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Describe the automatic OEM approval policy for certain year vehicles.
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Vehicles from 2023, 2024, and 2025 automatically receive OEM approval.
What key information might be found in the Diary Comments section?
Diary Comments section contains manually entered notes, usually highlighted in blue.
How can the loss type be a potential area of confusion when reviewing claims?
Loss type might be unclear due to potential internal coding interpretations.
What key information can be found on the Summary tab in the Safe Light system?
The Summary tab displays referral status, insurer details, and coverage verification.
What is the default login format for accessing the Safe Light system?
The default login format is 'first.last1'.
What are the different types of sensor calibration mentioned for post-glass replacement?
The types are Dynamic (requires driving), Static (stationary), and Dual (both).
How often should the Manual Coverage Queue (MCQ) be managed?
The MCQ should be managed twice daily, in the morning and afternoon.
Which vehicles commonly require sensor calibration after glass replacement?
Vehicles from 2016 onwards, which include advanced features like lane departure, commonly need calibration.
What steps should be taken if login credentials to Safe Light system need to be reset?
Contact management if login credentials need resetting.
Why might a dispatch be voided when handling payments manually?
Voiding a dispatch prevents double billing during manual payment handling.
Why is comprehensive coverage essential in the State of Florida for auto insurance?
Comprehensive coverage is essential to provide full protection against non-collision related damages.
In what case can OEM be approved over aftermarket glass?
OEM can be approved if it is cheaper or comparable in cost to aftermarket glass.
What role does the IR (Initial Review) Team play in handling glass invoices?
The IR Team assesses charges and writes estimates for glass invoices.
Describe the significance of the 'Shop Approval Notes' tab.
It documents pricing, OEM approvals, and manual approvals related to shop repairs.
How are new diary notes ordered in the Safe Light system?
New diary notes are placed at the bottom, while old notes are on top.
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