Transcript for:
Patient Prioritization in Nursing Care

Hi. I'm Meris, and in this video,  we're going to be talking about   patient prioritization. I will be following  along using the leadership flashcards,   which are available in our Fundamentals of  Nursing flashcard deck, so if you have those,   I would strongly encourage you to go ahead  and pull those out so that you can follow   along with me. All right. If you're  ready, let's go ahead and get started.  Now, if you are in nursing school, you  are probably very familiar with patient   prioritization questions, and if you are working  as a nurse, then you are probably familiar with   how to prioritize patient care, but let's review  some of the models of patient prioritization. So   I'm going to start with the first card here, which  covers three different models. We're going to talk   about the nursing process, Maslow's hierarchy  of needs, and then the ABC setting priority.  Nursing process. This is a way of thinking, a  way of guiding our thought that allows us to   think in sequential steps all the way from the  assessment into the diagnosis, the planning,   the implementation, and the evaluation. You  probably learned ADPIE in your very first nursing   school class because it's that important. And when  you are taking your nursing school exams, it is   important that you look at the options provided  to you in the test questions and see where do   they fall in the nursing process. For instance, if  we say, "I have a patient who's having difficulty   breathing," there's going to be a bunch of  options. What should you do first? I can't jump to   just slapping some oxygen on them and calling the  doctor if I haven't assessed them first. I need   to assess. Are they having difficulty breathing  because they just need to cough something up? Are   they having difficulty breathing because they're  laying supine, and I can just sit them up? What's   going on? Or if I assess and I say, "Oh my God.  We have absent breath sounds on the left side,"   there's a very different implementation for that  than the patient who just needs to sit up. So   always, always we're thinking about the nursing  process. We're going in that order. We assess,   diagnose, plan, implement, and evaluate. Some key words I want you to think of when   you are in that test-taking environment. Assess.  They might just tell you. They could give you some   things that are assessment tools, like obtaining  vital signs. Right? Listening to breath sounds.   All of those are part of the assessment phase.  Now, when we are talking about diagnosis, that's   kind of where we're getting into that nursing  diagnosis of, "What do I think is going on?"   Planning, though, that's like, "What  should we be doing for this patient?"   So you might think about goal setting here, in  this step. We might be thinking about discharge   planning. Anything like that is going to fall  under the planning phase. Now, implementation   is anything you are doing to or for the patient:  putting on oxygen, administering medication,   starting a Foley catheter. All of those are part  of the implementation stage. And evaluation is   kind of the same as assessment, except you are  assessing how your implementations worked. So   you might see the word assess in there, but it's  going to give you something like, "Assess the   patient response to oxygen." That is evaluation.  So very important to understand those steps.  Now let's talk about Maslow's hierarchy of needs.  Maslow came up with this hierarchy of needs. You   have seen it. It's the pyramid. And the idea  here is I cannot worry about things at the top   of this pyramid if the bottom of the pyramid has  not been built for me. I can't build a house if   there's no foundation. So what does that mean? It  means that your patient's most basic fundamental   physiological needs need to be met before we  can worry about things like safety and security   or psychological needs of love and belonging,  self-actualization. I can't worry about that   stuff if I'm concerned about the fact that I'm  hungry and thirsty and I don't have shelter.   Those things must come first. And this applies to  nursing test questions as well. So for instance,   when prioritizing a nursing diagnosis  for a patient with anorexia nervosa,   we need to be concerned about the physiological  issue at play here before I can worry about the   psychological issue. So I need to make sure  that my patient isn't at risk for some kind of   complication because of their malnutrition. I need  to treat the dehydration, electrolyte imbalances.   Anything like that needs to come first before we  can work on the rest. Same thing if my patient is   in severe pain. I can't really do a great  psychosocial evaluation of my patient because   they're not worried about telling you about how  they're doing at home and things like that when I   am in 10 out of 10 worst pain of my life. So we're  always thinking about, "Have my patient's basic   needs been met?" If so, then I can move on to the  other things. If not, we need to address those.  And then, of course, there's everybody's  favorite, the ABC setting priority. ABCs.   You'd better know them by now. Airway, breathing,  and circulation. In that order, except for when we   are talking about CPR. Now airway, breathing,  and circulation, it can feel counterintuitive   sometimes. For instance, if I tell you that  you have a patient who is experiencing an   acute asthma attack, and they have inspiratory  and expiratory wheezes, they're 91% on room air,   and then you also have a patient who has 10 out  of 10 crushing chest pain, you might feel like   you should prioritize the chest pain patient.  But according to the ABC setting priority,   the patient with the breathing issue which is  actively compromising them - they're having   wheezes, and their pulse ox is dropping - they  are the priority. Okay? So always, always, always   if you are in a test situation, if you are  in clinical practice, whatever you're doing,   stop and ask yourself, "Is this a threat  to my patient's airway, their breathing,   or their circulation?" Let me give you an  example, too, of an airway threat. If I have   a patient whose Glasgow Coma Scale is less than 8,  they cannot protect their own airway. If I have a   patient who is having stridor, that high-pitched--  that sound. Very scary, first of all. That is my   least favorite sound as a nurse. But that's a  threat to my airway. If I have a patient who   is having anaphylaxis and their airway is closing  up, that is a threat to the airway. Breathing is   stuff like the moving of air. Right? That's your  asthma patient. That's the patient with COPD.   Circulation is going to be things like bleeding,  any kind of impaired circulation like peripheral   artery disease, something along those lines.  That is your ABC setting priority framework.  Next up, we're talking about how to set priority  in a couple of different ways. We're going to be   going over acute versus chronic and unexpected  versus expected. Now, acute versus chronic. The   acute concern should take priority over the  chronic concern. And what does this mean? So   let's say I have a patient with asthma and I have  a patient with COPD. They present to the emergency   room, and the patient with COPD, they're having  some difficulty breathing, but they kind of say,   "This is sort of my baseline. I just feel like  it's a little bit harder to breathe," and they're   SATing 92% on room air. And then I have my patient  with asthma who's here for an acute asthma attack,   and they say, "I've taken my inhaler three  times. I can't get relief. It's so tight. I'm   feeling dizzy." Right? They're having an acute  exacerbation of their asthma, and this is the   thing that is going to kill my patient fastest.  When in doubt for setting priority, ask yourself,   "Who is going to die the soonest? What is going to  kill my patient the fastest?" The COPD, absolutely   my patient can become very sick, very ill, and  die from a COPD exacerbation, a CHF exacerbation.   My patient with asthma, though, who is having the  acute asthma attack right now, they will die right   now if I don't intervene. So acute versus chronic. Now, unexpected versus expected findings. So   unexpected findings are always going  to take priority. So for instance,   if I tell you I've got two patients with CHF,  right, two patients in congestive heart failure,   and one of them has 1+ pitting edema,  they have some jugular venous distention,   but they're 93% on room air. Then I have another  patient with CHF, and they have unilateral leg   swelling. They have pain in the back of their leg  in their calf. It's red. That is unexpected for   CHF. Right? That is not an expected finding for  this patient. Whereas a patient having 1+ pitting   edema and a little bit of JVD, that's expected  for a CHF patient. Or if we're talking about   complications related to that patient's condition.  If I have two patients with CHF, one is stable,   and one tells me that they're having sudden-onset  difficulty breathing, I listen to their lungs.   They have copious crackles in their lungs. That's  unexpected for their day-to-day life. That is the   threat to my patient's health and safety, and  that is going to take priority over the patient   with the more stable, expected findings. Okay. And lastly, we're going to talk about   two other ways to set priority. The first one is  restrictive or invasive procedures. So we always   start from the least restrictive or invasive  thing, and we work up progressively to the most   restrictive or invasive. So for instance, if  I have a patient who is having acute urinary   retention, I'm not just going to slap a Foley  in them. Right? That is very invasive. It could   lead to infection. That's not going to be where  I should be going first. We might try some things   like we could do turning on the faucet while  the patient tries to use the bathroom. We could   use warm water poured over the perineum to  help stimulate urination. Then maybe we're   moving up to medications to try and stimulate my  patient to urinate. Then if that doesn't work,   maybe we're going to a straight catheter, and if  that still doesn't fix the issue, now maybe we're   talking about a Foley catheter before further  intervention. Same thing for patients who are   experiencing a need for restraint in some way.  We're not just going to jump to four-point   locking restraints. We're going to start with  de-escalation techniques. We're going to try   to calm the patient down. Maybe we'll try to  move the patient closer to the nurse's station,   arrange for a sitter before we ever move on to  things like restraints, and then when we do,   we're going to start with the least restrictive  before we go on to the most restrictive.  Now the last way of setting priority that I  want to talk about, and we'll talk about this   more in community, but survivability  potential. In the hospital setting,   you are always going to prioritize the sickest  person. Right? If that person has no pulse,   they're the sickest person. If the person  has a penetrating head wound, oh my gosh,   they're the sickest person. But if we have a  mass-casualty incident, the ethics of care change,   and my job now is to provide the most care that  will provide the most good to the most people,   so this means that I'm going to prioritize  patients who are more likely to survive.   This is not your typical triage. This is not  what we do in the emergency room. This is   not how healthcare normally functions, but if we  are talking about mass-casualty incident triage,   we do not prioritize people who are already  dead or close to death. So the patient with the   penetrating head wound, the patient with a Glasgow  Coma Scale of 3, the patient who is pulseless, the   patient with agonal breathing, all of those are  big red flags for, "This patient is dead or close   to dead and unlikely to survive even with medical  intervention." They are the lowest priority.   The patients who are the highest priority are  the ones who are the sickest but most likely   to survive. The open femur fracture. The patient  with a sucking chest wound. All of those patients   are more likely to survive, and we're going to  prioritize them. Then we'll move on to things that   are serious but not imminently deadly, like the  broken arm or a burn on the limb or something like   that. And then we will move down to what we call  the walking wounded, so this is someone who maybe   they have a big scrape, or they've broken a finger  or something like that. They need treatment,   but they're not going to die anytime soon.  They can wait a little bit. Again, we have mass   casualty. There are dozens, hundreds of people  who are sick or injured. This is when we are   going to use this type of patient prioritization. Okay. That is it for patient prioritization. I   hope you learned something in this video. Please  comment and let me know something that you learned   that you may not have known before because I think  it's a really great thing to tell other people   that it's okay to not know everything all of the  time. Before you go, I want to make sure that you   can test your knowledge using some of my quick  review quiz questions. All right. Here they are.   Okay. Are you ready to test your knowledge? Here  we go. According to Maslow's hierarchy of needs,   which patient concern would take priority,  imbalanced nutrition or disturbed body image?   Imbalanced nutrition would take priority  as this is a physiological issue.   Which patient should the nurse prioritize, a  patient with CHF exhibiting 1+ pitting edema   or a patient reporting new-onset leg pain and  swelling? The patient with new-onset leg pain and   swelling should be prioritized. 1+ pitting edema  in a patient with CHF is an expected finding.   When performing mass-casualty triage,  which patient should the nurse prioritize,   an unresponsive patient with a penetrating head  wound or a patient with a sucking chest wound?   The patient with the sucking chest wound should be  given priority as they are more likely to survive   than the patient with the penetrating head wound. All right. That is it for this video. I   hope you learned something. Leave me a  comment about something you learned or   experience about leadership styles or  patient priority setting. I'm excited   to hear. Thanks so much, and happy studying. I invite you to subscribe to our channel and share   a link with your classmates and friends in nursing  school. If you found value in this video, be sure   and hit the like button, and leave a comment and  let us know what you found particularly helpful