Griffin Technical Support Live Session

Introduction

• Speaker: Sarah, Head of Technical Support, Griffin Online Safety
• Social Media: @FamilyTech on all platforms
• Purpose: Help families manage technology

Contacting Technical Support

• Website Chat: griffinconnect.com, available 9 a.m. - 9 p.m. EST, 7 days a week
• Phone: 480-428-4016
• In-App Options:
  • Call or chat through the Griffin app settings
  • Email or submit a ticket for detailed issues
• Note: Phone lines may be busy; leave a message to receive a callback

Main Topic: Setting Up Parental Controls

User Profiles

• Profiles Available: Toddler, Elementary, Middle School, High School, 18+, Unfiltered
• Profile Settings:
  • Toddler: Safe list only
  • Elementary: Safe list + educational sites
  • Middle School: Adds streaming & games, blocks social media
  • High School: Allows social media
  • 18+: No access to pornography
  • Unfiltered: Unrestricted access

Safe Search

• Enables access to Google, Bing, DuckDuckGo only
• Blocks other search engine sites like Yahoo, AOL

Safe YouTube

• Turns on restricted mode on devices
• Disables comments and chat on videos

Ad Blocker

• Blocks typical ads but may miss ads not labeled as such

Browsing History

• Important to enable for most users
• New feature: YouTube history (details on the fourth Thursday of the month)

Screen Time

• Adjust daily limits and add reward time
• Screen time calculated by traffic (buffering affects timing)

Internet Suspension

• Temporarily pause internet for profiles or specific devices

Access Control

• Default settings based on age profile
• Override by category, URL, or specific apps

Insights

• View web browsing history, data usage, and activities

Temporary Schedule Overrides

• Change internet schedules temporarily for special occasions

Conclusion

• Manage user profiles and settings via the Griffin app
• Encourage questions and interaction
• Sessions may shift to once a month
• Appreciation for Griffin customers and supporters