Intermediate Listening Exercise - Online Trouble 2

Summary

This listening exercise involves a scenario where a customer encounters issues while trying to make a purchase on a website. The task is to organize the interactions between the customer (a man) and the service representative (a woman) by the order they were discussed in a recorded call, not the chronological order of events.

Order of Discussion in Call

1. The Woman Explains the Conditions of an Offer: The conversation starts with the woman detailing the conditions related to an offer available on their website.
2. The Man Asks When He Will Get the Software: The man inquires about the delivery timeline for the software he intends to purchase.
3. The Man Says He's Impatient: The man expresses his impatience, likely due to delays or confusion in the process.
4. The Man Says the Price is Good: Following his impatience, he acknowledges that the pricing is satisfactory.
5. The Woman Apologizes: The woman offers an apology, possibly addressing the delays or issues the man is facing.
6. The Man Says They Will Only Be Able to Use the Software on Certain Computers: He notes a limitation regarding the software's compatibility with certain computers.
7. The Man Explains That He Needs the Better Version of the Software: The man explains his requirement for a more advanced version of the software.
8. The Woman is Honest About the Limitations of the Product They Are Selling: Finally, the woman candidly discusses the product's limitations, aligning with the man's concerns.

Additional Resources and Navigation

• Exercise Path: Intermediate Listening >> Online Trouble 2
• Resources Available: Listening Exercises, Grammar Guides, Vocabulary Exercises, Reading Exercises, Phrasal Verbs, Pronunciation Exercises, and Test Preparation materials.
• Platforms: Available on iOS and Android through the Learning Lounge app, which offers various English improvement exercises.
• Website Features: Includes a site guide, contact information, and options for premium access.

Conclusion

This exercise is designed to test listening comprehension and the ability to sequence information based on audio content. It's a useful practice for enhancing listening skills in English, particularly in understanding conversations related to customer service scenarios.