So currently what I see is a beating heart and I do have a little note that's available to me that says it is a myocardial infrction so this patient's having a heart attack Amazon web services is extending its reach into Healthcare and it's not just about 3D virtual Hearts like this one from simple voice commands to complex real-time data analysis AWS along with other Tech heavyweights is looking to solve some of the health care system's biggest issues including costs and labor shortages Dr Angela Shippy medical doctor turned physician executive at AWS is leading the charge for the world's biggest cloud provider I have the opportunity to really bridge that gap between what's happening day-to-day within Healthcare organizations and technology that can help them really transform and really find the solutions to any pain points that they have big Tech firms from Amazon to meta added 16 billion dollar in AI spend this earnings season as Healthcare spend hit $4.5 trillion in 202 Yahoo finance got an exclusive look at how Dr Shippy sees the future of healthcare this is kind of a homecoming can you tell me your context with this specific hospital I used to see patients here early in my career and throughout Dr Shippy spent a decade seeing patients before managing hospitals herself I know that you've said you knew you wanted to go into the medical field as early as 9 years old which fascinates me what would you tell that 9-year-old about why you work at a tech company now what I would that 9-year-old wanted to go to Medicine then because somebody told her that she was smart and the 9-year-old thought that smart people became doctors she would not be surprised that the ability to scale to help more than the 25 people I could lay hands on every day would only occur by working for a large or organization like AWS now Shippy interfaces with 700 Healthcare leaders across the US in an effort to expand their use of AWS back technology including two-way communication systems like the echo dot a potential replacement for traditional call buttons so right now we're in an inpatient room the patient can ask for the lights to be turned on or off the temperature to be controlled so it's one of the ways that it frees up the clinical resources so that nurses can work at the top of their license by really helping with the true clinical task medications diagnostic testing looking at the lab results interacting with the rest of the clinical team and allows the patient to take care of those nice Little Creature Comforts that are theirs what is the importance of cost Effectiveness too not just for things like burnout but just for the hospital in General so when you have the opportunity to visit across the country like I do with Hospital leaders what I see them talking about most is their margin variability what's happening with their Workforce and what does the consumer or patients and their families demand so what I see them doing is looking to migrate to the cloud because that allows them to decrease the cost of their it infrastructure we know that those organizations that go to the cloud it's 60% less that they spend and compute storage and networking Cloud tools like these are digitally transforming Healthcare and the market is getting bigger with research projecting it to reach over 115 billion by 2030 Microsoft has a strong foothold in the provider space with Azure its open AI service that's been used by epic the largest electronic health record provider covering medical records for over 300 million patients how bad of a heart attack is the one that this heart is having I would say just based on how it's looking um there's definitely damage to the wall to the myoc cardio the tech could train providers on procedures and patients on their illnesses for a patient who has cardiovascular disease to be able to show them this is what your heart looks like this is what happens when your blood pressure isn't controlled or you get to the point that you don't have enough blood flow I could see where it might help a patient be even more compliant with their medicine [Music] regimen hi good morning ma'am my name is Ashley I'm a virtual nurse here at Houston Methodist outside of the tech Hub AWS integrates two-way audiovisual Tech with cloud service in the virtual Intensive Care Unit this allows nurses to monitor more patients in less time the virtual nurse will ring the bell and let the patient know that they're coming in and then they'll show up on camera so the patient can fully see them and then they'll Converse it usually takes 45 to 60 minutes to admit or discharge a patient and many times they would get interrupted because of other patients they're taken care of or other questions they had to answer from other members of The Care team this way the patient's getting dedicated time with a nurse at a time that's very critical in either their admission or when they're being discharged home to continue their Care Dr Shippy implemented this alongside her former colleague Roberta Schwarz the two worked together during the height of the pandemic before Schwarz became CEO of the hospital in addition to medical accuracy Schwarz said that AWS Cloud technologies have lowered costs of care sitting behind us is you know the virtual ICU um and when we were um when we built it we used to have four uh Nocturnal intensivists on site here we now have two that means that two people are sleeping through the night in a much better way they're less burned out we were able to have adequate and appropriately Staffing during the daytime reducing our coat Blues by 20% reducing our length of stay uh improving many other aspects of the quality of care when Dr Shippy isn't at the Texas Medical Center or hospitals around the country she can be found in Houston here at the AWS office Yahoo finance got a closer look at how she transitioned from practicing doctor to Innovative leader at Amazon web services one thing I'm so interested in is how you made the decision to go over to the tech space when you had interfaced with patients for so long can you talk to me about what that decision making process was like for you truly in my career I've been an enduser of Technology the entire time so along the way I've been a champion to Pilot devices I've been a champion for documentation electronically and so it's just been part of my world I saw the power of technology and how it would be used to transform Healthcare and that's really what made coming to a role like this at AWS possible for me because I saw what that transformation could really lead to curious what that's like for you kind of this idea that you speak two languages fluently I mean several but like the Healthcare Executive but also the practitioner so one of the reasons why I do what I do every day is in my role as a clinician I certainly saw opportunities for us to do things differently and to do them better and I also once had somebody tell me from a software company the product is working as designed well it was working as designed but it wasn't working for me my Healthcare colleagues who are actually taking care of patients so I wanted to be able to sit in the seat where I could help new technology new Innovations make sense for those who would be using them for the enduser the clinician Shippy believes accessibility could help change the conversation for patients who view the system is broken from long waits to short appointments over 70% of Americans feel the Health Care system is failing them much of the frustration is felt due to supply and labor shortages that remain a problem in the field 56% of hospitals total operating Revenue goes to labor and a key challenge is turnover as staffers are leaving while there's an uptake and patient volumes if we can take away those tiny administrative burdensome tasks and allow them to do what they truly love then we know we're making it a better experience for them and we're making it a better experience for the patient as well because they're they're in control Dr Shippy hopes to drive better patient outcomes by prioritizing the needs of practitioners with things like more flexibility and allowing them to work at the clinical level one of the things that's really important when you're talking with patients is not to make an assumption if you listen to patients who have heart attacks and listen to them tell you their story about their symptoms sometimes it'll sound just like the textbook and sometimes it won't and it's really important to listen to the story listen to the patient so the history the physical looking at all the diagnostic tests and then bringing it all together together to say this is the differential diagnosis and this is the ultimate diagnosis and what's going on with this patient raising the profile of women in minorities is another passion of Dr shippy's as of 2023 women hold 35% of tech jobs in the US the representation of women drops at senior positions and Healthcare organizations still Dr Shippy remains optimistic about the potential Tech has to represent greater populations now what we're seeing is the majority of healthcare decision- making happens by women um the largest part of the workforce in medicine is Nurses so what I see changing along the way are people being more inclusive in their thought about how do we ensure that women have a place at the table and women are the ones that are there making that happen the top of our game will not always mean that we're at the head of the table but it means that we're definitely involved in the decision- making we're helping set the strategy when you say like somebody like me at 9 years old says I want to be a doctor I want to help people like that never goes away and one of the things that becomes very very clear is when you have good health then you're able to do anything that you need to do and so being from an underrepresented Community or being in a community where maybe healthc care isn't like what you've seen in the Texas Medical Center today um we want to close those gaps