Overview
These notes summarize the terms and conditions for the CVS Pharmacy ExtraCare Program, outlining member eligibility, benefits, limitations, dispute resolution, and other key provisions.
Enrollment and Eligibility
- No fee to enroll; register online, at CVS Health app, or in-store.
- Only individuals 18+ (or household members/pets via householding) may enroll; one account per individual.
- Membership is personal, nontransferable, and not for business/resale purposes.
- Accurate, current contact information must be provided.
Program Benefits
- Members earn 2% back in ExtraBucks Rewards on qualifying purchases, tracked via CVS.com or app.
- Birthday reward of $3 ExtraBucks, subject to membership status and communication preferences.
- Special member offers and sale pricing available through various CVS channels.
- Rewards and offers have no cash value and must be redeemed before expiration.
Redemption and Limitations
- Present ExtraCare card or phone number at purchase to earn/redeem rewards.
- Exclusions apply to various items (e.g., prescriptions, alcohol, gift cards).
- Maximum of $5 ExtraBucks per transaction, $25 per day.
- Rewards expire 90 days after each calendar quarter.
Pharmacy Rewards
- Members can opt in for pharmacy rewards after completing a privacy authorization (per HIPAA/state law).
- Earn credits with eligible prescription/vaccination purchases; $2 ExtraBucks for every 4 credits.
- Credits and rewards capped annually ($50 per individual); balances reset annually.
- Not available in certain states; additional restrictions apply.
Pharmacy Rewards Pilot Program
- Pilot runs Oct 1, 2025–Jan 31, 2026 in MA, OH, OR, PA, SC, and WA.
- Eligible members receive $5 ExtraBucks per month (max $60/year) for eligible prescription pickups/deliveries.
- One-time $5 bonus in OH and PA for first-time program enrollees.
- Rewards expire 30 days from issuance; specific exclusions apply.
ExtraCare Plus
- Paid membership offers enhanced benefits such as free same-day delivery and product discounts.
Coupon Policy
- Store/manufacturer coupons accepted per official policy; benefits subject to specific rules.
Communications
- Members receive tailored product/service communications via preferred CVS channels.
Cancellation and Termination
- CVS may modify or terminate the program/membership at any time for any reason.
- Abuse or violation can result in membership and benefit termination.
Dispute Resolution and Legal Terms
- Includes arbitration agreement, jury trial waiver, and class action waiver.
- Mandatory pre-arbitration dispute resolution step required.
- Right to opt out of arbitration within 60 days of agreeing to terms.
- Program governed by NY law and Federal Arbitration Act.
Indemnification
- Members must indemnify CVS against liabilities from violations of terms.
Contact Information
- Customer service and complaint contacts provided for general and California resident inquiries.
Decisions
- Rewards program may be modified, extended, or terminated by CVS at any time.
Action Items
- TBD – Member: Complete privacy authorization to opt in for pharmacy rewards.
- TBD – Member: Redeem ExtraBucks Rewards before expiration dates.