What Does It Mean When Your OneDrive Account is Frozen?

Reason for Account Freezing

• An "account frozen" message appears if:
  • You have exceeded your storage allowance.
  • You haven't signed in for a long time.
• Files remain accessible but require you to get back under your storage quota to regain access.
• Changes to storage policies effective from February 1, 2023.

Getting Back Under Your Storage Quota

• Delete Files or Buy More Storage
  • It can take up to 24 hours for changes to be applied.
  • If the account is still frozen after 48 hours, contact support.

In OneDrive

• Sign in to Manage your OneDrive storage.
• Tips:
  • Use the account that received the frozen message.
  • Personal & Family subscribers can increase storage by up to 1TB.

In Outlook.com

• Check email storage settings and upgrade if necessary.

Reasons for Receiving a OneDrive Account Frozen Message

• Possible additional Microsoft account (e.g., created with Samsung Gallery).
• Sign in with other account credentials to unfreeze.
• Recover account details if forgotten.

Consequences of Inaction

• Exceeding Microsoft Storage

  • Cannot upload, edit, or sync new files on OneDrive; existing files are read-only.
  • Cannot send/receive email in Outlook.com or Microsoft Teams messages with attachments.
  • Potential deletion of OneDrive account and files after 12 months.

• Exceeding Email Storage

  • Unable to send/receive emails in Outlook.com.

Additional Resources

• Learn more about Microsoft storage.
• Recover your account if login details are forgotten.

Need More Help?

• Additional support options are available.