I post on Facebook Marketplace all the time to try to validate ideas I posted a simple ad that said rent a washer and dryer month to month I went on a cruise for 7 days and I came back and there was a lot of interest I went and bought $330,000 worth of washers and dryers I just want all the haters to listen up what about insurance what do you about this you going to have a contract what just freaking buy it throw it on your porch and people will venmo you like that's probably the reason that 90% of people would never start this didn't know what I was doing just figured out as I was going and that's what business is you're just solving problems big [Music] deal my name is Kyler Liston I live in orm Utah I'm 23 and one year ago I started a washer and dryer rental business I don't do anything full-time but that is one of the major sources of money in my life right now okay what was the triggering event that made you say huh there there could be something here I'm a big believer in taking off opportunities and creating your own luck so I'd say it kind of started my grandparents own a lot of rentals did a lot of Maintenance they slowly said we're not doing any washers and dryers so I knew there there was at least 30 apartments that didn't have washers and dryers then I also started delivering third party for some companies in Utah County delivering appliances and kind of learned how to install them how to change the plugs the common issues with them and how to fix some of them and then I mean I'm a pretty observant whatever person and I just started thinking that there's probably a lot of people that there's a lot of apartments that don't offer washers and dryers but the main thing was I I mean I I I've done this a thousand times but I just posted on Facebook Marketplace I post on Facebook Marketplace all the time to try to validate ideas I posted a simple ad that said rent to washer month to month I went on a cruise for seven days and I came back and there was a lot of a lot of interest okay I want to get hyp specific go back to your grandparents what was the conversation what happened when did you first learn that this might be an opportunity I don't know if the exact moment my very first business idea when I got home from a mission was I started renting nine squares if you've seen the N9 Square in the air games that are like the PVC pipes I was like if I buy a if I buy a legit one which cost $800 could I rent this out so I posted it for a week got a lot of hits and I bought it and everyone's like you're never gonna make your money back which I made my money back times times a lot there's a business there there's a n first of all I think most people outside of the church don't even know that exists I've only seen it in the context of church so big in Utah County okay so it's a PV C Contraption that's nine it's 3x3 nine squares and people stand in it and they're like hitting a ball over the PVC pipes right yep and there were people renting them out but they were all homemade PVC ones and there's one company who makes legit like fittings that lock in and they don't unconnect and it is pricey but I bought that one which made me stand apart from everyone else and then yeah that was my first thing and then I always just liked I was just always thinking like what else could I rent out so I got some paddle boards from Al Sporting Goods rented out lots of paddle boards and then I was always looking at websites of like what could I rent out because you have to be you have to be different from everyone and at some point whether I saw it somewhere which I don't think I did but at some point I was like oh I wonder if I could rent a washer and dryer back to the nine square how much did you rent them for I I started renting them like between 30 it was like $30 on a weekday and $50 for a weekend around around there okay and you got your money back yeah I mean I don't know how I mean it would make several hundred dollar a month it got to the point where it like paid itself completely times a couple times and then I was just like I don't really need to do this so I kind of have stopped I mean I rented it a couple times this summer but like I literally I would leave it on my porch then they'd come get it they'd Veno me and I never did like I never did anything no contracts no they never signed anything and it never got broken or stolen or anything beauty of living in beautiful Utah oh I just want all the haters to listen up not that there are any haters listening to this but like what about insurance what you about this who's who's you got to have a contract what just frecking buy it throw it on your porch and people will venmo you like you've had one set of washer and dry are stolen in a year that's probably the reason that 90% of people would never start this and it's it's a nothing burger oh exactly yeah there's a lot of pessimistic people that are like well what I mean so exactly one Thanksgiving ago like we have our big family Thanksgiving and at that point I had put out one set and I like my family knows me as like the entrepreneur kid or whatever and I was like telling everyone like I think this is going to be awesome and my parents do support me but there was a lot of people that were like that sounds like a ball in chain like good luck like you're never going to be able to leave again what if this happens what if this happens or whatever I'm just anytime I bring any idea to anyone it's a bunch of hate I feel like it's like well what if this happens worst case scenario and I'm just like hey well every business sucks so like just figure it out yeah every time I tweet about a business idea I hear the same things and it's like yeah that's an obstacle to overcome that's a problem to solve that's and that's what business is you're just solving problems big deal okay for sure yeah like that's such a critical framework when starting a business like I really feel like you you do yourself more harm than good when you solicit opinions from anyone because everyone's biased you tell your friend or your buddy and he's jealous he's going to tell you it's dumb because he's jealous he doesn't want to succeed and or he wants to copy you if you tell it to your mom she's going to tell you it's amazing because she loves you and you can do no wrong like how do you actually get real feedback there's only one way you post the Facebook Marketplace exactly does the market tell you what does the free capitalistic Market tell you that like the first step is almost always try to get a customer go to Facebook Marketplace go validate it put up a landing page wait for your first dollar and then everything else can follow yes I agreee 100% I like to do things and then and then tell people about them like you don't have to tell me about what could be wrong because I already am doing it and it's not happening yep that's why like of all these businesses I've built I never ever ever talked about on my Facebook page like 10 years ago I would post a Facebook about normal family stuff I would never talk about businesses and outwardly my excuse was well I don't want to have to start a business that's reliant on my friends and family I want it to stand on its own but yeah the real reason honestly the real reason is I was insecure about what people would think or say and I was insecure that the idea would fail and then I'd have to come crawling back to my Facebook friends as if I have as if I owe them anything thing it's like hey that thing I posted about it failed like first of all no one ever no one would ever remember that you started it in the first place no one cares no one's thinking about you you just do your own thing whether you post about it or not for sure and I guess my biggest thing is I've heard you say once that like people think you're a big risk taker but it's like a very calculated risk and I think it was the same way for me I was doing the math and saying worst case scenario I'll make my money back and I don't actually see any risk I did Summer sales I took my money and I went and bought $30,000 worth of washers and dryers I gave it to some guy and I was like order me a bunch of sets and I was like I I didn't even have 30 customers or whatever I just like I based off the one week of demand I've seen there will be enough to get those all rented out and these were brand new sets who's a guy what guy do you give 30 grand to who was this guy you find him on Craigslist there's like three or four wholesale places in Utah and I mean would always just say hey like I'm a property manager like I'm looking for like 50 sets what's the discount and I found a guy that had a had a a good price and I I mean eventually he he knows I'm not a property manager when I walk in 20 years old yeah and so I so I bought those and what I'm trying to say though is that in my mind it wasn't a risk at in my mind it's always I was gonna break even at least yeah it's like the the guys that take the huge risks right like Elon mus sells Tesla he gets 140 million bucks he pushes it he sells PayPal gets 140 million pushes all into Tesla that's a massive risk that makes the headlines we all know about him but the Average Joe's like you and I everyone listening that are starting businesses most of us are much more calculated than people like to think we're just better at doing research and when I say doing research we're posting stuff to Facebook yeah exactly and I there was always the fear of like what if someone steals it but then it's just I just don't think you should live your life thinking that cuz like you could say that about a lot of businesses why don't people just go around like stealing and killing people because people have morals and most people have morals yeah so you bought 30 sets for $30,000 it was a little bit more than 30 sets I would think so do you remember how many it was so the very first one like I got home from the cruise and I had like people that wanted them installed I bought those on from RC Willie which is like a box store in Utah for everyone pretty it's very pricey I knew that was not the route I wanted to go but I had to I wanted to like get those I think I did three you're validating the idea yeah I wanted to do three from RC Willie I did three from RC Willie and then I was trying to figure out how to get them cheaper how much were they the ones from RC Willie they were like I want to say like $1,100 gez were they used or new they were brand new and they come come with a warranty were these like high efficiency or like your ugly white ones no these are like the I mean they're pretty nice they have a glass top they're LG uh machines I mean they're the they're basic but yeah they're they look they look really nice real quick is that like a freeze dryer over your shoulder yeah I'm like this is the most LDS household I've ever seen in my life yeah I all of my family lives on one pretty much one street and I I'm at I met my grand grandparents and they're big my grandma's a big freeze dryer live I wish I had one of those that looks awesome it looks like a washer all day every day she's she's freeze drying fruit and food I believe the the new ones were around $800 so the way I did my math was okay so my in my head my ideal client was someone moves into an apartment they sign a one-year lease they don't have a washer and dryer and I wanted to make my price for renting for a year a little bit cheaper but the same cost as like buying buying one I want it to be a little bit cheaper so they could in their head be like I'm I am saving money so that's how I came up with like the60 to $85 because at the end of the 12 months they had paid off off the machine after I did install the 30 brand new ones I was like why don't I do used ones and the used ones they are probably a lot better business model in my opinion it doesn't seem like people demand them any less like they're still in high demand no yeah I think it's so all I did was like I changed what I was doing the new ones for up like $25 and I just did the used ones for the same price and it was the same same de they just want to they they just want a washer and dryer that that works and cleans their clothes yeah period okay let me back up real quick you got 30 grand from Summer sales what percentage of like your savings was that at the time I think I had like maybe 60 Grand so it was like half half of the savings just all just just giv up yeah half of your life savings on some used washers and dryers Based on data points from one Facebook Marketplace post and I'm not making fun of you I would do the same thing and it worked so hindsight is 2020 well the other thing is like the whole time it's like if this fails all I did is I lost to Summer knocking doors like worst case scenario that worst case I lose three months of my entire life in the hot sun selling things that's kind of bad but no I mean worst cases you just you sell those sets individually on Facebook Marketplace and you probably make a profit yeah you just sell them there's a lot of different ways I looked at it yeah yeah okay all right so you started with the more expensive ones and you learned there's no point in this people just want reliable ones that work even if they're ugly 60 bucks a pop what did it look like to go from those first 30ish units to the next best what did scaling look like like what different kind of tiers did you hit in your business along the way I completely like bootstrapped it or whatever like my first one I heard and made a Google doc made a contract and it was like pay me through venmo PayPal PayPal or zel or whatever and then they would Circle which one they'd pay me and I would text them like hey today's your time to pay or whatever and they would pay me and I was like if I want to scale this I need to not text a whole bunch of people so then I got stripe so it's all through subscriptions it's collects their credit card I tried to start collecting two credit cards so if one fails I can just charge the other card well it's funny because that's usually that's not something that most business owners have to even think about if this card fails then we need a backup but in this demographic that's fairly common I imagine yeah more common than average yeah probably yeah and I mean the whole entire time I mean I was kind of scared of like it was kind of a very hard balance of like this is an experiment and do I keep scaling it and going bigger or do I find out if this works and so I think the first like four or five months I was still like really like how much bigger do I want to go before I find out like if this is going to work like how long are these machines GNA last and how much of a headache is it and going into it the whole entire time I was like if I can make 10 grand a month I don't care how much of a he headache it is in my 23 23 year old mind it was like if I could make 10 grand a month I don't care if I'm working all day on this and it has I I don't thankfully have to work all day how much are you working on this business would you say not very much maybe five on a busy week maybe 10 hours a week two out of the six days I mean I do work on Saturday sometimes so maybe two out of the six days I will go install one or go pick one up or go clean one or go knock on someone's door or something if you really wanted to to scale it you could spend all you know full time on it so what's interesting I mean I don't think it's any secret the guy I was talking to you about he so he has seven over 700 sets he has no employees crazy zero employees and according to him it is not that big of a a pain time so I would go to some I I started going to Property Management places and saying like hey will you pass these out like can you put these in the welcoming envelopes to your new tenants or whatever and one or two of them were like oh we already used this guy that's how I found about this guy because I he doesn't have a huge presence online so I I mean I called him and just asked about his business and that was another validation of like okay this guy's been doing it for 10 years he has 700 sets after I heard about that I was like okay this is kind of I think this is going to I think this can work a lot of my fear went away after I learned about a guy who was doing it and he was making money I did not know about this guy at all before I started it though and then it turns out he was tell me about the the time that you spent what was it delivering units for the the warehouses yeah I want to hear how people could emulate that in their local market yeah so there's you have your big box stores like loen Home Depot and then and I would say in most cities there's probably a scratch and dent place at least in or where I live there's probably three or four pretty big ones within 15 or 20 minutes they buy Scratch and Dent from like Costco and all of these big places but they don't want anything they don't actually really know anything a lot of them don't have a ton of knowledge about washers and dryers they're just buying buying them and they do not want to have anything to do with the install so what I did is I just went to those places asked if I could put my phone number there then when someone goes and buys a fridge they buy a washer and dryer they don't have a truck or anything but they would like to have a cheaper option then going to Lowe's or whatever so they go to the scratch and dent then they would call me and I would deliver them and it was honestly a very in my mind it was a very good side hustle once again didn't have insurance or anything didn't know what I was doing just figured out as as I was going no trailer just a pickup truck I kind of lied to you when I told you I have a truck my I mean my grandpa has three trucks so I used his trucks a lot I did all of the installs in a Toyota Highlander that I put a hitch on so not even a truck just a Highlander with a trailer yep no truck jeez and so you literally just went to a a a washer dryer store and said let me do all your deliveries and like okay they are actually pretty open because they want to give their customers as many options as possible so at one of them I was like the first one to kind of do it they don't want you to the their sole guy really they want their customers to have as many options so they they were all welcoming of like yeah you can put our phone number here and then as if you if you actually pick up your phone and you put your prices there you will get most of the work because a lot of people won't pick up their phone and don't actually want to do it I mean they're appliance repair places that are doing repairs all day and they don't actually want to deliver them I mean here's what I'm thinking Plano Texas 250,000 people go to outs scraper run it for Furniture Appliance anything that could have big items run a scrape get all their phone numbers call them up as if you're a consumer say hey do you look at her couch deliver couches no you got to arrange that yourself okay and then just check a box on the spreadsheet for everyone that does not deliver and then you drive there to only those ones show up in person with a flyer hey I do this is all I do you could have a dozen stores referring business to you all day every day oh yeah and I guess my biggest thing is is I think there's a lot of levels of Entrepreneurship and like there's probably a lot of people that are doing way cooler and way more glamorous things than me you maybe even at my age at 23 but there's also a lot of people that are get that I know that are my friends that are getting paid like $14 an hour and hate their life the appliance delivery I was charging between1 and $200 and install and doing I mean there was a lot of days where I'd make $400 or $500 and I was working for myself and it was like in my opinion a lot better than a lot of other people's reality some people maybe don't think that's glamorous or whatever but like in my mind it was like I would rather go do one delivery for $200 and it takes me two hours than go work for someone for $20 an hour all day so yeah if there's I think that it's a good hustle for someone who is like gets paid minimum wage and they hate their life and they want to do something and they have a dolly then they can do this business and make I think you could make several hundred dollars a day during the summer we did a lot of fridges and I just did my little brother who's 15 now and we just go deliver fridges and every every fridge that was a French store was like over $200 and they're already paying like $1,200 for the fridge so it's nothing I'd give my brother like 50 bucks he was making or $75 he was making over $25 an hour as a 15-year-old he he loved to take him to Chick-fil-A every every time is good all right if you are watching this clip right now you are watching this this on YouTube and if you are a fan of podcast please check out my podcast while you're at it because sometimes I have podcasts that aren't on YouTube and sometimes I have YouTubes that aren't on podcast so check out the ker office on any podcast platform or you can go to TKO pod.com also my newsletter will throw that in there there are no ads It's weekly it's different content than my podcast and YouTube newsletter. chrisj cerner.com You'll see the link and we'll see you there I don't even think this is like a good option for someone working a crappy job or minimum wage like anything can scale like I will go to saying that anything can scale some things are harder to scale uh but like the more we move towards AI the more people enterprising entrepreneurs like us are going to be moving away from the sweaty startup that are outside that means that we're going to be able to charge more we're going to have fewer competitors it's just going to get better the pie is getting bigger for everyone as technology advances for sure yeah that was the appliance delivery and that was a that definitely helped me before I did that I mean my Appliance rental business I had already inst at least 100 washers and dryers okay and so with the appliance delivery business you're charging to both deliver it and install it almost always yes that was my like upsells like a lot of some people did like garage drop off but I'm like if it's an old lady you drop it off of their garage you did almost did them nothing they still have no way to get in their house so I I would I would put them in their house with the rental business has there ever been a time when you felt unsafe in these areas personally me no I mean where was your mission again I was in Argentina and then Co hit and then I was in California that's stuff doesn't scare me at all I took my older brother to some of them and he was he was sketched out but I'm like this is this is West Valley yeah we I did one install like two weeks ago in Rose Park which I had always heard like Rose Park is so dangerous and it was like the nicest couple ever and they're like we want to run this for the rest of our lives and I was like sounds good so do most people end up having them for longer than 6 or 12 months I mean I've only done it for a year so I can't exactly say that but kind of back to like being observant like I think most people have the mentality of I'm going to only rent here for one year but I think a lot of people end up staying there for five years I don't know what the percentage is but out of the 30 Apartments my grandparents had there's probably 15 that have been there for 15 years and yeah there's some overturn for the other ones but there's a lot of them that just they think they're going to rent there for a year and then they raise their whole family and and die in the apartment and I think there are some people that from day one say I will be renting this until I I die and I'm like okay cool with me sounds good to me most people listening to this or many people listening to this they're thinking oh man that's that's that's sad that what a waste of money because the alternative to that is they could own their own unit and they would just pay for it once but really the alternative for them is the LA the laundr map which is expensive and onerous and you're carrying laundry all over the place and it's timec consuming and most of the time depending on how much laundry you have it's more expensive than $60 a month so yeah I mean that was the big response from your from the Twitter was just like these people are idiots for for renting and honestly I think there's like five or six reasons why the business works or like reasons why people do it a I it is cheaper than the laundry m i mean multiple people have said I spent over $100 a month and and people in the Twitter was like well that's if you have four kids I'm like yeah I'm in Utah everyone has four like all of these people have four kids it is cheaper than the laundry M even this week I've had two people call and say I just bought a washer and dryer off Facebook Marketplace it was $400 it broke the next month and the guy blocked me they're like oh jeez can you I mean a lot of people do that they'll they'll sell a washer and dryer and they don't want to be responsible for whatever happens to it so those people are out $400 and they don't have a washer and dryer and I am just catering to the people who don't have any trucks they don't have any way to deliver and they just would they would rather have a working washer and dryer and pay a monthly fee and know that it's always going to work and if it breaks down that the maintenance is is free in an ideal world like they should all be able to get a be able to have really good credit and be able to do a financing option and buy their own and maybe have a similar thing but like that's not reality not everyone has good credit and they they can't do that and I mean what's funny to me after because I thought about it a lot is like every business you're buying something for more than what it's worth so like I sold Pest Control why does anyone do Pest Control the chemicals cost $5 chemicals we used yeah average treatment with the truck and the employee and everything was $32 and you would charge that person $150 or $180 that's every business the the chemicals for a pool cleaning cost $5 too I bet and I guarantee you pay $100 so like yeah I'm I own a business you're gonna pay me honestly it's for the convenience yeah it's for the convenience of having washing dryer free install and people that yes Sly there are people that that live month to month but their other option is just spending more money at the laundry map so anyways that's my that's my Soap Box on like why it works well the fact of the matter is financial education is terrible in America and so because of that we have a large percentage of Americans that make poor financial choices Honestly by no fault of their own they grew up with parents that did the same thing they didn't learn any better in school and that's the hand that we're dealt right and so you can do one of two things you can say say I'm not going to be in affordable housing I'm not going to touch that I don't want to be a slum Lord like you could say that the reason is for ethical reasons or just for headache reasons or you could say h the less good guys there are in this business the higher percentage of bad guys there are in this business making bad decisions that are in their best interest the higher percentage of people that are taking advantage of people that live in poverty right yeah and so we can either just throw our hands up and say ah it's a shame no one knows any Financial education no one even knows what a credit score is they make dumb purchases people are so dumb people are so dumb why do they do that well they don't want to do that right like they're born into that situation they're kept in that situation and we can either turn our heads or we can donate to Charities or we can start a business in that space and commit to being a good guy right maybe an RV park maybe it's your business and we can not be a piece of crap and take good care of people and treat them like we would treat any other customer and any other industry I was going to pull up a picture on my phone because I think a lot of people think I'm renting to like the hood which I don't even know what the hood in Utah looks like but I would say almost 50% of them are one to two year old brand new town homes in either Vineyard Eagle Mountain in Saratoga Springs like these are brand new people these are brand new homes I bet the people are paying over $2,000 a month in rent they don't want to deal with they don't want think about it dryer and I mean even on Facebook Marketplace like it was a little a bit discouraging like I'd say for a while once a week IID get someone cussing me out saying you're you're an idiot you're a who's going to do this and I was like all right but like I'm already doing it and people are are doing it my other thing was I only needed 1% of Utah County to to do it for it to work and yeah I mean there's yeah I only needed less than 1% really for it to make sense to me it's funny because Nick my business partner he he always buys new vehicles brand new off a lot and I've never done that well I did with my Tesla but other than that I I would never do that it's the worst decision ever right you want to buy a car that's like one to four years old still under warranty but it's already depreciated I've been telling him this and his excuse is his reason is really good he's like I grew up poor my dad was always tinkering with cars our car was always breaking down it was unreliable broken down on the side of the road stressful walking home and I don't want to ever deal with that I don't want to ever think about that so yeah I'm paying a premium to buy a brand new car off the lot it's a poor financial decision I know it is but I don't want to have to deal with it I don't want to think about it so there's literally no difference between that decision and the decision that your customers are making this is going to sound maybe controversial of what I said before but like it is surprising how how do I word this without being offensive people okay this is just an example so dryers they have two different types of cords there's a three-prong cord and a four-prong cord I think anything any house built after 1996 has to have the new the new chord anything before that has the old chord if someone bought it's a very easy what I'm trying to say is if someone bought the wrong cord I would say like maybe 60% of the population would have no idea how to unscrew the cord and put the the new one on like that's the kind of people I'm dealing with they have no idea how to like grab a channel and put the hose on they don't know how to clamp anything like they don't own a drill they don't own anything so those are the people that are just like yeah I I'm not a handy man I'm not going to install my washer and dryer to me it's Common Sense yeah I I get it and I'm on that Spectrum somewhat because I don't I'm not super handy but at the end of the day I learned like it's a lot more convenient to be handy like I I have a couple bikes you know a mountain bike and a road bike and they break down and I'm driving them back and forth to the bike shop and then I just learned how to do it and it just for convenience sake you know oh yeah I want to ask some nuts and bolts about the business but before I do how would you address the common haters in the comments that say like why this wouldn't work we had talked about before the call like what are the top four top five reasons that people think this is dumb and what are your rebuttal to those we kind of went over the first one the first rebuttal is just like no one's going to do this and I mean the rebuttal is they they are it's the simple reasons that yeah I already explained that part second rebuttal is probably like okay well what if something happens for some reason there's a misconception misconception that insurance costs like tens of thousands of dollars which it doesn't someone on your Twitter said like this guy's for sure not legal he's not insured yep I wasn't insured for two months I got three quotes I have a $2 million policy 1 million is like if someone steps on a screw and wants to sue me and the other million dollars is if I flood a whole apartment complex and I'm responsible for it the whole policy for the whole year is like $600 yep so that's my rebuttal to like well what if you flood something okay well I have insurance and also you own Apartments if someone like this happened to my Dad's apartment last week like they didn't they installed the washer dryer themselves they didn't hook up the hose or tighten it it flooded the apartment and what I'm trying to say is like I I will take responsibility cuz I installed it but like also the tenant is responsible for if if something got flooded in your rental you wouldn't it would most likely you would look back at the at the renter and they wouldn't even be responsible you would just do it okay so that's the second one is they think that I'm G to burn a house down or whatever you just buy insurance that's my simple rebuttal it's not that not that expensive yeah third one is someone's going to steal it we kind of went over it like yeah someone could steal it there's a ways around it you could put air tags in them you could put tracking devices in them you could do more creative things or you could just say they're not going to steal it and if they do it's the same exact model what I'm doing is the same exact model as single family homes on a different on a really small scale if you have a 100 of them that's great 90 five of them are going to be awesome five of them are going to trash your apartment and you're going to lose a lot of money but as long as you have enough if someone steals them then you have enough that it it doesn't matter you just added into your business math that one's gonna get stolen or two is GNA get stolen I don't know fourth robutt let's see what else do people say I mean a lot of people were saying like oh they worry about like the deliveries I sent you that video of the cart that was the best $800 I ever spent on Amazon so for the first six months me and my brother would install them after school after he was done with school and anything over the Second Story I couldn't do by myself and so I'd always ask him like are there stairs in your house if so I have to do it at five o'clock there's a something called a stair climber Dolly and it just has rotating things it can lift 800 pounds you just push a button it lifts them all up and I use it for every single install I've done every install by myself since then for the last six months beautiful those are the main rebuttal I can't think of any others right now I mean there's a lot of like I guess some of the pains are you are dealing with some maybe lower class people their credit cards do get declined some people do change their phone numbers and don't let me know there's a lot of ways you could get around that but everyone I've dealt with you just text them and say hey your credit card was declined like do you want to add another card or can you stop or are you like done renting or what's the deal and everyone has responded and has been easy to easy to work with and then another thing I'm going to mention is that I am not the slum I've never charged a late fee on anyone they're supposed to pay at first it was like $10 if they had a late fee all I care about is if they communicate with me I'll never charge a late fee some people are a month behind like I would rather than pay it's easier for them for me to just wait and pay than it is for me to go get their washer and dryer so as long as they are committed to keep paying I will never charge a late fee they're also supposed to rent it for six months if they rent it for two months and say they're done they're supposed to pay $50 I've never charged anyone that like I've never charged a late fee in the mobile home park business either like and I don't tell them that up front we put late fees in the contract if they ghost me I'm like all or nothing right if they ghost me they won't answer their phone they're late they're not they're not making any communication then I have to evict them I have to exactly I'm not in the late fee business that's not how we make money we just we charge rent that's that's the same same model as long as they communicate when they start ghosting me then I'm like I'm going to come knock your door but as long as you text me then I don't care when when you pay as long as you you pay yeah because ghosting almost always means they're not going to pay right yeah lightning round what what are the tools you need to run this business as far as like Hardware I mean you need probably like a hundred maybe not even 100 maybe like $75 worth of tools for blows probably not even 75 maybe like 50 $50 you need some basic tools screwdrivers channel locks some type of moving cart uh way to transport whether that's a truck or a trailer most cars can actually pull a trailer they have a capacity of at least a th000 pounds which that's all the washer and dryer weighs they only weigh a couple hundred so you can put it hitch on most cars for $400 and buy a trailer for probably a thousand as far as other things I mean you need some type of contract you need some type of payment processor I would say some place to store at least two to three sets the storage facility is typ Al just the apartments you're renting in but there is sometimes some overturn of between four and five machines that they're done renting and you don't have someone rented out so you need some space and that's really it I mean it's a pretty pretty basic business is there anything you would have done differently if you could start this over from scratch again I would not have bought as many new ones probably well okay yeah I bought a lot of I bought a lot of new ones and I think there's pros and cons the new ones are going to last a lot longer without about needing maintenance I used a lot of money when I could have probably scaled I probably could have scaled to the point I'm at with like half the money how often do you have to fix these things or how often can you just walk someone through it over the phone the used ones do have more maintenance because you're buying so there's like a lot of weird stuff about washers and dryers they're actually like made to break now I guess like they are not very very good but the square ones that Whirlpool made they owned all of them they owned like May tag and everyone and they made the same washer and dryer they're all interchangeable parts those ones are really easy to work on and what's really nice is there's two websites there's one called Repair Clinic and one called applian repair.com I think you type in the serial the model number it has every single model number that's ever been created and it has like 30 videos for each one of like okay if it's if the if it's not here's one of the nine problems it can be and then it has a part number you copy and paste that part number into Amazon and it's like a third of the price as the website and you can fix you can fix everything I I probably get maybe maybe it would average out to one call a week but I don't think it would even be that much WoW out of a 100 units there's not that much that can go wrong like a dryer if you actually take it apart it's literally just a motor that spins the barrel with a belt so as long as your motor is working and the motor turns on the heating element so there's only like two things that and the heating element's like $12 on Amazon jeez so they're pretty there's not a lot of Maintenance and back to the ball and chain thing I like I lived a completely normal life this year like I went to Colombia in April I went to California for a week I went and picked pine nuts for three months all all this business was was doing this and if anyone wants to scale it like all you have to do is find on Facebook find someone who sells a lots of washers and dryers they're most likely no how to fix them as well and just contact them and say hey like build a relationship with them and say hey like I are you someone I can call to come go fix these when I'm not there so I have a really good relationship with someone in Utah that when I'm not there they'll and they'll fix machines replace machines and do everything and they charge me maybe $75 to $100 per thing but I wouldn't do anything for less than $100 so yeah yeah so they they shouldn't either okay Kyler this is great I think people are excited about this I just got an email an hour ago from a guy that was wanting to know when it would be released where can people find you I'm gonna make a a landing page but at the moment I have a really really ghetto website that is okay it's called Utah appliance rental and my I mean my cell phone number is the cell phone number that's on the business and also there's a form that you can fill out it'll think you're renting a washer and dryer but there's also a ad comment so you can add whatever whatever you want there Utah appliance ral.com beautiful website beautiful business half of it doesn't work but the other the other half does it it's good enough where people can fill out a form and they actually do fill out fill out the form and I've gotten quite a few few leads from it okay all right well thanks man awesome thank you Chris all right what you think please share it with a friend and we'll see you next time on the ker office