add that she was not aware of government business itself being disrupted by the it outage Rob Pals with me here uh around the desk to discuss Rob just remind us the significance of the Cobra Gathering the very fact that that it's gathered at all it's essentially the setup by which ministers officials people from other government agencies to can come together when there is um a one-off emergency like this share information and coordinate um the government response or the state response across not just whiteall and Westminster so the bits of government but also across other um agencies that might be related as well so know it may not be in the case of this emergency but you know in others you would get police forces Armed Forces coming in you would imagine there'd be people involved from things like the national cyber security Center in meetings like this so it's the sort of mechanism that's triggered to allow a response to be formulated basically and how significant or rare is it that it's just officials but not ministers as well does that suggest they're not seeing this as as important an issue as as it could have been I mean potentially you sometimes do find it ramps up though and the sort of the kind of cogs start wearing officials start to meet and then at a later stage you might find that ministers are brought in as and when it might not necessarily be the Prime Minister it might be chaired you sometimes find other senior cabinet ministers chairing the Cobra as well um the the number 10 spokeswoman did say that um s has been obviously meeting President zalinski and Dow Street this morning there's been a cabinet meeting as well so it may be that these first initial meetings are official only level um and that if it looks like the the uh impact of this it outage is more widespread if it is having a more severe impact maybe then it would get ramped up to ministers after that do you think this is the first big challenge for secur starma in government or not I think of a kind of acute emergency nature yes obviously there's lots of other big grinding policy challenges that we talk about all the time and have talked about throughout the campaign but in terms of the thing that arrives out of nowhere out of a clear blue sky to sort of test um that sort of decision making that you only really get to be tested on when you're prime minister you don't really get tested on this sort of stuff when you're leader of the opposition yes I think it is the first one that he's had well we'll see how it all goes a reminded that the number 10 spokeswoman did say they did were not aware of government business itself being affected by uh this it outage we're going to have lots more on this unfolding Global uh story with news of this major uh disruption affecting companies all around the world Sky News we'll be back in just a couple minutes and going e [Music] welcome back to Sky News this afternoon a reminder of the top story a major it outage is causing widespread and pronounced disruption to companies and individuals all around the world Sky News is one of those companies that has been affected which is why our coverage is looking a little bit different at this stage the it outage has affected Microsoft Windows supported devices and in particular those that had their I cyber security software provided by a firm called crowd strike well in the last couple of hours the CEO of crowd strike George CTS issued a statement that included the lines quote this is not a security incident or Cyber attack the issue has been identified isolated and a fix has been deployed well despite that fix supposedly being deployed the disruption remains significant and widespread as previously mentioned let's bring in Ian King who's in the city for us and uh Ian just talk us through what what the reaction has been uh in the marketplace and in the city of London I guess there was quite a lot of selling initially but but it's perhaps not as pronounced as you might have expected no certainly not on the equity markets wol uh things have been pretty sanguin to be honest um there were issues at the uh open about an hour before the regular open the London Stock Exchange actually said that RNs its regulatory news service had been affected by these outages so it was getting difficulty in relaying Market sensitive news and announcements from companies uh to the market but uh trading began as usual at 8:00 footsie opened uh 2/3 of 1% low and it's clawed back a bit of that uh as the course of the morning has gone on all of the main European indices similarly lower right now the uh Dax in Germany is the main corporate Faller among uh the those uh stocks falling in London though the biggest single fall on the fo 100 right now is Beasley which is one of the big Lloyds of London insurance companies and potentially I think that reflects the fact that the insurance sector could be facing some pretty large payouts here I mean the broader context W is that this is going to take an awful long time to clear up no matter how long it takes no matter how swiftly it will take Crow strike to get this uh patch out to sort out this particular problem um and it feels as so from some of the statements that Microsoft have been putting out that they're reasonably confident that uh they can mitigate the damage in Fairly short order this is still going to take an awful long time to untangle if you take for example the number of uh uh flights that have already been cancelled today in British airports uh all of the uh main uh Aviation stocks are lower the liks of uh International Airlines group the owner of British Airways easy jet all of those those companies have seen Falls in their share prices today Aviation really does appear to be one of the main sectors but in the last couple of minutes I can tell you American and United Airlines are flying again Ian forgive me we're going to interrupt and uh go now to an interview with the CEO of crowd strike with our colleagues on The Today program on NBC and that update had a a software bug in it and caused a uh an issue with the Microsoft operating system and uh we identified this very quickly and remediated the issue and as systems come back online as they're rebooted they're coming up and and they're working and now we are uh working with each and every customer to make sure that we can bring them back online but um that was the extent of an issue the issue in terms of uh a bug that was related to our update Mr CS it's it's Savannah here in Milwaukee I mean you're in the cyber security business and I certainly don't even pretend to understand this but according to your statement it was a single content update that has managed to shut down air travel credit card payment systems Banks broadcast street lights 911 emergency around the globe why is there not some kind of redundancy or some sort of backup how is it that one single software bug can have such a profound and immediate impact well when you look at the complexity of cyber security you're always trying to State once excuse me one step ahead of the adversaries excuse me and just one second please oh yeah take take a drink of water yeah sorry sure it's been a long night we always trying it's been a long night we're always trying to stay one step ahead of the adversaries and in this particular case um you know our systems are always looking for the latest attacks from uh these adversaries that that are out there so this content uh update went out and as as it does and it's been doing for for many many years obviously we've got a robust team that's looking at the Safety and Security and the quality of these updates and uh we have to go back and see what happened here but um if there's a a negative interaction with the way some of these operating systems work and in this particular case it was it was only the Microsoft operating system that was impacted um you'll see a reaction like this and this is you know what we've seen here yeah they uh I think a lot of people woke up and wondered if something nefarious was a foot if this was some kind of a Cyber attack but you're saying that it was just something within your own system so now as we sit here I was watching the news out of Australia they were trying to get their television stations back on the air their Hospital Software back up and running the banks going how long does it take to get everything back up and running well yeah first and foremost again just to reinforce what you said it wasn't a Cyber attack you know it was related to this uh this content update and um as you might imagine we've been on uh you know with our customers all night and working with them many of the customers are rebooting the system and it's coming up and and uh it'll be operational because of uh you know we fixed it on on our end and some of the systems that aren't recovering we're working with them so uh it could be some time for some systems that just automatically won't recover but it is you know it is our mission is why we're here to make sure that every customer is fully recovered and we're not going to relent until we get every customer back to where they were and we can continue to protect them and keep the bad guys out of their systems did you ever think Mr kurur that you could experience something like this I mean is does the breadth of this surprise you well when you look at software it is a is a very complex world and there's a lot of interactions and um always staying ahead of the adversary is is certainly uh you know a tall task so uh these sort of things um obviously you know you you try to understand and M them and uh in some cases uh you have a a weird interaction and it it didn't seem like it happened on every window system there's different versions and flavors and uh patch levels if you will and we're just trying to sort out where the that negative interaction was um and again that's what we're focused on getting customers back up and running croud strike CEO jores kurts we appreciate you coming on the air so quickly after this happened and uh explain your company's point of view we really appreciate it thank you so much thank you thank you very much all right well that was our colleagues at NBC's Today's Show Savannah Guthrie and Hoda cby interviewing George CTS the CEO of crowd strike who did confirm that it wasn't a Cyber attack that caused the issue it was just something um internally in terms of being pressed on the breadth of how this happened seemingly so simply with just an internal uh glitch as it were uh his response was to say that they're always looking for the potential attacks from adversaries and uh therefore sending out regular updates to try and prevent those and they'll have to go back and look to see exactly what happened with certain Microsoft Windows operating systems when there was a clash between this uh update they sent out they've said he said that they fixed the issue on their end uh and it's now a case for uh their customers to reboot systems and he said it was their mission to get every customer back up and running to where they were uh before in terms of explaining uh why this has happened and been so widespread he had software lots of interactions um these are sorts of things that you can try to mitigate but his answer did seem to imply that these things can uh happen Tom chesher is back here with me Ian King is also with us still Ian I don't know what your reaction is to that but if I was uh in the pr business advising him um I don't think either he put the viewer to rest to think that this couldn't possibly ever happen again nor that he was particularly apologetic and taking full responsibility for it absolutely right wolf that was the word that was missing from that there was no uh sign of any apology whatsoever I suspect he's probably had lawyers hovering in the background telling him not to apologize we sorry I guess and we did miss the top of the interview but but certainly it was extended uh what we watched and um and and if I you know many people in that position would have wanted to reiterate that message repeatedly yeah absolutely I mean that's what uh a good CEO will do as I say the the lawyers have probably urged him to keep the the apologies to a minimum given that uh you know you potentially leave yourself wide open I thought there was that was a very very good question uh put to him which was uh why did this happen when it did and it's something that I've picked up over the course of the morning will from a lot of people why do so so many software upgrades seem to take place I mean um all of those of us who have uh devices from the likes of Apple there are so many regular software updates that have pushed through and one wonders at times whether these software companies just do it for the sake of it and whether in fact it's absolutely essential now no doubt he would argue a business like crowd strike as he did in that interview where he said well we constantly have to be on our toes and alert to the changing nature of the sort of threats that our client's face uh that was his answer to that but I wonder whether that's something that will come up again and again and why in particular you would do a software upgrade like this on a working day why not leave it until the weekend when uh systems are going to be used less so again I think there are there are questions uh there it was interesting also that he he specifically talked about Microsoft and that's we've been reporting uh there was no mention of he he was clear in his tweet earlier that this doesn't affect Mac or Linux users it's only a Microsoft issue and uh crowd strike have been very very critical of Microsoft in recent months and uh there's obviously a bit of needle between those two companies even though they are close business partners um great stuff thanks as as always and Tom as I mentioned is here as well Tom it's interesting in in the part of the interview we saw you felt there was a gist of saying well we have to stay ahead of the adversaries those that want to cause harm as if to excuse you know an error internally that causes probably more harm than any of us would would imagine is is likely at least let maybe not plausible from external Bad actors yeah there's one line in that interview from the C of crow strike we said we continue to protect our customers and keep the bad guys out of their system I keep the good guys out of the system based on what's happened the other issue with that I mean again this is a tiny update and here it's turned a lot that was mistakes happen as you're saying and that doesn't really wash like this shouldn't happen this is probably the biggest outage in history to say that well hey this stuff happens it was Tiny it was a small update 41 kilobytes bit of code you know absolutely minuscule for it to have this cascading effect is extraordinary both in terms of it going out in the first place this interaction with systems even if it is complicated for that to have that effect is just extraordin and he also said well we're working to make sure every customer is fully recovered every customer is you know we're talking millions of people across the world this is a huge huge thing this isn't just going back one by one and he's also saying it automatically won't it won't recover automatically so again they have to go and do this manually this is you know going to keep cascading down really we're Alo seeing all sorts of issues um but people are just going to have to fix it like we've been doing here at Sky computer by computer they've been doing that without cry strikes help to start with even if the co said they identified it promptly it's Engineers who've been having to go actually we're going to take that bit of code you sent to us to keep us safe we're taking that out now so we can get back up to speed perhaps it's a small Saving Grace for a cyber security company that they weren't in fact hacked uh but uh nonetheless not a greatly reassuring interview from the CEO of crowd strike in terms of the uh repercussions of all of this and how it's affected people of course travel has been one of the uh main areas that have SE seen uh pronounced uh consequence and Simon CER a travel expert able to join us on this Simon in terms of the the scale of particularly I mean I can see you're outside Tube Station but particularly at airports have we seen a a level of disruption to this extent for for for recent years or not uh we have and let me take you back WF to uh August bank holiday last year really the end of the last Peak summer season today is the beginning of the peak summer season and you might recall that we had an IT failure at gats the air traffic control system and their backup system promptly fell over as well that resulted in hundreds of flight cancellations tens of thousands of people being stranded in various parts of the world and would you believe on the busiest day we have seen since 2019 everybody in the aviation industry as well of course there's about 1 million passengers planning to fly in and out of UK airports today uh we're just hoping for the best and very first thing we saw these messages Ryan a you biggest budget airline in Europe coming out and saying yep you can't check in online um you're gonna have to do it manually at the airport we won't charge you money for that but of course that slows everything down they then said get to the airport three hours ahead um or more the airports meanwhile having their own problems and of course this as we've been hearing effect everything from online checkin to bagd drops to internal airport systems to aircraft departure procedures um everybody is kind of having to go back to uh analog Basics everything's taking a long time and I've just got the latest cancellation numbers in for flights uh we're seeing 1,400 flights so far worldwide canceled that's uh obviously extremely annoying um that's going to affect uh roughly um I reckon about one million people but on top of that um that we've got in the UK specifically we're now over 100 cancellations of departures and arrivals now that needs to be seen in the context of um the 3,000 or so departures we were expecting so most people are getting where they need to be the trouble is um they're getting there late um two hour if you get to your destination you're only two hours late well count that as a success and besides the cancellations we've seen at for instance heathow on British Airways Gatwick on EasyJet whiz a from luten we we undoubtedly will see as the day goes on as those delays build up um we will find planes Pilots uh cabin crew out of position unable to uh complete their rosters for the day uh because they've simply run out of time and if that happens unfortunately um passengers are going to find they get to the airport they've checked in they've waited around and the flight is cancelled now I can tell you what your rights are when that happens the airline has to get you an alternative flight any Airline at all but um they also have to find you a hotel both of those are going to be easier said than done Simon thanks so much for joining us very much appreciated Simon CER there with the latest on the scale of the transport disruption that we're seeing we're going to have much more on this unfolding global news story after this short break here on Sky [Music] News and say just to see if we can have a chat with some passengers who clearly feeling the impact of this chaos here today all be organized chaos uh it's worth noting just before we go inside that when you last came to us about 20 minutes ago this was the security queue it was stretching for hundreds of meters down in that direction uh well clearly it's a very different story now uh they are processing people they're getting things back up and running but we step inside the terminal building it's starting to get a bit more busy it's starting to feel like people have questions about whether their flights will indeed be taking off right down in the far Direction uh is the Ryan a desk and I can tell you that earlier on today Ryan a was communicating uh that their electronic ticketing system was down and they were having to issue manual tickets so you can imagine the chaos uh that that was causing upstairs with the electronic ticketing system and the process in of that let's have a chat with some passengers here um hi there you're you're on Sky News at the moment what's the situation in terms of your flight you're standing here in the terminal building yeah we were supposed to go to Germany cologne and our flight was qu 1 but we just been told that it's been cancelled and what does that mean then for the kind of knock on impact of your wider Journey well apart from losing financially hotel bookings the time aspect it's just a real hustle talk to me you know if you don't mind me ask asking how much potentially could you be out a pocket as a result of this um maybe £22,000 uh it's my birthday today actually so we're going thank you we're going there for my birthday £2,000 and that in the course of living crisis you you wanted to get a special treat that must be a real impact yes it is so we are busy trying to see how we can go with other flights and if you scrap the idea of going away altogether now because of all this or what are you thinking well I don't want to think about that just now just go home and sleep go home and sleep well good luck and happy birthday enjoy the rest of your day uh let's see if we can have a chat with uh few other folks let's go over here and see uh what people are thinking good afternoon sir you're on Scot news do you have do you have a view at all about um the situation here at the airport we come around well I know obviously it's busy with everything that's happened this morning but we've just arrived quite recently so we're just waiting our flight coming up so hopefully we'll be on you'll be okay where are you do to be head to we're heading to Berlin Berlin and what has the airline and the airport been saying and well since I've got here I mean the screens have been updated pretty well we've not actually spoken to anyone but everything for us everything seems fine so we're just waiting lunchtime our top story individuals and companies around the world have faced major disruption from what is if not the biggest close to the biggest it outage of all time uh it comes from uh Windows devices that have a partnership with the cyber security firm crowd strike uh and we've heard recently from the CEO of crowd strike who uh did confirm it was not from a Cyber attack that they had identified the issue and rolled out a fix albeit the disruption is certainly still being felt uh wide and far let's bring in now Connor Gillis who's at Edinburgh airport for us today and uh Conor just before the break we were talking with Simon CER about the scale of the disruption that air Travelers have been experiencing what's it like there in Edinburgh well Wilfred this is the human face of this it glitch that's caused chaos around the world we're here at Edinburgh airport where officials are saying it's their most chaotic day uh since the pandemic the most severe impact felt by passengers uh we arrived a couple of hours ago at that stage the queue for security seemed to be moving uh at PACE people seem to be moving through an an orderly fashion uh but officials here have confirmed that in terms of the flight arrivals and flight departures they are operating now on a onein one out basis so if an aircraft is destined for Edinburgh it will land as planned however if the aircraft has not left its original destination then that will not happen because there is simply no space and this is at the impact hundreds of people standing not going anywhere not moving and I can tell you that frustration seems to be building for some passengers let's chat to an Marie she was due to head to tenie uh this lunchtime how are you feeling about this so upset the stud we arrived I knew there was going to be problems arrived here qu 10 our flights take4 to 1 the guy came upstair where you flying to 10 right are so like dou and other flights were getting called so I'll be smart I'll go through to security because the CU out by the TRS get security I'm actually got up over security for my husband bit still and then he see our flight been C our flight's gone shut the gate and I oh my God I'm coming back down a phone drying a and they dry you speak to them at the desk spoke to them at the desk and say can we put our case through the can't do anything the gates closed so we're AB so I fun to SP to and please I got name to speak to them still not so we big party tonight it's my special 6th birthday today and going nowhere and does communication seem to be the biggest issue communication was a massive isue yeah all right all the best thanks very much amarie just one final thing to note here uh there doesn't seem to be any boards to communicate issues to these passengers uh we have had Personnel from the airport and from uh the airlines shouting not very loud it has to be said uh to passengers to ask them to come forward as Ryan a continue to manually check people in uh with no uh electronic ticketing system at all Conor thanks so much for that update from Edinburgh airport uh well as we wrap up the hour we wanted to get to another major story uh of the day and one person has died and four people have been injured in Israel after a drone strike near the US Embassy Yemen's Iran backed houie Rebels have claimed responsibility for the attack and we're able to discuss this now with an Israeli government spokesperson David mener David thanks so much for joining us what can you tell us about this attack well firstly thank you for having me on will look this was a little bit too close for comfort because this was just literally behind where I live with my family at 3 uh at 3:12 this morning uh my wife and I were woken up Not only was the room shaking but a massive explosion the sorts of things that you see in uh Marvel movies is the only thing I can compare it to we were attacked last night uh from the hooes a terrorist organization a terrorist organization not only here in Israel but also uh in the UK uh they're after us unfortunately if only they were just trying to support the the Palestinians they're not they're after Jewish blood they claimed a life in Tel Aviv yesterday but this is not going to work for them because the prime minister's made extremely clear whoever sets out to harm us we will harm them and they will feel a pain and it it will be a deterrence David how rare is it how scary is it for an attack like this to be successful where it was in Tel Aviv look will uh Israel has an extremely impressive of array of defensive technology to take care of these sorts of things and we getting sometimes 90 sometimes 95% of success when it comes to uh these sorts of of attacks this one slipped through which made it all the more shocking but let's not forget this attack came just meters away from the branch office of the US Embassy uh here in telev not in the embassy itself which is in our capital in Jerusalem but their branch office here in Tel Aviv so it's unclear at the moment uh whether that was their target but either way it claimed the life of a tel avivi who was doing nothing more than sleeping in his bed this was not a milary Target this was a civilian Target they went after our people they killed one but our policy is extremely clear whoever sets out to harm us they will be harmed um can I just ask you mentioned the the Prime Minister there he was due to go to New York uh to Washington excuse me to meet with President Biden many reports that that that uh meeting is now off can you give us an update on that the latest information I have W is that that meeting is uh very much on the prime minister of Israel will become the uh the uh International leader that has uh spoken to both houses of Congress more than any other International leader um uh ever before in the in in history and it's a very important relationship that we're Shoring up here this us Israeli relationship uh it's a bipartisan relationship uh President Biden has uh stood side by side with this country uh they've had a bigger impact on the hoties themselves taking down their suicide drones in the Red Sea even before they come close and of course that bipartisan relationship means that Israel will do everything in its power to ensure that nothing harms that relationship uh that trip is going on as as as to my latest knowledge David very quickly forgive me for the short amount of time on this uh what's your view on the government here restoring funding to unra well I'll I'll be quite Frank with you uh wil unra we know is uh just been funneling money that that's the long and the short of it they've been funneling money money and supporting Hamas uh We've provided all this evidence uh internationally to the government of the UK as well it's a big mistake I've got to tell you because we've got evidence as long as your arm to show the complicity the Nexus between unra and Hamas I'm sorry I gave you so little time on that final question we thank you so much for joining us particularly about the incident int that does it for this hour of Sky News we'll have all the very latest on the global it outage up next ni so we can check in our bags all right good luck uh safe trip if it happens uh well that's the situation here at Edinburgh airport one of the worst effect I think it's fair to say in the UK uh stretching right down the terminal building here people are queuing they're asking for information and as the woman that we were just speaking to has pointed out many will have questions about the personal financial impact of all of this £2,000 for that couple out of pocket they holiday their break away gone uh questions about finances compensation all of that will come in the days weeks and months ahead but right now here at this airport is about getting things back on track communicating uh to passengers amid this chaos uh I think it's fair to say though it could get worse before it gets better in terms of delays and cancellations what I would say an I'm looking at some of the reaction uh that you're seeing across news websites around the world from it Specialists I mean we were about half an hour ago and I was I was reminding viewers about uh the so-called millennium bug Y2K bug uh as was called at the time and obviously uh it was a huge uh beanfest for the it Support Services industry at the time it Consultants uh made that like Bandits advising companies around the world about how to prevent themselves against this bug and of course uh it didn't come to pass and as I said there was no counterfactual we didn't really know whether uh there would have been a catastrophe because uh most companies invested very heavily to prevent that outcome but there seems to be a body of opinion now among it Specialists that uh this is the kind of thing that we would have seen potentially around Y2K uh I don't think uh it's an exaggeration to say that this is right now the biggest it outage of all time I think this is going to be a very very big moment in history I don't think it's over an OV exaggeration bear in mind what I was saying to you earlier crowd strike one of the key providers of endpoint protection as it's Loan in the uh industry it has a 24% market share it's very very closely linked to Microsoft the world's biggest IT services company and accordingly afternoon it's 1:00 you're watching Sky News are major breaking news this afternoon we're deeply sorry those are the words from crowd strike CEO George Curts after a massive it outage has caused chaos worldwide the Meltdown has hit infrastructure around the world with Aviation banking healthc care and the financial services among the sectors affected here at Sky News we've also been affected by the outage which is why things are looking a little bit different today in our coverage well cyber security giant crowd strike confirmed the issue came from a defect in a Content update for its Microsoft Windows users uh in short a flaw in a software update pushed out to customers who happen to be using Windows PCS crowd strike is one of the world's largest cyber security providers providing antivirus and Cyber attack prevention tools to businesses and individuals in the last app chief executive George CTS told NBC news that investigations were underway into what caused such a major glitch so what's been the impact well major disruption to the majority of GP practices in England the Health Service said patients should attend appointments unless told otherwise and should only contact their GP in Urgent cases at airports around the world Airlines have reported being unable to process passengers and resorted to manually checking in customers including at luten airport train Services were also disrupted with ticketing services at some stations impacted supermarkets across the UK are only accepting cash as a result of the disruption you can follow all of the latest updates to this outage in our live blog online news.sky.com or on the Sky News app and there's also a special program on the global it outage that'll be at 8:00 pm this evening here on Sky News well joining me here on set is our data forensics correspondent Tom chesher also with us our business presenter Ian King he's in the city uh of London before we get into the team to discuss all of this in the last hour as we mentioned the CEO of crowd strike George coat CTS spoke to our colleagues on the Today show on NBC News let's listen in I want to start with saying we're deeply sorry for the impact that we've caused to customers to Travelers to anyone affected by this including our uh companies so um we know what the issue is uh we're resolving and have resolved the issue now it's recover covering systems that are out there and essentially as you've talked about in the statement I put out is um the system uh was sent an update and that update had a a software bug in it and caused a uh an issue with the Microsoft operating system and uh we identified this very quickly and remediated the issue and as systems come back online as they're rebooted they're coming up and and they're working and now we are uh working with each and every customer to make sure that we can bring them back online but um that was the extent of an issue the issue in terms of uh a bug that was related to our update it wasn't a Cyber attack you know was related to this uh this content update and um as you might imagine we've been on uh you know with our customers all night and working with them many of the customers are rebooting the system and it's coming up and and uh it'll be operational because of uh you know we fixed it on on our end and some of the systems that aren't recovering we're working with them so uh it could be some time for some systems that just automatically won't recover but it is you know it is our mission is why we're here to make sure that every customer is fully recovered and we're not going to relent until we get every customer back to where they were and we continue to protect them and keep the bad guys out of their systems George ctz the CEO of uh the company involved crowd strike speaking to NBC moments ago as I mentioned Tom chesher is here with me Tom I mean maybe there's a tiny Saving Grace for this cyber security company that they weren't actually hacked but uh for all of their customers businesses including Sky News and and many other individuals around the world it's not much of a Saving Grace no it's not much of a difference at all that he was saying that we continue to protect our customers keep the bad guys out their systems perhaps they'd rather have the bad guys there are than the good guys in terms of the scale of this it is extraordinary all around the world all these different sectors uh he talked about it starting with a defect and speaking to Sky Engineers here they say it was 41 kilobytes that is a minuscule amount of good you think there's a million uh bytes in a gigabyte for in kilobytes in a gigabyte this is tiny tiny it's had this huge huge effect I think what's been quite interesting though is like where it's had those effects in terms of the resilience we're so dependent upon technology upon the internet and there has been these really sort of cascading effects but when it comes to the critical infrastructure so far at least it seems like that has been well protected and perhaps speaks to how people arrange it the Australian prime minister said none of their National Crystal infrastructure had been hit speaking uh when we've been hearing from cabinet um ministers today there's Cobra meeting um it was only at the official level not the minister levels but they weren't aware of any government being business being impacted by it and I think it's the same when you look at the issues on the rail networks it's not the tracks there's not safety there it's things like crew rosters and passenger information being affected same for airports it's not air traffic control it's the ticketing systems now those are hugely hugely inconvenient and it'll take a long while to fix it um that's what he was also are saying in that and then there are those systems which are slightly halfway through so GPS and pharmacies I think that's where we've seen the most serious impact so far hospitals appear to be doing okay so far we've heard from them saying they've had some outages but nothing major um GPS the majority of GPS being hit appointments patient information if you need to go and get a prescription what does that mean I think that's where we've seen the most harm from this um from this incident Tom thanks so much for setting that up for us uh let's explore now with our team all around the world the scale of the impact this it outage has had Connor Gillis is at Edinburgh airport for us and Connor Travelers must be devastated by the delays perhaps even cancellations that they're seeing yeah this is starting to enter a new phase here at Edinburgh airport here where we've had the chaos of the morning uh the communication from the airport and the airlines but let's have a look at this this is the scene inside uh the check-in Hall here at Edinburgh Airport this afternoon uh and I can tell you that it feels chaotic uh the screens are nowhere to be seen informing passengers about what is happening uh and the way that uh this particular Airline is calling passengers forward to manually check them in Via paper not electronically is by a number of officials coming forward and simply shouting down the queue not very loudly at times um but this is the kind of conversation that is happening across this Hall uh frustrations building anger is bubbling up as well and I think part of the issue here is the communications now clearly uh this is a global it issue everyone is grappling with the same issues uh but we have spoken to a number of people who have turned up here at the airport today they have checked in their bags earlier on this morning uh and due to the screens not been working due to the communication issues uh from the airlines within airports like this one here in Edinburgh they are discovering half an hour an hour later that actually their flight has gone it is taken off and their bags have been removed that is causing frustration here and clearly uh particularly for Ryan a customers uh where they're still on a manual check-in the electronic systems not working if we actually come down here let's try and show you a bit of what's happening so here is where at the flights that are going ahead so far uh this is where the passengers are being filtered into uh and if we just come down uh and have a look down here this shows you the manual op operation uh that is underway that is unfolding with this particular airline with uh ryer if we come over and just have a look here you can see the officials uh manually checking uh Bits of Paper uh official documents checking people's phones uh and their boarding passes that are not working uh when it comes to the electronic ticketing system here uh today uh and the question is how long will this continue it is a question that there is no answer to at the moment let's try and see if we can have a chat with some passengers over here sir do you have a view on the situation here today what's your situation Carnage absolute Carnage uh we joined the queue way over there at about maybe 12:00 and moved about 10 ft uh and there was no there but on the way through there's a a message from you well not you but the guy at the airport say oh yeah everyone's back to we're going to back on track blah blah blah it's getting worse there more and more and more and more people czy I think uh your flight has been shouted now I'm checked I need to get my M all right okay well H good luck and this is part of the issue uh the staff are having to shout across this large vast checkin area to try and communicate their message I've just had a conversation actually with uh one of the bosses from Edinburgh airport to get an update earlier on it was a one in one out policy when it came to Airlines touching onto the tarmac here and boarding those passengers I can now tell you that usually 30 flights an hour arriv in here to edinb at the moment around eight are arriving that's the latest update that we have so it's no longer one in one out eight flights arriving per hour but you can see the scale of the challenge here and clearly the cancellations the delays are mounting uh as the scale of this crisis the biggest ever potentially in the aviation and airline industry uh as that fully comes to pass but certainly a chaotic situation here in Edinburgh Conor thanks so much for that Conor G us at Edinburgh airport let's now go to Florian noof who's at Berlin airport for us floran have things eased at all there or not well as you can see long Q is still here at Berlin airport where people are desperate to uh fly to their holiday destinations and what you seeing our passengers who are uh trying to get flights by airlines that have been affected by the outage uh either because of the backlog when the airport itself was down or when by their own systems are being out of service the airport has resumed transport and flights and Landing since 10:00 a.m. after 3-hour outage so flights are taking off and some people are coming to the airport now uh who haven't even heard of anything being wrong and who are taking the flights as normal others have been here for hours they're desperate they have their flight's been cancelled and they don't know how to get home so a mix of desperation and relief here in Berlin very interesting uh kind of spread of emotions there thank you so much uh let's bring in Ian King now he's live in the city of London for us as he has been all morning on this Ian before we get into the specific sort of Market reaction ju just remind us what crowd strike is this company well well crowd strike has been one of the uh darling stocks on Wall Street this year it's been one of the very best performers in the S&P 500 valued at the close last night at 83 billion US uh you were mentioning George CTS there he was the co-founder of that he has more than a quarter of a Century's worth of experience in this field he actually qualified as an accountant but founded a business in 1999 called foundstone which was an antivirus uh protection business and he sold that in uh 2004 to McAfee another big player in this particular field for $86 million so he he's been a wealthy man for quite some time now he's he's a billionaire several times over right now and uh The Story Goes that he was actually on an air travel an air flight where he sat next to a fellow passenger and watched as this guy took 15 minutes to download his macae software onto his computer and thought we're not doing this uh well enough we can do something better and that was when he founded crowd strike in 2011 the business came to prominence after in 2015 the Democratic National uh convention or conference was hacked by a Russian State entity known as fancy bear it led to all sorts of speculation that the Russians had tried to interfere with the 2016 US presidential election and that was really what got him going the fact that they were able to identify and nullify this threat really put him on the map and it also speaks to the way that the industry in which they operate has evolved over the years this is known as endpoint protection now initially it was simply antivirus software but over the years it's evolved into a whole panoply of IT services including uh network connectivity uh threat Det protection device management and really the key thing that it does now is secure the connections between networks and the devices that plug into them from the remote locations and that's really the uh key service that they provide and it's made them the market leader in this field of end protection they have 24% market share compared with McAfee uh Mr Curt's former employer who are on 9% so they're a very very big business indeed and I say say a real Wall Street darling uh the shares have risen by some 50% this year and really you could say I mean you know all about these things will in terms of how stock market valuations work when I say to you last night that this business was valued at $83 billion if I tell you that its annual revenues in the year to the end of April this year was only $3.3 billion US you can see that there's a hell of a lot of Hope value invested in this business the shares are off some 10% in pre-market they were off considerably more than that at one point um I think this is going to be quite a sobering experience for uh Mr CT and his shareholders as I say he's had a lot of cheerleaders on Wall Street down the years well certainly and I mean 10% for a single day move is obviously huge but in light of what has happened it does feel like there could be a worse uh move for them and they're only down 10% as thinks that Ian King thanks so much for that we do have a bit of breaking news coming across which we're going to get to actually in just a moment um and in the mean in fact we can get to it just now it's of a different different uh story we've been of course talking of late about the journalist the Wall Street journalist Evan gershkovich and a Russian court has just jailed him for 16 years after convicting him of Espionage that's according to State media we heard of course uh in recent weeks how his trial was taking place uh behind closed doors we heard uh in the last couple of days that uh uh the Russian prosecutors were seeking some 18 or or 20 years and it looks like they've got most of that 16 years uh is the sentence for the US Wall Street Journal reporter Evan gershkovich who's been found guilty of Espionage uh and that's according to the Russian uh State media I'm just scanning more of this release to see if there's anything more we can uh bring you on this that we don't yet know but uh it looks like that's the headline and we'll bring you more on it uh in due course when we have it going to bring you back to our main story of the day of course the news that a major Global it outage has caused chaos frankly uh for businesses and individuals and uh Tom chesher is back here with me and Tom we're just talking to Ian King about exactly what crowd strike is it's obviously a cyber security company uh and uh the their customers who also uh use Microsoft Windows are the ones that have been affected the CEO did confirm though that it wasn't a Cyber attack that they had found uh what was wrong and issued an update yet many people are still feeling uh the repercussions talk us through why that is exactly I think there's a couple of things and the Cyber attack line is really really important um because and we can talk about why but there sort of a layer that sits on the surface so when the internet sorry not for the history lesson but here we go all the way into the midst of time when the internet's invented by the US Department of Defense back in the day it's supposed to be a decentralized network so you can communicate when there's a nuclear strike if one point fails it rerooted around and then you know you've got this system which is not foolproof but it's really really resilient as it's become more and more part of our Lives it's still the same sort of architecture it still you know runs around the place but sitting on top of all of that are these really really big companies so some of those are things like Microsoft for instance which running a lot of the operating systems but then also when it comes to Microsoft operating in the cloud they'll also use uh cybercity companies like crowd strike and because there are these big big companies if they have this one point of failure then that can cause issues for everyone now that's not to say this should happen regularly it's a really really big error H and talking about the share price and that sort of apologies being made you're starting to see that the effects it's having um but because everything has become more centralized when something does go wrong we've seen this with other cyber incidents it can have this really really big effect now that line about a Cyber attack you know it has been a really bad day for so many companies around the country for so many customers millions and millions of people have been affected by this it's a huge incident but it doesn't they're saying it wasn't a Cyber attack and I think that is sort of reflected in what we're seeing it's a lot of the user facing stuff rather than the really critical stuff if you think back to other attacks we've had in the past which have been cyber attacks uh for instance when you know one AC cry ran somewhere went through hospitals it took hospitals Offline that was a deliberate Cyber attack you think other infrastructure that's the sort of thing that adversaries were ever to come to that would be looking at we wouldn't be thinking this is something that's going to be resolved quickly it could be a lot worse than what we're seeing today it's kind of a dry run almost for what it might look like well perhaps though it wouldn't be as widespread though and that that's the sort of downside of this being something that was internally caused by error because every single one of their customers has been affected by it when you see those targeted hacks it's often trying to focus on an individual company or sector to hold them to Ransom which is not the case here then that that's a really good point maybe because it's less critical more people are affected so shallow rather than deep and that's the question when it comes to resilience actually you know we really want to protect those deep things whether it's the Railway networks whether it's traffic lights whether it's seage whether it's the power grid things like that get a lot of that de protection when it's actually something like this which is a sort of surface layer for so many people but the disruption is massive and it does have you know real world consequence especially when we're talking about GPS um and hospitals things like that um Tom thanks again for setting it all up for us and we've been talking about the way this has affected people and uh Travelers and air Travelers in particular uh have been severely uh affected we're able to bring in now Dean sedon from Gatwick Airport uh Dean thanks so much for Dean sneden excuse me from Gatwick Airport Dean how long have you been at the airport for uh we've been here for nearly seven hours at the checkin desk at Gatwick south terminal and and what what what kind of news did you get of what had happened what is happening when did it all kind of reach you so when the the problem emerged at first we we everybody thought it was just a glitch at the system so we were told it would be about an hour and here we are 7 hours 20 we were due to take off at 10 so uh we don't know at the moment the the biggest concern at the moment is that the crew might run out of you know legal hours that they can operate so we may end up with our flight being cancelled uh I'm very sorry to hear that Dean AB absolute nightmare for you do do you know at this stage is it is it something that's affected the whole airport is it specifically just your airline do do you have any further details yeah so from what it from what we've heard here just speaking to people the biggest issue at holding up at the moment is that the systems can't communicate with particularly the US government in terms of who can enter with visas and what have you and Esters and that's the major issue uh some of the systems have been fixed but obviously they can't let us on a plane because you know we might not be allowed into the country so I mean I I gather from that that you're due to fly to the US is it just people at Gatwick that are due to fly to the US that continue to be effective of other rout got up and running or are there massive lines and massive numbers of people in in a similar boat as you so so our our Airline here is queued round the building there's hundreds and hundreds of people I'd say like 600 people queuing um something like that but it seems to be every Airline that's trying to go International cheer's got the same problem and vings have the same problem they've canceled all their flights so it seems to be anybody who's going International where there is a a Visa regime shall we say whereas your easy Jets here uh don't seem to have the problem um you you seem remarkably sort of resilient I mean not necessar upbeat but you're being very considerate with us in terms of telling us all about you must be devastated what is the mood there for for passengers like you and others in a similar situation yeah I mean everybody's tired that's the big thing and you're kind of sat here going are we flying are we not and we can't make plans so for an example if I went and booked with another airline that can get through because they're doing something manual I could I would not get a refund as it stands right now yeah so I have to wait for the flight to be cancelled to actually book another flight well Dean we we wish you the best of luck with this uh this nightmare delay and uh it glitch and safe travels as and when you do get away uh and I hope the stress eases soon well as we saw from Dean there this Global it outage has caused disruption wide and far and we're going to have much more on this developing story on Sky News after the short break go uh inside just and see if we can have a chat with some uh passengers who clearly feeling the impact of this chaos here today all be organized chaos uh it's worth noting just before we go inside that when you last came to us about 20 minutes ago this was the security queue it was stretching for hundreds of meters down in that direction uh well clearly it's a very different story now uh are processing people they're getting things back up and running but we step inside the terminal building it's starting to get a bit more busy it's starting to feel like people have questions about whether their flights will indeed be taking off right down in the far Direction uh is the Ryan a desk and I can tell you that earlier on today Ryan a was communicating uh that their electronic ticketing system was down and they were having to issue manual tickets so you can imagine the chaos uh that that was cling upstairs with the electronic ticketing system and the processing of that let's have a chat with some passengers here um hi there you're you're on Sky News at the moment what's the situation in terms of your flight you're standing here in the terminal building yeah we were supposed to go to Germany cologne and our flight was kurast one but it's just been told that it's been cancelled and what does that mean then for the kind of knock on impact of your wider Journey well apart from losing financially hotel bookings the time aspect it's just a real hustle talk to me you know if you don't mind me asking how much potentially could you be out of pocket as a result of this um maybe 200,000 uh it's my birthday today actually so we're going thank you we're going there for my birthday £2,000 and that in the course of living crisis you you wanted to get a special treat that must be a real impact yes it is so we are busy trying to see how we can go with other flights and have you scra the idea of going away alog together now because of all this or what are you thinking well I don't want to think about that just now just go home and S go home and sleep well good luck and happy birthday enjoy the rest of your day uh let's see if we can have a chat with uh few other folks let's go over here and see uh good afternoon and welcome back to Sky News REM reminder of the top story this hour a it outage perhaps the biggest of all time has caused widespread disruption around the world including here at Sky News which is why uh you are seeing a slightly different reduced capacity to are broadcasting uh today a reminded that this issue stemmed from the cyber security company crowd strike in particular uh for those customers where crowd strike and Microsoft Windows are used on your PCS the crowd strike CEO George Kurt said though did confirm it was not a cyber security attack uh but also that they'd identified isolated and fixed the issue albeit clearly that fix has not been fully deployed to all customers Tom ches is here with me uh Tom we've been talking about the way in which uh this issue has been identified but clearly the disruption is is still being felt when might that change how is it possible that they've identified the issue and yet so many people are still being disrupted yeah it's a great question I mean because it was a very small defect as they oopsie was more or less what the CEO was saying a tiny tiny bit of code that has gone in and it's been pushed out to every machine that's running this software crowd strike software uh combination with Windows and when you sort of start out that machine actually you can't restart it and that's what everyone was waking up to what we were waking up to so why we don't have an aut or was there earlier but it's disappeared now we're still working through this basically as are so many people and what crowd strike is saying they' put this fix up on their website but unlike the thing they put out to start with which just automatically went out this is something people have to go and get themselves rather than it automatically updating because these machines are in trouble so for instance at Sky we've got thousands of computers you think there things like where we keep all the graphics lots of archive video that's how we usually play things out it's how people watching at home see what's going out this is all a bit hodg podged at the moment getting this stuff out um that means for every one of those machines you have to go into you have to remove that tiny bit of code that crowd strike sent out get rid of that restart it see how it goes because that might introduce other issues as well so even though they say this fix is there it is going to take a long time if you think how many different companies how many different countries millions of customers involved you're going through you're having to go and update every one of those computers and that's just to fix the issue as it is you still going to have those backlogs which have been caused by not being able to say take payments by not being able to check people in we've seen people being you know up in Edinburgh being checked in by paper looking on their phone it's getting very sort of old school with how people approach it and so it's going to take a long time to unpick this mistake uh as always Tom thanks so much for setting that up we've been talking about the impact of course Travelers particularly air Travelers have been feeling this the most so we're able to bring in now Nicole Johnson who's in Beijing for us uh Nicole I guess you you started to learn about this before the rest of us and uh have touched on before the chaos that's affected Travelers across Asia and Hong Kong airport airports further a field as well that's right we first heard about this in the southern hemisphere Australia and New Zealand woke up to the news the major broadcasters there were put were off air channel 10 was down Sky News Australia large parts of the nation broadcast of the ABC also went down and the major airports there Sydney and Melbourne massive delays Virgin Australia had a lot of problems flights were getting in and out but long delays at those airports there and it extended Beyond there people in Australia trying to go to grocery stores supermarkets found that they couldn't pay problems also at universities some parts of Victorian police some of the major companies Commonwealth Bank the big biggest bank in Australia Opus the telecommunications company so Australia has been particularly hard hit the impact has also stretched across uh Asia in Singapore Changi Airline one of the major airlines in this airports in this region big delays there with problems with Air Asia and vet jet Malaysia had rail problems and also delays at quala Lumpa International Airport Hong Kong reports of chaos and delays they also had to revert to manual ticketing there just to be able to get people uh in the air and away so these problems have stretched across the region in Thailand difficulties with online payments problems with at some of the hospitals and people have been told to get to the airports in Thailand four to five hours ahead of time uh so really a difficult situation across the region less of an impact here in China though but it is being felt and we are getting reports of problems with reservations for hotels in both Shanghai and here in Beijing Nicole Johnson thanks so much for that uh full day uh for Nicole Johnson dealing with this outage as it gets dark there in Asia we're going to continue our coverage of this uh Global it outage in just a moment but we brought you that breaking news just moments ago that Evan gershkovich The Wall Street Journal reporter had been handed down a 16year sentence in Russia let's bring in our Iva Bennett who's able to join us now with more on this and the context around it IA yeah well we were inside the courtroom for the verdict and it was quite a moment I think the verdict itself the guilty verdict was expected given the uh conviction rates of the Russian legal system here 99% conviction rate so the verdict itself was expected um but that doesn't make this any less significant this is a major moment don't make make no mistake about it an American journalist convicted of Espionage here in Russia and sentenced to 16 years in prison and it's a Mark I think of just how low relations have sunk between Russia and the US the last American journalist to be accused of spying here in uh Russia was Nicholas danoff back in 1986 at the height of the Cold War he was released without charged in a prisoner exchange after 13 days Evan gershkovich has just been convicted and sentenced they say to 16 years behind bars and don't forget he's already spent 16 months in prison uh following his arrest uh back in March it was here in y cinberg that he was arrested on a reporting trip for the Wall Street Journal who he was accredited as a journalist with to work here uh in Russia um but Russia says uh he was spying for the CIA Gathering Secrets they claim on a tank factory nearby and Moscow has previously claimed that he was caught red-handed did they've never produced any evidence publicly at least and then if they produced it during the trial we didn't get to see it of course because the trial itself was behind closed doors no media allowed in not even family members gershkovich his employer The Wall Street Journal and his government the US government have all denied the charges with the Wall Street Journal calling this hasham trial what we do know about it is that he moved very quickly indeed this was all concluded after just three hearings the closing arguments began uh this morning and finished around lunchtime when the judge then retired to consider their verdict before delivering it a couple of hours later um that speed of the trial has fueled speculation that a prisoner exchange might be a foot because Russia when in the past has liked to conclude it legal proceedings before making any kind of prisoner swap prisoner exchange but when asked on that today Dimitri pesov Vladimir Putin's spokesman uh said the following I'm leading that question without an answer so make of that what you will nothing confirmed on that front yet the focus for now clearly is the guilty verdict of Edan gersich on Espionage charges and is sentenced to 16 years in a Russian jail I as you said I think it was widely expected that he would be convicted as you said the the scale of the punishment seems pretty big 16 years you were there in the the courtroom as as that was confirmed No Doubt alongside other Western journalists I I just wonder what the mood was amongst those fellow Western journalists including yourself as you see a Wall Street Journal reporter handed a 16-year prison sentence well I think it underlines um the level of uh freedom of expression here in Russia um the according to America according to uh the American government according to the Wall Street Journal Evan gersich was just doing his job as a journalist he uh and should be able to freely operate as a journalist journalist they say journalism is not a crime I'm an accredited journalist here uh in Russia alongside very few actually other foreign journalists and I was one of only two foreign journalists covering this trial um and I think it really highlights the dangers posed to journalists um but we are here to cover what is a a huge uh story I think um between the the underlying the tensions between Russia uh and the West at the moment particularly Moscow in Washington and I'm sure it's not the last we'll hear about this well Iva as always we thank you for your outstanding coverage there Iva benit for us there in Russia on the news that uh Evan gersich The Wall Street Journal reporter has been handed down a 16-year jail sentence much more to come here from Sky News this afternoon including on our top story the global it outage that scores widespread disruption we'll be right [Music] back uh inside just to see if we can have a chat with some uh passengers who clearly feeling the impact of this chaos here today allbe organized chaos uh it's worth noting just before we go inside that when you last came to us about 20 minutes ago this was the security queue was stretching for hundreds of meters down in that direction uh well clearly it's a very different story now uh they are processing people they're getting things back up and running but we step inside the terminal building it's starting to get a bit more busy it's starting to feel like people have questions about whether their flights will indeed be taking off right down in the far Direction uh is the Ryan a desk and I can tell you that earlier on today Ryan a was communicating uh that their electronic ticketing system was down and they were having to issue manual tickets so you can imagine the chaos that that was causing upstairs with the electronic ticketing system and the processing of that let's have a chat with some passengers here um hi there you're you're on Sky News at the moment what's the situation in terms of your flight you're standing here in the terminal building yeah we were supposed to go to Germany cologne and our flight was qu 1 but we've just been told that it's been cancelled and what does that mean then for the kind of knock on impact of your wider Journey well apart from losing financially hotel bookings the time aspect it's just a real hustle talk to me you know if you don't mind me asking how much potentially could you be out a pocket as a result of this um maybe 2,000 uh it's my birthday today actually so we're going thank you we're going there for my birthday 2,000 and that in the course of living crisis you you wanted to get a special treat that must be a real impact yes it is so we are busy trying to see how we can go with other flights and have you scrap the idea of going away alt together now because of all this or what do you think think well I don't want to think about that just now just go home and S go home and sleep well good luck and happy birthday enjoy the rest of your day uh let's see if we can have a chat with uh few other folks let's go over here and see uh what people are thinking good afternoon uh sir you're on Scott news do you have do you have a view at all about um the situation here at the airport we come around Well I obviously it's busy with everything that's happened this morning but we' just arrived quite recently so we're just waiting our flight coming up so hopefully we'll be on we'll be okay where you do to be head to we're heading to Berlin Berlin and what has the airline in the airport been saying to you and well since I've got here I mean the screens have been updating pretty well we've not actually spoken to anyone but everything for us everything seems fine so we're just waiting on our flight opening so we can check in our bags all right good luck uh safe trip if it happens uh well that's the situation here at Edinburgh airport one of the worst effect I think it's fair to say in the UK uh stretching right down the terminal building here people are queuing they're asking for information H and as the woman that we were just speaking to has pointed out many will have questions about the personal financial impact of all of this welcome back to Sky News good afternoon to you if you're just joining us a reminder of the top story that uh businesses and individuals around the world have faced major disruption uh from one of the biggest Global it outages of all time to discuss this with me now is Joseph ji who's a Global Security research fellow at rusi thanks so much for for joining us Joe I mean the first thing I guess we've learned over the course of of the morning from crowd strike the company at the heart of this great it outage is that it wasn't in fact an attack by a bad actor no so the reason why we've seen the global it out isses today is crowd strike as you say a large cyber security company has pushed out a product update which unfortunately has been faulty and has led uh to having conflicting um uh configurations with Windows uh operating systems which has led to the blue screen of death as we've seen across many different organ gations many different sectors news Airlines telecoms Etc um when you say they pushed out an update I mean I guess lots of tech companies send us updates how often do cyber security companies send updates and is it a sort of massive Rarity for them to make an error like this in particular if their job is typically trying to prevent outages whether by uh updates or or prevent them from Bad actors I think there's a certain degree of irony that we can all accept and appreciate that a cyber security company has perhaps as you say been uh involved in one of the largest IT disturbances globally it's very normal for any technology company to send out updates constantly we we try to improve software improve systems Drive efficiency part of the benefit of the digital systems that we all rely upon there have been times in the past where malicious update um malicious updates have been uh sent out um which were not in the interest of the company for example this is not one of those inst but there are certainly considerations and concerns we have about those generally for me the whole issue underlines the key dependency we have on certain companies within our civilization within Society uh on on these kind of critical systems which underpin so many of the different functions that we rely upon um clearly as we've been discussing throughout the day this has only affected those organizations that use crowd strike and and with it on a Microsoft Windows operating system and indeed only a certain number of the Microsoft Windows operating systems there are some that haven't been affected will all of those people have known that they also use crowd strike or does it operate in the background from Microsoft I guess what I'm saying is often individual PC users know when it says oh your antivirus software needs to be updated I don't think any of us had to click that update button to be affected so there are roughly around 24,000 organizations globally that use cloud crowd strike there are far more organizations obviously that use mic Microsoft within those organizations we can assume the majority of them are relatively large or care about Security in those context we would like to Hope or expect that people have an awareness or an understanding of their digital ecosystems so what kind of products they're running on their systems what they rely upon unfortunately it's the case that the level of cyber security maturity or the level of it awareness that that is mainstreamed across most companies is very low and I would expect it's quite unlikely that most companies have a very strong understanding of all the different systems they run across their uh companies it's also the case that it's incredibly complex um and large technology and we place a lot of trust in large technology companies to run these things for us I mean not that share prices are the be all and end all of uh of what this all means but if we were talking as we were earlier that the crowd strike share price initially in the pre-market what time is it there hasn't fully opened yet us trade um but initially it fell 20% after the crow strike CEO came out and issued a statement and confirmed it wasn't in fact a Cyber attack and they'd identified the problem uh it recovered some of those losses down 10% now does that feel to you for a cyber security company like it is the be all and end all it's just going to be a roughly 10% hit to their their reputation their share price or is this much bigger than that it's very difficult to tell um I think that many people within the cyber security World many people within the IT world are constantly amazed the lack of account ability that large technology companies face when they make errors I think a lot of the time people assume that it's a magical box of Technology where no one really understands what happens and then if a problem occurs it's forgotten to The Mist Of Time what we're seeing here is an incredibly high profile incident which could potentially have persistent long-term impacts particularly as you say because it's a cyber security company we would assume that their focus is on the resilience of systems and on ensuring systems can continue to be Opera regardless of kind of broader situational concerns why why do you think there is often not major accountability for these sorts of things is it because too many of us don't fully understand you've been you've been very uh very patient with my ignorant questions here so in that sense I mean is it because a lot of of us don't have enough deep understanding of what does go on when we have these issues that people not get away with it but they perhaps don't see the repercussions as as Fierce as in other Industries I think there's a lack of understanding with regards to what's gone wrong sometimes and so people don't understand let's say whether or not it was a genuine understandable mistake or whether or not it was a severe issue that um should have been prevented um additionally I think if we look at the regulatory Frameworks that are currently in place and the legal considerations we have around where liability Falls in these contexts there is not really been that mature discussion as of yet or the discussions are ongoing I would say around how we want to shape this industry if we compare and contrast for example with Aviation um with uh cars you know construction Finance these are sectors where there are kind of clear health and safety clear regulations um and uh industry-led often um codes of practice and and ways of operating we are beginning to see that emerge with technology companies we are beginning to see greater accountability greater responsibility but it's also the case that particularly over the past few years we've seen successive large scale incidents or problems um most of those have not been the mistaken fault of the company which it has been in this instance most have been malicious and therefore can be brushed under the rug to some extent but in this case it's a clear illustration of how we need to be a little bit better probably at holding technology companies to account and then just finally Joe I mean throughout the day we've been saying this is quite possibly one of the biggest Global it outages of all time is it is it the biggest how do we measur that um it's very difficult to tell um I think this gets to the classic problem of how do you assign and estimate cost um if we think about previous uh large scale cyber attacks um CA solar winds W cry particularly W cry which affected the UK NHS you know very considerably there have been attempts subsequently to make Financial estimates as to the scale of the cost this has partly been linked to the insurance industry for example trying to determine um the level of compensation and also uh in wider considerations about whether there's fault and there should be repayment it one of the things we always forget when we do this firstly it's very difficult to try to understand the cost of Technology not working how do you estimate the the Lost value of I couldn't access my computer this morning um therefore I couldn't send an email so couldn't make a big deal for example is that substantial but then also what we don't could think about is the social costs so if we think about what's happened in the NHS today where patients have been unable to have a appointments booked for them how do you consider the individual cost of that and we against other attacks if someone is unable to access health care surely that is a considerable issue I think what we need at the end of this is a full accounting and understanding of the repercussions of this incident and as you say to try to contextualize it within other um incidents or or issues that have happened in the past and then to consolidate that information and bring it to technology companies and say you need to do better Joseph johi research fellow at thanks so much absolutely fascinating well we've been talking obviously there and throughout the day about the way this has affected people around the world let's bring in our Neville Lazarus who's in New Delhi for us and and Neville what has been the impact there in India wford it has been quite a big impact out there and the most visible has been uh the aviation sector uh especially Travelers we've seen really long cues of passengers in front of uh buildings of uh of airports across the country particularly in uh the major cities of Delhi Bombay uh Bangalore uh in Bangalore Terminal 1 there have been disruptions of almost 90% of the flights the flights have been uh halted or cancelled and this has had a cascading effect on various sectors uh in in the industry uh even in smaller airports and towns uh where this had this would have been very disruptive uh we've seen effects on the h hospitals one administrator who told me uh didn't want to be named saying that it has had uh an effect on not only critical care and the machines uh in the ICU units which use that platform but also the anxieties of family members and therefore it has had a big effect on uh on the country so far never lasus as always thanks so much for that update of the Fallout of this cybra uh issue uh from New Delhi we're going to have much more on that after the short break we're about to take we're also going to have an update from the police following the riots and fire overnight in Le we'll be right back GP practices and hospitals here been affected well I can speak for GP practices and say they certainly have been so here at my GP surgery um the it systems are down which means we don't know um who had appointments and we also can't access people's records and it also means that patients not able to contact us um in some ways because the phone systems are integrated with our computer systems um so we are relying on patients um coming into the surgery and knowing who they're going to be seeing um and going F back to old-fashioned um handwriting paper notes and H how's that working um it's working okay um patients are being incredibly understanding um but it's taking time um and I think because people are aware that there's a national problem and people are just that bit more understanding obviously we can offer acute care and medical care that we need to the other issue is that prescriptions now um tend to be mostly electronic and most doctors like myself very rarely write a prescription um so that is also taking some time because the pharmacy it systems are also down we we all have to remember how to do handwriting it's uh not not not easy for me speaking from my own experience Dr canon in the last year or so of course with various pressures on the nhfs we've often talked about the way that today it's much rarer that GPS have a one-on-one relationship uh with individual patients and patients kind of have to see whichever GP they get assigned to because it's so hard to get an appointment in the first place does that make this sort of scenario a lot harder if you can't access uh data records you can't access medical history and you don't have that personal memory of what What patients history includes yeah absolutely it's a very pertinent question and also what we're discovering and particularly this morning is that sometimes patients themselves are not aware of why they've come to the doctor or what they were here for perhaps they were here for a review that was asked for by the doctor or they've been called in to discuss some results so um there's certainly some sort of questions being raised about that but you're absolutely right we're able to offer acute care but not so much with the um care that involves somebody's past medical history um and background with the day the global it outage in just a moment but first an update on the situation in leads overnight and the unrest that we witnessed there this uh update is coming uh from the assistant chief counc Pat twigs and he says that there's been understandably a great deal of speculation commentary and concern following the disorder in hair Hill's leads uh overnight uh the statement is pretty extensive it gives context that they responded to a call from children's social Care at around 5:00 p.m. uh yesterday in response to some social workers saying that they were being met with hostility uh and uh he said at that point they did see the responding officers uh face escalating disorder and some damage was caused to Vehicles several fires were set um just scanning through the rest of this rather extended uh statement it says a decision was taken to withdraw these officers temporarily as it was evident that the police was their sole Target it allowed for further Community mediation to take place in order to calm uh the situation the police then returned to the area with fire colleagues to extinguish the remaining fires which were self-contained uh and didn't pose a WI risk throughout the night several arrests were made in relation to the disorder and further arrests will be made in the next few days they say they've launched a major investigation and quote we will leave no stone unturned in our hunt for all those who are involved and will work closely with our criminal justice Partners to bring them uh to Justice the statement does go on uh and towards the end uh concludes uh that this was caused by a criminal minority intent on disrupting uh the community uh and uh ultimately uh the final senten say I'd like to thank the hair Hills Community once again for their efforts um and support that's a statement from the assistant chief Constable Pat Twigs uh from uh Leeds hair Hills area following the disruption last night our top story of the day though uh continues to be the global it outage uh which has affected uh many many people across the globe including Sky News which is why you have seen reduced coverage adjusted coverage for us this evening although I can see things are coming back online we now have a strap at the bottom of the screen for the first time today breaking news Global it outage hits companies around the world I didn't need to say it this time Tom chesh is here with me um and Tom you've been giving us the context all all throughout the day and just just remind our viewers what exactly has happened this was not a Cyber attack it was a an error by ironically a cyber security company yeah a defect is the word they use and I think that's a bit of an understatement there in a single content update I mean it is worth pointing out that actually when when this was unfolding it wasn't clear what had happened and people were just waking up with you know the so-called blue screen of death it did look like what a Cyber attack might look like and this was so widespread of course that's a natural thing to start asking about it became quite clear uh quite clearly there was this was because of crowd strike the cyber security company which had sent out this update which affected Windows machines in particular um and as a result of that they weren't able to start so for Sky News for instance when it come computers simply would not switch on the machines that sort of put out Graphics that mean we can play clips that have been pre-recorded none of that was working and so uh along with you know other many other companies had issues with that and it relies on workaround so having to use non- Windows machines getting around that while Engineers s of scrambling to understand what had gone on now the issue is we we're hearing from the crowd strike CEO that you know they've they said they identified it quickly he did say sorry he didn't sound very contrite actually the initial statement there was no hint of apology on Twitter when he put that out on x rather um they might have identified it quickly and they're saying systems are coming back online but because of the nature of this they're going to have to do it one by one is going to be a really slow process so all those delays we're seeing all around in airports uh in train stations as well that problem is probably only going to get worse because people are having to do things by hand and get that so that that backlog is probably still building rather than coming down because they're still working to get those systems back online we have a dedicated Tech Team who are able to do this and it's still been slow it's still been laborious and and we're still a long way off off getting it all up and running which does speak to the point that that you're alluding to that for many this disruption might go on for a long period of time and as we touched on earlier it is widespread the number of people that this has affected yeah hugely widespread so many different sectors involved as well and I mean this just shows you the dominance that Microsoft for instance with Windows and crowd strike as a as a cybercity company these are big companies and a lot goes through them so if they get it wrong like they have in this timee uh for crowd strikes instance um it has these big effects so you think of the sectors involved with train of airport GPS being hit Pharmacy being hit Payment Systems not working it is an extraordinary sort of cascading effect all around the world different countries not as affected depending on whether they use crowd strike and other products but it speaks to that point about resilience and I suppose one of the um you know Silver Linings to this is as we've looked at that critical National infrastructure so when we're talking about TRS we're not talking about trains on the tracks it's things to do with getting the right um roster of people when we're talking about airports we're not talking about Air Traffic Control we're talking about checking people in now hugely inconvenient especially for anyone going on holiday at the moment but in terms of safety it seems these things are safe so this it's huge very broad effect in terms of the depth of the effect in terms of potential harm harm to life luckily in this instance it seems like this this is massively inconvenient rather than anything worse than that just Crossing on the wires is a statement from the US Department of Transportation they're saying they're continuing to monitor the technal issues uh impacting Airlines of course we've been discussing with a lot of our colleagues both in airports in Asia and in Europe the ways delayed passengers here with a lot of flight cancellations we've seen the share prices of airlines in Europe decline orbe it only Tom by about a percent to to 2% and if you look in the early trade in the US for the American uh Airlines uh they're not even down they're sort of flat at this stage and we have seen reports of some flight issues for them but again it shows the way that kind of if you look at the market as as a guide at least for for the consequences of all of this that it's not that deep you're not seeing it that pronounced even if as we've been saying that it's such a a widespread issue I think that is probably because as you say this is they have identified the issue so even that reassurance saying we know how to fix this is going to be painful it's going to take some time but it's not when people don't know what's going on that's when people panic we've seen that with previous cyber attacks when you know hospitals have been held to Ransom things like this we know what the issue is and it is a pain it's a massive inconvenience uh especially when it comes to things like GP surgeries but they know how to fix I think that's why markets maybe pretty sanguin about it well uh we've been looking at pictures from airports we do have some live pictures of Rome airport where we can also see just the scale of the cues and the disruption that have been uh affecting passengers around the world a reminder that the CEO of crowd strike said it is an issue that's been identified isolated and a fix has been deployed though the fix clearly has not reached uh all those that have been affected yes and a reminder also that the crowdstrike CEO said uh that this was not a a security incident or a Cyber attack it's an issue though that has affected people far and wide has affected Sky News directly which is why the coverage has been reduced but is slowly building back as you can see by the graphics that are now available to us we're going to take a very quick break at the end of this hour the top of the hour we'll have all the very latest on This Global it outage and the rest of the day's news don't go [Music] anywhere I think in this [Music] [Music] J [Music] very [Music] a very good afternoon to you welcome to Sky News our top story a huge it outage has wed Havoc around the world disrupting airports trains the NHS shops Banks and broadcasters including us here at Sky News why will cyber security firm crowd strike uh had an issue that they say believed uh to be behind the outage but it was not a security incident or Cyber attack they also say that a fix has been found and is being deployed the company says the problem occurred when it deployed a faulty update to computers running Microsoft Windows Travelers around the world are experiencing severe delays and cancellations as Airlines grapple with today's IT issues uh herro Airport rep says flights are operational uh but the airport is experiencing delays London Gatwick has warned that passengers may experience delays but people should still arrive at their scheduled check-in time staff at Len Airport have resorted to manually checking in customers Manchester Airport says ground handling services for some Airlines have been affected and major disruption has also been reported in Barcelona Madrid Rome stutgart and Naples we're told told that the outage is causing disruption in the majority of GP practices in England patients are being advised that they should attend uh appointments unless told otherwise and should only contact their GP in Urgent cases meanwhile the national Pharmacy Association says accessing uh prescriptions from GPS has been impacted and Medicine deliveries are disrupted today well just a short time ago the CEO of cloud strike George CTS spoke to NBC's Today Show here is do you have to say I want to start with saying we we're deeply sorry for the impact that we've caused to customers to Travelers to anyone affected by this including our uh companies so um we know what the issue is uh we're resolving and have resolved the issue now it's recovering uh systems that are out there and essentially as you've talked about in the statement I put out is um the system uh was sent an update and that update had a a software bug in it and caused a uh an issue with the Microsoft operating system and uh we identified this very quickly and remediated the issue and as systems come back online as they're rebooted they're coming up and and they're working and now we are uh working with each and every customer to make sure that we can bring them back online but um that was the extent of an issue the issue in terms of uh a bug that was related to our update it wasn't a Cyber attack you know was related to this uh this content update and um as you might imagine we've been on uh you know with our customers all night and working with them many of the customers are rebooting the system and it's coming up and and uh it'll be operational because of uh you know we fixed it on on our end and some of the systems that aren't recovering we're working with them so uh it could be some time for some systems that just automatically won't recover but it is you know it is our mission is why we're here to make sure that every customer is fully recovered and we're not going to relent until we get every customer back to where they were and we continue to protect them and keep the bad guys out of their systems George CS there the CEO of crow stri the company at the center of This Global it outage well with me now our data forensics correspondent Tom chesher Tom what was your key takeaways from his messaging there I think I mean it was an improvement on what we had to start with when he started on X with his statement there was no sorry uh despite all the disruption that people were feeling and had been feeling for some hours before um but when it came to that a lot of that felt like well this this is stuff that just happens he says it's complicated we've resolved it we've got the fix up and I don't think that's going to really assuage people either way in terms of the fix being up fine they might have published this people can go um and you know it teams can go and get this but it's still going to take them a very very long time to do that because they're going to have to do machine by machine because basically they bricked everyone's computers and you know any organization has thousands of computers that's going to take a very long time to do it so just to say we identified this quickly and there's a fix available I don't think really cuts it um the good thing about this though is that what he said about it not being a Cyber attack um not being you know a deliberate attempt to try and take these systems online it's not great fine they're a cyber security company you don't want this to happen when they're not trying to do harm but at least this wasn't someone trying to cause as much damage as they could because we've seen those been very destructive in the past this has been extremely disruptive but it probably hasn't had as much potential harm as a really big Cyber attack could um in terms of the um the sort of way to now get this fixed I guess we're getting an indication just here at Sky News we have a massive uh Team of experts trying to trying to fix it when the the the the the fix has been deployed and yet we're still not completely up and running it kind of gives an indication of how long this might take to sort out yeah and and that speaks to the whole process I mean screens like this is what we came into today and this started because of this update was just 41 kilobytes big I mean a song is about 3,000 kilobytes right so this is this is really really tiny uh and it caused all this issues everything Windows wasn't working so you have to find the workarounds to do that so any non- Windows machines you can get online and do things with that instead and at the same time you have to go and remove that tiny bit of code take it out the machines that are affected so that's why it takes a long time and then of course you get the sort of backlog effect right so if you're at an airport as lots of people are on this Friday and they're getting held up because check-ins not working for instance that is a backlog that just keeps building even if you do manage to get the systems online so this is probably something whose effects continue to fell over the next days into the weekend Tom great stuff thanks so much for setting that up for us let's get a look at how it's been affecting people in the US uh we're able to bring in now our us correspondent David blevens who's in Washington um David what's the impact been there well the scale of the impact is still developing of course here on the East Coast people wakened to news of the global outage but what we can tell you is that at least 500 flights so far have been cancelled and there Delta and United Airlines all reporting problems the Federal Aviation Administration says a number of different airlines sought assistance with ground stops now Airlines already Airborne did not instruct their pilots to land but they did inform them that they were experiencing communication problems and we're hearing of long CES particularly at airports in New York in the Washington metropolitan area and in the New York metropolitan area the transport Authority say they're having problems with their websites and with their internal systems but that trains and buses are operating normally however trams are not operating normally in New York and we also know that two large shipping terminals in New York have delayed their opening this morning we're also just hearing that there are some problems with um 911 call centers emergency call centers that will be a major cause for concern and some hospitals particularly in Boston and Ohio have begun to report problems and have canel non-emergency procedures while they address those issues the Department of Justice also reporting some problems at courts as business gets underway this morning so it's very much a developing story and I think the full scale of it will not become clear until people reach their desks or reach their respective workplaces and are able to establish whether they've been affected or not David Bev great stuff thanks so much for that report from Washington let's get the picture now from India where a number of Airlines have been affected by the outage our correspondent Neville Lazarus is there for us in Delhi Neville what's the latest well we are hearing that there is a slow process of normality coming to the Delhi airport but this is just very very slow it's it's the disruptions have been across the country especially in major cities of Bangalore Mumbai Hyderabad chenai in Bangalore the It Center of India India almost 90% of the flights at Terminal 1 were disrupted this would have been hundreds of flights in Hyderabad 160 flights affected this would have had a cascading effect on the various uh Aviation uh airports across the country the sector would have had a lot of problems people uh would have been queuing up for long hours at the airport at the checkin Des uh we've heard from Airlines asking passengers to come in much earlier than usual and to have patients uh as they would have to manually check everything and and there would have been a lot of disruptions on their systems we've uh we've heard from hospitals that have uh been affected as well one administrator telling me uh that his hospital was affected uh in the critical care Department the ICU machines which were connected with the Microsoft uh platform uh lab test all of these being disrupted by uh by this outage broadcasters in India have uh have had an effect of of live broadcasting uh many resorting to pre-recorded messages the Indian uh it Minister uh earlier had said that he's been in touch with the Microsoft uh office uh people and uh and the updates have been released uh to resolve the issue though he said that the government's network uh on which it runs the uh National information uh company which uh runs all the government platforms of uh of of programs and policy has been unaffected but this there hasn't been much of uh reporting on the the disruptions or any major disruptions on the banking insurance or the stock exchange but uh to Common People this disruption has been uh just great and far wide across the country and and it will have a cascading effect further on in the day and through the night Neville thanks so much as always Neville Lazarus with that update of the impact of this it outage from Delhi in India let's go next to Edinburgh airport and join Sky Conor Gillis for an update there yeah the temperature and the tensions have been raised in the past hour or so here in Edinburgh as a wave of cancellations have been announced over the Tano that have been very quiet it has to be said uh for a considerable number of ours uh tensions around the lack of communication from some of the airlines H involved in this Global it uh glitch uh cues of people here still don't know whether their flights are going or not and uh there have been some issues uh in terms of the airlines getting that message across uh this particular Airline here is Ryan a and I can tell you uh that they have been having issues with the electronic system for checking people in getting them uh through security and that has resulted in hundreds of people having to leave this Airport uh with no route to their final destination I can also tell you as well that roughly 10 flights an hour are being able to land here able to arrive in Edinburgh compare that uh in context to the usual 30 uh that shows you the scale of the challenge that officials here are facing let's have a chat with some passengers who have had their flight cancelled uh today this group over here were due to go to Italy hi there thanks for your time and Sky you just talked to us about the impact this is having on you and your family yeah so we've been there uh I inan here probably uh since 12:00 or later so it's been already 2 hours or more we are all pretty concerned about the situation and of course we are tired cuz we don't even know what to do we try to call the for booking another flight and everything uh but they told us just to go away and just try try to find a hotel or something so I'm assuming then um you were trying to go home and you're now stranded yeah exactly yeah we are from Italy we are all Italians here with my family and we are just pretty tired of the situation cuz it's been as I already said two two hours now and clearly this is a global issue there's not much in terms of the airports and the airlines are trying to Grapple with this uh what for you has been the biggest looks like we've lost the audio at least there from conag Gillis there in Edinburgh um we certainly got a gist of the scale of the disruption there in Edinburgh airport Why Don't We Now go to uh airports in Europe um in Germany next well there's been disruption in Germany in the Netherlands in Spain and in Italy uh but let's bring in floran noof who's in Berlin airport floran earlier you're reporting a mixture of sentiments there as some people were able to continue their Journeys almost unaffected whilst the was it for many others that's right um School holiday started yesterday here in Berlin and people are rushing to the airport from early this morning only to find that their flights had been cancelled as the airport was struggling with it outages these were able to be resolved by 10:00 a.m. and uh people coming to the airport at a l stage some of them were able to get their flights unimpeded others have had their flights cancelled and they're desperately looking for other ways to reach the holiday destinations or to get home in total 100 113 flights have been cancelled to the date out of 550 scheduled for the day now um the issue we passengers are facing who are coming now is that while the airport has been fixing their problems uh some of the airlines are experiencing the same IT issues and are now struggling to process people who are trying to check in Airlines like Ryan Air km Turkish airways and Euro wings are most affected so um some people are having a normal flight off to the holidays other people are left stranded here in Berlin I mean throwing in terms of what's behind you it doesn't it doesn't look as bad as for example what was behind Connor in uh in Edinburgh airport has it been easing a little bit throughout the morning into the afternoon that's right the crowds have been lifting and the crews have been getting shorter and uh people we speak to have just arrived some of them didn't even know that there were issues and the people who are desperate to get out have been clearing off to some extent because they're looking for alternative ways of getting home some are thinking of taking the trains other are thinking of driving to the holay destination so um it's almost as if business is back to normal here in Berlin good to see good to see Floren noof for us there in uh Berlin airport well to discuss all of this I'm joined by Lee Young he's head of technical at the technology and cyber security firm cyber uh lee thanks so much for joining us good to see you thank you what caused all of this so this is inevitably caused by uh a crowd strike releasing what they class as a security update okay security updates are necessary because it gives the latest version of protection for endpoint security or their users uh this was effectively a bug in the system um what that means is effectively bad code uh which has then had a knock on effect to the Microsoft operating system which has caused majority of the issues that we're seeing now I mean clearly therefore is a cyber security firm attempting to prevent their clients from getting dis disrupted by an external hack but they've caused Great disruption to what all of their customers yeah that seems to be the case uh in in this instance um effectively the the the issue uh is more around uh the knock on effect to the bug more so than the actual uh ISS the the related issue itself I mean what does that mean exactly so the the the out AG that has happened obviously is in conjunction with Microsoft mhm so effectively it is is made an issue for the endpoint platform so that's the operating system the Microsoft operating system now that of course you know has caused a huge disruption across multiple Industries now you know obviously we're seeing we're seeing all of this with Aviation with the healthc Care at the moment and and even down to retail where you're unable to take online payments or or payments at the store a lot of C lot of places are going cash only um so so H how can this be solved I mean crowd strike said they found the issue they've deployed a fix to it why hasn't everything been sorted immediately so while the fix can go out uh immediately to all of the crowd strike customers there is going to be some restarting of systems that's going to be required in order to be able to get that system back up and running and that is the part that's going to take some time and it will obviously depend on the uh the amount of customers at the moment crowd strike are saying it's affected somewhere in the region of 24,000 customers so that's going to have a knock on effect to how long it's going to take to bring every customer back up and running um in terms of sort of Errors whether it's for long-term customer uh retention or whether it's Global PR have you ever seen anything as bad as this before for a cyber security firm not not for an individual cyber security firm these things are very rare uh most of these uh bugs are ironed out in uh a testing phase before they go live and sent to clients and and customers um how this one got through I'm sure crowd strike will will be able to look at that and say you know where they stand with that one but um there is no effective way to to alleviate issues like this effect they have to have the uh updates pushed out because without the updates you're not protected against the latest forms of malware and this is it's probably worth highlighting this can't wouldn't just be a a crowd strike issue this could affected any major player in the cyber security sector that constantly pushes out automated updates there is a you know the only protection you could potentially get for something like this is um is to take your uh updates and rather than all allow them to be applied automatically is to apply those updates manually in a sandbox environment a Sandbox environment is is an environment that is outside of a live Network which allows you to do T testing and whatnot how easy is it for companies and individuals to change who provides their cyber security I mean in any normal uh type of Industry a big area like this would would drive a lot of customers uh to try someone new next time I mean most of us don't even really know who's providing our cyber security yeah yeah and so companies uh like us at Cyber you know we we tend to lead with what is right for the customer um and it may be on certain occasions that crowd strike is the correct software to use in order to achieve what the customer wants to achieve um there are obviously other versions uh of the software out there um certainly with the the Falcon um crowd strike software which is what's been affected there are alternatives out there but ultimately you know this is just a oneoff flip if you consider how long Crow strike have been running for uh and this is the first instance where it's happened to all be a major one mhm you know there are there are companies out there everyone it would be would almost be in the position where they could be in the same boat as crowd Strike should they not do the adequate testing before making any uh updates live Lee Young head of technical at Cyber thanks so much for joining us very much appreciate we're going to have ongoing coverage of This Global it outage throughout the day here on Sky News but after this short break we will have the latest uh On The Wall Street Journal reporter Evan gershkovich and uh his sentencing uh and conviction uh in Russia we'll be right back [Music] I'm Greg milm and I'm Sky's Chief north of England correspondent I've reported from around the world and around the UK I'm Mark Stone I'm Sky's us correspondent based here in Washington DC and Beyond the United States from across the world world I report on the biggest stories I'm Stuart Ramsey and I'm Sky's Chief correspondent I'm David bevens and I'm Sky's senior Ireland correspondent I remember some of the worst of the violence here I'm Alex Crawford and I'm Sky's special correspondent based in Istanbul there's always more to the news than a headline we want to discover to delve a little deeper to find out what's really going on explanation analysis the people at the heart of every story I'm Neil Patterson and this is the Sky News Daily podcast Alex Crawford joining us now from Ukraine their personal possessions are all scattered around the place our economics and data editor Ed Conway try and make sense of at the big numbers for us things can change incredibly quickly and that's what they have done so by the end we'll hopefully all understand what's going on in the world just that little better available whenever you get your podcast welcome back to Sky News a Russian court has sentenced the American journalist Evan gershkovich to 16 years in prison after being convicted of Espionage Mr gershkovich and his employer The Wall Street Journal continue to deny all charges against him uh let's bring in our Moscow cross Iva Bennett who was in the courtroom no less as this decision was announced IA what are the key takeaways well as you say Evan G yoskovich the Wall Street journalist uh Journal reporter sorry has just been convicted of Espionage here in your catherineberg in a Russian court and and sentenced to 16 years behind bars just let that sink in he's an American reporter who his his employer The Wall Street Journal say was just doing his job um he's just been found guilty of spying for the CIA according to Russia um these are charges the White House has dismissed as ridiculous after a trial The Wall Street Journal has dismissed as a sham and it's a Mark I think of just how low relations have sunk between Moscow and Washington yes we were allowed into the court to witness the verdict we saw Evan gershkovich standing in the glass box that where that is customary for defendants to stand in it's known as the aquarium he didn't look surprised as the verdict was handed down he offered a Ry smile at one point appeared almost to shrug his shoulders it was the look of resignation someone at the mercy of the of the Russian legal system um but we don't know what went on during the trial because it was behind closed doors no media were allowed in no diplomats no family members either uh it was all held in secret we were allowed in right at the start before it began and then right at the end for the verdict all we do know about it was that it happened very quickly all racked up within just three hearings over the course of just three days uh EV yoskovich has already spent 16 months of course Behind Bars after being arrested here in your cinberg in central Russia in March last year he was on a reporting trip for the Wall Street Journal uh when he was arrested Russia claims he was spying for the CIA accusing him of gathering Secrets at a tank Factory they say he was caught red-handed but we've never seen any evidence to that effect he denies the charges the W Street Journal does as well so does the White House and the US government um and they accuse Russia of using using him as a bargaining chip in a potential prisoner exchange and on that front um there's a lot of speculation about um what the speed of the trial could mean about a pot about a potential prisoner exchange because people are speculating that uh Russia's been trying to rush through the legal proceedings to wrap that up because potentially a swap deal is a foot uh Vladimir Putin's spokesman was asked about this uh today by journalists and Demitri pesov replied saying leaving that question without an answer so make him that what you will nothing confirmed on that front but for now what is confirmed is that Evan gersich in the building behind me uh has been found guilty of spying and he's been sentenced to 16 years behind bars here in Russia IA Bennett in Moscow for us thanks so much you're watching Sky News lots more still to come uh and we'll have the very latest on the huge it outage that has affected people globally up next [Music] welcome back to Sky News we've got some breaking news as it relates to the US election you'll be aware over the last day in particular there was building speculation that President Joe Biden might decide to step back from the race and uh indeed allow somebody else to take the Democrat nomination due to building pressure from fellow Democrats on him to do so well this morning on our sister Channel MSNBC in the US and the show uh morning um Joe the uh campaign director Jen omali Dylan has said that they have multiple paths to victory that Biden is more committed than ever to beat Trump uh and uh also that he is absolutely in it uh so putting uh uh scorn I guess on those ideas that um there was building a likelihood of President Joe Biden stepping aside uh the campaign director General man in a number of lines there in an interview with Morning Joe on MSNBC suggesting he is still committed to the race we shall see over the course of the next few days of course the Democrat convention uh is due in the middle towards the end of August about three or four weeks away by then there'll be no turning back uh but in the next week or two there still is potential time for changing the nominee now huge it outage of course has wreaked havoc around the world disrupting airports trains the NHS shops Banks and broadcasters including us here at Sky News cyber security firm crowd strike says the issue believes to be behind the outage is not a security incident or Cyber attack and that a fix is being deployed the company says the problem occurred when it released a faulty update two computers uh running Microsoft Windows the outage has led to the Royal Sur NH s Foundation declaring a critical incident we can now speak to Sky Daniel Henry who's in cranley in Su outside that hospital what's the situation there Daniel yeah that's right as you said this is crley medical practice uh comes under the Royal s uh Foundation trust that trust which has declared that critical incident following the ites which has affected so many sectors across the world and and certainly in this country and Healthcare is not immune from that this trust say that they're expecting the disruption to go into next week uh so people booking appointments people coming to have anything checked anything like that that could be delayed for a few days yet um radiotherapy uh one one particular area which they recognized was impacted by this it outage they say now that for the afternoon they're expecting that to come back into some sort of order but that really was uh disrupted earlier today NHS England sent us a statement they say that they are aware of the global it outage and the issues uh with it uh relating to the patient record and appointment system and they say that that is causing disruption across the majority of GP practices they say that the NHS has a long has long-standing measures they say in place to manage disruption including paper records and handwritten prescriptions and if you go into this practice I'm sure like many others up down the country you will see that for your own eyes you know you walk into this practice and there is a whiteboard greeting you at the front with a piece of paper saying that any disruption that you're encountering is a result of This Global it outage which has been a problem for pretty much everybody um it's also important to point out that the NHS England say currently no impact on emergency services and they'll be hoping to keep it that way Daniel Henry thanks so much for that in sry for us let's talk now about what the likely Fallout will be for both Microsoft but in particular the cyber security company crowd strike who is being blamed for this issue uh let's bring in now Dan IES he's joining us from New York he's managing director and Senior Equity Analyst at wed Bush Securities uh and covers and analyzes both these companies day-to-day very closely Dan a very good morning to you thanks so much for for joining us here on Sky News I mean in terms of what happened here we've heard from the um CEO of crowd strike both on X and then also in an interview on The Today Show in the US do you think he's taking sufficient full responsibility for this issue hey look this is a a black eye not just for crowd strike but I think for the industry in terms of cyber security and they look George Curts is probably one of the best out there is Tech CEOs but this is the biggest Global it outage we've ever seen and it's something where there's going to be over the coming days weeks months I think a lot more that comes out it's not a hack but clearly alarming in terms of just the scale that we're seeing for crowd strike um in terms of what went wrong here Dan I mean they are a cyber security company uh yes they weren't hacked but uh most people who pay for their software pay for their services will be doing so because they don't want their Tech to be disrupted do you think this will have a lasting damage on the company's reputation well I think the brand issues are going to be a problem I mean because look crowd strike becomes a household name but not like an Nvidia in a good way in a bad way and I think when you look at the updates clearly this is all related to Microsoft and how the updates happen I I think it's going to change things going forward because it's not supposed to cause any disruption and now there's Millions around the world that airport stuck because of crowd strike to what extent was this solely crowd strike's fault or also Microsoft's fault oh I mean this is solely crowd strike I mean front and center Microsoft is almost a victim of it the updates happen they trust when these updates happen they're vetted there's no issues with we'll call it bad code bad things that are kind of uh causes disruptions like this from Microsoft they wake up like everyone else to seeing this and that's why kurts crowd shrike they're on a campaign today because this is a company that lives on brand you see them around airports around the world F1 major sporting events and the Damage that this does is you know it's really something that's Global and could be long lasting so so I guess I mean look you and I know a 15% share price move is massive for a single a single day but when you talk about the scale of this era and the number of people that it's it's reaching do you think that's underdone do you think they're going to be uh hit much harder than what is being implied by the price at the moment a fall of 15% yeah I think it probably comes back just because look there will be legal and and other law suits things like that that'll probably be pretty contained that they'll have to pay but the reality is that they're kind of the gold standard ironic as it sounds today in terms of cyber security there are companies like pal Alto and others that that could take advantage of this but I don't think this is something that's going to significantly Dent the company over the long term however that's why kurts needs to handle this as crowd shrike over the coming weeks and months because they become a household name but not in a good way Dan Ives it's always great to catch up thanks so much for joining us thank you time for a bit of other news now and Yemen's iran-backed houy Rebels have claimed responsibility for a drone strike near the US Embassy in central Tel Aviv leaving one person dead and at least four injured uh more now with our International correspondent Alex Russy he's in Tel Aviv Alex uh how rare is it to see a successful attack of this this ilk in in the location that it was in Tel Aviv hi wolf yeah we've actually just got back to Jerusalem from Tel Aviv but I can tell you that the the Drone struck in the early hours of this morning I mean people we spoke to there were telling us that they were shaken awake it was a residential district not far as you were saying from the US Embassy shaken awake by this uh really huge uh blast and that is something that in this conflict we haven't really seen Hamas certainly have fired Rockets towards Tel Aviv but the fact that we have seen a drone penetrate Israel's very Advanced Air Defense uh system and hit really in that the heart of the commercial capital of Israel it's really the beating heart which economically keeps the Jewish Nation uh working is highly significant I think it raises many questions for the Israeli Defense Force they will want to know how this drone managed to get through there has been video circulating uh captured that we we we've seen you can make out the very distinctive shape of the Drone hugging close to the Mediterranean Sea coming across um the coastline and then heading into the city itself before you see a very large Fireball and hear the explosion can hear the whining Buzz as well of the drones it will raise many questions now the houthis who are based in Yemen they are part of what's known as the axis of resistance which is led by the Iranians this is a a resistance group um which is against Israel and the United States the houthis say they launched this attack it's in solidarity with the Palestinians in Gaza and they say they'll continue these kinds of attacks um until until the war ends but big questions for the Israeli military of how this drone got through although the devastation is not as bad as it could have been there's lot of shrapnel damage in that area at least 10 people injured one person was killed although the although the devastation and the loss of life is not as bad as it could be it is being claimed as a major symbolic Victory by the enemies of Israel but they managed to penetrate uh Israel's air defenses Alex Rossy thanks so much Joe Biden's campaign manager says the US president will be back on the campaign next week Mr Biden has been recovering from covid and is under intense pressure from within the Democratic party to drop out of the race against Donald Trump for the White House well Sky us cross David bevens joins me now from Washington David um what are we referring to here when we say he's seemingly uh committed once again and give us the context of the pressure that was building and why we we were feeling that it was uh changing The Narrative of the likelihood of whether he'd step aside in the last couple of days I think we're witnessing an extraordinary tug of war going on here our colleagues at NBC have seen a memo released by The Campaign director in which he is insisting he is very much still in the race and will return to the campaign Trail once he has recovered from Co but also within the last few minutes sources close to the Biden family have indicated to NBC that a conversation is underway regarding what his exit from the race might look like and it's focused on the fact that they want to ensure the timing takes place is is of his choice and that it is done in a way that ensures the Democrats are in the strongest possible position to beat Donald Trump come November and of course that is the big challenge for such a divided party right now the fact that the Republicans are riding high in the polls celebrating the fact at their National Convention in Milwaukee this week that their leader Donald Trump has survived an assassination attempt so we're witnessing in something really unprecedented in the history of US politics uh yesterday there was lots of speculation that Joe Biden was about to withdraw that was fueled I think primarily by the intervention by Barack Obama telling Democrats he believed that Joe Biden should consider his viability in this contest so soon after a similar intervention by the former speaker of the house and longtime Ally of Joe Biden na Pelosi but by the end of the day we were also hearing from sources close to the the Biden camp that he had no intention of going anywhere and they were blaming people like uh Obama and Nancy peloi for the fact that Donald Trump ever ended up in the White House in the first place suggesting that Joe Biden should not have been overlooked for Hillary Clinton back in 2016 so the gloves are off and I think we're witnessing open Warfare within the Democratic party at the worst possible moment just for months from an election extraordinary stuff uh David um what about on the other side I guess last night the RNC came the Republican convention came to a close obviously Donald Trump giving the the keynote speech at the end it was long the longest uh nomination acceptance speech of all time ironically the top three longest he he holds 2016 2020 and 2024 but but did the length of it and and with it I guess the the slight lack of energy and captivation from all of the audience members because of the length did it offset an otherwise huge successful RNC for former president Trump I don't think anything could upset Republicans right now they are worshiping Donald Trump Godlike since he survived uh the Assassins attempt to take him out last week and it wouldn't have mattered how long he spoke last night and even in that speech in Milwaukee we saw again the contrast at the beginning he appeared a little measured perhaps a man who had been changed by what he experienced at the weekend he shared in in in very personal detail how it felt to be wounded by a bullet and the hall was silent there were even tears in that Hall in Milwaukee at some times but then very quickly he pivoted to Old familiar ground of talking about finishing the process of building the wall and uh how he could end World conflicts by just a telephone call and being critical once again of Biden so um while the words might be one thing I think the actions may be something very different of Donald Trump makes it back to the White House but right now he's riding high in the polls the Democrats appear to be divided over whether or not Joe Biden should still be on the ticket and all of that makes for a very very interesting a few months in the runup to November's election David Bev as always thanks so much for us there in Washington well police here say several people have been arrested following a night of violent disorder in a suburb of leads a bus was set on fire and a police car overturned during the disturbances in the hair Hills area in the east of the city this SK shingi mariki joins me now from hair Hills shingi what has been the the latest this morning I know the police have been giving further details and just remind us of the the key moments last night well now what we're having after the night of disorder and disruption yesterday is a cleanup operation which is ongoing and a number of people here at the scene there's a lot of clamor a lot of commotion and I just want to show you what's going on so you can see that bus which was at the focal point at the heart of that disruption yesterday it was pictured being set on fire by rioters last night and you can see those orang vested Council staff they are making sure that the debris is accessible because as well as uh JCB here to move the the rub the rubble the debris there there's a low loader on the other side which you can't see so I what I what I think they're trying to do is move that bus from the middle of the road but like I'm saying it's a visual marker of the disruption the chaos yesterday that we now know resulted in several arrests by the police and we have a statement from them in the last hour in which they shed more detail on the situation but also refer to the fact that it's at the heart of a lot of social media speculation as well I have it for you here they say that there has understandably been a great deal of speculation commentary and concern following the disorder in hair Hills overnight they said that their officers responded to a call yesterday around 5:00 p.m. after social workers reported being met with hostility when dealing with a child protection matter they say that responding officers were attacked that they had projectiles thrown at them and that fires were fires were were set as well over the course of the night they then talked about how police had to leave the scene which is what tallies up with what we saw yesterday when we arrived there wasn't a visible police presence apart from Sirens overhead that is quite clearly the police trying to move away from a fee situation after a couple of hours they moved in firefighters extinguished the bus and we also saw a number of Riot officers moving into the scene and today there are still a lot of people around quite clearly the police are trying to ensure that there's a lot of safety here but also trying to ensure um calm there's a number of horses on the other side of hair Hills as well as a number of Riot Vans and we see from that police statement now that several arrests have been made and on top of that they are asking for more people to come forward they say they've set up a portal online where anyone with video with any evidence of what took place yesterday night can come forward as police are on the scene today trying to restore calm after a night of disorder in leads Shi mariki thanks so much you're watching Sky News today and still to come all the latest as it systems around the world grapple with a huge outage we'll be right back [Music] oh [Music] I'm Greg milm and I'm Sky's Chief north of England correspondent I've reported from around the world and around the UK I'm Mark Stone I'm Sky's us correspondent based here in Washington DC and Beyond the United States from across the world I report on the biggest stories I'm Stuart Ramsey and I'm Sky's Chief correspondent I'm David bevens and I'm Sky's senior AR correspondent I remember some of the worst of the violence here I'm Alex Crawford and I'm Sky's special correspondent based in Istanbul there's always more to the news than a headline we want to discover to delve a little deeper to find out what's really going on explanation analysis the people at the heart of every story I'm Neil Patterson and this is the Sky News Daily podcast and Crawford joining us now from Ukraine their personal possessions are all scattered around the place our economics and data editor Ed corway try and make sense of at the big numbers for us things can change incredibly quickly that's what they have done so by the end we'll hopefully all understand what's going on in the world just that little better available whenever you get your podcasts [Music] [Music] [Music] welcome back a reminder of our top story and a huge it outage has wed Havoc around the world disrupting airports trains the NHS shop Banks and broadcasters including us here at Sky News cyber security firm crowd strike says the issue believed to be behind the outage is not a security incident or Cyber attack and that a fix is being deployed the company says the problem occurred when it released a faulty update to computers running Microsoft Windows I'm joined Now by Jake Moore who's a cyber security advisor at the digital security firm EET Jake thanks so much for for joining us just outline for us exactly what will you think happened here so companies all the time deliver these updates which are very critical so so many of us are using computers which may be affected by security issues and so those third-party providers update all of those computers to make sure they are secure but usually they test them as much as they possibly can and sometimes they throw them out onto these computers with a few issues now this one here it's obviously got a huge problem with it maybe it wasn't tested enough and therefore it's knocked offline so many of the these computers and put them in this thing called blue screen of death which if you're a Windows user you may have seen once or twice over the past say 20 years or so on your home computer so so in terms of crowd strike coming out and say they've identified the problem and they've issued a fix I mean why isn't that working immediately for everyone so unfortunately many of these fixes take a long time and once they hit this called the blue screen of death you then have to go into what's called safe mode which means a manual attempt at sitting at the computer making sure that you put it in this particular mode which is safe and then running that new fix we usually see updates on updates funnily enough on our phone for example but we may not notice it it's just another update that comes up but the fact it's put it into this specific State on the computer it means it needs someone to actually sit there and update it which is the big problem and so at scale we're talking thousands of computers and of course there are companies with thousands of devices that they own so going around them is going to take days before we get back to where we should be how damaging is this uh to uh crowd strike I mean they are a cyber security company while they weren't hacked most people pay for this sort of software to avoid Tech disruptions which clearly they've been the trigger of today yeah it's going to be a very difficult time and of course we don't want to cause any speculation as to why it occurred but of course it has happened and we are vulnerable because we are using computers that need this speed of updates and this is all about the balance now they would have done their work on making sure that the update is secure and they would have tested it on on many machines but of course this is the balance about security versus the update speed and if there was say a bigger problem at risk that would be the reason why they'd push this out but of course we are vulnerable because we all say rely on so many computers in our daily lives and therefore it might put us back a couple of steps at the moment and lose a little bit of Faith but of course in the future we can learn from this and hopefully move forward and be better protected well I mean I'm interested for you to unpack that for us a little bit because this does feel like a more a more widespread uh and disruptive Tech issue than than we've seen for a long long time I mean do you think people will just move on from this fairly quickly I don't think I don't think people will move on fairly quickly and we will remember this just like back in 2017 we remember the W cry attack which took out the NHS and other big organizations but we did learn from that and that was due to a few issues that was a Cyber attack this one isn't but what we can do is maybe do a better testing process and this isn't just Crow right this is everyone in the business third party providers there are many many of them and they're all trying to keep their customers of course secure but it's that testing process that is so vital that we want to make sure that people are protected because we don't want to see our data Spilled Out like we see so many times before when these attacks occur our data is lost and used for all kinds of other attacks so it's it's vital that we do as much testing as possible but at the same time keep all of those computers say safe from the unknown attacks that inevitable in the future and Jake just for our viewers who don't know I mean crowd strike is what in the world of cyber security it's a big player small player Giant player and and do you think they'll have lasting damage to their legacy from this they're a huge player in this and and there are lots of companies that are equally helping out in cyber security I don't think it'll damage them too much um but of course it will be remembered but they can come back from this because they're a big company but it also teaches them and everyone else how how so important it really is to do as much testing as possible to make sure in that safe environment it works and then when it goes out hopefully we shouldn't ever see anything like this ever again J Moore thanks so much for that perspective uh the cyber security advisor at EET well our data and forensics correspondent Tom chesher still with us as well as he has been throughout the day Tom uh I mean it sounds like the worst of this is probably behind us but by no means uh is it in the rear mirror for for many people yeah I think it's going to take a while as we're hearing just then to get all these things sorted um but you know you go by and it might take a long time computer by computer but it is making its way to progress then you've got the other backlog of people who've just been waiting for whatever reason um but this is as we were talking about earlier it's been disruptive it's been inconvenient rather than really really damaging I do think though that we will have something like this again you know this is a feature of Modern Life the more we rely on systems like this the more we concentrate we have these big companies lying crowd strike which does so many different businesses around the world because there's that concentration of the the dominance of the tech Giants when something goes wrong it can have this huge cascading effect all around the world so I don't think this is the last time we'll see something like this I think hopefully the last time from crowdstrike for a while because they will have really learn hopefully some serious lessons from this uh even if the chief executive wasn't massively apologetic in tone at least yeah and remind us of exactly what Mr CTS the CEO of crowd strike was saying earlier on I mean the really important thing he said and I think what was very useful for him to say ear was this wasn't a Cyber attack this wasn't um anything malicious and that reassures people that under control they'd identifi the problem so that's maybe why it came across as quite cut saying we had a fix ready to go I think that reassurance did help even if it's still taken a long time to get that fix working even if there's still huge amounts of disruption at least there was sort of a light at the end of the tunnel but the sort of some of the rest of the T was like you know this is a bug these things happen like it shouldn't happen you shouldn't have this level of disruption by someone pushing out what was a tiny file 41 kilobytes according to one engineer we' spoken to that is way less than a song If you stream it on your phone that has caused all this massive disruption so they need to look at that and just and still giving a bit of the pr side we was talking about we continue to protect our customers and keep the bad guys out their systems there was the good guys in the systems that caused this mistake so I mean it's been a fairly extraordinary day both in terms of how we've been operating in businesses around the world the fact that this can just be an update gets out like that I think it's a real sort of wakeup call for Crow strike obviously also Microsoft and the whole sort of cyber security industry Tom chesha uh thanks so much for that throughout the afternoon here by the way we should mention in terms of the repercussions understandably crowd strike share price is down it's down about 14% in US trade which began about 30 minutes ago amazingly enough the rest of the market seems pretty relaxed about this the tech heavy NASDAQ index is higher by 2/10 of 1% there's so much more covered to come here on Sky News uh today we'll have the very latest from the NHS from airports and from other businesses not just here in the UK around the world with the impact of this huge it outage [Music] this is Sky News today it's 3:00 the headlines a major it outage hits companies across the world grounding planes and causing problems at Banks supermarkets and train companies a software update from one of Microsoft's clients the cyber security company crowd strike is blamed for what could be the biggest it outage in history we know what the issue is uh we're resolving and have resolved the issue now it's recovering breaking news this hour un courts rules that Israel's settlement policy in the Palestinian territories is contrary to international law President Biden is to return to the campaign Trail next week after isolating from covid symptoms American journalist Evan gershkovich is jailed for 16 years in a Russian prison for spying and a number of people are arrested in leads following a riot that s double decker bus set on fire hello there very good afternoon I'm Jonathan Samuels a huge it outage has wreak havoc around the world disrupting airports trains the NHS shops Banks and broadcasters including us here at Sky News cyber security firm crowd strike says the issue believed to be behind the outage is not a security incident or Cyber attack and that a fix is being deployed well the company says the problem occurred when it released a faulty update to computers running Microsoft Windows just a short time ago the CEO of cloud strike George CT spoke to NBC's Today's show this is what he had to say I want to start with saying we're deeply sorry for the impact that we've caused to customers to Travelers to anyone affected by this including our uh companies so um we know what the ISS isue is uh we're resolving and have resolved the issue now it's recovering uh systems that are out there and essentially as you've talked about in the statement I put out is um the system uh was sent an update and that update had a a software bug in it and caused a uh an issue with the Microsoft operating system and uh we identified this very quickly and remediated the issue and as systems come back online as they're rebooted they're coming up and and they're working and now we are uh working with each and every customer to make sure that we can bring them back online but um that was the extent of an issue the issue in terms of uh a bug that was related to our update it wasn't a Cyber attack you know it was related to this uh this content update and um as you might imagine we've been on uh you know with our customers all night and working with them many of the customers are rebooting the system and it's coming up and and uh it'll be operational because of uh you know we fixed it on on our end and some of systems that aren't recovering we're working with them so uh it could be some time for some systems that just automatically won't recover but it is you know it is our mission is why we're here to make sure that every customer is fully recovered and we're not going to relent until we get every customer back to where they were and we continue to protect them and keep the bad guys out of their systems well let's bring in our data and friend it's correspondent Tom cheser who's been following events all day Tom what did you make of what the CEO there had to say about why this happened I mean two crucial things I think Jonathan first saying this wasn't a Cyber attack and that was really important when this began people were waking up to that dreaded blue screen of death not knowing what had happened it could have been a Cyber attack from the appearances for that not to be the case I think was reassuring he went on to say uh we continue to protect our customers and keep the bad guys out of their systems well actually it's the good guys in the system that have caused this and it is extraordinary speaking to Engineers they say the size of this update which was pushed out around the world uh late last night only 41 kilobytes that's much less say than the information required to stream a s or anything like that that tiny bit of code has wre Havoc all across the world in all sorts of sectors uh whether that's GPS the majority of GPS being affected uh Airlines around the world Railways too this has been really really extraordinary in terms of its impact and deeply embarrassing for crowd strike as a result to end up in this situation what happens now I mean there's a lot of chaos and we'll talk more about that um I'm sure but all this chaos there is this backlog people have been having to work by hand so what what has been kept safe it seems our critical system so when it comes to Railways it's the the trains are running fine when it comes to air travel uh air traffic control here in the UK say they don't have any issues it's things like check-ins it's things like other systems that are the way you get crew around for trains things like that all those have been affected and fixing that is not easy it's not the same way that it went out so when this went out all computers that had it they got updated they didn't work now to fix this you have to go computer by computer it is a painstaking slow process uh to get things back online so as you do that you get those systems back online but you still have those big delays that have built up so there's sort of backlog here that has been building all day even as those systems are getting fixed it will continue to have issues in all these sectors all around the world and Tom many people whove been affected today will be asking the question why how have we all become so Reliance on this one company crowd strike which most people won't have heard of until this morning yeah I mean it shows you something about how we are wired as a society now if you think about the original idea of the internet is to have a decentralized robust Network so you can communicate after disasters you know lots of computers connected together if one of those is taken out well it doesn't matter because you can root the traffic round the other way and that is still the case in terms of how the internet is built what has changed though I think is two things first is just you know how much we rely on the internet for it is built into absolutely everything so if you do have an issue it's going to affect way more things than it would have five years ago 10 years ago uh the second bit is the dominance of just a few companies when it comes to cyber security but also your windows you know it is such a dominant player if it has an issue and this company was your second biggest by market capitalization at least before today uh in terms of cyber security well they've got customers all over the world and because it's getting funneled through just a few dominant companies those effects are felt a lot more ke but I think there is that sense here what we've had is something very very broadly disruptive it hasn't been had a sort of Deep Impact especially in terms of real world harms if we compare it to other cyber incidents a Cyber attack actually if you think of the wner cry virus which took hospitals offline and that had real world consequences it took a lot longer to fix this feels very very disruptive it's going to cause a lot of pain especially for travelers around the world but it can be fixed the fix is out there and it hasn't caused real life harm in a way that perhaps a Cyber attack might do were that to happen in many ways this has been a sort of dry run for the resilience of various digital systems in different countries around the world okay Tom uh for the moment thank you very much well Travelers of course around the world have been experiencing severe delays and cancellations as Airlines grapple with today's IT issues hether airport says flights are operational but the airport is experiencing delays meanwhile London Gatwick has warned that passengers may experience delays there but people should still arrive at their scheduled checkin time meanwhile at Lon airport they've resorted to manually checking in customers at Manchester Airport while ground handling services for some Airlines there have been affected let's go to Edinburgh airport speak to Sky Connor Gillis and Connor you've been hearing some stories of people who've really had quite a day of it h Jonathan I think it's fair to uh say that it's not an understatement to conclude that this has been a chaotic day uh for Edinburgh airport and many airports across the UK across the world uh here we have been enduring problems for most of the day um started this morning with the information boards they were wiped out not giving customers uh passengers that information that they need of where to go in terms of their Gates where to drop their bags off uh repeated stories uh of passengers checking in uh manually on that process heading through security uh after glitches there uh only to find out that actually their plane had left their bags had been removed and in some cases the bags had disappeared with them things are slowly starting to get back to normal waves of cancellations here in the past hour where we were standing UH 60 minutes ago it was a sea of hundreds of people but as those cancellations have filtered through people have been getting the message to not turn up at airports like this one unless they are absolutely sure that their planes are departing and actually to give you an illustration down in this part of the airport is the Ryan a check-in desk now uh for all of today the ryion a checkin uh process has been a manual one uh the staff have been standing with a bit of paper people have been arriving with their boarding passes on their phone that they have been unable to use and it has taken officials to go through screets of paper and manually check off almost like a register in a classroom that has been the style of processing uh for people going through this airport today it has raised the temperature it has raised tensions at times as well but in the past few minutes things seem to get be getting back to normal let's have a chat with some of the passengers though who are feeling the real impact of this those who have suffered cancellations this chap over here was due to be heading to Germany is that right sirre just tell us what your situation is then well basically we are stranded here we don't have a clue how it will continue how it will go on uh we just booked the hotel ourselves because Euro Wings does not give you any information to us and Euro Wings you know you were you were saying earlier on is it's been challenging to get anyone to communicate there now clearly this is a global issue they are dealing with major issues here as well but has communication been a big issue for you here absolutely absolutely we uh just got a mail 1 hour after all flight have would have flight would have left and uh basically we do not have any information how we should come to Europe again to Germany again and yeah we are stranded we and you're not having to Pi a hotel the cost of that talk to me about some of the cost the added costs uh I'm not sure we are basically we should get the costs back the money back but we are not sure about that so we booked it ourselves now on our risk and we have to see how this will work out well good luck getting home to Germany thanks very much for your time on Sky News similar stories everywhere let's go over and chat to this man over here who was due to be heading to Malaga H hi there sir um what's your situation so I'm going to go and visit my family in Spain as I live here in England and just as I came um they informed us that the flight was cancelled um I tried calling to see if they would look for another uh flight but they asked me that the systems are down so um they expected to be back on in an hour but they don't can't really tell so you're stranded as it is and there's a big group of you isn't there there's a big of you traving here talk about the knock cost and the knock impacts potential this could have on you and your party so I came here by train so I woke up at about 7:45 so I've traveled quite far uh from down south in England uh about where Newcastle is um and now where am I going to go am I going to book another the train or am I going to get a hotel will I get compensation for that that's what I asked but they told me that they uh could not tell me okay thanks very much indeed and that is similar story for thousands potentially hundreds of thousands of people in the same boat right across the world that is the story from here in Edinburgh usually 30 flights an hour are coming into this place a major International Hub at the moment 10 maximum uh can touch down here and that is a glimpse into the big problem the big logistical challenge that Airlines and airports like this one are facing right across the world okay Connor in Edinburgh thank you very much the busiest weekend of the year of course here in England in terms of flights given that many schools uh breaking up either today or over the next few days well many retailers have reported issues with taking digital payments and Banks and the London Stock Exchange have also been disrupted let's speak to our business presenter Ian King good to see you this afternoon uh Ian what a day it's been which sectors have been worst affected you think well I think this is a global issue as you've been saying Jonathan uh I think Aviation probably specifically badly affected you've only uh got to look at Connor's report there from Edinburgh airport it's been a similar picture right across Continental Europe ship all in Amsterdam particularly badly hit KLM the main Dutch flag carrier was forced to ground all of its flights at one point in the United States the FAA the main Aviation regulator there grounded flights from three of America's biggest Airlines United Delta and American Airlines until they could establish what had been going on Dubai the world's second biggest Aviation Hub was closed for a couple of hours that's now reopened and similarly over in the Asia Pacific region as well uh Narita in Tokyo was badly affected so that's just one segment um I think the banking sector appears to have got off relatively lightly not withstanding as you say there have been some issues with payments um and of course obviously we've seen areas such as GP surgeries uh brought to a halt as well uh it shows really Jonathan the dependence that areas of the economy have on specific providers of software in the case of GP surgeries there is one provider called Ms egton medical information systems which has about 60% of the GP consultancy Market this is the software that enables uh appointments to be booked uh repeat prescriptions to be issued for example and uh anyone using that software was unable to uh go ahead with those sort of Fairly routine t masks from this morning onward so again really really sensitive and I think this is the bigger issue that is going to come into play now is the dependence you heard it from Tom cheser a little earlier on the dependence that the world's it infrastructure has on a very very small number of companies obviously the big Tech Giants are going to be in the Forefront of that Microsoft in particular one would imagine but if you look at crowd strike itself now this is dominant in a very specific part of the market called uh end point protection now this started out as basically providing uh antivirus protection but it's evolved over time to a wider Suite of services uh end points by the way that is the jargon for any physical device a mobile phone a computer a laptop that is connected somewhere to a network and Crown strike's genius was to uh position itself at the center of that market defending uh those uh devices from attacks on Cyber SEC from cyber security cyber ta and that's become increasingly important as a lot of data and the delivery of a lot of I Ser IT services has migrated to the cloud crowd strike has about 24% of that market so if you think about that more broadly Jonathan if you are a buyer of mpoint protection services then there's roughly a one in4 chance that you were hit by this today certainly if you were taking that service via Microsoft so very very serious questions there I think The Regulators will be crawling all over this particular in the United States uh the politicians as well I think it's worth noting that JD Vance Donald Trump's running mate his pick for vice president has been very very critical over the years about the position of big Tech the fact that big Tech controls a lot of these markets uh in his views is able to suffocate competition and I think you're going to hear more and more people saying this over coming days uh yes and the Fallout is going to be immense isn't it as you say thank you very much for the moment inking in the city there well staying in the United States Joe Biden's campaign manager says the US president will be back on the campaign Trail next week Mr Biden has been recovering from covid and is under intense pressure from within the Democratic party to drop out of the race against Donald Trump for the White House our us correspondent David Levens joins me now from Washington uh David good to see you what's the scale now the Democratic movement against Joe Biden well it's hard to gauge quite frankly because we're navigating our way through claim and counter claim on one hand we've got Joe Biden's campaign manager telling staff in a memo that he will return to the campaign once he has recovered from covid he's currently in isolation at home in Delaware but on the other hand we're hearing uh from our colleagues at NBC that sources close to the Biden family have begun to discuss an exit strategy something the White House of course is firmly denying but if he has decided to drop out of the race and that is still an if at this stage we wouldn't expect the White House to do anything other than deny that for a number of reasons they wouldn't want him to have been seen to be pushed out of the RIS they wouldn't want him uh to be questioned about his capability to hold office for example uh if he can't uh run for another four years is HE capable of governing the country for another four months and America will never want its enemies to perceive it as having been weak in any sense so you can understand that there are various strategies being played out and certainly there is division within the Democratic party all coming at a time while Republicans are Riding High celebrating the survival of their leader in last weekend's assassination attempt okay David in Washington many thanks well let's get more on this I'm joined Now by Nico brancolini who is a lawyer and vice president of Stonewall Democratic Club good to see you uh this afternoon thanks for taking the time to join us here on Sky News uh following on from what our correspondent was saying when it comes to Joe Biden can he cling on or is he about to go you know I think that this is a decision that he will make and he has a record of success and so the party is United behind whoever the nominee is and that unlike the Republican party we are not the Democratic party is not a cult of personality around any one leader we have a program a program of success and uh that's what most important to us and so if he's the top of the ticket we are happy to support him he's done a good job and we're going to continue working with whoever the top of the ticket is to continue to promote an agenda that is successful for the country and successful for all the American people but you only need to look at Milwaukee don't you to see how the cult of personality The Cult of uh the leader can have remarkable results results that Joe Biden simply isn't achieving you know I I I guess I would push back on that and just say kind of what what are the results of uh sort of the cult of personal R yes he has people who kind of you know will go crazy for him but it's it's disruptive and he doesn't have a success of of he does not have a successful record his his record in office is not one of success it's of erratic decision making and uh it's it's there is not an agenda there there's not a a unified theory of governance that he has enacted when he was previously in office and even now there is sort of disagreement about will he be going along with project 2025 and the agenda that's there or will he do his own idiosyncratic thing and and that's that's just not uh you know that is not an effective way to govern a party or a country we're looking at pictures of Joe Biden with Barack Obama our assist the network NBC is saying that Obama now has concerns about Biden's ability to remain at the top of the ticket how much weight does he have you know uh former president Obama is is beloved rightfully so uh he has a record of success I mean I think that what both Biden and Obama have in common is that both of them inherited disasters uh that were rought by Republican administrations and they had to pick up the pieces and and help the country recover from the economic F of of bankrupt Republican policies and so you know I I I trust um both of their judgment um I think everyone in the party believes that these are two leaders who are thoughtful and who have the best interest of the country at heart and that sort of between the two of them between the the the leaders of the party that the focus is always what's best for the country and what's best for the American people and and sort of whatever decision they reach that that that will be a a decision that's reached together but that that that is the ultimate goal the ultimate goal is not about any one person's ego it's about what's in the best interest of the country and they'll they'll reach that decision and we will promote whoever the ticket is and if it is kamla Harris uh poll suggests the majority of Democrats think that she would be a good leader do you do you agree with that yeah absolutely I I'm I'm in California so I have my own bias uh about KL Harrison I think she's been phenomenal I think she she the vice presidency is is a pretty thankless job it doesn't have a lot of inherent power but she has been a really thoughtful leader um both in her time in the Senate and uh she has been a a a loyal and strong advocate for the successful Biden Administration agenda and so we'd be thrilled to see her at the top of the ticket just as we were thrilled to have Biden continue at the top of the ticket the again the goal is just what is best for the country and how can we best deliver for the country and if it's if it's Kamala Harris at the top of the ticket I think that we can absolutely I have absolute faith that she can deliver for the American people okay we'll see what the next few days next few weeks deliver niiko brini lawyer and vice president Stonewall Democratic Club thank you very much thank you you're watching Sky News Today coming up after a short break we're going to be in leads as police make a number of arrests following a riot that saw a double-decker bus set on fire [Music] I'm Greg milm and I'm Sky's Chief north of England correspondent I've reported from around the world and around the UK I'm Mark Stone I'm Sky's us correspondent based here in Washington DC and Beyond the United States from across the world I report on the biggest stories I'm Stuart Ramsey and I'm Sky's Chief correspondent I'm David Levens and I'm Sky's senior Ireland correspondent I remember some of the worst of the violence here I'm Alex Crawford and I'm Sky's special correspondent based in Istanbul there's always more to the news than a headline we want to discover to Del a little little deeper to find out what's really going on explanation analysis the people at the heart of every story I'm Neil Patterson and this is the Sky News Daily podcast Alex Crawford joining us now from Ukraine their personal possessions are all scattered around the place our economics and data editor Ed corway try and make sense of at the big numbers for us things can change incredibly quickly that's what they have done so by the end we'll hopefully all understand what's going on in the world just that little better available whenever you get your podcasts welcome back police say several people have been arrested following a night of violent disorder in a suburb of leads a bus was set on fire and a police car overturned during the disturbances in the hair Hills area which is in the east of Leeds Sky shingi Marik joins me now from there shingi what happened well after the disruption and the disorder last night what's going on here here in hair Hills is an extensive cleanup operation which we can take a look at for you so what we have here are a number of Staff who work for the council who are sweeping away the Davy and I think it's very loud because the vehicle you can hear moving into the scene is a street sweeper also used as part of this cleanup so I'm just trying to talk over the sound of that and the spot that they are working on is where a double decker bus stood yesterday that was burn that was set on fire as part of the disruption which took place yesterday evening and over the course of the afternoon we've had some updates from the police talking about the arrest that they made they say that several arrests were made but also addressing some of the online speculation and the fervor around this case in their statement they say that there's understandably been a great deal of speculation commentary and concern following the disorder they then added detail about what's happened we understand that they responded to a call from children's social care around 5:00 p.m. yesterday after social workers reported being met with hostility when dealing with a child protection order they then say that responding officers were attacked and that they needed assistance they needed to be withdrawn to a place of safety in that situation we understand that the police were called projectiles were thrown at the police and they were met with a great deal of hostility in the area when we got here yesterday what we saw taking place was fire still burning we saw a number of people coming to the scene to spectate to see what was happening and we also eventually saw the police move back in firefighters coming and dowsing that bus but also members of the local community local counselors trying to put out the fires themselves we saw people running to the scene with bins full of water we saw a local counselor himself with a fire extinguisher trying to set trying to make sure that the bus was no longer on fire but one thing I think that's worth saying is that there is still a strong police presence at the scene today as the police try and anticipate any further disruption this afternoon heading into this evening shingi thank you in the last hour or so the top United Nations court has ruled that Israel's settlement policy in the occupied Palestinian territories is contrary to international law let's get more on this with our International correspondent Alex Rossy he's in Jerusalem for us Alex non-binding this but nonetheless still very significant yeah I mean the international court of justice has been carrying out this investigation with a panel of judges for the last 18 months now the icj is an organ of the United Nations it was asked for this advisory by the United Nations General Assembly I think from memory something like 52 countries asking them to really rule on what the legal status was of Israel's occupation in the occupied Palestinian territories now a quick history lesson I'll kind try and keep it very short Israel captured East Jerusalem and the West Bank in the 1967 6-day war since then it has occupied it militarily now in terms of status there's nothing necessarily wrong with a military occupation where they come into difficulties according to this Court ruling is the fact that you have seen a level of permanence and a transference of the Israeli population to these occupied territories so what you have is not necessarily under Lord dour but you have de facto an exite annexation and under international law taking land through Force um is illegal now some of what the international court of justice has said really is quite quite breathtaking and we'll have uh very far-reaching ramifications it says the occupation of the West Bank and listen to this consists of systematic discrimination segregation and aparti now Israel has always argued that it's not an AP regime but the international court of justice begs to differ and the reason behind that Jonathan is that effectively you have Israelis living in the occupied uh territories with one set of laws for them and another set of laws uh for the Palestinians uh living there which of course they argue is the characteristic of a parthe they also go on to say that the infrastructure in the West Bank is to meant to remain in place indefinitely as a result of that it amounts to annexation now this this part again is highly significant they say and remember there are hundreds of thousands of Israeli settlers living in the West Bank in East Jerusalem they say evacuation of all settlements and dismantling of walls must happen and they returned uh all of those who were displaced as a result of the occupation they also talk of reparations now this is really incendiary stuff and as you can imagine it has not been being greeted particularly well here in Jerusalem by the Israeli um government and by Israeli officials the head of the knesset that's the Israeli Parliament uh sorry the head of the knesset's Foreign Affairs and defense commiss uh committee that's the the knesset's the Israeli Parliament he says he accuses the icj of being hijacked by islamists and says it encourages um terrorism now the the true to to understand the true Fallout of all of this will take some time but certainly when it comes to governments around the world about how they shape and frame their policy uh towards Israel it will have you know a huge impact on that and we're certainly likely to also see uh countries around the world introducing more s sanctions against the settlement movement and its leaders fascinating uh Alex thank you very much Alex Rossy there in Jerusalem for us uh do stay with us here on Sky News coming up we'll have all the latest for you as the na JS airports a range of businesses around the world all grapple with that huge it outage [Music] hello again you're watching Sky News a huge it outage has wed Havoc around the world disrupting airports trains the NHS shops Banks and broadcasters including us here at Sky News cyber security firm crowd strike says the issue believed to be behind the outage is not a security incident or Cyber attack and that a fix is being deployed well the company says the problem occurred when it released a faulty update to computers running Microsoft Windows the CEO of cloud strike George CTS spoke to NBC's Today Show here's what he have to say I want to start with saying we we're deeply sorry for the impact that we've caused to customers to Travelers to anyone affected by this including our uh companies so um we know what the issue is uh we're resolving and have resolved the issue now it's recovering uh systems that are out there and essentially as you've talked about in the statement I put out is um the system uh was sent an update and that update had a a software bug in it and caused a uh an issue with the Microsoft operating system and uh we identified this very quickly and remediated the issue and as systems come back online as they're rebooted they're coming up and and they're working and now we are uh working with each and every customer to make sure that we can bring them back online but um that was the extent of an issue the issue in terms of uh a bug that was related to our update it wasn't a Cyber attack you know it was related to this uh this content update and um as you might imagine we've been on uh you know with our customers all night and working with them many of the customers are rebooting the system and it's coming up and and uh it would be operational because of uh you know we fixed it on on our end and some of the systems that aren't recovering we're working with them so uh it could be some time for some systems that just automatically won't recover but it is you know it is our mission is why we're here to make sure that every customer is fully recovered and we're not going to relent until we get every customer back to where they were and we continue to protect them and keep the bad guys out of their systems let's bring in our data and friends it's correspondent Tom cheser Tom we heard there from the CEO of crowd strike he actually gave that interview a few hours ago how is the world doing getting back online yeah I mean like he said it's going to take a while for these things to go through in terms of it's really finicity protest you have to do it computer by computer this update was sent out it's a tiny bit of information 41 kilobytes you know if you think of an average song is 3,000 kilobytes this was really really really small but it had this huge huge effect people turning their computers on realizing they wouldn't really turn on including us here at Sky having to up with all sorts of workarounds to get on the air and put put the pictures out there it was interesting what he said there about um it was it was a defect he wasn't he did say he's deeply sorry but he didn't go into the details of exactly how this could have such a cascading catastrophic effect on so many sectors all the way around the world um it's interesting he said we continue to protect them and keep the bad guys out their system it was the good guys in this case they're a cyber security firm and they brought a lot a lot of businesses to their knes now because of that the way it works that terms you have to go through computer by computer even as various businesses have fixed those you know including here at Sky a lot of those will have created backlogs whether that's in terms of you know getting the right people to the right place in terms of crew rosters for trains or airplanes uh check-in systems so there is still that backlog this is likely to take you know more hours perhaps more days over the weekend really until we're back to normal Tom thank you Tom chesher there who's been following events all day for us and we'll have a special program for you on the global it outage which you can watch tonight at 8:00 pm here on Sky News we'll have all the latest developments for you 8:00 tonight here on Sky now Yemen's hthy Rebels have claimed responsibility for a drone attack which hit a part of Tel Aviv earlier killing one person and injuring a number of others joining me now is hen mazig who is a fellow at Tel Aviv Institute good to have you with us on the program uh really concerning this uh you have family I believe in Tel Aviv you'll be very worried that the famous Israeli Iron Dome failed to take this out yeah I spoke to my family in fact I was in Tel Aviv just 24 hours ago um my friends my family are all so afraid for their lives there was a 50-year-old man that was asleep while the the Drone flew into the building uh blowing it up and and uh killing the the man that was asleep and injuring many others um it's uh it's another attack coming from Yemen uh from theotis that are a homophobic anti-semitic group and and to see another front of this war targeting Israeli civilians is something that my entire family is really shaking today of course um the houthi strike coming AC course hours after the IDF killed a Hezbollah Commander 65 Rockets we hear launched into Northern Israel today by Hezbollah I I you worried about an escalation absolutely I mean the we are so focused on the war in in with Kamas in Gaza that we often forget that that's there's so many other fronts Israel is fighting a front in the north it's fighting against the htis we all we know that every all of those organizations are directly connected to the Islamic Republic in Iran there are their proxies that are being funded by them and I think we are all just we we want this war to end we want our hostages back home um and we just want our safety back and we just don't get it at at the moment yeah of course the worry is though isn't it that Israel for the most part has avoided direct confrontation with Iran even uh after the April drone attack do you think that is going to change the defense minister in Israel talking hinting about retaliation Israel will have to retaliate to this I mean which every country will have to retaliate for to a terrorist organization attacking its civilians um by a drone attack uh drone attacking exploding on a building is something that we remember very well from um the the Trade Center attack I think that's the connotation that many have um and I mean America has retaliated Israel will have to retaliate somehow just the fear is that it won't turn into an allout War um from the different fronts because I think it would be very difficult for for Israel to um to go through uh even further escalation at this point where do you think most people are in Israel all these months on since the war with Gaza you've talked about your family you've talked about uh uh others in the country wanting peace uh is the movement for peace growing all the time do you think calling on uh some sort of deal to bring the hostages home and end hostilities permanently yeah Jonathan we're we're exhausted we're exhausted by for from from the war we're exhausted to lose our soldiers we're exhausted to think about the hostages and and what they are going through uh 120 people 22 people in including young girls that um are going through horrific we know but based on the testimonies horrific horrific abuse uh we want them home we want all of this to end have you been failed by Netanyahu we've been failed by our leadership I mean I think absolutely there's a lot of criticism um to netan there's there cannot be no criticism to the leader of the country for getting us to this point uh we need a deal we need a deal to release the hostages we need a deal to end this war and I'm hoping that Hamas would agree to it I hope that Hamas andah and the htis and Iran will all come to their censes and understand that that they're not going to win this war not just war against isra it's a war against the entire West we all have to come together to stop them yeah we'll see what uh what that retaliation is in the coming hours and days but we must leave you there hen mazik senior fellow at Tel Aviv Institute thank you so much thanks for having me St with International matters a Russian court has sentenced the American journalist Evan gershkovich to 16 years in prison after being convicted of espionage in a trial widely seen as politically motivated he has said the allegations against him are false and his employer The Wall Street Journal has called the case a sham while the reporter was first arrested and detained in March last year after Russia claimed he had been Gathering secret information for the CIA in the past hour the Prime Minister has reacted to Mr gic's sentencing posting this message on X the sentencing of wsj reporter EV gershkovich is Despicable and only serves to underscore Russia's utter contempt for media Freedom journalism should not be a crime gershkovich must be released immediately well let's get more from our Moscow correspondent Iva Bennett who's outside the court and this hearing uh held behind closed doors very little transparency let's have a listen as you say Evan G gershkovich the Wall Street journalist uh Journal reporter sorry has just been convicted of Espionage here in catherineberg in a Russian court and and sentenced to 16 years behind bars just let that sink in he's an American reporter who his his employer The Wall Street Journal say was just doing his job um he's just been found guilty of spying for the CIA according to Russia um these are charges the White House has dismissed as ridiculous after a trial The Wall Street Journal has dismissed as a sham and it's a Mark I think of just how low relations have sunk between Moscow and Washington yes we were allowed into the court to witness the verdict we saw Evan gershkovich standing in the glass box that where that is customary for defendants to stand in it's known as the aquarium he didn't look surprised as the verdict was handed down he offered a Ry smile at one point appeared almost to shrug his shoulders it was the look of resignation someone at the mercy of the of the Russian legal system um but we don't know what went on during the trial because it was behind closed doors no media were allowed in no diplomats no family members either uh it was all held in secret we were allowed in right at the start before it began and then right at the end for the verdict all we do know about it was that it happened very quickly all wrapped up within just three hearings over the course of just 3 days Evan gurovich has already spent 16 months of course behind bars after being arrested here in your cinberg in central Russia in March last year he was on a reporting trip for the Wall Street Journal uh when he was arrested Russia claims he was spying for the CIA accusing him of gathering Secrets at a tank Factory they say he was caught red-handed but we've never seen any evidence to that effect he denies the charges The Wall Street Journal does as well so does the White House and US Government um and they accuse Russia of using him as a bargaining chip in a potential prison exchange and on that front um there's a lot of speculation about um what the speed of the trial could mean about our po about a potential prisoner exchange because people are speculating that uh Russia's been trying to rush through the legal proceedings to wrap that up uh because potentially a swap deal is a foot uh Vladimir Putin's spokesman was asked about this uh today by journalists and Dimitri pesov replied saying I'm leaving that question without an answer so make him that what you will nothing confirmed on that front but for now what is confirmed is that Evan gerkovich in the building behind me uh has been found guilty of spying and he's been sentenced to 16 years behind bars here in Russia Iva Bennett reporting while President Joe Biden has just released a statement in reaction to that news he says Evan gershkovich received a sentence of 16 years in a Russian prison despite having committed no crime rather he was targeted by the Russian government because he is a journalist and an American we're pushing hard for evans's release and we'll continue to do so as I've long said and as the UN also concluded there is no question that Russia is wrongfully detaining Evan journalism is not a crime we will stand uh we will continue to stand strong for press freedom in Russia and worldwide and stand against all those who seek to attack the press or Target journalists that was the president speaking in the last few minutes lots more still to come on Sky News today including I'm going to be speaking to a former Chief superintendent with the Met police about last night's rioting in leads [Music] I'm Greg milm and I'm Sky's Chief north of England correspondent I've reported from around the world and around the UK I'm Mark Stone I'm Sky's us correspondent based here in Washington DC and Beyond the United States from across the world I report on the biggest stories I'm Stuart Ramsey and I'm Sky's Chief correspondent I'm David Levens and I'm Sky's senior Ireland correspondent I remember some of the worst of the violence here I'm Alex Crawford and I'm sky special correspondent based in Istanbul there's always more to the news than a headline we want to discover to delve a little deeper to find out what's really going on explanation analysis the people at the heart of every story I'm Neil Patterson and this is the Sky News Daily podcast Alex Crawford joining us now from Ukraine their personal possessions are all scattered around the place our economics and data editor Ed corway try and make sense of at the big numbers for us things can change incredibly quickly that's what they have done so by the end we'll hopefully all understand what's going on in the world just that little better available whenever you get your podcasts [Music] [Applause] [Music] this is the game changer seat look it even comes with binoculars [Music] [Music] [Music] Fly Emirates fly better welcome back let's get more on the situation in leads overnight joining me now is Dell babo who is former Chief superintendent with the Metropolitan Police good to have you with us um I mean these scenes last night a bus on fire a police car turned over all very worrying yeah absolutely as we come into the summer it's always worrying to the police when you have these kind of events disorder events and with social media people are always concerned about copycat kind of situation so the police will want to uh act very very decisively the Home Secretary also said at this moment that she expects some uh police to take care of what's happened so there'll be a lot of footage a lot of people film themselves there's a lot on social media that will help the police in identifying corporates and I should imagine the next few days uh quite a lot of people will have uh have the doors kicked in and people will be arrested for the offenses that we've seen so it's a bizarre situation people uh seem to think that they can film themselves and get away with it but actually they're providing great evidence for the police to move forward and we're hearing at one point the police had to uh be withdrawn from the area because they were being targeted yeah so uh I mean this this is a a particularly nasty aspect of what happened so it wasn't just property but uh please officers were were specifically targeted and and needed additional resources uh but what what they would have done is police officers would have had bodyw warn cameras there would have been extensive CCTV uh people have shared footage on social media and you'd have an intelligence unit going through all of that information um developing individual packages to identify who the U people are and then looking at arrest teams going around knocking knocking on doors and and arresting people Community leaders play a crucial role don't they in this sort of situation yeah absolutely I I think uh what seems to have happened uh is that there was an attempt by social workers to take some um young people into into care that seems to be the trigger point uh I think PE everybody involved in leads the the chief executive I was listening to the chief executive on the radio Community leaders are calling for calm uh but it's important for people to understand that if they've taken part in this violence or they're thinking of taking part in violence that they will be caught they'll be arrested and put through the judicial system uh talk to me about this it outage as well on a different uh topic uh it's been a real issue for so many uh businesses organizations Airlines of course what about the emergency services and the police it seems that they've managed to to weather it to a certain extent yeah I mean a lot of organizations will have backup systems and it appears that um the Emergency Services backup system has been particularly infective uh but I sit on a number of boards number of charity organizations and almost with exception I've had uh emails telling me that there's there's some concerns about what the operational delivery of the services so so I think it's it's affected lots of different organizations I think to begin with there was a lot of thought about it being some kind of terrorism or ransomware but it now appears to be a bit of a up by an organization who were trying to fix one part of a system so it's probably a reminder of how vulnerable we would all be if there was uh an outage like this even if it's a small outage that that can be rectified very quickly it's h it's virtually impossible to do anything these days without having some kind of need for software and while we've got you on uh just a quick thought about this uh escaped prisoner Graham gum escaped from wormwood scrubs he's on the Run he was being treated at Hammer Smith hospital and and and clearly saw an opportunity yeah so I I think there'll be uh as always with these kind of things um the police uh the prison Services probation rely very very heavily on working with the media uh the fact that um organizations like sky are showing the image giving giv this um publicity it's going to be very very difficult for somebody like this to hide away so there'll be a Manhunt um and I think what you'll see is quite a lot of activity in and around that area people can't get very far if you remember previously when we've had um escapes uh people don't travel very far um uh I think the only difference these days from manhunts in the past is that people may have mobile phones they may have have a way of actually determining where they're going to be and might have somebody to assist them so um but I'd be very very interested to see um how quickly the police hopefully recapture this person okay we'll leave it there but thank you for your help and your thoughts D Baboo superintendent with the Met let's take a look at the weather there'll be a change in the weather over the weekend as rain spreading East introduces cooler and fresher conditions the coming week looks a little bit more changeable but temperatures could still top 20 Celsius this afternoon there'll be plenty of fine sunny weather across much of England and Wales Cloud over Scotland and Ireland will thicken with rain pushing in ahead of that CL will increase across parts of Wales and the Southwest now overnight wet weather will swing around becoming heavy in the southwest it'll be a mild night for all potentially tropical in the Southeast it'll be a mild start to the day with the best of the sunshine through Central and Eastern areas cloud and rain will spread erratically Eastward through the morning with some downpours likely some areas will see up to 2 Ines of rain bringing challenging driving conditions at times East Anglia and the southeast will see best of the sunshine with temperatures approaching 30 Celsius stay with us on Sky News coming up after the break we have all the latest for you it's the NHS airports a range of businesses around the world all grapple with a huge it outage cyber security firm crowd strike says it's working to fix the problem [Music] this is Sky News today it's 4:00 the headlines a major it outage hits companies across the world grounding planes and causing problems at Banks supermarkets and train companies a software update from one of Microsoft's clients the cyber security company crowd strike is blamed for what could be the biggest it outage in history we know what the issue is uh we resolving and have resolved the issue now it's recovering also this hour President Biden is to return to the campaign Trail next week after isolating from covid symptoms the UN court rules that Israel's settlement policy in Palestinian territories is a breach of international law American journalist Evan gershkovich is jailed for 16 years in a Russian prison for spying and the number of people are arrested in leads following a riot that saw a double-decker bus set on fire hello there very good afternoon a huge it outage has waked Havoc around the world disrupting airports trains the nhhs shops Banks and broadcasters including us here at Sky News cyber security firm crowd strike says the issue believed to be behind the outage is not a security incident or Cyber attack and that a fix is B being deployed the company says the problem occurred when it released a faulty update to computers running Microsoft Windows while the CEO of crowd strike George CTS spoke to NBC's Today's Show here's what he had to say I want to start with saying we we're deeply sorry for the impact that we've caused to customers to Travelers to anyone affected by this including our uh companies so um we know what the issue is uh we're resolving and have resolved the issue now it's recovering uh systems that are out there and essentially as you've talked about in the statement I put out is um the system uh was sent an update and that update had a a software bug in it and caused a uh an issue with the Microsoft operating system and uh we identified this very quickly and remediated the issue and as systems come back online as they're rebooted they're coming up and and they're working and now we are uh working with each and every customer to make sure that we can bring them back online but um that was the of an issue the issue in terms of uh a bug that was related to our update it wasn't a Cyber attack you know it was related to this uh this content update and um as you might imagine we've been on uh you know with our customers all night and working with them many of the customers are rebooting the system and it's coming up and and uh it'll be operational because of uh you know we fixed it on on our end and some of the systems that aren't recovering we're working with them so uh it could be some time for some systems that just automatically won't recover but it is you know it is our mission is why we're here to make sure that every customer is fully recovered and we're not going to relent until we get every customer back to where they were and we continue to protect them and keep the bad guys out of their systems bring in our data and friends it's correspondent Tom chesher Tom many people will be wondering how on Earth this was able to happen not just isolated to one region or country but globally yeah and when the CEO says that they're keeping the bad guys out of the systems well you wonder what the bad guys would do this is what the good guys are capable of this was a tiny little update that's pushed all around the world 41 kilow tiny minuscule amount of information but so many computers around the world when they had this put around they just didn't wake up you've got this blue screen of death as you can see on the monitor there and it was sort of almost every sector in almost every country around the world it was really really extraordinary in terms of just how widespread it was and when we say widespread it was very very in terms of the depth there so the systems that seem to be affected it was the rail industry for instance it was Airlines and airports but it wasn't say air traffic control it wasn't the operation of trains themselves they work on different systems it was more a lot of things that interfac with the public so in terms of Passenger information in terms of people being able to check in online so that resilience that is quite lucky but it it is extraordinary you know you have the internet the whole idea of it is it's the decentralized network but because of the dominance of big firms like crowd strike you know the second most valuable cyber security company in the world up to this point uh and then you have Windows of course which Powers so which operates so many of the world's computers because you have those big Central noes to go through if there is an effect like this it can have consequences that Cascade all around the world and those consequences are continuing to be felt you heard the heard the CEO of crowdstrike there saying that there was a fix that is true and people do know how to fix this the problem is you have to go computer by computer that's what we've been doing here at Sky News getting systems back online thousands of computers and that will be the case for businesses all around the world so there's a lot to do and then even once they've gone that line they've still got this backlog so things like travel especially in terms of airports I think we're going to continue to see the disruption into this evening perhaps into this weekend it is deeply embarrassing for crowd strike this s single point of failure has rippled across the world I haven't seen anything really like it for a very long time it might be one of the biggest Internet outages um we have seen to date that's because we rely on the internet so much and because this company is so dominant yeah the Fallout from this is going to be huge isn't it uh Tom for the moment thank you very much well Tom mentioned uh disruption to uh Travelers around the world and they of course have been experiencing severe delays and cancellations as Airlines grapple with today's IT issues hether airport says flights are operational but the airport is experiencing delays London Gat workers will that passengers may experience delays as well but people should still arrive at their scheduled check-in time meanwhile staff at Lon Airport have resorted to manually checking in customers Manchester Airport says ground handling services for some Airlines have been affected let's head to Edinburgh airport where Sky Conor GIS is uh it's been chaos there hasn't it Connor yeah it certainly has been Jonathan a day of chaos uh here at Edinburgh uh starting off this morning when this began to unravel across the world uh problems initially with all of the information screens not producing the correct information that led to chaotic scenes through in the Departures area where there were numerous Tales of people inside there who' manually checked in uh because the electronic system was down the security had failed for a period of time as well they turned up at their gate H and it transpired that the plane had already parted that led to some pretty angry scenes uh and in the last few minutes actually a woman was in tears just uh within uh a few meters of us because she was standing at the gate and watched her plane depart as well uh so things are gradually getting back up and running here Ryan a was probably the worst affected in terms of a wave of cancellations Edinburgh airport confirming 50 flights in all have been canceled so far around 50,000 passengers in this particular Airport have been impacted and Ryan a were having to manually check people in with uh old school pen and paper they were crossing people's names off their list as passengers were producing uh boarding cards from their phones that were not working because of the severe it glitches let's get an update now from one of the bosses here at Edinburgh airport who's been giving this giving us this update in the past few seconds been a difficult day and we get those in aviation um however we've been really impressed with the team today coming together and helping our passengers manage the chaos of the it outage this morning we were back up and running by around lunchtime and this afternoon's really been a story of working with the airlines to determine what planes can leave and what planes can arrive we've had a number of cancellations around about 50 uh today and that may rise but it's a case of managing that managing the passengers and we really want to thank our passengers for our patience it's been a really frustrating day for them but I think they've understood and they've worked with do you think this could have knock on impacts for the coming days how do you foresee that yes it's getting back to normal but clearly there's a number of passengers there's 50 planes of passengers that need to get to where they're going to over the next coming days we'll be running a fuel schedule tomorrow and over the weekend but it'll be a case of trying to assist those passengers to get onto flights to get them home clearly the financial impact on all of this for passengers we've been hearing countless Tales of people being2 3,000 out of Po pocket frantically looking for other options to try and get to their final destinations all the while hotels around this area have been hiking their prices as well which is been part of a miserable Fallout of today's chaos let's have a chat now with Tom uh who's one of the passengers affected Tom tell us about your story today yeah I arrived by bus maybe two hours ago and then I got a message uh WhatsApp no it was an email uh it said okay your flight is canceled there's nothing we can do uh I can't go to my app the app was broken it said okay there's a technical issue with a third party company I don't know the name but uh nothing worked you can change your flight you can get a refund and then maybe 30 minutes ago the app started working again I changed my flight I think I had to chat with other passengers and I think I'm the only one uh who worked uh it worked with me but not with the other ones so you've managed to get a new flight when is that is that going to be today tomorrow it's tomorrow 9 a.m. so so what happens in terms of your hotel or what you going to do now is no Hotel I changed the bookings everything I think the cheapest hotel is about 400 pound and it's maybe 5 miles away so there is no chance we have to sleep you be sleeping on the airport floor tonight uh but is the main priority you just getting on another flight potentially tomorrow and just getting home is that right just go away and yeah how would you sum up how this experience has been uh I mean I think it's the worst case for every traveler I mean I have 5 day camping trip behind me there's my stuff everything is red and uh you see I just want to home and this is maybe the worst case that can happen so okay good luck Tom thanks very much indeed for your time on Sky News similar story everywhere you look here in this airport same story in many airports across the UK across the world as the full impact is felt of this major Global it chaos yeah so tough isn't it for passengers trying to get away Connor Thank you very much Connor there in Edinburgh for us well many retailers have reported issues with taking digital payments and Banks and the London Stock Exchange have also been disrupted let's speak to our business presenter Ian King Ian so many different sectors have had trouble today which have been the hardest hit I think probably Aviation uh Jonathan if you look at the overall sweep of the outages around the world obviously uh this began in the middle of the night our time but uh Asia Pacific was uh certainly open the financial markets were open there's talk of some losses being incurred by customers of brokerages particularly in countries like India but I think the main quantum of disruption has really been in aviation you saw uh airports like changy in Singapore Narita in Tokyo across to Dubai in the Middle East all being affected then obviously in Europe you've had widespread Havoc being created uh particularly airports such as schipol in Amsterdam and Berlin in Germany and of course in the United States the main Aviation regulator there the FAA was very very quick to tell the uh three biggest carriers in the country United Delta and American Airlines that they all had to grind their flights so th those Services have now been resumed I think more broadly uh this is going to raise all sorts of questions about the future of uh the provision of IT services crowd strike interestingly is what's known as npoint protection uh provider and that really is involved in catering for protection for physical devices such as computers laptops mobile phones and so forth when they are linked to a network remotely and in particular when and those services are provided by the cloud which is what crowd strike seeks to do a lot of other cyber security providers will provide uh software that's fitted into a network provider's own backend service so it's a it's a different way of providing the services and it's evolved over the years as well initially it was uh simply antivirus protection but the uh founder uh George CTS uh decided over time that there were a whole panoply of other services uh that needed to be provided and in different way of doing so uh data protection in the age of the cloud being a key one threat detection being another so uh the way that the industry has evolved has been absolutely fascinating crowd strike itself a real darling of the uh stock market of Wall Street the share price has risen by 96% since the beginning of the year it was seen as a company with explosive growth prospects in particularly as I say in endpoint protection where it has 24% of the market now this of course only affected uh those customers who were having the services provided via Microsoft as uh as Crow strike itself said this doesn't affect you if uh you you were using other platforms such as Mac or Linux but nonetheless widespread ramifications in in particular I think there will be questions asked in days and weeks about the importance and the strength of the big it companies and the fact that the UK's infrastructure the world's infrastructure it infrastructure is really dominated by a handful of big tech companies now the last few moments Jonathan I can tell you um Mr CTS the founder and chief executive of crowd strike has put up a another tweet on social media here let me read this out to you because this is literally just dropped he says today was not a security or cyber incident our customers remain fully protected we understand the gravity of the situation and are deeply sorry for the inconvenience and disruption we are working with all impacted customers to ass ass ensure that systems are back and that uh they they can operate so that's in the last few moments that uh George CTS has said that um just looking at the rest of uh this statement uh deliver the services their customers are accounting on as noted earlier the issue has been identified and a fix has been deployed there was an issue with a falcon that's the name of the product content update for Windows hosts and then he says I'll provide updates to our community and the industry as they become available so an element of Contrition there on the part of Mr CTS whose uh shareholding uh in uh strike at the close last night was worth some 4.7 billion US do uh crowd strike shares themselves have fallen they're currently off by 8% over the course of the session I think that's quite uh a little on the low side surprisingly low given that they were off at one point by 20% in pre-market trading so clearly there are some people on Wall Street that uh feel feeling reasonably confident that the company is getting to grips with this but this debate about the grip that a handful of really big Tech Giants have over the world's infrastructure I think it's going to be a debate that really rages over weeks and months to come yeah it really is uh the ramification is going to be huge aren't they thank you I very much uh in in the city there joining me now Tom Kidwell a former British Army and UK government intelligence specialist and co-founder of ecliptic Dynamics uh thanks for your time this afternoon I'm sure you've been pretty busy uh deeply sorry is what the CEO of crowd strike has to say just there but that's going to be little consolation isn't it for people who have missed uh flights who've lost money through business uh news organizations like us who've had quite the day of it yeah absolutely I mean it's start with an apology somewhere but I think it's key to focus at this point on the fact that uh like they say this wasn't a Cyber attack This was um as the details come out a mistake essentially so somewhere in that organization the process has broken down to allow this piece of software to be released at a point where it wasn't ready or wasn't tested sufficiently to make sure it was fit for purpose I suppose from their perspective they will have lots of different platforms and customers that they're working to um and this is isolated just to Windows but it's the scale and the depth and the breadth and not just the global nature of it but the size of the organizations that have been impacted so a lot of Home users won't have been affected by this because they won't have crowd strike as their supplier but it's all the services and the big organizations that use them are stopping the day-to-day consumer conducting their business so the the reach is vast yeah and given that the reach is so vast as you say uh do you think we now need to ask ourselves the question uh do we need to spread ourselves a bit more thinly rather than so many people relying on one organization like this easier said than done you know that there's not many organizations that can stand up the capability that crowd strike is delivering at the scale they are delivering to you know these are Enterprise level organizations that are being provided you have to have the ability to support them on a day-to-day basis so it's not that uh everyone's putting all their eggs in one basket per se it's just that to be able to reach that level is quite difficult um and then as an organizational level how do you mitigate against that in the future well I mean realistically the only way to do that is to have almost two sets of infrastructure you're running with different suppliers so at the end of the day uh you have to pick one um and hope that they will be the one that will support you throughout moments like this yeah have you been quite impressed how uh many organizations such as the the NHS for example um and uh airports to a certain extent have been able to switch to manual operations fairly easily or certainly to alternative ways of operating they may not be as good or as efficient but it they haven't ground to a hold yeah absolutely and that's that's nothing to do with the technology side of things is it that's about business continuity business planning and the leaders in those organizations recognizing that they might have a critical vulnerability and if the worst does happen how do they mitigate against that and what can they do to be able to service the people that rely on them immediately and it might not always be perfect but at least they're aable to still produce what they need to do and to move forward and support their customer base you used to work for the Army um I haven't heard much from the military today about how they have coped or if they've had any struggles of of your former colleagues contacts spoken to you uh no but bear in mind this is uh a patch update that would have been released very quickly overnight which is why it's spread so quickly um public sector organizations tend to be a bit more cautious with applying a media updates so it might just be that they have not got around to updating to this particular patch um immediately which is why you know in in that instance it served them very well to be slightly cautious and um and Ure that the updates are fit for purpose before rolling them out entirely okay we will leave it there but we appreciate your time thanks very much for being with us and for your analysis and we will have a special program on the global it outage which you can watch tonight at 8:00 P.M on Sky News crash the global it outage here on sky at 8:00 okay let's turn our attention to the United States now Joe Biden's campaign manager says the US president will be back on the campaign Trail next week President Biden has been recovering from covid and is under intense pressure from within the Democratic party to drop out of the race against Donald Trump for the White House Skies David Levens joins us now from Washington uh David it seems that there is a lot of momentum now from senior Democrats to try and persuade Joe Biden to step down yes another four Democratic members of Congress now joining the long list of people suggesting that it is time for a new candidate ahead of November's election so to describe the Democratic party as divided would be an understatement we're witnessing open Warfare really and it's illustrated by the fact that today in a memo Joe Biden's campaign manager told staff that while he is currently convalescing at home in Delaware having tested positive for covid he will be returning to the campaign next week and he's doing so because he still believes he is the only candidate who can defeat Donald Trump that he's in it to win it quote unquote at the same time our colleagues at NBC are hearing from sources close to the Biden family that they have begun to discuss an exit strategy a strategy that would allow him to choose the moment when he would exit the race now the White House is firmly denying the claim that the family is discussing his exit but you would expect them to do that because to concede that he was preparing preparing to drop out raises huge questions it makes him a lame duck president in many ways people will begin to ask if he's not capable of standing or in or serving I should say for another four years is HE capable of governing for another four months and that's the sort of question America will not want the rest of the world and particularly its enemies across the world to be asking it will never want to be perceived as weak so there are certainly huge challenges for the Democratic party as they grapple with whether or not Joe Biden is indeed going to be their candidate or if they have to find someone else to stand against Donald Trump in less than 4 months time okay David thank you lots more still to come here on Sky News we're going to be in leads as police make a number of arrests following that Riot that saw a double decker bus set on fire [Music] I'm Greg milm and I'm Sky's Chief north of England correspondent I've reported from around the world and around the UK I'm Mark Stone I'm Sky's us correspondent based here in Washington DC and Beyond the United States from across the world I report on the biggest stories I'm Stuart Ramsey and I'm Sky's Chief correspondent I'm David Levens and I'm Sky's senior Ireland correspondent I remember some of the worst of the violence here I'm Alex Crawford and I'm Sky's special correspondent based in Istanbul there's always more to the news than a headline we want to discover to delve a little deeper to find out what's really going on explanation analysis the people at the heart of every story I'm Neil Patterson and this is the Sky News Daily podcast Alex Crawford joining us now from Ukraine their personal possessions are all scattered around the place our economics and data editor Ed Conway try and make sense of at the big numbers for us things can change incredibly quickly and that's what they have done so by the end we'll hopefully all understand what's going on in the world just that little better available whenever you get your podcast [Music] [Music] [Music] am [Music] [Applause] [Music] [Music] de with Sky News the US President Joe Biden has condemned the convi ition of American journalist even gershkovich in Russia where he's been sentenced to 16 years in jail the reporter was first arrested and detained in March last year after Moscow claimed he'd been Gathering secret information for the CIA Mr GIC has said those allegations are false and his employer The Wall Street Journal has called the case a sham well in a statement President Biden said Evan gershkovich received a sentence of 16 years in a Russian prison despite having committed no crime rather he was targeted by the Russian government because he is a journalist and an American we are pushing hard for evans's release and will continue to do so as our long said and as the UN also concluded there is no question that Russia is wrongfully detaining Evan journalism is not a crime will continue to stand strong for press freedom in Russia and worldwide and stand against all those who seek to attack the press or Target journalists a Moscow correspondent Bennett has more on the story from outside the court as you say Evan G gershkovich the Wall Street journalist uh Journal reporter sorry has just been convicted of Espionage here in you catherineberg in a Russian court and and sentenced to 16 years behind bars just let that sink in he's an American reporter who his his employer The Wall Street Journal say was just doing his job um he's just been found guilty of spying for the CIA according to Russia um these are charges the White House has dismissed as ridiculous after a trial The Wall Street Journal has dismissed as a sham and it's a Mark I think of just how low relations have sunk between Moscow and Washington yes we were allowed into the court to witness the verdict we saw Evan gershkovich standing in the glass box that where that is customary for defendants to stand in it's known as the aquarium didn't look surprised as the verdict was handed down he offered a Ry smile at one point appeared almost to shrug his shoulders it was the look of resignation someone at the mercy of the of the Russian legal system um but we don't know what went on during the trial because it was behind closed doors no media were allowed in no diplomats no family members either uh it was all held in secret we were allowed in right at the start before it began and then right at the end for the verdict all we do know about it was that it happened very very quickly all racked up within just three hearings over the course of just three days Evan gurovich has already spent 16 months of course Behind Bars after being arrested here in your cinberg in central Russia in March last year he was on a reporting trip for the Wall Street Journal uh when he was arrested Russia claims he was spying for the CIA accusing him of gathering Secrets at a tank Factory they say he was caught red-handed but we've never seen any evidence to that effect he denies the charges is the Wall Street Journal does as well so does the White House and the US government um and they accuse Russia of using him as a bargaining chip in a potential prisoner exchange and on that front um there's a lot of speculation about um what the speed of the trial could mean about a PO about a potential prisoner exchange because people are speculating that uh Russia's been trying to rush through the legal proceedings to wrap that up uh because potentially a swap deal is a foot uh Vladimir Putin's spokesman was asked about this uh today by journalists and Demitri pesov replied saying I'm leaving that question without an answer so make him that what you will nothing confirmed on that front but for now what is confirmed is that Evan gerovich in the building behind me uh has been found guilty of spying and he's been sentenced to 16 years behind bars here in Russia IA benett forest in Moscow back here police say several people have been arrested following a night of violent disorder in a suburb of leads a bus was set on fire and a police car overturned during the disturbances in the hair Hills area in the east of the city Sky shingi Marque joins me now from the area uh shingi what are we being told about why this violence began well the police have put out a statement adding a bit more detail a bit more context to those chaotic scenes we saw yesterday and here on the ground what you have behind me is a clear cleanup operation in which there are Road sweepers out we've seen people moving the debris behind me because behind me yesterday night there was a bus that was on fire and that bus was at the focal point of that disorder which also saw a police car overturned and several flame set a light in the hair Hills area and just coming back to your question about the more detail we have the police have released a statement in the afternoon just telling us a bit more about what happened they say that they got a call yesterday about 5:00 p.m. after social workers reported being met with hostility when dealing with a child protection matter they say responding officers were attacked and helped by children's social care helped when children's social Care staff were then withdrawn to a place of safety the situation escalated and we had those ugly scenes we saw yesterday which garnered quite a political reaction from the mayor of West Yorkshire and the Home Secretary just to name two people there is still a police presence at the scene not just this Cordon behind me but in the in the area we also know that there are police forces as well as has a number of officers in Riot Vans the police say that their presence will remain in the area over the course of the weekend as they seek to quell any type of disruption that could occur again tonight in leads thank you D with us coming up next on Sky News we have all the latest for you as the NHS airports and a range of businesses around the world grapple with that huge it outage [Music] [Music] [Applause] hello again welcome back you're watching Sky News just want to update you on the news that the United Nations highest court has said that Israel's occupation of the Palestinian territories and settlements are illegal and should be withdrawn as soon as possible it's its strongest findings today on the Israel Palestinian conflict within the last few minutes prime minister Benjamin Netanyahu has released a statement uh on social media saying the Jewish people are not occupiers in their own land including in our Eternal capital Jerusalem nor in Judea and Samaria our historical Homeland no absurd opinion in the haue can deny this historical truth or the legal right of Israelis to live in their own communities in our ancestral home so Benjamin Netanyahu are pushing back in the strongest of terms that ruling in the ha bring you more on that story uh throughout the afternoon and evening but right now our top story in the major Global it outage that's hit businesses right around around the world cyber security firm crowd strike says the issue believed to be behind the outage is not a security incident or Cyber attack that's the good news and that a fix is now being deployed well the company says the problem occurred when it released a faulty update to computers running Microsoft Windows let's speak to Emily Taylor from chattam House and an editor of the Journal of cyber policy good to see you this afternoon uh when you woke up like the rest of us this morning uh were you surprised at the scale of this well it's the familiar sing feeling isn't it I mean I'm sure for you with Sky uh being taken off the air that must have been a a really awful thing to wake up to but it really underlines doesn't it our Reliance on technology and that A A Fault in a single update from a security provider very very well respected and well established security providers crowd strike mixed in with Microsoft in that situation you get you get this sort of viral effect if you like you see the the the infection spreading across all Industries all sectors and throughout the world I suppose the big question for many people is that this has caused a huge amount of uh disruption is it something that could easily happen again well no no people are perfect no software is without errors um and so um you know of course these things can happen but it is really worth reflecting that that these sort of very huge scale events are theoretically possible at any time but actually in real life they don't happen very often um but when they do they have this effect what's what is really encouraging is that the crowd strike um they they have communicated about it they have issued a fix that's being rolled out they have been very honest in saying look it will take time for people to get back to normal just because of the type of error it it means that you have to manually get to all of the computers affected which for large organizations is going to be a big thing to do yeah we've had uh technical people here running around all day trying to get our various systems back online which one by one they've managed then it'll be a scene replicated right around the world for those of us who aren't technical who don't understand computers just explain in as simple terms as possible what went wrong and what the fix is because the fix isn't necessarily as simple as some may think so what went wrong is this is is is known as a security update so all software has faults and and and those become known to the manufacturer over time so what they do is they they they issue what we call Patches software updates and it's it's it's actually very good practice to be on top of your software updates and to keep them updated because that actually in most cases protects you AC against outages in this case unfortunately that software update that's supposed to protect people had an error in it and when you mix that with um Windows environment so Microsoft environments that had a catastrophic failure the so-called blue screen of death which you have been seeing today Jonathan yeah we've got plenty of those around The Newsroom although they are thankfully disappearing uh as I speak which is which is uh good news but it does suggest doesn't it that we shouldn't be putting so much Faith uh uh in in one organization an organization which U many of us had never heard of before this morning so it is true but we are reliant on uh a small number of uh of providers so there's the global big Tech Giants on whom we all rely and then there's also um suppliers of specialist services such as crowd strike and it tends to be that they they are providing uh their services to a very wide range of people because they're good at what they do and there are an awful lot of threats out there that need to be protected against but it does lead to that moment of reflection on two points one our Reliance on a a relative ly small number of providers which means that when these events happen it really does have a global impact across every sector and to the need for resilience accidents happen it's important that we can all as socities recover be able to function at a minimal level and sort of take these things in our stride where possible and my hope is now that a fix has been released and people start to to to apply that that this will hopefully fade in the memory if not for crowd strike then at least for the rest of us yeah let's hope hope so and just on that point very briefly if you could Emily uh what about the future of crowd strike um uh are they going to bounce back I mean their share prices taken a a dip uh the CEO has been uh on TV today apologizing um because they're such a vast company and because of the work they do will will they survive this um difficult to speculate yes there St I suppose if like I don't know if you recall Jonathan a few years ago talk talk the UK mobile um company had a terrible cyber security incident and it shares plummeted it was a disaster it went on for ages and it seemed like it was going to be the end in a in a year also its share price had completely recovered and so sometimes these events happen a couple of years ago Facebook took all of its services offline accidentally these things do happen is really about how how crowd strike reacts and how uh it it responds you know the fact that it's issued a fix within a a short number of hours that it C is CEO has got out on the airwaves apologizing making all the right noises about how seriously they take it I hope that those are good signs but I I imagine there will be some very very difficult internal and external conversations that they'll be having over the coming months uh yes I think I think we can all agree with that um Emily Taylor from chattam House great to get your thoughts thank you very much thank you busy afternoon here on Sky News let's get more now on the breaking news that the international court of justice has ruled that Israel's settlement policy in the occupied Palestinian territories is contrary to international law in the last few minutes the Israeli Prime Minister Benjamin Netanyahu described the ruling as absurd I'm joined Now by Michael sard and Israeli human rights lawyer it's going to be good to get your analysis on this what's your immediate reaction to the ruling well hello and thank you for having me well the ruling is quite uh amazing it's an 83 page indictment basically that lists does law in its 57y old occupation disinheritance of Palestinian property and colonization of East Jerusalem and the and the West Bank um you know it's a cliche to talk about a legal earthquake but it is really an earthquake uh nety who says the Jewish people are not occupiers in their own land well the question of whether a certain Collective has links historical links um religious ties um and cultural ties to a certain area doesn't conclude the question of what is the legal status they have over that area the prohibition on annexation was set in the postc world war International legal order uh as a very fund Al principle to solidify the desire to extinct Wars after what Humanity has uh uh went through in in in two world wars and in basically thousands of years of Wars uh we as a as as as a as a species decided that we want to have as little Wars as possible and so the prohibition on annexation on unilateral annexation and colonization of uh lands that were conquered uh by force is a very important International principle one of the most important principles so whether the Jewish people have ties to that area which they do we do doesn't have any bearing on the legal question on how the International Community how the parties to the conflict should make a decision uh on on on the permanent status of those lands uh where millions of Palestinians live yeah is the issue here from a legal perspective not so much that uh the Invasion happened in the in the Six Day War but rather that it's been a permanent move that the population uh hasn't left the territories and that is why the hag has said it it is essentially annexation yeah I mean uh the the heg made several conclusions each one of them is devastating in legal terms for Israel one is that the Israeli presence in the West Bank has become uh illegal because Israel has abused the powers it was given by International laws of belligerant occupation as an occupying power and it it abused them to frustrate the very objects of this field of law to make sure that a resolution to a conflict will be done in consent in in negotiations and not by uh Force the second uh uh conclusion or assertion was that Israel has annexed the West Bank and East Jerusalem and that is Al a devastating a very very serious uh conclusion which would have bearings on the obligations of other countries and international organizations such as the UN in its dealings with Israel economic diplomatic even uh uh um weapons trade Etc and the third one uh and that is something that is very very embarrassing for me as an Israeli as a and and as a Jew um yeah sorry to interrupt but but it is is actually meaningless isn't it because it's not binding well it's not binding in the sense that it's not a court order but the but the highest court in the world has made a declaration about what is the legal situation today so um countries uh and uh um courts around the world who are um who feel or uh respect international law would find these findings as binding in their dealings with with Israel so yes if Israel does not leave uh or end its presence it doesn't violate an order because no order was issued but it but the court has declared that its ongoing presence in the West Bank in East Jerusalem and in Gaza is a violation of international law and it found that uh all the countries in the world and international organizations such as the UN must do what they can to make sure that Israel's presence will end okay uh good to get uh your opinion on all of this thank you very much Michael sad Israeli human rights lawyer thank you very much okay lots more to come including we're going to look at how travel has been affected by today's huge it outage don't go away [Music] I'm Greg milm and I'm Sky's Chief north of England correspondent I've reported from around the world and around the UK I'm Mark Stone I'm Sky's us correspondent based here in Washington DC and Beyond the United States from across the world I report on the biggest stories I'm Stuart Ramsey and I'm Sky's Chief correspondent I'm David Lev and I'm Sky's senior Ireland correspondent I remember some of the worst of the violence here I'm Alex Crawford and I'm Sky's special correspondent based in Istanbul there's always more to the news than a headline we want to discover to delve a little deeper to find out what's really going on explanation analysis the people at the heart of every story I'm Neil Patterson and this is the Sky News Daily podcast Alex Crawford joining us now from Ukraine their personal possessions are all scattered around the place place our economics and data editor Ed corway try to make sense of at the big numbers for us things can change incredibly quickly and that's what they have done so by the end we'll hopefully all understand what's going on in the world just that little better available whenever you get your podcast [Music] [Music] [Music] [Applause] m [Music] [Music] [Applause] if you forgot your pajamas Emirates has got you covered [Music] [Music] Fly Emirates fly better thank you let's get more now on the major internet outage disrupting flights Banks retailers and many more companies across the world joining me now is travel expert Paul Charles from the PC agency good to see you Paul a really busy day today when it comes to flights one of the busiest of the Year 3,200 departures scheduled and it seems that some airports are coping better than others with this yes they are but in fact this is the busiest day for departures since October 2019 the outage could couldn't have come at a worse time pretty well turmoil for some airports around the world some worse affected than others like skip all in Amsterdam Berlin for example even Singapore's fantastic changy airport which is very good uh and here in the UK certainly around 100 flights have been cancelled we're just waiting for the latest data to come in from from syum who colate this data but over 25,000 people will have had their flights cancelled both to the UK and from the UK today just hearing from Heath actually overall flights at he are departing arriving smoothly it's been a busy as been a busy as expected day but colleagues are delivering a stable operation uh Heathrow has had its fair share of issues hasn't it over the years when it comes to it but it seems to have have weathered the storm quite well today well yes some airports clearly have better it infrastructure than others and better processors in place but there is still a large number of delays a quarter of a million people would have been affected in the UK Alone by this AG so there are lots of emotions running wild of course on a day like today when many families are hoping to get away on the busiest day of the year and they're stuck they're delayed there are still lots of delays showing on departure boards it's a long way from being sold yet and when you have an outage like this it lasts for two or three days in terms of the knock on effects luggage that's in the wrong place aircraft out of position Cruise in the wrong place it doesn't simply resolve itself because the It software is back up and running yeah you make a very good point and of course so many areas have been hit everything from departure boards to the apps that we use for Airlines on our phones in in some cases what are your thoughts about crowd strike and whether uh we're too reliant on them and whether there is a a better alternative The Fallout is going to be huge isn't it I know there are lots of high level meetings already taking place today with it teams looking at their resilience and this is the thing about working in the travel industry whether it's at airports or Railway stations senior leadership have to look at resilience can their systems work well and have backups at the same time and clearly what we've seen is that backup systems were not able to operate because of this uh upgrade to the systems and that's what it teams will now be looking at should they be having other suppliers should they be going elsewhere and also they'll be seeking compensation you're looking at millions of pounds lost by Airlines specifically because of these delays and cancellations today and into the weekend and Airlines will be wanting to recover that money from crowd strike always good to get your thoughts uh thank you very much Paul Charles here the PC agency travel expert there with the latest much appreciated thank you so uh the latest is Heath thr saying overall flights are departing and arriving smoothly uh they say it's been a busy as expected day but colleagues are delivering a stable operation meanwhile cyber security firm crowd strike actively working to fix the bug coming up next it's the newsour mark Austin in Washington I'll be here in the UK with the latest on the global it outage plus growing calls for Joe Biden to quit the presidential race [Music] oh [Music] [Music] [Music] it's 5:00 you're watching the newsour with me Mark aost live from Washington the main story this evening a massive it meltdown that's caused chaos around the world Airlines trains GPS Banks businesses supermarkets and broadcasters have all been hit Microsoft blames thirdparty software as the American Security firm behind the catastrophic failure rules out a Cyber attack I want to start with saying we're deeply sorry for the impact that we've caused to customers to Travelers to anyone affected by this including our uh company also this evening Joe Biden's campaign insists he will remain in the race for the White House and jailed Wall Street Journal reporter sentenced to 16 years in the spying case his employer says it's a sha also tonight deadly drone strike in Tel Aviv Iran backed houthi Rebels claim it and leads unrest several people arrested following rioting in the [Music] city good evening then from Washington it's been an extraordinary political week here one that began with the attempted assassination of one presidential candidate Donald Trump and ends with huge questions over the future of the other current President Joe Biden but this evening the news is dominated by a catastrophic failure involving an American cyber security company at the heart of a global outage that's hit businesses airports Banks GPS and much more around the world including broadcasters like us cyber security firm crowd strike says the issue believed to be behind the outage is not a security incident or Cyber attack and that a fix is now being worked on the company says the problem occurred when it released a faulty update to computers running Microsoft Windows I want to start with saying we we're deeply sorry for the impact that we've caused to customers to Travelers to anyone affected by this including our uh companies so um we know what the issue is uh we're resolving and have resolved the issue now it's recovering uh systems that are out there and essentially as you've talked about in the statement I put out is um the system uh was sent an update and that update had a a software bug in it and caused a uh an issue with the Microsoft operating system and uh we identified this very quickly and remediated the issue and as systems come back online as they're rebooted they're coming up and and they're working and now we are uh working with each and every customer to make sure that we can bring them back online but um that was the extent of an issue the issue in terms of uh a bug that was related to our update it wasn't a Cyber attack you know was related to this uh this content update and um as you might imagine we've been on uh you know with our customers all night and working with them many of the customers are rebooting the system and it's coming up and and uh it'll be operational because of uh you know we fixed on on our end and some of the systems that aren't recovering we're working with them so uh it could be some systems that just automatically won't recover but it is you know it is our mission is why we're here to make sure that every customer is fully recovered and we're not going to relent until we get every customer back to where they were and we continue to protect them and keep the bad guys out of their systems let's bring in our data in foration correspondent Tom chesher quite some failure this Tom where are we with it all right now yeah I we talked about keeping the bad guys out the system the good guys have caused this and it's cascaded around the world now things are starting to pick up as the chief executive was saying that they did have a fix relatively quickly but the problem with this is is you have to go by computer by computer it's what we've been doing here at Sky News getting the systems on one by one in the meantime just getting workarounds as much as possible but this was a tiny little file 41 kilobytes you know much smaller than the file spies for a song or anything like that pushed out by crowd strike and then it bricks basically all these computers the blue screen of death as it's called and people just didn't know what to do at that point it looked like it might be a Cyber attack and that's why the chief executive when he took to X formerly Twitter was Keen to say this isn't a Cyber attack and I think that did reassure people it took them a lot longer though to say sorry for this and then you had just this cascading effect and all sorts of sectors everyone who used this software whether there Airlines and trains broadcasters uh GPS being particularly affected were having to deal with that leading to huge delays which I'm sure you'll talk about now that they have had that fixed their it species have been working to get that going but again it's a pain process actually just looked at it happened here and it is fiddly it takes a while so it will take um a lot longer I think for these backlogs to be clear but it just shows the vulnerability here when you rely on these big companies they've come to dominate a lot of the space crowd strike the second biggest by market capitalization um out of the US cyber security firms they push this update and it can take a lot of people online it's had this very broad effect luckily it hasn't had a deep effect in terms of uh the Harms in terms of critical infrastructure the trains have been fine air ports have been running all right it's been the passenger systems that have been affected so that sort of resilience seems to be in place but it's been a huge huge day of disruption likes for which rarely seen really in terms of the digital world okay Tom thanks very much indeed let's have a look then the impact that this has all uh caused the outage has uh caused chaos at airports around the world this is uh Chicago uhare airport and uh that is an airport that like many others across the United States certainly is getting back up and running but slowly and uh much disruption uh to passengers as indeed there has been uh right across Europe to Sky floran nof is uh at Berlin airport and has the picture across uh Europe for us in just a moment but first let's cross to sky Scotland correspondent Connor Gillis who is at Edinburgh or Edinburgh airport I think he is and Connor um give us a sense of the impact there yeah good evening mark it has been a day of chaos a day of confusion here at one of the worst impacted airports in the UK here in Edinburgh at 50,000 passengers impacted by This Global outage around 50 cancellations and the confusion has been around some of the communications issues from uh those Airlines particularly ryion a which has been operating until fairly recently a manual ticketing system a manual check-in process so people have been arriving through uh terminals like this one uh and they have had to essentially uh do an old school checklist uh with those operators with those officials from the airline cross check their names and produce their identification that has bogged the process down it has slowed things and it has severely raised the temperature and tensions among some crowds here today things are now slowly starting to get back to normal uh but the discussion from the officials here is that this will linger in in to the next couple of days uh passengers impacted clearly as well let's chat to Pina who was due to be heading to Germany today home to Germany talk to us about the impact this has had on you uh I mean the impact that it's had we we had to change our flight we're not leaving today we're leaving uh tomorrow evening and we still got lucky with that otherwise we have we would have had to wait till Tuesday so that kind of is annoying and meanwhile you're stranded you've got nowhere to stay tonight is that right talk to me about the financial impact that this outage Global outages having for you I mean Scotland's expensive we all know that but now that we don't have a hostel anymore as we've checked out you know we have to find a new when but there's a lot of people trying to get home and a lot of people that have to stay here now so it's really really hard to find something affordable uh just in the area of the airport it's just not possible and communication's been an issue today as well have you been able to have that discussion with the airline or not not with the airline cu the airline said through social media and stuff um that we had to contact the airport but the airport says they don't they don't know anything as well we have to contact the airline so no one really could tell us anything at all it was kind of weird okay good luck getting home uh fingers crossed for that flight tomorrow thanks very much and that's a similar story at thousands hundreds of thousands of people in the same boat not just here in Edinburgh in the UK but all across the world as the full impact of this outage becomes clear Mark right Connor thanks very much let's look at the rest of Europe then sky floran nof is at Berlin airport as I was saying and Florian what is the picture across uh the rest of Europe well um here in Germany uh School holiday started yesterday and there were throngs of expectant families coming to the airport early in the morning only to be surprised that uh the flight have been cancelled as the computer outage the systems outage here grounded flights for about 3 hours till 10:00 uh after which flights did resume uh but then the problem shifted to the airlines which are also using this system and were also experiencing problems and had problems checking people in Berlin was not the only airport to be affected in Madrid uh people were queuing for hours uh and were getting little information they complained skiple in Amsterdam a major Transit Hub Global Transit Hub uh was said to be the worst affected uh airport globally um things have seem to have returned to normal here in Berlin now um flights are resuming as flying as normal very few flights are canceled at this stage um but there are many people who've had the flights canceled and we will now be looking at compensation um by law European uh airlines in the Europe are obliged to pay compensation after a three-hour delay unless they can prove extraordinary circumstances so these people behind me here uh at the customer service desk will be having asking a lot of questions about that and uh unsure of the answer a lot of uncertainty and many ruined holiday plans let's do blevin first okay thank you very much indeed well there's been pressure to for GPS and uh well across the NHS with the Royal Sur Foundation trust declaring a critical incident Daniel Henry is at the Royal Sur County Hospital uh and uh as I've just said critical incident was declared there what about the impact well talk about the impact there first of all and then across the NHS well the impact here is quite significant this is a this is a hospital which takes referrals for radiotherapy they say that they take as many as 3,000 referrals a year and some of those appointments today would have been disrupted would have been impacted by This Global outage which has impacted almost every sector that you can possibly think of healthcare really far from immune from that we've heard a statement we've had a statement from the uh NH England talking about the impact here they say that they are aware of the global outage and the issues with emis that is the patient record and appointment system they say that that is causing disruption within the majority of GP practices they point to the NHS having long-standing measures in place to manage disruption including paper records and handwritten prescriptions now clearly staff here and up and down the country are doing their best to deal with this but when you're talking about handwritten prescription obviously that will slow things down and make things just a little bit harder to get through which is why uh the health secretary regreting he Then followed up with his own statement a bit later trying to urge people to bear with in his words your local GPS if they're grappling with this on top of normal pressures he says that my department is working closely with colleagues across government to deal with this Global outage um we've heard also from the London ambulance Service uh they've pointed to a huge increase in the number of calls that they would get they say that they that by 2:00 this afternoon they'd received more calls by that point than they'd us expect in the course of 24 hours so clearly This Global outage having a big impact on the Health Care System here and we've heard an apology today haven't we from crowd strike from the CEO of crowd strike talking about that they're deeply sorry talking about how they are trying to sort this out but until they get on top of this we are going to see this impact carrying on for Millions up and down the country okay Daniel thank you very much uh indeed and by the way we'll have a special program on the global it outage which you can watch tonight at 8:00 p.m. uh here on Sky News let's turn to politics now and despite the pressure of those from his own party calling for him to step down Joe Biden 's campaign manager says the US president will be back on the campaign Trail next week but 28 Democratic congressmen and women have now publicly expressed their serious concerns about the president's candidacy they say the country is at a Crossroads and that Joe Biden will not be able to beat Donald Trump in November we'll be tracking that number live the number of Democrats that is over the coming days you can see it in the top left corner of your screen now and I remember last night on the program it was 20 uh there it is now 28 joining me is our us correspondent David blevin uh guest correspondent I should say guest us correspondent so busy here um but David this is a very big weekend ahead for Joe Biden when it comes to deciding what on Earth he's going to do oh absolutely there are two different versions of events that we're navigating right now because we now have as you say 28 congressmen and women indicating that they believe he should stand aside and that there should be a new candidate that's three senators and 25 House Representatives on the other hand we've got his election manager saying he's going to return to the campaign next week because he's in it to win it that he believes he's still the only person who can beat Donald Trump and throw into that mix also that sources close to the Biden family are indicating that they have begun to discuss an exit strategy now the White House denies all of that of course as you would expect them to because if they were to concede that he's preparing to leave the race well it raises all sorts of questions it makes him a lame duck president in many ways and the obvious question will be if he's not capable of serving for another four years is HE capable of governing for another four months and that's displaying a kind of weakness that America never displays to its enemy so we've got all of this all of the politics if you like Mark going on on Capital Hill But ultimately you're right the decision will be made far from here at Delaware where Joe Biden is convalescing recovering from Co yeah it is his decision but that number that we're showing on the screen I mean just really emphasizes how extraordinary this is his own party slowly but surely starting to turn on a serving president yes it's reached the point where it's more than one in 10 Democrats on Capitol Hill calling for him to be replaced by a new candidate it's very difficult to see how he's going to continue to swim against that tide but that's the decision that Joe Biden perhaps alongside his family and friends will have to make this weekend and meanwhile I suppose the Democratic party remains divided and in limbo about whether or not they're rowing in behind Joe Biden or someone else yeah okay David thank you very much indeed well uh what about Donald Trump he has told uh supporters he had God on his side in his first speech since surviving an assassination attempt the former US president appeared on stage at the Republican National Convention in Milwaukee last night where he also gave a scathing review of his rival Joe Biden now us correspondent Mar Stone reports from Milwaukee enough was enough and I said let Trump Amenia run wild brother this was the culmination of an extraordinary week for this country and it was an All-American night at least for this bit of America after the wrestler thank you for saving the life of President Donald J Trump there was the prayer then the reemergence of the wife not seen for so long say there was the rock star say f f the buildup was truly Through the Looking Glass stuff through into a world where Donald Trump is the king with an entrance to match to be Amer where I free and to begin with it was a trump we have maybe not seen before I said to myself wow what was that it can only be a bullet and moved my right hand to my ear brought it down my hand was covered with blood there was a scripted vulnerability after Saturday an emotion from some in the crowd as he recalled the day I'm not not supposed to be here [Applause] tonight thank you but I'm not I stand before you in this Arena only by the grace of almighty God the uniform was a salute to the man killed by the bullet destined for him from that there did then come a message which felt different the Discord and Division in our society must be healed to every citizen whether you're a young or old man or woman Democrat Republican or independent black or white asian Or Hispanic I extend to you a hand of loyalty and of friendship it was undeniably low energy and then a familiar Rhythm resumed the autoq lost as he went off script from the Democrats crazy Nancy Pelosi the whole thing just boom boom boom there was just one mention of his opponent the damage that Biden has done only going to use the term once he hit all the buttons the fake news the China virus The Witch Hunt the immigration Invasion I could stop Wars with a telephone call and on and on for an hour and a half that means two things in day one right drill baby drill and close our borders well for all the talk of a toned down humbles Trump yes maybe there was just a little less rhetoric a little less divisiveness but in the end it was the same Rhythm the same speech the same man and this is why of course it resonates here it works and supercharged by the weekend shooting this is a different president Trump a little bit more wiser and probably a little bit more cautious and he's going to make America great again still after the party when everything settles and if the other side sort out their Biden problem well then the focus will shift it's way too early to assume anything is set markstone Sky News in milw now a Russian court has sentenced The Wall Street Journal journalist Evan gershkovich to 16 years in prison in a spy case his employer has called a sham let's get more now on this from our Moscow correspondent IA Bennett uh good evening IA and this is the first Western reporter to be convicted of an Espionage uh charge in modern Russia desperate news this for his family yeah exactly desperate news for his family his colleagues uh and many of his friends of course I have to say I don't think um this was a surprise though to anyone that he was found guilty in this trial uh today given the conviction rate of Russian courts 99% of defendants are convicted we were expect ing a guilty verdict we were also expecting a hefty punishment 16 years uh in a strict regime penal colony as you say but that doesn't make this any less significant it is a major moment an American journalist has just been convicted of Espionage in Russia and it's a Mark I think of just how low relations have sunk between Moscow and Washington we were allowed into the court to witness the verdict I have to say Evan gersich didn't look surprised um but this was the first time we've seen since the trial began because it was all held in secret behind closed doors no media were allowed in no members of family so we don't know what kind of evidence was brought against him if indeed there was any it's 16 months he's been in prison already since being arrested here in UK cinberg in central Russia uh in March last year he was arrested uh on on suspicion of Espionage Russia claims he was gathering secrets for the CIA on a tank factory nearby but these charges are denied by Evan gershkovich his employer The Wall Street Journal and uh the US government who all say he was on a reporting trip here for the Wall Street Journal we've had reaction to the verdict tonight from uh Joe Biden President Biden who has said that he was he pushing hard for evans's release and that he had no higher priority we will not cease in our efforts to bring him home no news though on a potential prisoner exchange the focus now of course is just on that conviction yeah okay IA thank you very much indeed you're watching the newsour coming up we'll have all the rest of the day's news uh and much more on the global outage we'll talk to the former director of cyber incident response at the White House Jordan Ray Kelly [Music] I'm Greg milm and I'm Sky's Chief north of England correspondent I've reported from around the world and around the UK I'm Mark Stone I'm Sky's us correspondent based here in Washington DC and Beyond the United States from across the world I report on the biggest stories I'm Stuart Ramsey and I'm Sky's Chief correspondent I'm David Levens and I'm Sky's senior Ireland Corr Corr respondent I remember some of the worst of the violence here I'm Alex Crawford and I'm Sky's special correspondent based in Istanbul there's always more to the news than a headline we want to discover to delve a little deeper to find out what going on explanation analysis the people at the heart of every story I'm Neil Patterson and this is the Sky News Daily podcast Alex Crawford joining us from Ukraine their personal possessions are all scattered around the place our economics and data editor Ed corway try and make sense of at the big numbers for us things can change incredibly quickly and that's what they have done so by the end we'll hopefully all understand what's going on in the world just that little better available whenever you get your podcasts [Applause] [Music] [Music] [Applause] [Music] [Music] [Music] welcome back then to Washington where we'll have much more on the global outage causing chaos around the world and on what the future holds now for Joe Biden recovering today from covid at his home in Delaware all that a little later first let's join Jonathan in London with the rest of the day's news mark thank you very much well let's turn our attention to the Middle East where Yemen's Iran backed houy Rebels have claimed responsibility for a drone strike near a branch of the US Embassy in central Tel Aviv leaving one person dead and at least 10 injured Sky International correspondent Alex Rossy reports [Applause] emergency responders arrived soon after the Drone struck this area was peppered with shatel at least 10 were injured and one man was killed as people arrived to survey the damage eyewitnesses described being shaken awake by the blast you heard all this explosion and the glasses all over broken and the ambulance and everything and people are screaming in the street and the guy they telling him he's dead he's dead he's in the roof in this video which captured the moment you can hear the whining buzz and make out the distinctive shape of the Drone as it darts across the sea moments later there's a fireball as it explodes the Drone struck in the early hours of this morning in this Central residential area of Tel Aviv not far from the US Embassy and although the damage could have been much more significant and the loss of life this will be celebrated as a major symbolic Victory by Israel's enemies the attack was quickly claimed by the houthi militants in Yemen they describe it as part of their campaign of solidarity with the Palestinians in Gaza we will continue with God's help to strike these Targets in response to the enemy's massacr and daily crimes against our brothers in the Gaza Strip and this strike is Raising many questions the military is investigating how the Drone was able to penetrate the nation's Advanced Air Defense systems we're in a multi front War we work on all fronts and defend the country every day some of these fronts are close and others are far away we work against all threats we are holding an investigation today and in the coming days to understand exactly from where the threat was fired and what are the needed responses to defend the country and what are the attacking responses against who is threatening the state of Israel the Drone strike comes as the Bloodshed in Gaza shows no sign of stopping the past week has been one of the most deadly since the War Began the health Ministry in The Enclave says more than 300 people have been killed and until there is a ceasefire and this Carnage stops the danger remains that this conflict ignites into something far worse Alex Rossy Sky News Tel Aviv meanwhile the international court of justice has ruled that Israel's settlement policy in the occupied Palestinian territories is contrary to international law the court pointed to the building and expansion of Israeli settlements in the West Bank and East Jerusalem in the last few minutes the Israeli Prime Minister Benjamin Netanyahu has described the ruling as absurd police say several people have been arrested following a night of violent disorder in a suburb of leads a bus was set on fire and a police car overturned during the disturbances in the hair Hills area in the east of the city the Prime Minister has condemned the disorder calling it shocking and disgraceful Sky shingi Marik joins me now from leads Shing do we know why this violence began well we understand that the situation which beg be began a night of dis disruption and disorder in leads started with a child protection manner in which we understand children were were removed and then police officers were called to the scene when those social workers got into some trouble and that there was hostility towards them and I just want to give you a sense of the situation now so behind me yesterday there was a bus and this is very much the focal point of the scenes with a bus being burnt on the street and a number of people here as you can see now the road is open and traffic is streaming down as usual there is a small police presence at the scene which we understand West Yorkshire police will maintain over the course of the weekend I can also tell you that there are a group of people gathered in this area who are discussing tonight and just trying to call for peace that group of people also involves local counselors as well as Community leaders and prominent figures in the community but coming back to the incident the police have said that they made a number of arrests and they also shed a lot more light on the situation itself saying that projectiles were thrown we also understand that a police car was overturned and that bus was set on fire as part of several Flames that were set in this part of the city tonight the police as well as the community seem to be calling for peace there is still an emergency service Presence at the scene though okay shingi in leads thank you some of today's other news now and a Manhunt is underway after a prisoner escaped from a West London prison while being treated in hospital 63-year-old Graham gum was taken to Hammersmith hospital by prison staff yesterday after becoming unwell he'd been on remand for burglary offenses at hmp wormwood scrubs a fear seat wave is continuing to roll across Europe bringing temperatures of up to 44° to parts of Spain and sparking closures of tourist attractions in Greece and Croatia here in the UK today has been the hottest day of the year so far according to the Met Office with temperatures reaching 30 1.2 de C UK Health security agency has issued yellow heat Health alerts covering all of Southern England and the Midlands you're watching the NewsHour coming up I'll be speaking to a former director of cyber security at the White House here in Washington [Music] [Music] let's return to our top story now and the it outage that's uh taken people around the world offline uh the outage has impacted US Airlines and has a US company at its very heart Ian King is in the city for us and Ian well a nightmare for businesses across the globe absolutely Mark com it's been an absolutely extraordinary day uh touching so many uh different businesses so many walks of life as you say I think the aviation sector probably the most badly affected obviously uh the outage began when the asia-pacific uh part of the world was still fully active for the day you had uh airports being affected everywhere from Changi in Singapore to Narita in Tokyo all the way across to Dubai in the Middle East and then here in Europe skipo in Amsterdam one of the Europe's busiest Aviation hubs all affected very badly and then in United States the FAA the main us uh regulator telling some of America's biggest Airlines uh the likes of United Delta and American Airlines to ground all flights while they investigated the matter they were up fairly quickly but nonetheless in incredible amounts of disruption to the aviation sector in particular and as you say at the heart of it all crowd strike which has been really one of wall Street's Darlings over the last year the share price is up some 96% since the beginning of the year and it's tapped into what was thought to be a very very exciting growth area known as endpoint protection now end points in the jargon are physical devices laptops tablets mobile phones that are connected in some way to a network and crowd strikes business was all about protecting uh cyber hacks from uh influencing uh the connection connectivity between those devices and the networks that supported them uh it's a business that was founded in 2011 by an entrepreneur called Uh Uh George CTS who we've heard from several times today he was an actually an accountant but he wrote to other world's bestselling book on cyber security he he founded a business called foundstone back in uh the 1990s that was taken over by mcae in 2004 made him made him in his backers $86 million and then he parlayed that into crowd strike as I say it's a business with a valuation last night of 84 billion US doar his net worth was some 4.2 billion US Dollars the shares have fallen 8% this afternoon on Wall Street interestingly you're getting some bargain Hunters coming in and buying it as the day has gone on but uh an extraordinary Affair which I think the ramifications of which are going to be endless not least the fact that a lot of people are now going to question the dependence of the global it infrastructure on just a handful of tech Giants yeah absolutely well let's talk about that now we can talk to the former director of cyber incident response at the White House here in Washington Jordan Ray Kelly thank you for being with us first of all were you shocked by this or is it something that is just going to happen occasionally I think it's something that's just going to happen when we have these systems that are so interconnected and we're so reliant on them these types of things in some ways are unavoidable I'm sure that we're going to hope that we could have avoided this one but I wasn't shocked just explain how this has happened because this was not a we make it very clear this was not a Cyber attack that's right I think it's probably too soon to say exactly what has happened but from the company coming out directly and saying that they pushed an update that caused these cascading impacts into the Microsoft Windows systems I think they're going to have to do a full investigation to really understand what happened but then the company's businesses that were riant on that software were unable to get started this morning and so you can see all the things that have happened from this outage right and that's the point I mean this was a a relatively small software glitch that caused this catastrophic um impact um what if it had been a Cyber attack you can imagine the kind of damage that could could be done I mean everyone always jumps to that idea out of the gate that this must have been malicious this must have been nefarious it is crazy to think that if in fact this is really just this update which we do think that it is that if a bad actor had that intent what could they do and I think that the fact that this is so public fact that this is so welln non-technical adversaries who might want to do us harm have got to be waking up today thinking this is a great way to really cause a lot of Havoc so it's definitely something that's going to be of concern for all it professionals right and this is your speciality National Security and the impact of all this what will be going on around the world or specifically here in the White House to to try and stop this happening in a even more dramatic way there's going to be a lot of conversations that are already happening at the level of it professionals but also in the National Security realm they're going to be looking at the US government systems other government systems they're going to be looking at whether the fallover plans or the disaster recovery plans are adequate do people have the ability to keep going and be up running when something like this happens so it's definitely going to set off a number of conversations that certainly have been ongoing but it's going to take them to the next level but if it I mean if if so many or or so much of the world's Global it infrastructure is vulnerable to whatever happens at a handful of tech companies or in this case at One tech company what is the way to deal with that it's hard to have a perfect answer for that you want them to be in the hands of the these reputable companies that have made real Investments so I have confidence that the companies involved in this are wanting to do all of the right things and I'm not sure it's a case of where we would want to be more distributed across more softwares because we can really take the GU advice and guidance of companies that are large and have made the investment and have really have a track record of doing the right thing it's a very difficult um answer of what you can do right but you have to have a lot of a defense in-depth strategy that allows you to have a plan for when something like this happens right so are we talking about protection that in reality and we have all the benefits of it I that goes without saying but in reality is the protection kind of waer th I think for those of us that work this every day we would say yes it's a tenuous connection between disaster and everything going right um I think it's really about what you have in terms of um a plan to to recover because things are going to go wrong and I think it's been very apparent today I mean you're talking about a very fragile dependence I mean so much so much of the global economy dependent on um cyber security I don't think people are really always thinking about the cascading effects there was a major Cyber attack in 2017 that affected the shipping industry and there were cascading effects into the holidays that year and so the the interconnectedness of it is very apparent to people who do this every day but to others I think that today may be a wakeup call that we need to pay real attention to every every part in the supply chain that has effect on our day-to-day yeah no so um um it's about cyber security and yet this was a company that specializes in cyber security I mean if it's a cyber security company causing the problem that people are saying you need cyber security to stop where are we these things do happen in software development it's not uh it's it's probably a little bit more of an art than a science and so I think it's too soon to say exactly what could have happened differently but I think it's certainly going to be a big moment for everyone to make some decision about what we can do better going forward right um and just finally I mean are we over this I mean do you think now things are just going to start getting better well a quick fix with this one a quick fix came out this morning and so I think that gives me hope that there will be some recovery that happens relatively quickly but these things are never instantaneous it's going to take days and weeks to recover and then there's going to be long-term conversations about what to do going forward all right Jordan I appreciate time you were in the White House what do you make of the the politics going on right now no comment no comment thanks for having me you're one of the first American to say no comment but I appreciate your time appreciate it thank you very much right you are watching the newsour coming up we'll have more on the global it outage plus we'll speak to a friend and a former colleague of the American journalist Evan gershkovich who's been jailed for 16 years uh by that court in Russia [Music] [Applause] I'm Martin brunt and I'm sky crime correspondent my most memorable story was and still is The Disappearance of madelin mccan please please do not Hur her please give our little girl back we aim to be the best and most trusted place for news for detectives The First 48 hours after a murder are crucial in the search for Clues the public expects them to find Jill dando's killer soon the British detectives are planning to meet forensic experts academics and even Witch Doctors I remember the grimmest case the SE murders of school girls Holly and Jessica I felt I can't undo what's happened but I can help explain it Ian Huntley was arrested and charged within a fortnight of the murders I've never murdered any anyone I've ever raped anyone what am I in jail for the parole board has to decide if Bronson needs to be kept locked up for the safety of the public my biggest challenge was to persuade a jail Diamond thie to answer my letters Martin brunt Sky News at the Old Bailey [Music] [Applause] [Music] [Music] [Applause] [Music] now a Russian court has sentenced the American journalist Evan gershkovich to 16 years in prison after being convicted of Espionage Mr gershkovich and his employee The Wall Street Journal continued to deny all charges against him we're joined now uh by a friend of Evan gersich and uh Moscow bureau chief of the New York Times Anton tro noisy uh thank you very much for being with us and first of all I just wonder Anton what you make of the sentence UNT for this was expected um you know basically from the moment uh that we heard of Evans arrest on these absurd charges back in March of 2023 it was clear that it was going to come to this the Russian court system is not independent these kinds of Trials and Russia pretty much always end in a conviction and a hefty uh prison term but at the same time obviously it's a moment to pause and just think about how outrageous and unbelievable it is that someone would receive a 16-year prison term just for doing their job as a journalist yeah it's the first Espionage conviction of a western reporter in modern Russia though why him and why now do you think well um you know this happened obviously he was arrested last year as uh tensions between Russia and the United States were getting worse and worse and uh one of the things that I think this arrest was about is uh the Kremlin sending a message to the United States that it's ready to escalate it's also a way to send a chilling message to journalists who are trying to work in Russia and it's a way for uh uh the Kremlin to uh gain another bargaining chip in um potential prisoner exchange negotiations with the United States yeah um on the first point you made about making journalists fearful how fearful do you think journalists in Moscow Western journalists in Moscow do feel right now I mean you know the the the the Crackdown on the press in Russia has uh been going on for decades now really since the early years uh after uh uh Putin took power 24 years ago so um that is nothing new but it's obviously gotten so much worse and for many years it was Russian journalists Who Bore the brunt of that Crackdown Russian journalists going to prison and sometimes worse um and now you know we are seeing that that foreign correspondents working in Russia are also at risk and just on the other point you made Anton How likely do you think some sort of prisoner Exchange prisoner swap is in the in the near future I don't know obviously these negotiations as far as they're happening are happening very much behind closed doors but we have heard you know both from American and Russian officials in recent months that there are some uh uh contacts on this in the background happening and just earlier this week Sergey lavro the Russian foreign minister said that us and Russian intelligence agencies were in communication about a possible swap so unfort you know for the fact is this is the most likely way that he will come out and look only 20 seconds I'm afraid I must ask you this do you do you know how he is um how he's keeping his spirits up yeah I think everything I know about him like many people have been able to exchange letters with him uh he's staying strong he has this amazing strength of will he understands what he's up against Anton trnovski appreciate your time uh thank you very much for coming on the program right let's return to uh that top story now and the global outage let's bring back our data in forensics correspondent Tom chesher so Tom bring us up to G uh to date this was a catastrophic um impact that this has had um are things beginning to get uh back to normal yes they are frankly getting back to normal and that is good news cuz I think if you think back to the start of the day uh especially when Australia was really the first person uh country to wake up to this and see what's happening it did look very scary you had this blue screen of death and no one knew whether this might actually be a Cyber attack we have had them in the past various degrees you remember W to cry that one from a few years ago which took out NHS hospitals had some serious real world effects I think that's what the warrior was certainly a huge number of systems affected and all sorts of different sectors um but crowd strike quite quickly saying they knew what the issue was and this was as they said a defect that's some understatement there uh which had traveled all the way around the world but um because they were able to say we know what it is people were able to fix it it has been painstaking work we've gone through that here at Sky News getting back on air getting programs up and running as you try and go computer by computer to fixers this tiny update from crowd strike causing massic Havoc around the world but I think it is a really belie that this wasn't something targeting critical infrastructure and certainly the U message from governments around the world Australia the first day that their National critical infrastructure was intact the British government here um saying they hadn't seen any effect on government business um because the fear here always is that there is the big one coming up something in National infrastructure whether it's the power grid whether it's trains whether it's traffic lights hospitals these are all systems that are very well protected this was broader than that it was very very broad but perhaps quite shallow just taking on these things on the surface it didn't go really really deep that said the disruption to people especially as they're traveling on holiday huge huge backlogs even as they fixed these computers there are still going to be weights even if planes are taking on there will be things for people to work through but an extraordinary day in terms of a world reacting to their computers simply not working being bricked having this blue screen and figuring out well how do we actually get on with this lots of businesses around the world millions of customers affect and then the question is going to be we've had some explanation from crowdstrike but how such a small bit of code was allowed to go out and how it could have such a devastating impact all around the world okay Tom thanks very much indeed uh this is the newsour coming up at 6 we'll have much more of course on the uh massive it outage and also on the uh political situation here as Joe Biden has a very big DEC decision uh to make uh this weekend there's growing pressure on him to pull out of the race more and more Democrats uh piling on the pressure uh but he has a decision to make and he'll probably make it this weekend [Music] [Music] [Applause] [Music] [Music] [Music] it's 6:00 you're watching the newsour with me Mark Austin live from Washington the main story this evening a massive it meltdown that's caused chaos around the world Airlines trains GPS Banks businesses supermarkets and broadcasters have all been hit Microsoft blames third party software as the American Security firm behind the catastrophic failure rules out a Cyber attack I want to start with saying we're deeply sorry for the impact that we've caused to customers to Travelers to anyone affected by this including our uh company also this evening 28 Democrats are now calling for Joe Biden to pull out of the race for the white house but the president's team insists he's still in it to win it a jailed Wall Street Journal reporter sentenced to 16 years in a spying case his employer says it's a sham also tonight deadly drone strike in Tel Aviv Iran backed houie Rebels claim it leads unrest several people arrested following rioting in the city [Music] good evening from Washington it's been an extraordinary political week here one that began with the attempted assassination of one presidential candidate Donald Trump and ends with huge questions over the future of the other current President Joe Biden but this evening the news is dominated by a catastrophic failure involving an American cyber security company at the heart of a global outage that's hit businesses airports Banks GPS and much more around the world including broadcasters like us cyber security firm crowd strike says the issue believed to be behind the outage is not a security incident or Cyber attack and that a fix is being worked on the company says the problem occurred when it released a faulty update to computers running Microsoft Windows I want to start with saying we're deeply sorry for the impact that we've caused to customers to Travelers to anyone affected by this including our uh companies so um we know what the issue is uh we're resolving and have resolved the issue now it's recovering uh systems that are out there and essentially as you've talked about and the statement I put out is um the system uh was sent an update and that update had a a software bug in it and caused a uh an issue with the Microsoft operating system and uh we identified this very quickly and remediated the issue and as systems come back online as they're rebooted they're coming up and and they're working and now we are uh working with each and every customer to make sure that we can bring them back online but um that was the extent of an issue the issue in terms of uh a bug that was related to our update it wasn't a Cyber attack you know it was related to this uh this content update and um as you might imagine we've been on uh you know with our customers all night and working with them many of the customers are rebooting the system and it's coming up and and uh it'll be operational because of uh you know we fixed it on on our end and some of the systems that aren't recovering we're working with them so uh it could be some time for some systems that just automatically won't recover but it is you know it is our mission is why we're here to make sure that every customer is fully recovered and we're not going to relent until we get every customer back to where they were and we continue to prot protect them and keep the bad guys out of their systems so let's bring in our data and forensics correspondent Tom chesher quite a failure this Tom where are we with it all uh this evening yes catastrophic failure really I mean talking about keeping the bad guys out but it's good guys here at crowd strike cyber security who did the damage um this has been all across the world Australia as they woke up were the sort of first ones to start dealing with it and that's what people have been doing is dealing with with it including us here at Sky News forced off air because of it and just finding workarounds to do it the problem was that this was pushed out it's a tiny bit of code 41 kilobytes it's just a string of letters really far less data than say you get in a song or a video if you're streaming that or downloading that that was pushed out and it meant that lots of computers around the world crowd strike computers running Windows couldn't restart basically they were offline and people had to find a way to get them back on now that has been a painstaking process there was reassurance it was useful for Crow Tri to say this isn't a Cyber attack uh this is an error on our part I think that reassured people who didn't know what was going on because it could look like a Cyber attack when you don't know exactly what's happening but it's a really painstaking fix you have to go around computer by computer and while that's happening you have these delays building up uh in all sorts of departures at airports but also trains GP surger is affected in a big way too so there cascading effect really systems Offline that adds to the queue and you've got to work through and even as you're getting through that backlog um it's still there to be dealt with so things are looking better now than they were lots of organizations around the world have been getting through this but it just shows how sort of critical this infrastructure is that it's one company one operating system and you have millions of people affected in lots of countries all around the world Tom thank you very much well the outage has caused chaos at airports uh around the world let's get a flavor of that now Conor Gillis has the latest from Edinburgh airport it has been a day of chaos a day of confusion here at one of the worst impacted airports in the UK here in Edinburgh at 50,000 passengers impacted by This Global outage around 50 cancellations and the confusion has been around some of the communications issues from uh those Airlines particularly Ryan a which has been operating until fairly recently a manual ticketing system a manual check-in process so people have been arriving through terminals like this one uh and they have had to essentially uh do an old school checklist uh with those operators with those officials from the airline cross check their names and produce their identification that has bogged the process down it has slowed things and it has severely raised the temperature and tensions among some crowds here today things are now slowly starting to get back to normal uh but the discussion from the officials here is that this will linger in to the next couple of days uh passengers impacted clearly as well let's chat to poina who was due to be heading to Germany today home to Germany talk to us about the impact this has had on you uh I mean the impact that it's had we we had to change our flight we're not leaving today we're leaving uh tomorrow evening and we still got lucky with that otherwise we have we would have had to wait till Tuesday so that kind of is annoying and meanwhile you're stranded you've got nowhere to stay tonight is that right talk to me about the financial impact that this outage Global outage is having for you I mean Scotland's expensive we all know that but now that we don't have a hostel anymore as we've checked out you know we have to find a new one but there's a lot of people trying to get home and a lot of people that have to stay here now so it's really really hard to find something affordable uh just in the area of the airport it's just not possible and communication's been an issue today as well have you been able to have that discussion with the airline or not not with the airline because the airline said through social media and stuff um that we had to contact the airport but the airport says they don't they don't know anything as well we have to contact the airline so no one really could tell us anything at all it was kind of weird okay good luck getting home uh fingers crossed for that flight tomorrow thanks very much and that's a similar story at thousands hundreds of thousands of people in the same boat not just here in Edinburgh in the UK but all across the world as the full impact of this outage becomes clear Conor Gillis there well sky floran nof is at Berlin airport and has the picture across Europe here in Germany uh School holiday started yesterday and there were throngs of expectant families coming to the airport early in the morning only to be surprised that uh the flights have been cancelled as the computer outage the systems outage here grounded flights for about 3 hours till 10:00 uh after which flights did resume uh but then the problem shifted to the airlines which are also using this system and were also experiencing problems and had problems checking people in Berlin was not the only airport to be affected in Madrid uh people were queuing for hours uh and we getting little information they complained skiple in Amsterdam a major Transit Hub Global Transit Hub uh was said to be the worst affected uh airport globally um things have seems to have returned to normal here in Berlin now um flights are resuming as flying as normal very few flights are canceled at this stage um but there are many people who've had the flights cancelled and will now be looking at compensation um by law European uh airlines in the Europe are obliged to pay compensation after a three-hour delay unless they can prove extraordinary circumstances so these people behind me here uh at the customer service desk will be having asking a lot of questions about that and uh unsure of the answ a lot of uncertainty and many ruined holiday plans there's been pressure too for GPS and the NHS with the Royal Sur Foundation trust declaring a critical incident Daniel Henry is at the Royal Sur County Hospital and what has been the impact there Daniel well here this particular Hospital uh the Royal uh Royal s hospital here uh they they account for 3,000 people who have referrals for radiotherapy they expect that number to come through their doors every single year and people who have been having radiotherapy would have had an impact on their appointments today and this is something which has happened here across this trust which has led to this trust declaring a critical incident as a result of that Global outage that Global it outage which has impacted so many sectors Healthcare uh just one of them uh We've also here from the NHS England they've sent us a statement saying that they are aware of this out and they're aware of the issues relating to it the patient and the patient record and the appointment system that is impacted by this outage and they're aware of the impact that that's having and they say that is causing disruption in the majority of GP practices they say the NHS has longstanding measures in place to manage disruption including paper records and handwritten prescriptions but even though staff are going to be doing the very best they can to deal with this issue obviously when you're talking about handwriting that is St things down and making things difficult so this issue clearly is a major problem for Health Care U Healthcare settings like this and it won't just be in this hospital here it'll be up and down the country too okay Daniel thanks very much indeed and uh by the way look out for a special program on the global it outage which you can watch tonight at 8:00 p.m. on Sky News let's get to the politics here now and despite the pressure of those from within his own party calling for him to step down Joe Biden's campaign manager says the US president will be back on the campaign Trail next week uh but now 30 Democratic congressmen and women have publicly ex uh expressed their serious concerns about the president's candidacy and we'll be tracking that number live over the coming days you could see it in the top leftand corner of your screen and joining me now is is our us correspond I keep saying us correspondent but I mean our correspondent David call me whatever you want more uh David bevens and well look we were here what an hour ago and it was 28 now it's 30 I mean it's ticking up how much pressure would that put on him do you think well it's more than one in 10 Democrats on Capitol Hill that's immense pressure and as you say it's growing by the r constantly evolving situation three Senators 27 House Representatives how does he continue to swim against that tide and yet we have a very different version of events coming from the Biden camp with his election manager saying he's looking forward to returning to the campaign Trail next week and the White House dismissing rumors that the family have already begun to discuss his exit strategy right but Joe Biden has uh um come out today and talked about Donald Trump's um well extraordinary uh speech last night yeah and I think all of that tells us that we really are witnessing a tug-of war within the Democratic party within the last star the president has said last night the American people saw the same Donald Trump they rejected four years ago for over 90 minutes he focused on his own grievances with no plan to unite and no plan to make life better for working people he says Donald Trump's dark vision for the future is not who we are as Americans and he goes on to say that together we can beat Donald Trump and there again he is emphasizing that he believes he is the only candidate who can do that for the Democrats yeah it's fascinating David thank you very much indeed right well Mark Stone was at that uh Milwaukee rally last night and heard Donald Trump speak uh so this is his report enough was enough and I said let Trump arm media run wild brother this was the culmination of an extraordinary week for this country and it was an All-American night at least for this bit of America after the wrestler thank you for saving the life of President Donald J Trump there was the prayer then the reemergence of the wife not seen for so long say there was the rockar the buildup was truly through the Looking Glass stuff through into a world where Donald Trump is the king with an entrance to match am and to begin with it was a trump we have maybe not seen before I said to myself wow what was that it can only be a bullet and moved my right hand to my ear brought it down my hand was covered with blood there was a scripted vulnerability after Saturday an emotion from some in the crowd as he recalled the day I'm not supposed to be here tonight are [Applause] thank you but I'm not I stand before you in this Arena only by the grace of almighty God the uniform was a salute to the man killed by the bullet destined for him from that there did then come a message which felt different the Discord and Division in our society must be healed to every citizen whether you're a young or old man man or woman Democrat Republican or independent black or white asian Or Hispanic I extend to you a hand of loyalty and of friendship it was undeniably low energy and then a familiar Rhythm resumed the autoq lost as he went off script from the Democrats crazy Nancy Pelosi the whole thing just boom boom boom there was just one mention of his opponent the damage that by has done only going to use the term once he hit all the buttons the fake news the China virus The Witch Hunt the immigration Invasion I could stop Wars with a telephone call and on and on for an hour and a half that means two things in day one right drill baby drill and close our borders well for all the talk of a toned down humbled Trump yes maybe there was just a little less rhetoric a little less divisiveness but in the end it was the same Rhythm the same spe Beach the same man and this is why of course it resonates here it works and supercharged by the weekend shooting this is a different president Trump a little bit more wiser and probably a little bit more cautious and he's going to make America great again still after the party when everything settles and if the other side sort out their Biden problem well then the focus will shift it's way too early to assume anything is set darkstone Sky News in no a Russian court has sentenced The Wall Street Journal journalist Evan gershkovich to 16 years in prison in a spy case his employer has called a sham Skies Iva Bennett has the latest from Yak cinberg desperate news for his family his colleagues and many of his friends of course I have to say I don't think um this was a surprise though to anyone that he was found guilty in this trial uh today given the conviction rate of Russian courts 99% of defendants are convicted we were expecting a guilty verdict we were also expecting a hefty punishment 16 years uh in a strict regime penal colony as you say but that doesn't make this any less significant it is a major moment an American journalist has just been convicted of Espionage in Russia and it's a Mark I think of just how low relations have sunk between between Moscow and Washington we were allowed into the court to witness the verdict I have to say Evan gersich didn't look surprised um but this was the first time we've seen him since the trial began because it was all held in secret behind closed doors no media were allowed in no members of the family so we don't know what kind of evidence was brought against him if indeed there was any it's 16 months he's been in prison already since being arrested here in UK cinberg in central Russia uh in March last year was arrested uh on on suspicion of Espionage Russia claims he was gathering secrets for the CIA on a tank factory nearby but these charges are denied by Evan gershkovich his employer The Wall Street Journal and uh the US government who all say he was on a reporting trip here for the Wall Street Journal we've had reaction to the verdict tonight from uh Joe Biden President Biden who has said that he was he is pushing hard for Evan's release and that he had no higher priority we will not cease in our efforts to bring him home no news though on a potential prisoner exchange the focus now of course is just on that conviction IA Bennett there you're watching the news hour coming up we'll be speaking to uh Democrat donor Lindy Lee as calls mount for Joe Biden to step down and police say several people have been arrested following a night of violent disorder in a suburb of leads [Music] big stories don't always come from big cities I'm Lisa Dow and I'm Sky's Midland's correspondent and this is where I grew up we can reveal that the driver who hit Harry dun is 42-year-old an sas just met the president and we never thought we get this far this is what they're up against that the wind is the really big problems it is back breaking work and the smoke is thick it's been working well water levels are dropping but no one knows what impact further rain will have what would you do if this place wasn't open so we take you to the heart of the stories that shape our world really scary we terrified in this community I'm told that everybody knows someone affected by covid hopefully this will be the last wave I never knew they would make it it's amazing change seems tantalizingly close in this corner of the UK Wales was the first to introduce the plastic bag charge this is my patch my special ISM it's also my home [Music] [Music] [Music] [Applause] [Music] [Music] welcome back to uh Washington where we'll have much more on the global outage causing chaos around the world and on what the future holds for Joe Biden recovering today at his home in Delaware he has covid but first let's join Jonathan in London with the rest of the day's news mark thank you police say several people have been arrested following a night of violent disorder in a suburb of leads a bus was set on far and a police car overturned during the disturbances in the hair Hills area in the east of the city the Prime Minister has condemned the disorder calling it shocking and disgraceful Sky Charlotte Leeming has this report a night of violence and Chaos on the streets of herir Hills social media footage of the rioting shows the extent of the disorder a double-decker bus set a light a police vehicle overturned officers targeted and residents told to stay indoors for their own safety local counselor motin Ali was caught up in the disturbance as he tried to stop riers throwing objects onto a fire we stood in front of the police lines tried to give them some cover and give them you know acted like human shields for them um so they could get a safe withdrawal um we took I mean the were there were bottles and things being thrown at everyone so something hit hit me on the top of the head well this is the aftermath of last night's violent events the wreckage of the double decker bus that was charged still smoldering this morning in the Hot Summer Sunshine is now being removed by West Yorkshire police but this incident has created a palpable sense of fear in these Suburban streets with many simply too afraid to speak on camera for fear of any repercussions one father told us anonymously he was heartbroken by the events both for his children and The Wider Community it was horrible it was absolutely unacceptable and uh I cannot imagine why the people are doing this I could not sleep all night I was just even still you can see I'm crying West Yorkshire police said in a statement our officers responded to a call from children's social Care at around 5:00 p.m. yesterday after social workers reported being met with hostility when dealing with a child protection matter responding officers were attacked and helped withdraw the staff to safety Witnesses who saw the disorder said it then escalated as opportunists took advantage of the situation the Prime Minister has condemned the violence and pledged to support police in their investigation several arrests have been made after officers came under a barrage of bricks and missiles and more are expected the hope now is the community can start to heal and rebuild relationships Charlotte leing Sky News leads some of today's other news and a Manhunt is underway after a prisoner escaped from a West London prison while being treated in hospital 63-year-old greme G was taken to Hammersmith hospital by prison staff yesterday after becoming unwell he had been on remand for burglar fences at wormwood scrubs a fierce Heat Wave is continuing to roll across Europe bringing temperatures of up to 44° to parts of Spain and sparking closures of tourist attractions in Greece and Croatia here in the UK today has been the hottest day of the year so far according to the Met Office with temperatures reaching 31.2 de C the UK Health security agency has issued yellow heat Health alerts covering all of Southern England and the Midlands you're watching the NewsHour coming up I'll be speaking to the uh Democratic strategist and donor Lindy Lee [Music] [Music] [Applause] [Music] now President Joe Biden has released a statement condemning uh what he calls Donald Trump's dark vision for the future claiming it's not who we are as Americans Mr Biden's campaign has reiterated he is not pulling out of the race for the White House despite calls from a growing number of high-profile democrats for him to step down well the Democratic strategy and donor Lindy Lee Joins me now uh thank you for being with us and I understand you've had various meetings with Cara Harris is that because you would like her to be uh the next president or the next presidential candidate for the Democrats thank you so much for having me the meeting that I had with her on Saturday was pre-planned it was to get out the vote for asian-americans so that meeting in particular wasn't about her um future but she's been incredibly loyal to our president president and if the president were to step aside I think she would make a phenomenal candidate for the president do you think that uh President Biden should step aside now I'm looking at the polls and I've been speaking with donors and the feeling is a sense of panic there's no other way of putting it his blue wall seems to be crumbling a bit here I am in Pennsylvania and then Michigan and Wisconsin these three states comprise the blue wall the rust Bel was supposed to be his buffer but he's running he's underwater in all three states he's running behind the House and Senate candidates so suggest to me that this isn't a Democratic party problem this is a Joe Biden problem unfortunately it breaks my heart to say that because I love the man he's he's been incredibly kind to me over the years he's truly such a fundamentally good and decent man but this is about winning this is about the fate of our repu and um I think a lot of people are just standing up being brave and telling the president the truth right well this is the point I mean you say it breaks your heart to say that he should stand aside we've had a list of senior Democrats Chuck Schumer Barack Obama Nancy Pelosi all suggesting that uh the time is up so so what on Earth is going on in Delaware right now what's going on behind the scenes because the word we're getting is that he fights on well right now now I think he's trying to recover from Co I completely get it we've all been sick before so when you're in the throws of an illness it's hard to think about anything else but right now I think he's pretty insulated um by his inner circle and by two family members in particular his wife and his sister and his son Hunter Biden is also very much engaged in White House meetings um but it it's really hard how do you walk away from five Decades of public service right how do you walk away from the presidency so right now I think we should give him the space to make the right decision because I think he will he understands what's at stake we simply cannot afford another four years of trump and I think he understands that do you think part of this is that in his political Prime he missed out on the presidency there was the you know the problem with Barack Obama deciding to back Hillary Clinton and so forth is there a bitterness there do you think in Joe Biden about that that's such an insight for point I was actually just telling somebody else he became president too late I actually think he would have been a stronger candidate than Hillary Clinton and unfortunately President Obama probably made a grave Mistake by asking President Biden to step aside in 2016 um I think you know he might have even spared us Trump so it's just extremely unfortunate that he achieved his dream to late because on the face of it if you look at his legislative record President Biden has been phenomenal he's the most most accomplished president of my lifetime I sincerely believe that but he risks undermining his legacy by staying too long and we've seen what happens when you stay too long we saw it recently with Justice Ruth Bader Ginsburg and Trump was able to appoint Amy Cony Barrett after voting had already started and that paid the way for the overturning aain to yeah yeah just to explain to our that Supreme Court and that as you're about to say led to roie way just to explain to the viewers but I mean the point is you're a donor you're a strategist is it harder is it hard now to raise money for Joe Biden and would it be much easier to raise money for KLA Harris so much easier and I've spoken with a number of donors actually every day almost on an hourly basis we text each other we have group chats and we commiserate it's really hard time not only do give our money to his campaign we gave our hearts in our time and our lives so this is hard for everyone this is not some easy decision that we came to but um I don't think anyone is really willing to write the massive checks that are successful presidential campaign requires right a campaign is a multi-billion dollar operation if you don't have the big donors how do you have the Firepower to win and we saw new reporting shows that Trump is going to drown the Battleground states with ads in the coming weeks against Biden we need to be we need to be able to afford to have a defense right now we're being outspent and outraised do you think there's any um Democratic Party candidate who could beat Donald Trump now or do you think that uh time's Too Short well this is a very difficult question because I think there're a number of very strong candidates but after the assassination Trump is kind of wallowed in the martyrdom and his self mythology so I think he's become a very formidable candidate and anyone who tells you otherwise is probably gaslighting you but there are a number of strong candidates like kamla Harris I told you I think she would be a viable in a strong candidate and my own Governor Josh Shapiro he's been an outstanding public servant and one of the most talented politicians I've ever met um so I think a convicted felon is eminently beatable he should be this is someone who faces 81 criminal charges was had a guilty verdict faced two impeachments um what it was under FBI investigation for stealing our in US intelligence I mean come on you know on the face of it he should be so beatable so right now we need to have a stronger candidate who can prosecute the case against Donald Trump right just a final Point um do you think it should just simply be ca Harris or do you think there should be a process and a contest well as a member of the president's National finance committee I see it from a different point of view I see the logistical hurdles she is the only one eligible to inherit the $240 million War chest that the Democrats currently have everyone else has to start from zero and we have only a few months left so that's a serious problem secondly the Democratic base comprises of black Americans who would be understandably upset if the party Chieftain simply just bypassed her and she's grown into the rules she's become a phen phenomenal Communicator for the White House I think American should give her a chance okay Lindy Lee thank you very much indeed for coming on the program thank you so much not at all right let's bring you these uh live pictures that we are receiving uh from Pennsylvania and this is the uh well there are pictures uh ahead of a private funeral of uh Corey comparator uh he is the man who was killed during the attempted assassination of uh Donald Trump he uh as Donald Trump uh explained uh in his speech last night he was a uh a fire chief um a hero Donald Trump called him who threw himself uh over his family and uh his family survived uh but he uh died and it is his uh funeral today right let's bring in our correspondent uh David blevin and David I don't know whether you were hearing what Lindy Lee had to say it struck me as very interesting that uh she was explaining how there was this growing number of of Democrats and that it was time for him to move on uh but she found the whole way that he is clinging on heartbreaking yes and she's much closer obviously to the center of the democratic party than we are and her language I thought was very strong when she talked about them being in panic about the blue wall crumbling and said it wasn't a Democratic party problem it was a Joe Biden problem that he had come to the presidency too late in her opinion so I think she clearly believes it's all over for Joe Biden so one of two things is happening right now because it's quite hard for us to read the tea leaves either the decision has been made that he is going to leave the race but they are being very careful around how they present that because they don't want him to be seen to be pushed out they don't want any questions about his capability to remain president until there is a new president in place because that would only benefit America's enemies or there is indeed a battle raging in the Democratic party at the moment 30 senior figures within that party from Capitol Hill now calling him on him to go more than one in 10 and ultimately that's got to be his decision because if he doesn't go voluntarily and they have to engage in what could only be described as a hostile takeover of the of the nomination well their convention in August in Chicago could be very ugly indeed isn't the problem here that uh everything that's going on within the Democratic party is just a distraction from what should be going on during a campaign for a crucial election and that is you know taking the fight to Donald Trump who is now in serious command of that Republican party as you could see uh last night I mean it is his party now judging from what we've seen the last few days yeah well it is a gift to to the Trump campaign because he was already on the BS having survived that assassination attempt uh his own account of that last night clearly won over his audience they were very emotional about it uh it increased his Godlike status among his own followers so it's a gift to them that the Democrat are in disarray and it's not clear whether Joe Biden's going to buy out of the race or whether they're going to have to remove him from the race I think one of the most interesting things I read this week was the Trump response to the suggestion that there should be a debate between uh the vice presidential candidates when they said we're not ready to discuss that because we don't know who camela Harris is going to choose as her running mate so they're clearly having a pop at the at the Democrats there okay David thanks very much indeed and uh let's just go back to uh London now and Jonathan mark thank you uh let's turn our attention to the Middle East where Yemen's Iran backed houy Rebels have claimed responsibility for a drone strike near a branch of the US Embassy in central Tel Aviv leaving one person dead and at least 10 injured Sky's International correspondent Alex Rossy has [Music] [Applause] more emergency responders arrived soon after the Drone struck this area was peppered with shatel at least 10 were injured and one man was killed as people arrived to survey the damage eyewitness is described being shaken awake by the blast you heard all this explosion and the glasses all over broken and the ambulance and everything and people are screaming in the street and uh the guy they telling him he's dead his dead is in the roof in this video which captured the moment you can hear the mining buzz and make out the distinctive shape of the Drone as it darts across the sea moments later there's a fireball as it explodes the Drone struck in the early hours of this morning in this Central residential area of Tel Aviv and although the damage could have been much more significant and the loss of life this will be celebrated as a major symbolic Victory by Israel's enemy the attack was quickly claimed by the houthi militants in Yemen they describe it as part of their campaign of solidarity with the Palestinians in Gaza we will continue with God's help to strike these Targets in response to the enemy's massacres and daily crimes against our brothers in the Gaza Strip and this strike is Raising many questions the military is investigating how the Drone was able to penetrate the nation's Advanced Air Defense systems we're in a multif front War we work on all fronts and defend the country every day some of these fronts are close and others are far away we work against all threats we are holding an investigation today and in the coming days to understand exactly from where the threat was fired and what are the needed responses to defend the country and what are the attacking responses against who is threatening the state of Israel the strike comes as the Bloodshed in Gaza shows no sign of stopping the past week has been one of the most deadly since the War Began the health Ministry in The Enclave says more than 300 people have been killed and until there is a ceasefire and this Carnage stops the danger remains that this conflict ignites into something far worse Alex Rossy Sky News Tel Aviv uh time for a look now at the pollen report do you know what kind of pollen gets up your nose Sky News pollen reports brought to you by the kleenex your pollen Pal app cloud and Rain ever Western areas will reach Wales and the Southwest by Dawn some of the rain will turn heavy as it moves erratically Eastward through the day but many central eastern and Southeastern areas will stay warm and dry with sunny spells the sunshine will will become increasingly hazy as Cloud amounts increase temperatures will be close to 30 30 Celsius in the warmest spots Eastern areas will see high pollen counts where it'll stay dry further west and North counts will be lower Sky News pollen reports brought to you by the cleanex your pollen Pal app you're watching the newsour live from Washington coming up is there anything we can do to avoid Global outages like this in future I'll speak to the formator MP who's been warning of a failure to take cyber security [Music] seriously the times we have every year we do the top 50 beaches we've been doing it for 16 years it's a really super thorough analytical um what criteria do you use so there's there's really strict criteria even to get onto the short list so water quality increasingly over those 16 years has become more and more important this year more than ever uh so they have to have um exceptional um water quality even to get onto the list and accessibility is really important of course it got to be open to everyone uh dog friendly now that's quite divisive not everybody loves the dog friendly Beach I know I'm speaking to the converter but uh but dog friendly it's got to have a shop where you can buy Beach Necessities um bucket and Spade there's got to be somewhere to eat clean toilets that you don't have to pay for and uh you know and just I mean look look some of those pictures just some of those beautiful so what's who who won um top the top was the tow in hail in Corall which is just opposite and ties yeah very much overlooked in favor of that more touristy um neighbor but it's um it's been protected it's three miles it's it's such a long stretch of s and it's separated into six sections but it's um it's been protected by these dunes and all the accommodation is landside so actually you've just got this really beautiful beautiful stretches of sand really really gorgeous we've got a great video that shows it off to its best um and of course we've looked at the fish and chip shops as well because you what is the British Seaside without fish and chips [Music] [Music] [Music] [Music] [Music] [Music] he [Music] let's return now to our top story the global it outage that's been causing chaos all over the world and whether there's anything we can do in future to avoid uh similar situations joining me now is Steven mcpartland former conservative MP for stevenage and uh also author of a review into cyber security and economic growth which was published uh just back in February thank you very much for being with us now this was a software update not a Cyber attack but I assume that it's come as no real surprise to you um not at all I think people get very hung up on labels so it doesn't really matter whether it's a software updates or it's a Cyber attack what matters is it demonstrates the vulnerability that large have in terms of their exposure to their supply chains so in an increasingly digitized world and very digitized economies like in the UK and us um we have U these large companies but they stand on the shoulders of thousands of smmes and to give you a very simple statistic um the government estimates that 99.9% of all companies in the United Kingdom are smmes so be shocking to many people that sorry I'm just going to say it would be shocking to many people that such a large number of companies and such a a large amount of infrastructure um is dependent in this way on what happens in a few Tech well in this case one tech company yeah very much so it just shows how um integrated everything is so but if you think about those Supply chains what we have to do is we have to cyber secure our supply chains and one of the things that really struck me when I was doing the review was um we spoke individually to 350 companies who attended the round tables but those companies stood on the shoulders of over a million ukes so when those companies are selling the product into for example the general public or government um they they may believe their product secure and that those companies may spend a huge amount of money on cyber security themselves but how resilient are the third party critical supplies in that supply chain and that's what we see have seen happen today and that's what we saw happen with the mod issue when it was a providing a payroll service and the information came out so I think what we have to do is we have toci to secure our supply chains yes well it's interesting because I was just looking at the report and you talk about companies increasing cyber security sharing expertise was a big thing a Cyber Charter and so forth but this was caused by a cyber security company yeah I I think the report doesn't f people love labels about whether it's a Cyber attack or cyber security company I think it just demonstrates how lots of companies are very embedded in other company systems whether they're there to protect them or Supply them with products and what you have to do is you have to secure those Supply chains so the Cyber Charter I talked about was about um companies thinking about how they can ensure they get their products it's very much around resilience and recovery so people talk about cyber security but what you have to think about is what's your resilience action plan we we know realistically today Mark that a huge number of companies had no idea what to do and they were just hoping that someone was going to fix it and essentially you know over 50 60% of small companies in particular that have a cyber incident whether it's an attack or something else they go out of business within six months so when you think about you know how Reliant we are on um the digital economy it's odd that we're not focused far more on being far more economically resilient because the only way to have that resilience is to Ed resilience into those Supply chains okay Steven mcpartland thank you very much indeed appreciate it thank you right uh just at the end of the hour I'm joined Again by David blevens our correspondent here in uh Washington as we watch uh or try to watch what is going on with Joe Biden and whether he is going to pull out of this race and I gather you've got some some more news on that this evening in the last few minutes the Democratic National Convention rules committee how's that for bureaucracy has held a virtual call with delegates to the convention and told them that the process of nominating Joe Biden as their candidate will proceed as planned in other words it's business as usual but what else really can they say at this stage because as we speak he is still the Democratic candidate in the race uh for the White House whether or not he's made the decision privately to go and what we're hearing is just semantics or Al Le F were about to witness the most unprecedented battle within the Democratic party yeah because a lot of the senior figures in the Democratic party have not publicly spoken out but that you know privately they've made it pretty clear that uh they want him to move on and then there's this number of of Democrats um of you know 30 now of who are moving against him just 30 seconds yeah I think to to say it's gaining momentum the move to have him replaced as candidate would be an understatement 27 House Representatives three Senators it's Rising by the r and it's very difficult to see despite what they're saying publicly how the Biden campaign can continue to swim against that tide Mark okay David thank you very much indeed incidentally I've just seen his campaign manager jeno Mali Dylan has been talking on uh our affiliate here saying absolutely the president is in the race uh he's more committed than ever and he believes still believes believes that he is the right man to take on Donald Trump much more on that as the evening uh progresses much more two on the story that we've been paying a lot of attention to tonight this massive it outage that has hit uh not just the United States and the United Kingdom but many places across the world we'll have uh more coverage uh on that at 7:00 and we'll also have a special program by the way on the global it out uh outage and that's at 8:00 [Applause] [Music] [Music] [Music] [Music] you're watching Sky News at 7 o'clock I'm Ali fory the headlines this evening a catastrophic Global it outage affects the NHS transport Banks businesses and broadcasters including Sky News the cyber security company behind the outage apologizes but questions remain over how a simple update could have caused such devastating effects I want to start with saying we're deeply sorry for the impact that we've caused to customers to Travelers to anyone affected by this including our uh company also tonight president zalinski becomes the first foreign leader in nearly three decades to address cabinet in person calling on K starma to show leadership in the war against Russia Joe Biden vows to return to the campaign Trail next week once he's recovered from covid but the White House is forced to deny his family has discussed an Exit Plan the hooes claim responsibility for a deadly drone strike on Tel Aviv plus outrage from around the world after the US journalist Evan gersich was sentenced to 16 years in prison by a court in Moscow [Music] good evening now normally of course we would be discussing politics here in Westminster at this time of day but this is not a normal day this morning we woke up to an enormous it outage affecting nearly all aspects of everyday life hospitals had to councel appointments patients couldn't collect prescriptions flights were cancelled on the first day of the school holidays for many and even T TV channels were affected including us here on Sky News the blame lay in a rogue code update from a cyber security Tech firm most of us hadn't even heard of the problem is that their systems are integrated into Microsoft Windows which of course runs on millions of computers around the world well our Science and Technology editor Tom Clark joins me um and Tom I mean where do I start it's been an extraordinary day did you expect things to develop as I have over the course of the day and kind of run us through how this was happen in the first place I think what is so remarkable we're looking at probably what's the largest global it outage there's ever been and it was caused by yes a simple update to a piece of security software that is an optional add-on you you you purchase it for your company systems if you're running Microsoft Windows but when you what we have learned today what's been demonstrated so clearly is when you take a company like Microsoft whose Windows software that was affected is running on about 70% of the computers in the world and one of the leading cyber security companies trusted for the software that they make put the two together it affects an enormous number of people and uh Global disruption was perhaps inevitable but what's really interesting here is core it infrastructure the stuff that runs the internet Cloud Computing Services critical infrastructure like power stations utilities that solded on unaffected yet this disruption to end users to people using Microsoft Windows to do things like ticketing for Airlines online payments GP surgeries has caused such catastrophic impacts and they are the same sorts of organizations certainly the smaller end of those that don't have the big muscular it departments that can react quickly to these sorts of impacts and fix them unlike a cyber security attack where it takes a long time to figure out where the malitia code is and where it's been we had an admission of what the problem was and and a fix to that come really very quickly after the problem first occurred but it's going to take time because it has to be done manually so it departments are going to be having to go computer to computer to install or remove the poor software or or replace it with an alternative to get their systems up and running and that's kind of a new scenario that we've not seen before and I think will lead to a big rethink about how dependent the world is on digital infrastructure that's made by you know a small number of large tech companies and how vulnerable they are and how what the lack of resilience is when there's a problem that affects one of those companies um software so I think that's going to be the discussion that's going to be had in the coming days once it Engineers have been sweating all day and probably through the night and into the weekend to re reboot the world's uh Microsoft uh Windows running computers okay Tom Clark our science editor busy day for you thank you for giving us the latest um now today's outage has led to serious questions over how cyber secure the UK is even though a third party Cyber attack has been ruled out for now there are still serious concerns over the state of our national security well let's speak shall we to Former Defense Minister Tobias Elwood um thanks so much for joining us this evening um I guess my first question you know how surprised were you that what seemed like kind of innocuous problem at the start turned into something so big this is huge there's no way else to describe it but it is a taste of the scale of disruption in the future given our increasing reliance as you've just been discussing on the movement of data so this has to be a massive wakeup call you know our adversaries will be looking at huge interests just how crippling this has been across the world and causing such turmoil in the west we have some serious homework to do to upgrade our digital resilience and I suspect there's going to be a lot of back Channel conversations ongoing between Western leaders offices and indeed intelligence communities as to what we then do next it it is a St reminder of our alliance of data whether it be how we communicate travel do business socialize it's our world now every aspect of our world but to see the airports water companies stock exchanges hospitals um and even newsl Outlets all come crushing down it's a recognition that we need to have a much more robust digital architecture and uh or whether we need need to have more Standalone capabilities as well so there's some big questions as to what we need to do in the future you talk about having a more robust digital architecture I mean I guess should that should the government be involved in this who's responsible well it's a really good question to ask because in the past when we think of uh Security in our world we think of Our Land Air and sea the the Army Air Force and the Navy but when it comes to the cyber world it isn't just the government that does this we rely on the commercial sector the businesses and so forth we rely on communities we rely on individuals as well and the traditional Battlefield has changed because of the cyber attacks it's really going to be uh I think a a wake up call to see how our adversaries then see what's going on and how they react it's very very easy now to uh uh to uh launch attacks when it comes to cyber it is the weapon of choice for dictators in the future it's cheap the entry of of the cost is very straightforward simple to hide easy to deny and it leaves the victim uncertain of where the attack is emanated from and how do we retaliate and that's the difference between those physical physical and um digital threats it's all of us that need to do more to recognize the full risk cycle the ability to prevent these crisis from happening in the first place is far more cost effective U than actually responding to them in in the aftermath so I do hope that given the much work was done by the last government that the labor government will now continue this work but recognizing that this is now uh the new the L of land this is the new real politic of the how vulnerable we are in today's and age you say you want um the labor government to continue that work can you just be really specific about what exactly you want yes it was um actually um Oliver dowon uh who led the national cyber security strategy he updated the resilience capabilities of that uh it was a a couple years program to push that through clearly now we can't do this alone uh we need to look at the uh the entire infrastructure as to how we actually operate bearing in mind how vulnerable we actually now become I'm I'm trying to you know clock up the cost of what this has been there'll be in their billions given it's covered so many countries starting in Australia moving right across indeed so it needs greater investment um in our resilience but also the buying indeed of the commercial sector uh as well and working with our International allies too as I say because we are now so attached and so reliant on the digital world we need to make sure it's robust enough to make sure that we can continue to do business and ask ourselves are we prepared for when it breaks you know can an airport actually run when it's no longer attached to the internet can a hospital actually function can schools go ahead can traffic lights actually work these are questions which I'm not sure that we've rehearsed fully whether the plans are actually in place to deal with uh breakdowns of up to and over 72 hours do you think that in the last 13 years while the conservatives have been in power that that investment should have happened more quickly make sure we weren't so vulnerable I think we've done well I mean I followed this very carefully as defense minister and then as chair of the defense select commit we did a study on this clearly we always want to do more there is a recognition that uh uh the prevention is better than the the cure itself I think the scale of this and this was just demem as as some form of of coding error that forced all the Microsoft Windows to then close down but as I say it shows how vulnerable we actually are only I think a number of months ago we saw heo airport close down again because of a simple coding area and it just exposes the vulnerability of of our world today if we want our world to continue not only do we need to have robust capability to make sure that we can fend off attacks or deal appropriately when there are coding errors but also to respond if that attack is successful and that I'm afraid is the big question and we are going to be tested I make a prediction now that we will see something far larger than this uh in the next few years we've got a defense review coming up another defense review taking place I'm sure this aspect of the character of conflict will now be included along with the the traditional landc and air assets as well okay Tobias Elwood their former Defense Minister and former chair of the defense select committee thanks so much for joining us on Sky News thank you well today's events have really laid bare the vulnerabilities of interconnected global networks I'm pleased to say we're joined in the studio by meline Carr professor of global politics and cyber security at University College London thank you for joining us this evening um I mean what an extraordinary day it's been I don't really know where to start um I guess the point is that Microsoft can protect themselves from hostile actors but these were supposed to be the good guys that protected them from problems like this that's it Del and I think you know we put a lot of focus on hostile actors particular um you know recently hostile State actors but it's it's these sort of internal processes that are really proving to be a a big threat to organizations partly because we've seen over perhaps the last 20 years organizations really Implement good cyber security processes and kind of Harden the perimeters of their organizations and so now the the kind of um vulnerabilities are these supply chain attacks as we call them where I mean this is an absolutely extraordinary and a kind of unprecedented one where a huge Global organization cyber security firm like like uh Cloud strike could could um actually introduce a a problem on the scale that it has do you think this is the kind of biggest I it outage ever I think it's definitely one of them and I think it's one of the most worrying because uh we've had other you know kind of quite impactful incidents that have come from very uh tiny little applications like the movet application last year a little tiny application that was in a lot of HR systems of of large organizations and and caused a lot of problems but this is one that's really deeply problematic because of course everyone's been asking the question today how on Earth could could that have come through without proper testing how on Earth was that that released without I mean they would have the most incredibly rigorous uh protocols for testing uh all of these releases before they go out and it's just a really unanswered question as far as I'm concerned what happened to their own processes and protocols that that got through that's really were you surprised did you think something that this could happen well it could yes but I was surprised because it's it's such a large uh well-resourced organization I mean 29,000 clients globally each one of those you know could have tens of thousands of machines so the scale of this is is just huge and I think really in some ways it speaks to quite a fundamental problem just listening to your your previous speaker about the the kind of cyber security ecosystem that we've built which is a essentially one of highly concentrated uh Market actors I mean the the this company um Cloud strike and and um Microsoft are the two dominant players in this endpoint detection uh field and and they they kind of dominate globally so we've got haven't got huge numbers of of options very concentrated um uh market share and when something goes wrong it goes wrong all over the place do you think crowd strike can survive this I mean if it were a real Market I I think that you know that would probably be be the end of a a cyber security organization that introduced a massive Global um uh problem you you know it's like kind of the equivalent of a of an accountant going bankrupt that's not someone you'd kind of bring on your te after that but but I I also think that in a way that company is is sort of got to the point where it's too big to fail because what would happen to all of those clients that that currently have that um uh have that software in their infrastructure it's a real problem I think it's a real issue that we need to be talking about and why we don't have UK players both both in cloud and in endpoint detection that are really you know on a large enough scale that we can use those that's fascinating so you basically think you know there's there's too much dominance in the sector yes I do and there's good reasons for that of course because you have you know economies of scale but it does leave us very vulnerable and um that's what today has shown yeah um we heard from the crowd strike chief executive what did you think of his statement some people thought that he might he's he was almost downplaying it a bit yeah I thought I mean poor guy I thought he looked exhausted and I'm sure it's been absolutely horrendous day for him but I also think having the CEO go out at at a moment like that is is not the best move I think you you know it's better to have say the chair of the board do that because the CEO needs to be in more an operational role he he'd be absolutely overwhelmed with trying to resolve the issue um but I think his comments were they were downplaying it they've really only put out a a very minimal statement on their site about four or five sentences so far um and I think you know using that language like a glitch or a fix or this is not appropriate for for the scale of what's happened um and and the fundamental question has yet to be even come close to answer what went wrong in their organization that that that um that that file was released in the way it was and I guess the broader question you've touched on this already is how kind of inter connected the world is and how Reliant we are on technology and the expectation these kind of 247 pieces of Technology are going to work exactly and where is the resilience so you know the the new um cyber resilience bill that that was announced in The King's Speech you know we're starting to think now of cyber security more about resilience about business continuity it's almost inevitable that things will go wrong for one reason or another what happens when they do what is the business plan for for continuity and I think we need to be focusing much more on that um at the board level really and and and Senior Management level do you think there's going to be an impact on Microsoft they're not to blame in this right well they're not to blame but I think there is there are also questions to be answered from Microsoft and they've been almost silent today because yesterday there was this Cloud outage um that has kind of got buried in today's more um uh more extreme news but I haven't really seen much come forward from Microsoft on this what what what about the cloud outage yesterday because that's also critical information infrastructure Global critical information infrastructure and that went down so I I don't know yet what happened with that either um and whether there was any intersection between what happened with with um with Falcon and what happened with uh with azur I I would like to hear something from Microsoft on this interesting and lastly I mean it I heard and you can correct me if this is right that the sorts of systems that were effective weren't necessarily life or death systems if you like because they would have more resilience you know be that the sort of mechanisms on on an actual aircraft yes I mean these were really uh Windows laptops and PCs running Windows 10 or Windows 11 and you know this this software basically going very deep and and and in a very you know with a lot of privileged access into the the kind of guts of our computers to check for any malicious activity that's what they do so they by their very nature they have extreme access and um and and and what they've done is they they've caused the machine if you have if you have started it with that new version of of Vulcan it's it's caused it to to crash and it won't boot again that's why you've got this manual fix where like in the old days where we used to restart in safe mode um you know someone has to actually go and do that on these machines if they didn't start up with with the the the software update in in place then they're okay Professor Malin car thank you so much for coming in and explaining all of that it's very complicated but really interesting so thank you um a reminder we will have a special program on the global it outage at 8:00 straight after this show here on Sky News uh Jillian Joseph will be joined by cyber security expert Tim Rollins as well as Dr Nikita Kanani the effect on patients not only those who've been unable to pick up prescriptions or get a GP appointment but also those who've had Vice tool procedur is cancelled is of course one of the most Stark consequences of today's outage that's a special program here on Sky News from 8:00 well let's bring our panel for tonight shall we Joe Tanner and former special advisor who is I should say former special adviser to foris Johnson and Jeremy corbins former head of policy Andrew Fisher thank you both for joining me what a strange day we expected to be talking about politics but talking about some think quite different feel like you lot have had the worst day actually given what happened well we're here we're here it's been a great effort behind the scenes I think we should be thanking everyone um let's start with you Joe I mean what's what what's your take on all this it unfolded over the course of I just I couldn't believe it I I actually just flew back in from holiday yesterday so I sort of woke up you know when you sort of wonder what you've woken up too you've had like a really long sleep and um only a few weeks ago my mom was due to have an operation when King's College Hospital had this problem with the blood Supply where then everything was taken out and she was sort of halfway to the theater and back again and this operation was canceled and and I sort of immediately thought oh my goodness it's that again and obviously as we've learned more it seems like what I guess to most of us who are not particularly it literate I say that I shouldn't speak for you really but I'm kind of assuming compared to your experts um you just can't believe that something that seems relatively simple has caused such chaos what do you think I mean what do you think of the government's response as well because obviously we had zalinsky and dast stre which were going to come to in a moment um some were saying that maybe they seemed a bit distracted and didn't react quickly enough yeah I mean I think it's it's a really weird thing and it's it's I think we're all catching up with quite how vulnerable our kind of it systems are and how kind of all-encompassing they are and I think the point that you're meline was making about the dominance of these companies you know virtual monopolies effectively that um run these um systems it does create a vulnerability and I think that's really interesting but thing for me and I I'm not very it literate you're right um but I've got a couple of family members who are and work in this you know work in web development and and you know computer systems and normally when they put something new like a patch an update a new system you put it on a shadow site first and test it check that it works before you put it live it seems to me what's happened is they've put it live without testing it and then it's not worked and everything around the world has kind of collapsed for you know multiple organizations but to your point about the the response I actually thought we're streeting the new health SE was very good he said don't not ring 9999 don't not go to see your doctor they might be doing things a bit differently but do go the services are still running but on the flip side he has got a huge agenda which is all about sticking more and more it and more Tech into the Health Service which if you're already somebody who is terrified of putting your payment details into paying for parking on a street how are you going to feel and for the government's agenda more generally about growth agenda I mean how much money has this cost the world you know just look at the UK economy today yesterday we had today we've had it chaos you know more generally so you just think you know that's not great for some of these big Flagship areas and I mean bit rotten for a new government really to be having this so early on yeah and um it's a kind of reminder I guess of these unexpected events that can come to Define PR ships and I think as well it's the accountability for these companies as well I mean look we're in the middle of the Post Office inquiry which again is an IT Scandal effectively it's about fujitsu's Horizon process so you know there are there are real issues with the oversight the regulation and the thing is because this is highly Technical and most of us aren't that it literate actually who oversees it getting politicians to be able to understand it regulate it make laws about it to what is effective regulation and creating resilient systems that then when these things happen means you've got backup systems so that actually everything doesn't fall apart I think it's really important the big political questions about the digi wonder what's going on behind the scenes there must be a process now where some civil servants are thinking have we actually got the backup systems in place you know think about the mod think you know we've got active conflicts you've got people that are very vulnerable that are relying on big systems you've got schools that rely heavily on Tech now that didn't used to so you sort you can imagine you know I'd almost I wouldn't be surprised if in a few days we'd have something from the Prime Minister saying we're going to have to look and even a future budget or a or a comprehensive spending review saying we're going to have to make some allowances for some of this stuff because we didn't expect it but actually when you look up the slating over Co that's just happened and about you know how unprepared it's not just about illnesses and things it's actually about the tech going down which could be catastrophic yeah really interesting stuff we will come back to you very shortly well the cause and effects of the global it outage are sure of course to feature in tomorrow's papers we'll have our extended press preview and news review from 10:30 this evening joining us will be Guardian columnist Zoe Williams and the writer and broadcaster Esther uh Cayu you're watching Sky News Still's come president zalinski addressed cabinet today but was it a distraction the government didn't need in the wake of the global it outage [Music] big stories don't always come from big cities I'm Lisa Dow and I'm Sky's Midlands correspondent and this is where I grew up we can reveal that the driver who hit Harry Dum is 42-year-old an suas just met the president and we never thought we'd get this far this is what they're up against that the wind is the really big problems it is back breaking work and the smoke is thick it's been working well water levels are dropping but no one knows what impact further rain will have what would you do if this place wasn't open so we take you to the heart of the stories that shape our world it's really scary we're terrified in this community I'm told that everybody knows someone affected by covid hopefully this will be the last weave I never knew they would make it it's amazing change seems tantalizingly close in this corner of the UK Wales was the first to introduce the plastic bag charge this is my patch my specialism it's also my home [Music] [Applause] [Music] well president zensi has become the first world leader to address cabinet in person in Downing Street since 1997 he used the historic meeting to ask the K st's government to allow Ukraine to Target sites in Russia using UK weapons Ukraine has said that lifting restrictions on Western weapons including British Storm Shadow missiles to strike deep into Russian territory is key to its efforts in the war but some are suggesting that his presence in Downing Street was a distraction during the first few hours of the global it outage well let's speak uh shall we to our chief political correspondent John Craig who joins me now um John what did you think of the the government's reaction firstly to this it outage well it seemed a bit slow and a bit uh there was a bit of a muddle and and confusion in whiteall because at one point home office saying oh nothing to do with us the Department of Health was saying oh talk to the NHS then they said oh it's the science department and it is fair I mean it is been a historic and momentous event president zalinski speaking in to the cabinet in Downing Street but there's no doubt out the Prime Minister obviously was preoccupied um Pat mcfaden Uh the prime minister's fixer who you might have expected to uh be really uh concentrating and dealing with it was actually in the House of Commons making a statement about the covid inquiry now he did to be fair talk a little bit um about this the it problem and say look you can't plan for every every potential risk but clearly the government was a bit slow the lib Dems as you might expect called for a Cobra brief meeting now those are those meetings that take place in a room it's called Cobra by the way sounds sexy but it's actually Co cabinet office briefing room a that's why it's called Cobra now quite often when there's a big crisis like a war a terrorist attack of course covid of course the PM or a senior Minister chairs those not today it was just officials and uh the uh there was some suggestion from some MPS that perhaps the ministers ought to have got involved but of course they had that cabinet meeting and then the foreign secretary was speaking in the house as well he was doing a common statement as well um I mean I am old enough to remember something called the millennium bug can you two remember that I remember it's all being the run up to the Millennium I seem to remember that Margaret Becket was the minister who was warning us all Tony Blair was prime minister that everything was going to go horribly wrong a bit like today on the uh the turn of the Millennium and of course it never happened and Margaret Becket I remember was saying see we prepared for it and it didn't happen but they didn't seem prepared for it today later on in the day Pat mcfaden said I've set up a committee I mean how Yes Minister is that U how to tackle a problem Minister create a committee A Very Yes Minister uh but they did look a bit slow and I think after I think it was uh uh Tobias Elwood was saying the PM's going to have to get a grip on this and make sure that there some procedure is in place to make sure this sort of thing doesn't happen again or the response is much quicker because they were obviously preoccupied with this great event this great uh World figure appearing in Downing Street the first since Bill Clinton just after Tony Blair became prime minister Angela Merkel actually spoke to the cabinet virtually during covid that was 2021 and of course president zalinsky spoke in Parliament early last year um and it was interesting he's talking about show some leadership he is now talking to the fourth British prime minister since the Russians invaded Ukraine Johnson truss sunak and now starma he's something for Forever on but but but it m sir Kia obviously is determined to show real leadership there will be worries obviously about what's happening in America and a trump presidency what difference will that will make to the international support for Ukraine so clearly zilinski is looking to the UK for leadership that's been very evident the past 24 hours at Blen him and again today but of course this outage I think they call it don't in the jargon couldn't have happened at the worst time when the government was preoccupied the senior ministers were all preoccupied with uh hosting zalinski and we were discussing earlier we can bring our panel back in as well probably um these kind of big moments that can happen at the start of a Premiership if anyone can think of any we were thinking Liz trust that's my one Liz trust and the Queen the two that spring to my mind were it was only it was actually a few weeks or a couple of months after Tony Blair became prime minister the death of Princess Diana now he excelled you remember the people's princess that wonderful phrase LZ truss rather churlishly later said why me why now which was you know poor Queen had died um but of I mean the the current prime minister I mean he rishy sunak has handed him a great gift really with the timing of the election his first two weeks he has been able to really make an impact on the world stage a summit a NATO Summit in Washington now that great gathering at Blen him okay you can call it a talking shot but it's a big Gathering and there he is he's hobnobbing with all and all the all the world leaders now know who he is he's made an instant impact his poll ratings have gone up apparently um but then as it was going back many many many years it was McMillan who said events Dear Boy and Margaret Thatcher all said in politics the unexpected always happen so I I imagine that after tonight the Prime Minister will be saying to Pat McFadden his fixer sort something out here I me I think it needs a bit more than a committee to be honest okay John thank you we didn't have time to get to our panel before this break but we will come back to you you're watching Sky News coming up a growing number of Democrats call for Biden to go as his campaign team denies reports he's considering dropping out of November's presidential election [Music] well President Joe Biden has vowed to return to the campaign Trail next week after being derailed by covid over the last few days in the meantime more senior Democrats have called for him to stand aside in the presidential race especially in the wake of dominal Trump's coronation at the Republican National Convention well let's cross shall we to US capital and uh our correspondent David blevens thanks uh for joining us this evening David um I mean it's it's been almost a bit confusing because one moment we're hearing rumors that Joe Biden's going to stand down the next that he's going to be campaigning next week is this kind of division in the Democratic party playing out behind the scenes is this what we're seeing well it's a constantly evolving picture it's literally changing by the r and very difficult to keep a breast of but before we get into the politics let me just tell you we have just had an update from the White House doctor the the president's doctor says his cough and his horseness as a result of Co are meaningfully improved but of course his health situation is just one of the challenges for Joe Biden right now because on one side you've got more than 30 Democrats from Congress calling on him to be to stand aside and for a new candidate to be selected you've also got reports that his family is already discussing an exit strategy and we've got the vice president and possible substitute at camela Harris meeting with donors read into what you will on the other side we've got the White House firmly denying any suggestion that there is an exit strategy being discussed uh We've also got Joe Biden himself issuing a statement condemning Donald Trump's statement last night as a dark vision for the future of America and we've also heard from the committee that's tasked with planning the business of him being forly nominated as the Democratic candidate and they say it's business as usual they will proceed as planned so I think one of two things is happening he's either already made the decision to go and what we're witnessing is semantics around the choreography how and when and where will that all take place or indeed as you suggest we're about to witness the mother of all battles within the Democratic party and that it could culminate in a very ugly convention for them in Chicago in a couple of weeks time because if he doesn't go voluntarily and they seek to remove him as their candidate to change the rules to do that it will be unprecedented and in stark contrast to the scenes we've seen this week from the republ Republican convention in Milwaukee okay thanks so much David Levens there for us in Washington well let's speak now to democratic strategist Laura thinkink um thank you for joining us what's what's your view on um President Biden's future well I think you're what you're hearing and the dissonance when the different reports is all because these conversations are happening privately under the scrutiny of a 24-hour news cycle and so when Party leaders and influential people go to try to have really candid conversations with the president about his status his ability to campaign and the path forward these are private conversations that are sensitive while everyone is watching and so that explains that uh I do think he's probably taking it seriously given the number of people institutions and leaders who have called upon him to re-evaluate his campaign position and his viability the question is not is HE capable of being the president we see that he clearly is the question is from here being Six Points Plus behind in many polls can he prosecute the case between now and November and those are the substantive conversations that that the Democrats are having moving forward that are honest the number one goal is of course to keep president Donald Trump from achieving the White House many Democrats feel that is an existential threat to our democ Ry and to the human rights of so many in the United States so the stakes really couldn't be higher and we are witnessing an un unprecedented process to try to re-evaluate the candidacy of Joe Biden and what's and what's your view on that I I think I'm pretty confident he looking at the data and the numbers and the very narrow path he might have should he conclude he should determine that the best thing for the country the best thing for democracy would be for him to stand down that leaves kamla Harris uh to potentially pick up the Baton and continue his legacy in office and that would certainly cement his status as someone who has put country first so do you think it should be a coronation then for Kamal Harris or do you think other names Gavin others should be considered too it it wouldn't be a Democratic party without some pretty tough conversations but with the short Runway with the Vice President in certainly uh with the skills and the ability to prosecute the case it is it is hers as I as I would see it I believe that that given the logistics given her strength as a candidate it would be a a a huge Miss to to not have her be the first person in line as a Democrat how do you kind of feel about how the last few weeks have played out these private sometimes public briefings do you think do you think it's been pretty unpleasant time for the Democratic party for the public to kind of see these divisions laid so bare I think Democrats always have a hard time uh when Donald Trump is in the picture because he is such a threat we aren't talking about you know a George HW Bush or a historic Republican although you know this because the opposition there really is it really is the stakes are just so much higher now as we as we look forward so everything feels critical and is stressful so uh certainly a change at the top of the ticket is is something that nobody wants to see but we contend with the reality of situations we have democratic presidents handling crisis after crisis we saw Joe bid do that ay throughout the pandemic um and now we have our own family challenges as we look at who's going to be the best person to take on Donald Trump I guess it does just feel like there's been a real contrast because we see Donald Trump coming out a few days after being so close to losing his own life and we see Joe Biden isolating do you kind of appreciate that contrast and how do you feel about that well I appreciate that there are both gentlemen who are in their their senior years and so obviously the question of health and viability is at the front of everyone's Minds as we look to the future of of the country and them each of them as our choice As Leaders but what I saw when I looked at the Republican National Convention and this is what I tell Democrats who are stressed as they look at the potential for Donald Trump to regain the White House I saw a candidate who was weak I saw a candidate who did not offer a compelling Vision to the swing voters that he will need to persuade and to hold on to moving forward into November and I saw a party that did not want to discuss their own agenda because they understand that it is wildly unpopular with Americans whether you're talking about their approach to reproductive health or gun violence or even the economy and tax cuts for the largest corporations and the most wealthy individuals so as I looked at that I saw a party with outward confidence and inward deep deep vulnerabilities so as this the Democrats transition uh through this next several weeks there are real opportunities to hit those soft spots and to make the Americans aware of who they're voting for if they decide to punch the ticket for Trump okay Laura think really appreci apprciate you you joining us on Sky News this evening thank you thank you so much well Joe and Andrew are still with us let's um it feels I feel like a broken record because every day I'm saying there's pressure on Joe Biden to stand down um Andrew do you think this weekend things could really start to move on this yeah I think so um I mean it looks like there's momentum growing now I mean I've seen the ticker just go up on the top of the Sky News air to 33 Democrats now calling for him to go was 28 I think just a few hours ago go so the momentum's clearly going look he clearly isn't capable of of certainly not serving for another four years I think there's questions over the next four months to be honest but um you know but then you look on the other side of the aisle and it it kind of makes you proud to be British there is no chance that somebody who' been convicted of sexual assault who'd incited a coup who's a racist misogynistic conspiracy theorist you know the Republican candidate is far worse and far more dangerous for the world than Joe Biden even in his current state frankly and you know there is no chance somebody like that I mean look at the amount of people that were you know kicked out of parliament because we've got the ability to recall MPS we've got certain conventions you know the fact that Donald Trump is anywhere near political office even like as a level of dog catcher let alone president is terrifying so the Democrats do need to get a decent candidate in place on the economy they've got a pretty good story to tell you know the the E economic growth in the US is the best in the G7 for the last few years on job creation they've done really well you know on green transition they're doing pretty well as well which is fueling some of that econom growth they've got a good story to tell they just need somebody articulate enough to put that case across and say look at the record we've had in office it's actually not bad to be fair so I think they do need somebody more capable I mean I'm not a big fan of Joe Biden politically I think he's you know what he's done in backing up Israel all the way with its war crimes in Gaza is a real problem but that's not going to change and it would get worse under Trump so you know the Democrats do need to get somebody who is more articulate and can sell their economic story to the American public I think that's inevitable that he goes but I think they have a big problem because if you're about to say I'm not fit to be the candidate really is he fit enough to be the president and there is a question then over what happens in the run-ups of the election because there's no way that if you're not if he's not great now the pressure of a campaign is going to be intense and there's no way that he's then going to be able to he's not going to be any better let's face it by the time the voting actually happens so then you say well what on Earth happens in the meantime because he's also still president there's still a job to do even when the election's underway so I think there is a really serious problem for what's going on in the States because it's about succession planning within the party but then also about what actually would happen because maybe he's not up to being president if he can't be the candidate okay thank you both and interesting that there's no kind of mechanism in the same way there is here um when it comes to removing a leader well let's turn um now to another one of our top stories this evening and Iranian bouti Rebels have taken responsibility for a deadly drone strike on the Israeli city of Tel Aviv one man was killed and at least 10 were injured in the attack which happened very close to a branch of the US MC in the Heart of the City well Sky International correspondent Alex Rossy has this [Applause] report emergency responders arrived soon after the Drone struck this area was peppered with shatel at least 10 were injured and one man was killed as people arrive to survey the damage eyewitnesses described being shaken awake by the blast you heard all this explosion and the glasses all over broken and the ambulance and everything and people are screaming in the street and the the guy they telling him he's dead he's dead he's in the roof in this video which captured the moment you can hear the whining buzz and make out the distinctive shape of the Drone as it darts across the sea moments later there's a fireball as it explodes the Drone struck in the early hours of this morning in this Central residential area of Tel Aviv and although the damage could have been much more significant and the loss of life this will be celebrated as a major symbolic Victory by Israel's enemies the attack was quickly claimed by the houthi militants in yen they describe it as part of their campaign of solidarity with the Palestinians in Gaza is we will continue with God's help to strike these Targets in response to the enemy's massacres and daily crimes against our brothers in the Gaza Strip and this strike is Raising many questions the military is investigating how the Drone was able to penetrate the nation's Advanced Air Defense systems we are in a multif front War we work on all fronts and defend the country every day some of these fronts are close and others are far away we work against all threats we are holding an investigation today and in the coming days to understand exactly from where the threat was fired and what are the needed responses to defend the country and what are the attacking responses against who is threatening the state of Israel the Drone strike comes as the Bloodshed in Gaza shows no sign of stopping the past week has been one of the most deadly since the War Began the health Ministry in The Enclave says more than 300 people have been killed and until there is a ceasefire and this Carnage stops the danger remains that this conflict ignites into something far worse Alex Rossy Sky News Tel Aviv you're watching Sky News coming up Western leaders condemn the jailing of us jaist Evan gersich in Russia for 16 [Music] years the times we have every year we do the top 50 beaches we've been doing it for 16 years it's a really super thorough analytical um what criteria do you use so there's there's really strict criteria even to get onto the short list so water quality increasingly over those 16 years has become more and more important this year more than ever uh so they have to have um exceptional um water quality even to get onto the list and accessibility is really important of course it's got to be open to everyone uh dog friendly now that's quite divisive not everybody loves the dog friendly Beach I know I'm speaking to the converter but uh but dog friendly it's got to have a shop where you can buy Beach necessities um bucket and Spade there's got to be somewhere to eat clean toilets that you don't have to pay for and uh you know and just I mean look look some of those pictures just some of those beautiful so what's who who won so um top the top was the towens in hail in Cornwall which is just opposite and ties yeah very much overlooked in favor of that more touristy um neighor but it's um it's been protected it's three miles it's it's such a long stretch of sand it's separated into six sections but it's um it's been protected by these dunes and all the accommodation is landside so actually you've just got this really beautiful beautiful stretches of sand really really gorgeous we got a great video that shows it off to its best um and of course we've looked at the fish and chip shops as well because you what is the British Seaside without fish and chips [Music] [Music] [Music] welcome back will the American journalist Evan gush kovich has been jailed for 16 years in Russia after being convicted of Espionage in a trial widely seen as politically motivated Russia claimed he'd been Gathering secret information on orders from the CIA Miss Mr gersovitz said the charges against him were false our Moscow correspondent Iva Bennett was in court and has this report his trial was only three hearings but already a verdict and no surprise what it was American journalist Evan gershkovich convicted of spying against Russia the Court ruled to find Evan gershkovich guilty of committing a crime under article 276 of the Russian criminal code and to sentence him to imprisonment for a turn term of 16 years to be served in a high security Correctional Colony he spent nearly 16 months behind bars already of course on charges he denies Evan we love you a supporter shouted a brief wave then LED away that was the first time we've seen iring gersich since the start of his trial because it's all been held in secret behind closed doors no media has been allowed in so we don't know what evidence was produced against him if indeed there was any it's why his employer The Wall Street Journal has called the trial a Shan gershkovich was arrested in March last year Accused by Russia of gathering secrets about a tank Factory for the CIA continuing work on a diplomatic solution to his case the last American journalist accused of spying by Moscow was Nicholas daniloff in 1986 the height of the Cold War he was released after 13 days in a prisoner exchange but a similar swap for gershkovich may not be easy I think that an easy deal would feel like a win for the Biden Administration and that's not something that that the Kremlin really wants to to give them um second of all this is probably the highest ticket item that Russia has in its inventory right now not to be flippant about it but um you know they will want to get maximum reward uh for it responding to the verdict President Biden said said he was pushing hard for Evan's release and that he had no higher priority Washington accuses Moscow of stockpiling Americans to use as bargaining chips if so Russia may be preparing to cash one in IA Bennett Sky News in your cinberg well John Craig is still with us um John what's been the political reaction to this uh pretty angry actually uh you heard IA there say this is the sort of thing we got used to it happen in the in the Cold War time and of course politicians would argue well we're at war with Russia effectively now given the Ukraine Invasion uh Kia starma has said that this sentencing is Despicable only serves to underscore Russia's utter contempt for media Freedom um David lamy's spoken out as well the new foreign secretary he says it's contempt for media freedom and he talks about how it's a respected news Outlet now we should recall Boris Johnson this is a case he took up uh previously uh he said the trial was a sherard uh shows everything that's wrong with Putin's Russia the Tyrant the Russian Tyrant is as scared of a free press as he is a free Ukraine well will that do any good probably not okay John Craig thanks so much uh a reminder of course we have a special program on the global it outage uh next here on Sky News news I will be back with you uh on Tuesday next week but coming up next Jillian Joseph with that special on the it outage stay tuned [Music] [Applause] [Music] it's: this is Sky News and a special program on the global it outage it's thrown the world into digital disarray pitting across Industries and continents here airport check en counters were reduced to pen and paper Health Systems froze and broadcasters were knocked off the air the cause of the chaos has been put down to a software update gone wrong and the firm at fault admits it's not necessarily a quick fix some of the systems that aren't recovering we're working with them so uh it could be some time for some systems that just automatically won't recover [Music] good evening in terms of scale it appears to be unprecedented a global it outage that knocked systems offline all over the world and is still being felt with an economic impact that is yet as yet incalculable the cause a software update well here's what we know and the effects around the globe a cyber security firm called crowd strike says it had to do with an update that it pushed to Windows it was a tiny piece of code just 41 kilobytes about the size of a basic web page but the problems were calamitous for many of us the so-called blue screen of death was the first sign of trouble then a rush of reports about Microsoft teams and Microsoft 365 going down most of those early reports came from Australia and Asia then as the rest of the world woke up it was quickly clear how widespread the crisis was businesses across Industries have been hit including Airlines Banks retailers GPS and hospitals along with sky and other broadcasters crowd strike saw an immediate financial consequence with billions of pounds wiped off its value our Science and Technology editor Tom Clark begins our coverage with what went wrong across the world computers greeted their users with the blue screen of death unable to start systems locked in recovery mode airport check-ins Railway stations Payment Systems health services and broadcasters were severely disrupted including Sky News a major Global it outage is impacting many of the world's largest companies including us here at Sky News the outage was specific to computers running Microsoft Windows but only those using a third party protection software made by Leading cyber security firm crowd strike inadvertently triggering what may be the largest IT outage in history led to a Frank apology from its CEO we're we're deeply sorry for the impact that we've caused to customers to Travelers to anyone affected by this including our uh companies so um we know what the issue is uh we're resolving and have resolved the issue now it's recovering uh systems that are out there desite crowd strike's transparency and speed at issuing a fix Global disruption was inevitable 70% of the world's computers run Microsoft Windows crowd strike makes some of the most popular security products for them it could take painfully long to recover we're definitely seeing one of the largest prolonged um impacts and certainly with with the largest consequences for restoration you know this is not an easy um process to put back together again where this has affected all the endpoint devices which are now all over the world you know millions of them in you know someone's got to get to that laptop and actually sit in front of it and boot into it and reboot it and that that is get a lot of work it's going to take a lot of time it could have been worse Linux and Mac software were unaffected core it for cloud computing critical infrastructure and the internet soldiered on the impacts of this it meltdown are virtually indistinguishable from a large scale Cyber attack and raise exactly the same questions about how vulnerable our society is when it's reliant on proprietary digital infrastructure made by just a handful of big tech companies and how best to recover when something goes wrong with one of their products once the world reboots after this blue Friday many everyday businesses will be rethinking their digital risks and Tom is with me now Tom uh once all the dust has settled and um there is some recovery questions no doubt will turn to resilience to prevent this ever happening again absolutely um I think the truth of it is it will happen again the the only way you can keep systems safe and secure from cyber attacks for example is you need continual updates of software fixes um changes to security protocols and uh and the like they have to be pushed out globally on these networks immediately and if then because if they're not there's a vulnerability there you know customers demand that but what if there's a problem with that fix itself and that's what we saw today and really the answer is they people have to rethink the way they're going to manage when they when they don't have um access to their it and I think for what we saw here for at Sky for example we were taking off air briefly this morning but we were're a big company with a good it Department able to make those fixes uh get the system up and running you and I now live tonight it's working fine but you think about those smaller businesses or the GP surgery for example that might not have their own it Department it takes time to find someone to come in um and that does raise big questions about how we continue to benefit from what having your business running online means uh again against what happens when you lose it and how you can continue to do business switch to pen and paper uh like we saw the NHS having to do when you know pathology Services went down in London only um a month or two ago so so those are the real questions that people are going to have to consider as they move forward and sort of yeah have time to reflect on the impact of all of this and are we going to see people perhaps running two systems simultaneously so there is a plan B and there is always a backup that can be switched to automatically I think one of the questions there is about it's about cost uh for companies I mean if if you're a big I mean certainly if you're running critical infrastructure I think that's sort of standard practice you also make sure bits of your critical infrastructure aren't connected to the internet you know power stations and the like no longer have uh their systems wide into networks because they can't really afford the risk um but much of everyday business needs to be online uh and moving quickly so it's a really tough question and it's it's one that those who advise companies on their it and how they should man manage it are going to be going around trying to reinforce that thinking amongst uh businesses is you think about um a lot of restaurants shops now they're cashless they don't they don't take cash payments perhaps it's time to think about how do we revert to some other form of payment if we lose that can we and even can we and do we have the systems in place to C okay Tom thank you very much for the moment well for people across the country the overriding feelings were of frustration disappointment and financial costs and while larger corporations May more easily be able to absorb losses small businesses and as we've heard say they can't even measure the damage our business correspondent Paul Kelo looks at the UK impact this is what checkin looks like at Edinburgh airport when the computer says no a stool a list a pen and a very long queue of frustrated holiday makers trying to get away this is the worst part cuz it's actually my fiance's birthday and anniversary as well and uh so we booked for a concert tomorrow we're supposed to be there today we don't know what to do now my niece's wedding is tomorrow in Germany and uh we were looking forward to see all my side of the family and um I didn't know anything about any problems until we arrived here well obviously sad disappointed just concerned on how you get rebooked it seems like a mad house airports including Heath row luten and Manchester and Ryan a were among businesses most affected by the small software update that had huge Global consequences major retailers were impacted with Morrison and waitr briefly unable to process card payments and this Central London Nike store closed disappointing customers crowd strikes error was disastrous for smaller companies too this West Midland's food distributor has been processing orders by hand since the update there been a huge headache we've got over it you know I mean obviously we can't measure the damage as such it's going to be the middle of next week before we get everything back up the railways feared a day of disruption too but millions of Travelers may have got away with it 14 train operators are affected with interruptions the passenger information and some services but the disruption clearly could have been worse so this outage is a reminder and perhaps a warning of just how vulnerable railway lines Airlines Banks and super markets are they're all built on digital foundations that can be connected the focus now is on how a critical industry proves so vulnerable this is a web cap call for the global cyber security and Technology Community it shouldn't be seen as a single incident it should be used as another way to work towards new methods uh in order to help protect our global economy while Microsoft braces for difficult questions and the industry Ponders how to prevent a repeat consumers and crowd strikes customers will begin a tussle over compensation and who exactly should pay that will be counted in the millions Paul Kelo Sky News well our chief political correspondent John Craig joins me now from Westminster and John this has to be the first big test for the new government yes the uh prime minister the new prime minister's had a bit of a honeymoon hasn't he the last couple of weeks uh handed by rishy sunak a calendar that involved a couple of big setpiece international events there was The Summit in Washington NATO and then the big Gathering yesterday at glorious Blen him uh where he hosted 40 or so leaders uh and suddenly uh and and suddenly there's this crisis at the very moment when he was hosting uh president zalinski of Ukraine in uh Downing Street at a cabinet meeting no less a very momentous and historic event that was uh but of course uh uh this has happened and of course it's rather overshadowed what uh the uh prime minister would hoped would be yet another coup a diplomatic coup um president zaleski was the first P pres First International leader since Bill Clinton in 1997 actually to address the cabinet in the room Angela Merkel did it virtually in 2021 during covid but uh there have been those opposition politicians who claim that the government's response she was a bit too slow there should have been a cobra meeting with ministers they claim in fact all that happened was there was a cobra meeting with officials uh Pat mcfaden the minister who might have taken charge of this was already in the House of Commons making a statement about the covid inquiry the foreign secretary was uh also making a common statement of course the Prime Minister was with president zalinski in Downing Street um so uh uh the Mr mcfaden eventually said he told MPS he did mention it during his covid statement he said well I'm setting up a a committee a cabinet committee to look into this some will feel that's a bit inadequate um he also said Mr mcfaden that you can't plan for every risk well uh some may uh some May challenge that I mean of course this government's only been in for two weeks so a lot of the planning obviously should have been done by the previous government I can recall back in 1999 2000 the government had a huge uh publicity propaganda campaign if you like about warning a something that was called at the time the millennium bug because there were real fears that when the clock turned from 1999 to 2000 this sort of thing was going to happen it didn't uh Min the minister in charge was Margaret Becket and of course there were those who said she'd overreacted and so on and she said no we were just prepared for it it didn't happen then so there will have to be a very critical look now at making some sort of precautions Provisions for this sort of thing uh as every chance that there will be perhaps a cobra meeting with ministers uh over the weekend it hasn't happened yet uh and of course the Prime Minister will want to be better prepared for a crisis um of either of this sort or a different sort uh in the future it's been a sort of early wakeup call really for the PM uh you could argue that his honeymoon period the last couple of weeks his poll ratings have gone up have been damaged somewhat the government will say hold on a minute this was a private company that made a was responsible for this it wasn't a government failure but there will be those the public will be all those people stuck in cues or couldn't get their prescriptions or whatever will be pretty unforgiving and say well this is sort of thing the government really ought to sort out so I'm sure there will be a big inquest after today and the PM will bang a few heads together and they'll try and be better prepared if this happens again indeed John thank you very much for the moment well across the NHS One hospital declared critical incident and patients have been warned of long Waits appointment cancellations and delays in getting medication thousands of GP Services found their systems unusable Laura bundock reports now on how health systems were hit when GP Dave Trisa logged on this message popped up his s based surgery's entire records were down we've not been able to access patient clinical information so for their medical history we've not been able to prescribe medications in the normal electronic way we've not been able to make referrals we've not actually been able to manage how we would normally manage incoming patient demands and that's had a huge impact on patients the waiting room should be much busier over 200 appointments booked in but only 20 people came the rest cancelled first thing I went online to do a repeat prescription and the systems usually really really good because you know the doctors answer more or less immediately and so I went online on the app and it said there was a computer outage over 3 and a half thousand GP practices were hit with similar problems the new health secretary facing his first challenge posted this is having a particular impact on GP appointments and electronic prescribing please bear with your local GPS if they're grappling with this on top of normal pressures my department is working closely with colleagues across government some hospitals have also had issues the Royal Su NHS Foundation declared a critical incident with cancer patients told their radio therapy was being rescheduled this outage has caused Havoc for healthc care GPS left writing patient notes with paper and pencil modern medine looking oldfashioned with little immunity from the pain of IT issues Laura bandok Sky News sorry well as we heard the first reports of outages came from Australia and Asia then quickly spread everywhere from ordering coffee to getting on a plane or train and even accessing critical Health Care the online systems that we all rely on collapsed our Europe correspondent Adam Parsons reports on a world that became disconnected across Europe a wave of disruption seen most clearly at the airports here in Berlin long cues and simmering anger on one of the busiest days of the year the problems hit some Airlines harder than others but the overall effect was a miserable double Act of delays and uncertainty of plane tickets being written out by hand because the computers weren't working we are waiting for our agency to book another fly if there there is one airport guys are saying just to check the airlines websites they are not giving any clearcut information and what are you going to do now I don't know tell me tell me you please I'm asking help also stuck in Germany one of the nation's top divers trying to get to Paris for the Olympic Games we're our to Paris and now we're at a stand still here for the time being the Olympics start in a week the organizers admitting the computer outage had affected their plans but insisting the games will go on the impact was manifold hospitals in Belgium social security access in the Netherlands a reminder of how dependent we are on computers and the web please wait on thech not now this was a problem that started with a software glitch in the US America saw the impact up close flights were grounded business deals halted there were even problems connecting calls to the 911 emergency service the problem Global Sky news correspondents saw how the world was affected the global outage of the internet has affected the Indian subcontinent in a big way most visible has been the disruptions in the aviation industry there were also reports of a number of hospitals that experienced the same and an administrator saying the disruptions in their system had affected Critical Care lab tests and machines that are in icus connected with the Microsoft platforms Australia and New Zealand were the first part of the world to wake up to the news of this it outage the similar situation across Asia in Malaysia in Singapore Thailand Hong Kong at all of those big airports delays and frustrated people all it took was one software update from one company to cause chaotic disruption around the globe ours is an interconnected world and this was a demonstration of how perilous that can be Adam Parsons Sky News well the global outage has raised serious questions about the reliability of the software which essentially runs much of the world well Tim Rollins is a director and Senior advisor with with the NCC group a global cyber security firm thank you very much for coming in uh to speak with us this evening um a global outage we've just described doesn't get any bigger than that I mean this is unprecedented isn't it it's it's certainly probably the largest of the incidents that we've had that we've seen recently um the challenge is that it's affected quite so many people so many organizations and at such scale um so it really doesn't matter what you do if if you used fulcon crowd strike um then unfortunately you've been hit um and it's been a real problem across the globe so your organization NCC group um you keep uh businesses software and personal data um safe that's that's your bread and butter yeah so what what exactly has gone wrong here and why so the the fulcon software is an endpoint detection and response software so it sits on your computer and it sees everything that's going on and is ready there to step in and stop something bad in the old days you just had antivirus nowadays you have a much better and more comprehensive uh package that's able to look and see what's happened block it when it needs to block it uh report back when it needs to happen so from our point of view we monitor that we monitor it for companies that don't want to have to monitor it themselves um it's a real really very good piece of software and unfortunately um what seems to have happened is the update that all of these machines need the update of the antivirus package or the the endpoint detection and response package that it really is um has gone wrong so the packages are generally created and this happens literally all of the time these have to be constantly updated but the package is created it then gets pushed out by crowd strike to theend end points everybody's computer that is the bit that seems to have gone wrong it looks like the distribution system has reached into crowd strike and gone right this is the file I've got to upload and push out to everybody it looks like that's the wrong file that's the file that is full of zeros as people have described it there's there's nothing in there for the system to operate and that's caused the the system to glitch um which has led to this blue screen of death that everyone's been talking about but how has the mistake happened I mean what what what has caused it to reach into the wrong area that's going to be the fascinating question we've got to wait for crowd strike crowd strike are the only people that will know I imagine somebody there is having an extraordinarily bad day um you think because well I mean it's really unfortunate but if you know imagine you're the person who's responsible for going right here's the file we've made all the changes we've done all of the testing because they will have tested this they will have done all of the testing push it to the machine to do the distribution the distributor has either grabbed the wrong file or the wrong file has been given to it so is that then can we deduce from what you're you're saying that that is human error there I mean it's probably a fully automated system but at some stage there would have been a person in the loop somebody would have gone yes I approve this one to go and who knows where that mistake is it will come out I'm sure crowd strike will be tearing their hair out trying to find that issue and discover what exactly happened but from what you're saying it's a process that happens all of the time it has to usually seamlessly absolutely it has to happen all of the time because these things need to be constantly updated because the bad guys and girls are constantly changing their attacks the security systems the security software constantly needs to be updated and changed so it's a it's this Classic arms race between what are what are they seeing so crowd strike will notice a new file that has appeared on somebody's computer uh sent there by the bad guys normally through a fishing attack but that computer will have gone oh I don't like this file there's something wrong with it and the local system would have stopped it then Crow strike will get that message and go oh okay now we need to tell all of our computers that that's a dodgy file and we're going to stop it um so they have to do this constant updating um and unfortunately just the way it's happened one of those upate updates has gone wrong so these updates they're issued in a a strict to a strict policy I undoubtedly I don't know the detail of that but somebody would have sat there and looked at it checked it another team would have looked at it and checked it um but somewhere it's gone wrong so the processes We Believe were were followed something's gone wrong um which ultimately means something could go wrong again of course it could but you know obviously when you go through this you do a root cause analysis you will the the company will be digging in to try and find out how did this happen where did it go wrong how can we improve security we talk about being a people process and Technology problem um you can't rely on any one of those you have to have all three working together in it's the same for this somewhere a mistake has happened and it does remind us it's an example of how all of our systems are interconnected is is that a model that needs to be change therefore I don't think you can no I mean the the the fulcon product is a really good product you know don't get me wrong it it generally it works fine it's um it's a comprehensive people like it it's good it's friendly it does all of the right things they've just had a glitch and this glitch could occur for anybody an awful lot of systems are are constantly and regularly updated so you know there but for the grace of God we have this problem that anything can and will go wrong at some stage the point is how can you make your organization more resilient and this is what we need to get away with work on the principle that this is going to happen to somebody else to another piece of your it something is going to go wrong so what plans have you got in place to make yourself resilient there are 60 odd definitions academic definitions of resilience the one I like is can you survive and thrive now you've done it your Sky survived and thrived you had a problem you figured it out you fixed it and you back up on air absolutely brilliant your resilience worked so other organizations need to look okay how can we become more resilient how can we work without it for an extended period of time you only had a few hours but if it had been worse if this had been a ransomware attack you could have been working without your it for an awful lot longer in the old days we used to talk about a return to operations in 4 hours well what we have to talk to now with our clients is say don't think about 4 hours think about four days of trying to figure out what went wrong four weeks of solving the problems that have been created and four months of dealing with that enormously long taale of stakeholder management people who you need to engage with and talk to and uh convince that your system is no longer a problem and that's the challenge you're going to be facing okay Tim Rollins thank you so much for showing your expertise that buzzword that we've heard a million times today at resilience we'll hear a million more times you will definitely thank you very much for coming in well the cause and effects of the global it outage are sure to feature in tomorrow's newspapers we'll have our extended press preview and news review from 10:30 this evening joining us will be Guardian Economist Zoe Williams and the writer and broadcaster Esther crau well our special coverage continues shortly this will take some time to fix we'll hear more from the boss of crowd strike the firm at the center of the it outage [Music] [Music] big stories don't always come from big cities I'm Lisa Dow and I'm Sky's Midlands correspondent and this is where I grew up we can reveal that the driver who hit Harry Dum is 42-year-old an culas just met the president and we never thought we'd get this far this is what they're up against that the wind is the really big problems it is back breaking work and the smoke is thick it's been working well water levels are dropping but no one knows what impact further rain will have what would you do if this place wasn't open so we take you to the heart of the stories that shape our world he's really scary we're terrified in this community I'm told that everybody knows someone affected by Co hopefully this will be the last weave I never knew there would it's amazing change seems tantalizingly close in this corner of the UK Wales was the first to introduce the plastic bag charge this is my patch my specialism it's also my home [Music] [Music] [Music] welcome back the boss of crowd strike the firm at the center of the outage says he's deeply sorry for the flawed update which caused it and George CTS has warned that fixes won't be straightforward for everyone so this could go on for some time he spoke to NBC's Today Show people are wondering what happened so what did happen yeah so first thank you for giving me the opportunity to chat with you first uh on air and I want to start with saying we're deeply sorry for the impact that we've caused to customers to Travelers to anyone affected by this including our uh companies so um we know what the issue is uh we're resolving and have resolved the issue now it's recovering uh systems that are out there and essentially as you've talked about in the statement I put out is um the system uh was sent an update and that update had a a software bug in it and caused a uh an issue with the Microsoft operating system and uh we identified this very quickly and remediated the issue and as systems come back online as they're rebooted they're coming up and and they're working and now we are uh working with each and every customer to make sure that we can bring them back online but um that was the extent of an issue the issue in terms of uh a bug that was related to our update Mr carts it's it's Savannah here in Milwaukee I mean you're in the cyber security business and I certainly don't even pretend to understand this but according to your statement it was a single content update that has managed to shut down air travel credit card payment systems Banks broadcast street lights 911 emergency around the globe why is there not some kind of redundancy or some sort of backup how is it that one single software bug can have such a profound and immediate impact well when you look at the complexity of cyber security you're always trying to State one excuse me one step ahead of the adversaries excuse me and just one second please oh yeah take take a drink of water yeah sorry sure it's a long night try it's been a long night we're always trying to stay one step ahead of the adversaries and in this particular case um you know our systems are always looking for the latest attacks from uh these adversaries that that are out there so this content uh update went out and as as it does and it's been doing for for many many years obviously we've got a robust team that's looking at the safety and security and the quality of these updates and uh we have to go back and see what happened here but um if there's a a negative interaction with the way some of these operating systems work and in this particular case it was it was only the Microsoft operating system that was impacted um you'll see a reaction like this and this is you know what we've seen here yeah they uh I think a lot of people woke up and wondered if something nefarious was a foot if this was some kind of a Cyber attack but you're saying that it was just something within your own system so now as we h I was watching the news out of Australia they were trying to get their television stations back on the air their Hospital Software back up and running the banks going how long does it take to get everything back up and running well yeah first and foremost again just to reinforce what you said it wasn't a Cyber attack you know it was related to this uh this content update and um as you might imagine we've been on uh you know with our customers all night and working with them many of the customers are rebooting the system and it's coming up and and and uh it'll be operational because of uh you know we fixed it on on our end and some of the systems that aren't recovering we're working with them so uh it could be some time for some systems that just automatically won't recover but it is you know it is our mission is why we're here to make sure that every customer is fully recovered and we're not going to relent until we get every customer back to where they were and we continue to protect them and keep the bad guys out of their systems did you ever think Mr kurur that you could experience something like this I mean is does the breadth of this surprise you well when you look at software it is a is a very complex world and there's a lot of interactions and um always staying ahead of the adversary is is certainly uh you know a tall task so uh these sort of things um obviously you know you you try to understand and mitigate them and uh in some cases uh you have a a weird interaction and it it didn't seem like it happened on every Windows system there's different versions and flavors and uh patch levels if you will and we're just trying to sort out where the that negative interaction was um and again that's what we're focused on getting customers back up and running crowd strike CEO jores kurts we appreciate you coming on the air so quickly after this happened and uh explain your company's point of view we really appreciate it thank you so much thank thank you very much coming up what a simple software fault with global consequences might teach us about the threat of future cyber attacks [Music] [Music] welcome back to this special Sky News program crash the global it outage it was caused by a technical error not a deliberate Cyber attack but today's events have drawn renewed attention to the vulnerability of our interconnected world to the threat posed by malicious actors and the importance of cyber security I'm joined Now by Julian Richards a Former Intelligence Analyst at gchq and now director for the center of security and intelligence studies at the University of Birmingham welcome to you thank you very much for joining us um what's your analysis first of all of what we've seen unfold today well this is a a rude awakening this is a a very um the the scale of this is is pretty shocking and we'll raise all sorts of red flags about um and it raises all sorts of questions about our increasing dependency in um really across a wide range of sectors many of which are core infrastructure sectors travel and and and health and so on on specific pieces of technology so clearly and specific pieces of software so on the one hand the the winners in the the software ecosystem are the ones that will sell to a hugee range of um organizations public and private sector um so many organizations will end up becoming quite dependent on specific pieces of software like this um crowd strike software but when it goes wrong this shows how dangerous that dependency is and how um how we really need to think very carefully about that word that you've heard so often this evening the the resilience word are you surprised though by the extent of the the repercussions of of of what has happened globally well in some ways not because rather like I mean we use medical analogies a lot for um cyber attacks we use words like virus and infections and so on and it's very similar to a a health pandemic in a way the the speed with which it can spread the the speed with which it can affect related systems um this is going to become more and more of a risk in a way and and many of us were kind of expecting a really big situation like this to happen at some point it was almost a question of not whether but when is there still then a logic to organizations using the same software that I mean the positives are compatibility of the systems um but do we need to rethink that now that that we can't be all using the same system because when it does go down everyone's affected we certainly need to to rethink I mean one of the perhaps you know slightly positive elements of of this situation is that it's going to cause a lot of strategic thinking about how to be more resilient to these situations there's kind of a conundrum there because as you've implied on on the one hand um it it's much cheaper and more effective to purchase software that is proven to work very well that has risen to the top in the in the software ecosystem um and for reasons of compa ability as you described it's where you have systems interacting with with each other it's much better if they're using similar plat platforms and similar Data Systems so there's a logic to using the tried and tested software across the piece but but then the conundrum is that um this shows that if that if key bits of that software go wrong not only can they fall over themselves but as we've seen here they can um cause problems with all sorts of related and connect systems and this case with all sorts of Microsoft Windows systems so a lot of rethinking is is going to need to be done here and part of the thinking will be around cost because presumably non-standard software is is much more expensive getting something off the shelf is a much cheaper option it is and and you know that governments and other organizations um the the price of software has gone down over the years as as has the price of all sorts of Technology as as it's come more competitive as there's more players out there there's more to choose from um it's to create something yourself and to have to buy in the expertise that you need to create a the spoke system is much much more expensive now so you know there there is an economic logic to taking off the shelf the the tools and the software that that works well and has proven to work well but it creates such a such a risky dependency as we're seeing at the moment yeah high level of risk um what do you think that the next step is to achieve that resilience that everybody's been talking about today what what needs to be done to protect against something like this from ever happening again or is that impossible well I don't know if it's impossible it's going to be very very challenging because of the the the way that um all of our systems and networks and all of our daily life really particularly in advanced world has become so so digitized and so dependent on these systems I think rather like the pandemic in a way the we really need to learn the lessons here we we probably need a kind of inquiry we need a strategy we need a a mitigation strategy we need to think about backup systems and backup mechanisms some of which might be rather oldfashioned in a way you know the ability to move to more more manual mechanical systems if it really goes wrong um we need to we need to think about that much more seriously now and have a have a decent um cyber strategy and and we're probably not prepared enough and it's in in some ways instance like this um raise a flag and show that some some work has really got to go into this because the consequences of of a big an even bigger situation like this are clearly going to be very grave now Julian Richards a Former Intelligence Analyst at gchq thank you very much for sharing your expertise with us a mitigation strategy is needed indeed well our Asia correspondent Nicole John tells us how this outage affected the rest of the world Australia and New Zealand were the first part of the world to wake up to the news of this it outage and in Australia some of the country's biggest broadcasters were affected Sky News Australia Channel 10 and the ABC long delays and problems at both Sydney and Melbourne International Airport of Virgin Australia was affected and then also issues at universities at Victoria police people had problems just trying to buy groceries and pay for their petrol so a real issue across Australia still being dealt with and a similar situation across Asia in Malaysia in Singapore Thailand Hong Kong at all of those big airports delays and frustrated people the flights were still getting in and getting out but again the problem was trying to check in and reservations here in China the impact has been limited most companies in China don't depend on crowd strike but we are starting to hear reports of issues with reservations for hotels in both Shanghai and here in Beijing our Global it outage special program continues after the break we'll speak to a GP after thousands of surgeries and hospitals saw their systems crash [Music] the times we have every year we do the top 50 beaches we've been doing it for 16 years it's a really super thorough analytical um what criteria do you use so there's there's really strict criteria even to get on to the short list so water quality increasingly over those 16 years has become more and more important this year more than ever uh so they have to have um exceptional um water quality even to get onto the list and accessibility is really important of course it's got to be open to everyone uh dog friendly now that's quite divisive not everybody loves a dog friendly Beach I know I'm speaking to the converter but uh but dog friendly it's got to have a shop where you can buy Beach Necessities um bucket and Spade there's got to be somewhere to eat clean toilets that you don't have to pay for and uh you know and just I mean look look some of those pictures just some of those beautiful so what's who who won or so um top the top was the towens in hail in Cornwall which is just opposite and Ives yeah very much overlooked in favor of that more touristy um neighbor but it's um it's been protected it's three miles it's it's such a long stretch of sand it's separated into six sections but it's um it's been protected by these dunes and all the accommodation is landside so actually you've just got this really beautiful beautiful stretches of sand really really gorgeous we got a great video that shows it off to its best um and of course we've looked at the fish and chip shops as well because you what is the British Seaside without fish and chips [Music] [Music] [Music] welcome back to Sky special Global it outage program earlier we heard some of the coverage from our India reporter Neville Lazarus he sent some more analysis of the impact there the global outage of the internet has affected the Indian subcontinent in a big way most visible has been the disruptions in the aviation IND industry operations of a number of flights were halted and some cancelled at the terminal 1 of Bangalore airport India's it City almost 90% of the flights were affected this would have had a cascading effect leading to much inconvenience to passengers Indigo Airlines spice Jet and AXA Airlines have all said they were facing technical issues and regret inconvenience sces to the passengers in terms of online booking services and check-ins there were long at the entrances and checking desks at all airports Airlines have asked passengers to come in much earlier than usual and to have patience Broadcast News channels have been affected disrupting the normal live broadcasting some resorting to reruns of recorded programs there were also reports of a number of hospitals that were that experienced the same and administrators saying the disruptions in their system had affected Critical Care lab test and machines that are in icus connected with the Microsoft Platforms in a statement the Indian minister of it said his ministry has been in touch with Microsoft and the problem was identified and updates have been released to resolve the issue the government's it network has remained unaffected there have been no reports of major disruptions in the banking Insurance sector or the stock exchange but it just goes to show how interconnected and Reliant businesses and services are across the world one glitch can have a cascading effect globally and the cost immeasurable well patients and others with medical appointments have been urged by the government to bear with as Health Systems come back online after the global outage GP appointment services are amongst the worst affected well Dr Nikita canani is a london-based GP she's also the former medical director of primary care for NHS England and NHS Improvement uh thank you for joining us this evening uh tell us first of all how you were affected in your uh working practice today hi hi Julian yes gosh um well first of all our practices and practices up and down the country were just incredible managing something really quite unanticipated um so practices getting up getting to surgery this morning realizing that they couldn't log on to their computers and then even if they could log on um seeing that the computer system that we use the general practice system emis um just not just not logging on at all so what that means in practice is um you'll know that we'll have a list with the sort of um patients that we might need to telephone uh the the names of the people that are coming in through the door as well oh have we lost the signal there yes uh just Frozen um we were just speaking to Dr Nikita canani there a GP based in London and former medical director of primary care for NHS England and NHS Improvement um if we can we'd um try to like to return to her in a moment but in the meantime let's um talk about the health impact uh from Paul Kelo uh who's got this special report for us let's uh listen into that this is what checkin looks like at Edinburgh airport when the computer says no a stool a list a pen and a very long queue of frustrated holiday makers trying to get away this is the worst part cuz it's actually my fiance's birthday and a ver as well and uh so we' booked for a concert tomorrow we're supposed to be there today we don't know what to do now my niece's wedding is tomorrow in Germany and uh we were looking forward to see all my side of the family and um I didn't know anything about any problems until we arrived here well obviously sad disappointed just concerned on how you get rebooked it seems like a mad house airports including Heath row Len and Manchester and ryion a were among businesses most affected by the small software update that had huge Global consequences major retailers were impacted with Morrison and waitr briefly unable to process card payments and this Central London Nike store closed disappointing customers crowd strikes error was disastrous for smaller companies too this West Midland food distributor has been processing orders by hand since the update there's been a huge headache we've got over it you know I mean obviously we can't measure the damage as such it's going to be the middle of next week before we get everything back up the railways feared a day of disruption too but millions of Travelers may have got away with it 14 train operators are affected with interruptions the passenger information and some services but the disruption clearly could have been worse so this outage is a reminder and perhaps a warning of just how vulnerable railway lines Airlines Banks and supermarkets are they're all built on digital foundations that can be connected the focus now is on how a critical industry proves so vulnerable this is a webc cap call for the global cyber security and Technology Community it shouldn't be seen as a single incident it should be used as another way to work towards new methods uh in order to help protect our global economy while Microsoft braces for difficult questions and the industry Ponders how to prevent a repeat consumers and crowd strikes customers will begin a tussle over compensation and who exactly should pay that will be counting in the millions Paul Kelo Sky News okay let's bring you up to date with the weather for today now well temperatures have topped 31 Celsius today which has been warm but no competition for the 40 Celsius recorded at conningsby on this day to years ago values have uh likely peaked for now as rain spreading Eastward over the weekend will introduce cooler fresher conditions rain is spreading into Scotland and Ireland this evening but the cloud ahead of the wet weather is already over western part of the UK Mainland skies are most clear over Central Southern and Eastern areas here it'll be a warm muggy night with temperatures not falling below the mid te Celsius the rain in the west will be slow moving in the north but downpours will spread into the Southwest around the dorm Eastern areas will hang on to the sunshine longest through the day with the highest temp temperatures most likely over East Anglia elsewhere values will be closer to average for the time of year in light winds but it'll become Breezy in the west rain will become showery in the South later in the day with brighter Skies following into Ireland okay well let's just uh recap on our top story and that is the um outage the global outage that occurred today here's what we know and the effects around the Globe a cyber security firm called crowd strike says it had to do an update that pushed to Windows it was a tiny piece of code about the size of a basic web page [Music] [Music] [Music] this is Sky News at 9 o' the headlines this evening a catastrophic Global it outage affects the NHS transport Banks businesses and broadcasters including Sky News the cyber security company behind the outage apologizes but questions remain over how a simple update could have such a devastating effect I want to start with saying we're we're deeply sorry for the impact that we've caused to customers to Travelers to anyone affected by this including our uh company also ahead this hour Joe Biden vows to return to the campaign Trail next week once he's recovered from covid but the White House is forced to deny his family has discussed an Exit Plan the houthi claim responsibility for a deadly drone strike on Tel Aviv plus outrage from around the world after the US journalist Evan gershkovich is sentenced to 16 years in prison by a court in [Music] Moscow good evening many aspects of our everyday life were impacted today as an enormous it outage proved just how Reliant we are on computer systems hospitals had to cancel appointments patients couldn't collect prescriptions flights were canceled on the first day of the school holidays for many and even TV channels were affected including us here on Sky News the blame lay in a rogue code update from a cyber security Tech firm most of us had never heard of the issue their systems are integrated into Microsoft Windows running on millions of computers around the world well here's what we know and the effects around the globe a cyber security firm called crowd strike says it had to do with an update that it pushed to Windows it was a tiny piece of code just 41 kilobytes about the size of a basic web page but the problems were calamitous for many of us the so-called blue screen of death was the first sign of trouble then a rush of reports about Microsoft teams and Microsoft 365 going down most of those early reports came from Australia and Asia then as the rest of the world woke up it was quickly clear how widespread the crisis was businesses across industries were hit including Airlines Banks retailers GPS and hospitals along with sky and other broadcasters crowd strike saw an immediate financial consequence with billions of pounds wiped off its value our Science and Technology editor Tom Clark begins our coverage with what went wrong across the world computers greeted their users with the blue screen of death unable to start systems locked in recovery mode airport check-ins Railway stations Payment Systems health services and broadcasters were severely disrupted including Sky News a major Global it outage is impacting many of the world's largest companies including us here at Sky News the outage was specific to computers running Microsoft Windows but only those using a third- party protection software made by Leading cyber security firm crowd strike inadvertently triggering what may be the largest IT outage in history led to a Frank apology from its CEO we're we're deeply sorry for the impact that we've caused to customers to Travelers to anyone affected by this including our uh companies so um we know what the issue is uh we're resolving and have resolved the issue now it's recovering uh systems that are out there despite crowd strike's transparency and speed at issuing a fix Global disruption was inevitable 70% of the world's computers run Microsoft Windows crowd strike makes some of the most popular security products for them it could take painfully long to recover we're definitely seeing one of the largest prolonged um impacts and certainly with with the largest consequences for restoration you know this is is not an easy um process to put back together again where this has affected all the endpoint devices which are now all over the world you know millions of them in you know someone's going to get to that laptop and actually sit in front of it and boot into it and reboot it and that that is a lot of work it's going to take a lot of time it could have been worse Linux and Mac software were unaffected core it for cloud computing critical infrastructure and the internet soldiered on the impacts of this it meltdown are virtually indistinguishable from a large scale Cyber attack and raise exactly the same questions about how vulnerable our society is when it's reliant on proprietary digital infrastructure made by just a handful of big tech companies and how best to recover when something goes wrong with one of their products once the world reboots after this blue Friday many everyday businesses will be rethinking their digital risks Tom Clark Sky News for people across the country the override feelings were of frustration disappointment and financial cost and while larger corporations may be able to absorb losses more easily small businesses say they can't even measure the damage our business correspondent Paul Kelo looks at the UK impact this is what checkin looks like at Edinburgh airport when the computer says no a stool a list a pen and a very long queue of frustrated holiday makers trying to get away this is the worst part cuz it's actually my fiance's birthday and anniversary as well and uh so we booked for a concert tomorrow we're supposed to be there today we don't know what to do now my niece's wedding is tomorrow in Germany and uh we were looking forward to see all my side of the family and um I didn't know anything about any problems until we arrived here well obviously s disappointed just concerned on how you get rebooked it seems like a mad house airports including Heath Road luten and Manchester and Ryan a were among businesses most affected by the small software update that had huge Global consequences major retailers were impacted with Morrison and waitr briefly unable to process card payments and this Central London Nike store closed disappointing customers crowd strikes error was disastrous for smaller companies too this West Midlands food distributor has been processing orders by hand since the update there been a huge headache we've got over it you know I mean obviously we can't measure the damage as such it's going to be the middle of next week before we get everything back up the railways feared a day of disruption too but millions of Travelers may have got away with it 14 train operators are affected with interruptions the passenger information and some services but the disruption clearly could have been worse so this outage is a reminder and perhaps a warning of just how vulnerable ra railway lines Airlines Banks and supermarkets are they're all built on digital foundations that can be connected the focus now is on how a critical industry proves so vulnerable this is a webc cap call for the global cyber security and Technology Community it shouldn't be seen as a single incident it should be used as another way to work towards new methods uh in order to help protect our global economy while Microsoft braces for difficult questions and the industry Ponders how to prevent a repeat consumers and crowd strikes customers will begin a tussle over compensation and who exactly should pay that will be counted in the millions PA Sky News across the NHS One hospital declared a critical incident and patients have been warned of long Waits appointment cancellations and delays in getting medication thousands of GP Services found their systems unusable Laura bondock reports now on how health systems were hit when GP Dave Trisa logged on this message popped up his Sur based surgery's entire records were down we've not been able to access patient clinical information so for their medical history we've not been able to prescribe medications in the normal electronic way we've not been able to make referrals we've not actually been able to manage how we would normally manage incoming patient demands and that's had a huge impact on patients the waiting room should be much busier over 200 appointments booked in but only 20 people came the rest cancelled first thing I went online to do a repeat prescription and the system's usually really really good because you know the doctors answer more or less immediately and so I went online on the app and it said there was a computer outage over 3 and a half th000 GP practices were hit with similar problems the new health secretary facing his first challenge posted this is having a particular impact on GP appointments and electronic prescribing please bear with your local GPS if they're grappling with this on top of normal pressures my department is working closely with colleagues across government some hospitals have also had issues the Royal Sur NHS Foundation declared a critical incident with cancer patients told their radiother therapy was being rescheduled this outage has caused Havoc for healthc care GPS left writing patient notes with paper and pencil modern medicine looking old-fashioned with little immunity from the pain of IT issues Laura bundock Sky News s well as we heard the first reports of outages came from Australia and Asia then quickly spread everywhere from ordering coffee to getting on a plane or train and even accessing critical Health Care the online systems that the globe relies on collapsed our Europe correspondent Adam Parson reports on a world that became disconnected across Europe a wave of disruption SE most clearly at the airports here in Berlin long acces and simmering anger on one of the busiest days of the year the problems hit some Airlines harder than others but the overall effect was a miserable double Act of delays and uncertainty of plane tickets being written out by hand because the computers weren't working we are waiting for our agency to book another fly if there there is one airport guys are saying just to check the airlines websites they are not giving any clear information and what are you going to do now I don't know tell me tell me you please I'm asking help also stuck in Germany one of the nation's top divers trying to get to Paris for the Olympic Games we're on our way to Paris and now we're at a standstill here for the time being the Olympics start in a week the organizers admitting the computer outage had affected their plans but insisting the games Will Go On the impact was manifold hospitals in Belgium social security access in the Netherlands a reminder of how dependent we are on computers and the web please wait on the launch we are checking right now this was a problem that started with a software glitch in the US America saw the impact up close flights were grounded business deals halted there were even problems connecting calls to the 911 emergency service the problem Global Sky news correspondents saw how the world was affected the global outage of the internet has affected the Indian subcontinent in a big way most visible has been the disruptions in the aviation industry there were also reports of a number of hospitals that experienced the same an administrator saying the disruptions in their system had affected Critical Care lab test and machines that are in icus connected with the Microsoft platforms Australia and New Zealand were the first part of the world to wake up to the news of this it outage the similar situation across Asia in Malaysia in Singapore Thailand Hong Kong at all of those big airports delays and frustrated people all it took was one software update from one company to cause chaotic disruption around the globe ours is an interconnected world and this was a demonstration of how perilous that can be Adam Parsons Sky News the boss of crowd strike the firm at the center of the outage says he's deeply sorry for the flawed update which caused it and George CTS has warned that fixes won't be straightforward for everyone so this could go on for some time he spoke to NBC's Today Show people are wondering what happened so what did happen yeah so first thank you for giving me the opportunity to chat with you first uh on air and I want to start with saying we're deeply sorry for the impact that we've caused to customers to Travelers to anyone affected by this including our uh companies so um we know what the issue is uh we're resolving and have resolved the issue now it's recovering uh systems that are out there and essentially as you've talked about in the statement I put out is um the system uh was sent an update and that update had a a software bug in it and caused a uh an issue with the Microsoft operating system and uh we identified this very quickly and remediated the issue and as systems come back online as they're rebooted they're coming up and and they're working and now we are uh working with each and every customer to make sure that we can bring them back online but um that was the extent of an issue the issue in terms of uh a bug that was related to our update Mr CS it's it's Savannah here in Milwaukee I mean you're in the cyber security business and I certainly don't even pretend to understand this but according to your statement it was a single content update that has managed to shut down air travel credit card payment systems Banks broadcast street lights 911 emergency around the globe why is there not some kind of redundancy or some sort of backup how is it that one single software bug can have such a profound and immediate impact well when you look at the complexity of cyber security you're always trying to stay one excuse me one step ahead of the adversaries excuse me and just one second please oh yeah take take a drink of water yeah sorry sure it's a long night we always trying it's been a long night we're always trying to stay one step ahead of the adversaries and in this particular case um you know our systems are always looking for the latest attacks from uh these adversaries that that are out there so this content uh update went out and as as it does and it's been doing for for many many years obviously we've got a robust team that's looking at the Safety and Security and the quality of these updates and uh we have to go back and see what happened here but um if there's a a negative interaction with the way some of these operating systems work and in this particular case it was it was only the Microsoft operating system that was impacted um you'll see a reaction like this and this is you know what we've seen here yeah they uh I think a lot of people woke up and wondered if something nefarious was a foot if this was some kind of a Cyber attack but you're saying that it was just something with in your own system so now as we said here I was watching the news out of Australia they were trying to get their television stations back on the air their Hospital Software back up and running the banks going how long does it take to get everything back up and running well yeah first and foremost again just to reinforce what you said it wasn't a Cyber attack you know was related to this uh this cont update and um as you might imagine we've been on uh you know with our customers all night and working with them many of the customers are rebooting the system and it's coming up and and uh it'll be operational because of uh you know we fixed it on on our end and some of the systems that aren't recovering we're working with them so uh it could be some time for some systems that just automatically won't recover but it is you know it is our mission is why we're here to make sure that every customer is fully recovered and we're not going to relent until we get every customer back to where they were and we continue to protect them and keep the bad guys out of their systems did you ever think Mr Curts that you could experience something like this I mean is does the breadth of this surprise you well when you look at software it is a is a very complex world and there's a lot of interactions and um always staying ahead of the adversary is is certainly uh you know a tall task so uh these sort of things um obviously you know you you try to understand and mitigate them and uh in some cases uh you have a a weird interaction and it it didn't seem like it happened on every Windows system there's different versions and flavors and uh patch levels if you will and we're just trying to sort out where the that negative interaction was um and again that's what we're focused on getting customers back up and running croud strike CEO jores CTS we appreciate you coming on the air so quickly after this happened and uh explain your company's point of view we really appreciate it thank you so much thank thank you very much let's get more detail now from our India reporter Neville Lazarus who sent this analysis of the impact of the it outage there the global outage of the internet has affected the Indian subcontinent in a big way most visible has been the disruptions in the aviation industry operations of a number of flights were halted and some cancelled at the terminal one of Bangalore airport India's it City almost 90% of the flights were affected this would have had a cascading effect leading to much inconvenience to passengers Indigo Airlines spice Jet and AXA Airlines have all said they were facing technical issues and regret inconvenience sces to the passengers in terms of online booking services and check-ins there were long lines at the entrances and checking deaths at all airports Airlines have asked passengers to come in much earlier than usual and to have patience Broadcast News channels have been affected disrupting the normal live broadcasting some resorting to reruns of recorded programs there were also reports of a number of hospitals that were that experienced the same an administrator saying the disruptions in their system had affected Critical Care lab test and machines that are in icus connected with the Microsoft Platforms in a statement the Indian minister of it said his ministry has been in touch with Microsoft and the problem was identified and updates have been released to resolve the issue the government's it network has remained unaffected there have been no reports of major disruptions in the banking Insurance sector or the stock exchange but it just goes to show how interconnected and Reliant businesses and services are across the world one glitch can have a cascading effect globally and the cost in measurable well the cause and effects of the global it outage are sure to feature in tomorrow's newspapers we'll have our extended press preview and news review from 10:30 this evening joining me will be Guardian ecomist zo Williams and the writer and broadcaster Esther krau well if you were tuning in expecting to see our new documentary election behind the scenes at Sky News you'll be able to watch it tomorrow night at 9:00 p.m. p.m. or on Sunday also at 9:00 p.m. on Sky News this is Sky News coming up serious questions are raised about how a simple software fault can have Global consequences [Music] big stories don't always come from big cities I'm Lisa D and I'm Sky's Midlands correspondent and this is where I grew up we can reveal that the driver who hit Harry Dum is 42-year-old an culas just met the president and we never have thought we'd get this far this is what they're up against that the wind is the really big problems it is back breaking work and the smoke is [Music] thick it's been working well water levels are dropping but no one knows what impact further rain will have What would you do if this place wasn't open so we take you to the heart of the stories that shape our world it's really scary we're terrified in this community I'm told that everybody knows someone affected by Co hopefully this will be the last wave I never knew they would make it it's amazing change seems tantalizingly close in this corner of the UK Wales was the first to introduce the plastic bag charge this is my patch my specialism it's also my home [Music] [Music] [Music] [Applause] [Music] [Music] welcome back well many aspects of our everyday life were impacted today as an enormous it outage caused Havoc across the globe in the last hour I spoke to Tim Rollins a director and Senior advisor with the NCC group a global cyber security firm it's it's certainly probably the largest of the incidents that we've had that we've seen recently um the challenge is that it's affected quite so many people so many organizations and at such scale um so it really doesn't matter what you do if you used Falcon crowd strike um then unfortunately you've been hit um and it's been a real problem across the globe so your organization NCC group um you keep uh businesses software and personal data um safe that's that's your bread and butter yeah so what what exactly has gone wrong here and why so the the fulcon software is an endpoint detection and response software so it sits on your computer and it sees everything that's going on and is ready there to step in and stop something bad in the old days you just had antivirus nowadays you have a much better and more comprehensive uh package that's able to look and see what's happen block it when it needs to block it uh report back when it needs to happen so from our point of view we monitor that we monitor it for companies that don't want to have to monitor it themselves um it's a really very good piece of software and unfortunately um what seems to have happened is the update that all of these machines need the update of the antivirus package or the the endpoint detection and response package that it really is um has gone wrong so the packages are generally created and this happens literally all of the time these have to be constantly updated but the package is created it then gets pushed out by crowd strike to the end points everybody's computer that is the bit that seems to have gone wrong it looks like the distribution system has reached into crowd strike and gone right this is the file I've got to upload and push out to everybody it looks like that's the wrong file that's the file that is full of zeros as people have describe it there's there's nothing in there for the system to operate and that's caused the system to glitch um which has led to this blue screen of death that everyone's been talking about but how has the mistake happened I mean what what has caused it to reach into the wrong area that's going to be the fascinating question we've got to wait for crowd strike crowd are the only people that will know I imagine somebody there is having an extraordinarily bad day um because well I mean it's really unfortunate but if you know imagine you're the person who's responsible for going right here's the file we've made all the changes we've done all of the testing because they will have tested this they will have done all of the testing push it to the machine to do the distribution the distributor has either grabbed the wrong file or the wrong file has been given to it so is that then can we deduce from what you're you're saying that that is human error there's I mean it's probably a fully automated system but at some stage there would have been a person in the loop somebody would have gone yes I approve this one to go and who knows where that mistake is it will come out I'm sure crowd strike will be tearing their hair out trying to find that issue and discover what exactly happened but from what you're saying it's a process that happens all of the time it has to usually seamlessly absolutely it has to happen all the time because these things need to be constantly updated because the bad guys and girls are constantly changing their attacks the security systems the security software constantly needs to be updated and changed so it's a it's this Classic arms race between what are what are they seeing so crowd strike will notice a new file that has appeared on somebody's computer uh sent there by the bad guys normally through a fishing attack but that computer will have gone oh I don't like this file there's something wrong with it and the local system would have stopped it then Crow strike will get that message and go oh okay now we need to tell all of our computers that that's a dodgy file and we're going to stop it um so they have to do this constant updating um and unfortunately it's just the way it's happened one of those upate updates has gone wrong now if you were tuning in expecting to see our new documentary election behind the scenes at Sky News you can watch it on YouTube now or tomorrow night at 9:00 p.m. or on Sunday evening also at 900 p.m. here on Sky News let's take a look at the weather for you now well temperatures have topped 31 Celsius today which has been warm but no competition for the 40 Celsius recorded at conningsby on this day two years ago values have likely peaked for now as rain spreading Eastward over the weekend will introduce cooler fresher conditions well rain is spreading into Scotland and Ireland this evening but the cloud