Common Customer Service Opening Phrases

Jul 25, 2024

Take quiz

Review flashcards

Common Phrases in Customer Service

Key Phrases to Answer Calls

  • "How can I help you today?"
  • "How can I help?"
  • "How may I help you?"
  • "How may I assist you?"

Examples of Company-Specific Greetings

  • Cafe Bridge Portsmouth: "How can I help you today?"
  • PG&E: "Hi, thanks for calling PG&E. I'm Peggy, how can I help?"
  • Augusta Lawn Carters: "Hi, thanks for calling Augusta Lawn Carters, this is Max, how can I help you today?"
  • Carters and Oshkosh B'gosh: "Thank you for calling Carters and Oshkosh B'gosh. My name is Maria, how may I help you?"
  • Golden Nugget Lake Charles: "Golden Nugget Lake Charles! This call may be recorded. How can I help?"
  • Simply Health: "Hi, thanks for calling Simply Health. How can I help?"

Notes

These greetings are standardized to ensure the interaction is polite and helpful right from the start. The variations can reflect different company cultures and specific information like recording of calls or the name of the service agent.