Understanding Miscommunication

Introduction

• Miscommunication is a common experience.
• It leads to confusion, animosity, and misunderstandings.
• Human communication is complex, even in the same language and room.

Communication Models

Transmission Model

• Views communication as a direct message transfer, like tossing a ball.
• Oversimplified and doesn't capture complexity.

Transactional Model

• Communication is like a game of catch with feedback from others.
• Meaning is created together through interaction.
• Recognizes added challenges in communication.

Subjective Perceptions in Communication

• Unlike "Star Trek," humans can't fully share thoughts and feelings.
• Messages are interpreted through subjective lenses.
  • Variations due to knowledge, experience, age, race, gender, etc.
• Relationship dynamics affect message interpretation.
• Other distractions and emotions can cloud understanding.
• Complexity increases with more people involved.

Improving Communication

• Active Listening: Differentiate between passive hearing and active listening.
  • Engage with verbal and nonverbal feedback.
• Multi-sensory Listening: Use eyes, ears, and intuition.
• Mutual Understanding: Take time to understand while expressing yourself.
  • Be open to the other person's perspective.
• Awareness of Perceptual Filters: Acknowledge your subjective views.
  • Discuss differing perceptions for shared understanding.

Conclusion

• A basic understanding and mindful practices can prevent miscommunication.
• Aim for a dialogue to reach common understanding.