welcome so this will be a discussion of roles and responsibilities for btech health and social care unit 2 working in care now i'm going to talk a little bit about roles and responsibilities this is a1 and a2 of the teaching exam unit i am going to cover it quite briefly so it's not going to be a full detailed coverage of it but it kind of hopefully gives you an idea of what we're looking at in this topic so the first thing about this is roles what is a role and essentially a role is you know it's the beliefs the attitudes the mannerisms the patterns of behavior you would associate with a particular job position or status responsibility refers to often the duties the requirements of a professional in carrying out their role all professionals will have responsibilities they follow and there will be particular social policies or procedures within an organization such as health and safety quality diversity which all professionals will have to comply with no matter what profession field or specialism they hold but that will be something i will talk about in a separate video so if we look at health care professionals first of all and who they are and what they do so the doctor the role of the doctor is you know there are lots of different types of doctor um so they may provide medical care to patients surgeries they will diagnose illness they'll prescribe medication and treatment they'll make referrals for patients they'll have to maintain confidentiality and liaise with a multi-disciplinary team nurses again there are so many variations of nurses so again these will be pediatric nurses district nurses community nurses nurses that specialize in particular illness or health all of them are trained to carry out medical procedures support doctors and provide treatment to patients the responsibilities of a nurse would be to observe a patient administer drugs some medication carry out investigations provide care act as an advocate for midwives again their role is to support women during pregnancy and particularly prenatal care and postnatal care so care for prop fired as a baby and after the baby but also to assist during delivery and labor their main responsibilities support pregnant women provide the antenatal post-natal care sister and labor and also again it's kind of you know filling in that paperwork carrying out observations monitoring the development of the baby and women's health healthcare assistants are trained to provide personal care to patients whether that's in a hospital a care home or within a patient's home their main role is and their responsibilities is to monitor the patients maybe take samples carry out observations carry out health checks but also a system with maybe more practical terms like washing and dressing or assisting with their mobility and other forms of support as needed and laws with knowledge you have occupational therapists now occupational therapist their role is to facilitate recovery and overcome barriers to care they they will make an assessment on a patient's abilities and provide the level of support or arrange support plans to be put in place for them to recover the main healthcare settings that we will look at you've got gp surgeries which would be your primary care the place most people go to when they have a health concern you have hospitals which is often more of a secondary care system so you generally are sent there after referral by gp or a specialist but you may access them directly particularly if you went to a e clinics would be part of the tertiary care system so again often you've been to a gp you've maybe been to a hospital and at that point you're referred on to another agency that might be a very specific or specialist form of care being provided and last but not least healthcare can also take place in the home so it's provided in a household and patients often treat by community nurses midwives or gps carrying out home visits when it comes to social care professionals again we have uh people working outside of the care sector in the community and often they're providing support rather than medical care healthcare professionals are often provided a medical based treatment so i'm going to do the first to do i got care manager and care assistant now a care manager runs a care home and that could be a nursing home a residential home it could be a day center community group but essentially they run the day-to-day workings at operation recruit staff control the budgets they establish the policies and procedures their responsibilities to ensure the staff are trained they provide equality of care records are not maintained legislation is followed and they have the right number of staffing for the day care assistants are people who work in these care centers they are supporting the patients the clients the people using them and again their routines their responsibilities would be to carry out support complete daily tasks liaise with other professionals maintain confidentiality but it's also a responsibility for the workers to ensure they have the right training they have the right issues and support needed to assist the patients a social worker is slightly different their role is to work with people of all different ages different needs different ranges of support and essentially it's to make assessments look at their environment make judgments whether it's suitable to help them develop keep them safe and ultimately to work with them to meet their needs support workers generally slightly different to a social worker a support worker will offer support to people with a day-to-day need or a particular form of support generally support social workers may make a judgment that someone needs support and it'll be the support worker fulfilling the role in the same way occupational therapists might make an assessment of someone's ability and then other agencies will provide the support and lastly you have a youth worker so again youth workers they work specifically with people aged 11 to 25 their role is to support them help them reach a goal encourage and monitor their progress generally this may be done through projects it might be through offering support and advice on different topics they may act as a mentor or an advocate but they're often working with younger people and for law school it lists the care settings so residential care is a setting where adults will go or children can go if they need 24 hours of care and again these users are generally specialized to provide that care domicili care known as home care this is the same level of care being provided but often it's more likely to be done in a client's home than a unit it could be short term it could be one visit a day it could be several visits today and we have day care centers or day care units so again these are often specialist centers where people with particular need or support need can go on a day to receive that support but also to make friends to get stimulation to have a change of environment and it might also sometimes be used to give respite to carers so there we have it so a very brief introduction to roles and responsibilities as i say i will try and make more follow-up videos looking at these issues and also trying to build on this as i said at the beginning this is a very narrow view of health professionals and social care professionals so do make sure you are looking at your materials you're talking about these topics with your teachers and also just maybe doing a little bit research because there are so many different healthcare professionals and different level support being provided so these are always really good to know particularly for a lot of two mark questions at the beginning of exams okay and there we have it so hopefully this has been of help like the video subscribe and tell your friends so first we need to think about is what are the responsibility to care now working as a professional in the care sector whether it's health or social care you are required to follow a code of policies procedures all of which are designed to protect the users of care and it's the value care base which was created in 1992 now the values or care value base uh basically sets up the right ways the correct standards that should be used to treat people ultimate aim of the standards was to improve the quality of life of those using care but also to set a standard for care providers so examples of these care values would be sort of anti-discriminatory practice empowerment of individuals insurance safety maintaining confidentiality and good communication there's also the code of practice that was based around this and these codes of practice are standards of professionals to follow they're set out when professionals begin their role and they're monitored by bodies like the gmc nmc and the hc pc now those key organizations who mentioned the gmc's the general medical council they monitor doctors consultants surgeons the nurse in a midwifery council the nmc would monitor nurses midwives of all standards and levels you might also include the rnc and other bodies focusing on nurses and midwives the hcpc is all about the health and care professionals council and again these would be all other people involved in care sectors physiotherapists paramedics speech therapists and again set the standards for their involvement and interactions with patients a big element of this is promoting anti-discriminatory practice and again to do this it's also a key factor in providing care making sure that you are not discriminating against individuals and you're also reducing likelihood of discrimination to occur anti-discriminatory practice aims to make sure that the care needs of service users are met regardless of whether they come from a particular race or ethnicity their particular age disability sexual orientation and the key thing is prejudices of staff are ideally challenged or not included in care this has a connection to the equality act of 2010 and this is where a lot of anti-discriminatory practice is linked and based essentially the equality assets the standards the identification of groups who need to be protected and they are age sexual orientation sex religion or belief race pregnancy maternity marriage and civil partnership gender reassignment and disability so these are the protected groups and examples of ways that you can be more accessible within health and social care to incorporate different groups will be sort of providing easy access to buildings uh giving longer appointments to those with disabilities using different types of signage leaflets in various languages providing alternative hospitals and clinics people who can't get to them or allowing family or friends to go with an individual if they are uncomfortable in that situation the key aim of all this is to make sure that professional practice is free from prejudice discrimination but also encourages practitioners to challenge discrimination when they see it and the key things here is that you know professionals need to address their own potential prejudices they need to understand different cultures the diversity of society they need to challenge any discrimination they encounter or they witness and also they need to provide compensation for the negative effects of discrimination so that might be providing additional support to particular groups who are likely to face prejudice or discrimination so for example um additional support in terms of employment or gaining employment for people with disabilities because they are likely to experience discrimination another key thing to look at is empowerment and empowerment is making sure that you support people and allow them to take control of their lives but also take control of their treatment and care so ways that you can incorporate empowerment and empower individuals letting them express their needs and preferences promoting their independence providing support in line with their beliefs and wishes letting them have choice of services putting them at the heart service provision and keeping them informed there are some downsides that come from empowerment so there are high demands of care that may not be able to be delivered you might also find that there are medical practices which go against the care value so for example allowing someone to refuse a blood transfusion which will be necessary to save their life when you promote individualized care you're empowering an individual you're tailoring the care to their specific need you're making them feel valued and again this can help people overcome issues like they've lost confidence or they feel uh you know unsupported in society empowerment will provide some compensation to those feelings and attitudes it also is really important for self-esteem it raises an individual self-receive self-respect their confidence and their self-worth and by boosting this self-esteem it will encourage them to make progression with their recovery and their treatment keeps them involved in the care plan keeps them informed they know what is happening gives the individual an element of control so they feel that they have some control over their treatment their care and again that's going to add to their self-esteem they're going to feel valued and important if their condition is quite severe they might lose a sense of identity so by letting them have some control in the care plan it gives them some control over their illness and lastly empowerment means that an individual is more likely to be treated as an individual with their preferences and values respected and ultimately increases independence so professionals can empower people in lots of different ways an occupational therapist can help someone have more control over day-to-day activities midwives can empower newborn mothers and help them with postpartum depression help them how to schedule their time how to care for their baby how to maintain their independence healthcare assistance might allow an individual to have some choice over what to wear what to eat how they're cared for occupational therapists again we've mentioned will work with lots of different people and support patients with routines doctors will help explain conditions help discuss treatment options we've mentioned midwives again different ways of maybe postpartum or antenatal care um again help me with pregnancies and obviously a children's support nurse for example might give parents more support or choice keep them informed of what's happening with their child um and it might even help children to understand what's helping or happening to them and there we have it so a little bit about responsibilities of those in care particularly anti-discriminatory practice and empowerment again i hope this helped thank you for watching if you could like subscribe tell your friends all those things would be greatly appreciated and as always thanks for watching and take care now the first thing when you are working with people your heat helping them with their recovery and their healing following some kind of surgery or intervention um there are lots of ways that you can do this and obviously to support the individual need to be aware of what has made the meal or what has led them to needing rehabilitation there are lots of different ways of medical intervention that can be provided for example medication is a key one traditionally provided by doctors but nurses have undertaken additional training can also prescribe medication medication is really good for treating a range of different health conditions and it has a number of pros and cons so often trained professionals are providing it they're diagnosing and prescribing the medication medication is often tested and therefore generally excellent at treating conditions but also generally can be seen as safe that's not to say as a downside there are not side effects medication can provide side effects the more medication you take the more resilience you build to that medication it can also lead to addictions we often see misuse and misdiagnosis with medication but also misuse of and over reliance on what we call over-the-counter medications so medications you can buy without a prescription and again some people can become addicted to those organ transplants another way of intervening and helping someone with an issue this involves removing part of the body or an organ from one individual and placing it or transplanting it into another individual often to replace a damaged or missing organ and lots of things can be transplanted so it could be organs tissues bone bone marrow blood transfusions there's lots of things that can be transplanted now these can be really good for helping with a damaged or missing organ the downside is that obviously there may be a lack of suitable donations but also that there is a working life for a lot of transplant organs they have a lifespan um so for heart transplants it may be five years kidneys will last for every 10 to 12 years so again these transplants are really good but it means you might have to depend how young you are you may have to have multiple transplants performed surgery is also another key intervention point so again this can help with physical disorders physical issues and it can be used for removing tumors or cancerous growth it might be repairing damaged organs or systems so it is a physical and quite invasive form of surgery now trained professionals perform their surgery they can fix an issue techniques have improved which have made surgery safer quicker easier but they do come with longer recovery times and need for revere rehabilitation charity group's also really important again when aiding recovery and rehabilitation these groups will be targeted towards particular individuals particular groups depending on their specific need or illness support groups can be helpful for dealing with an issue and it can provide a form of support for individuals however a lot of charities rely on donations in order to provide their service radiotherapy again another full treatment for cancer um it can be used in addition to chemotherapy or as an alternative to chemotherapy it's a very focused high-energy radiation it's blasted at a cluster of cancerous cells and it's often quite effective at reducing or removal removing that cancerous cell now it is very intensive and it's um but it's not as intensive as chemotherapy but it's also not as efficient it can also lead to localized tissue burns lifestyle change is probably easiest and most common form of way of dealing with health issue so you change your patterns of life your diet your exercise it might be your lifestyle smoking drinking and almost overlapping a little bit of charities there are support groups that can help you do this making a change is often a clear way of making health improvements however it may cost money and it does require self motivation and rehabilitation as we mentioned before rehabilitation isn't just about someone dealing with an addiction if you are recovering from an illness you are going through rehabilitation so anyone who's recovering from an illness an injury or surgery or some form of life change or illness they have to go from rehabilitation it's about trying to help them sort of return to normal life to regain their independence and this can be performed by lots of different groups like physiotherapists occupational therapists counselors psychologists there are lots of equipments and pieces of training or resources that can be used to help with rehabilitation and what i'm going to do is i'm going to put a big list of these on the next slide so when you are enabling rehabilitation there are lots of different ways you can do this so you have the physical equipment that you can provide to an individual and that might be equipment to improve mobility or it might be appliances that help with daily living activities so it might be mobility stuff like walking sticks stair lifts or it could be sort uh special cutlery feeding straws raised toilet seats so you can provide equipment physical equipment to help today today technology is also a really big support system when you're helping someone to rehabilitate following an issue so you get a lot of assistive technologies and tools that can help people with a disability so it might be adapted keyboards or computer screens it could be um wheelchairs that can be accessible into learning spaces or have ability to be connected to the laptop so users can use screens and textbooks providing personal care is a big part of rehabilitation so helping people with washing toilets and feeding does overlap a little bit with the kind of providing equipment for day-to-day but if you're in domiciry care where people come and care for you in the home it might be adaptations made to your bathroom or your bath your toilet to help people to perform those daily tasks or as it be assisted with those daily tasks if it's an awareness again health providers need to be aware of different cultural and religious practices so for example when it comes to washing if you come from see a muslim or hindu background you may prefer to wash with running water than have a bath you may prefer to use b days rather than toilet paper avoid having haircuts again your diet is also going to be affected by your religion so if you're vegetarian a vegan muslim jewish hindu your diet is going to be affected by that and last but not least again the routine service providers are there to help with routines to help with stuff like employability taking part in leisure activities so the more informed the carer is the more support they can provide and again you may want to take a screenshot this is just some examples of ways that rehabilitation can be provided how an individual be helped to rehabilitate so as always thank you for watching this video i hope it's been some help particularly with revision for exams or assessments as always can i ask obviously please like the video if you found it helpful tell your friends and let them know what's happening here if you can subscribe that'd be amazing and thank you for watching hope you have a good day and take care so when it comes to insurance safety this is an essential feature of health and social care any health and social care setting is a legal right to ensure that anyone in that setting is protected and safety is a really important aspect of working in healthcare the first of these is a risk assessment so the first thing most healthcare settings or all healthcare centers do will be a risk assessment now a risk assessment is basically a way of identifying potential risks or hazards that could cause harm to an individual in your setting and then putting actions in place to reduce the impact of that risk a risk is essentially how likely someone is to come to harm and aussie will be harmed by a hazard hazards are anything that could be dangerous so this could be stairs cables it could be how waste is handled and disposed of anything that's a source of danger is a hazard you assess the level of risk of the likelihood of that causing harm and that's where a risk assessment comes from now it's the responsibility of employees to ensure that health and safety is really protected when working in a healthcare sense the health and safety work at work act in 1974 ensures all employers and employees must maintain a safe working environment as part of this employers need to make sure that they have a health and safety check they need to be doing these risk assessments looking for any potential hazards sources of danger and they need to update these records regularly keep staff updated of assessments risk assessments and make sure they provide training to protect all their workers as well as record any accidents that have taken place employees also have an important role when it comes to preventing risk and injury so employees must take responsibility of their own safety they must be aware of these risk assessments they need to identify their own risks and report and update these risk assessments as they go if they find damaged equipment anything that's at risk to other workers they have to report it so therefore they're protecting others people as well as themselves when it comes to protection from infection another part of keeping people safe there are two aspects to this so there might be the clinical waste side of protection for infection so workers who are handling blood urine saliva other bodily fluids that could be a source of infection the best way to do this is to wear ppe protection wash hands keep soiled equipment um separate from clean materials store them away or dispose them so for example like protective gloves or needles or syringes are put into sharps boxes which are often yellow and then are dis incinerated so about this is all about keeping services clean wearing protective clothing washing hands to prevent the spread of infection or disease hazardous waste on hand these are substances which are slightly more harmful so this could be equipment this could be soiled dressings this could be flammable or explosive materials that people may handle it could be poisons it could be corrosive so it's anything which could harm someone and it isn't just necessarily medical waste but these could be chemicals or a piece of equipment that people use so again in the case of hazardous waste these will need to be disposed of properly and this could be in the same way as clinical ways where you know biological matter is put into yellow bags and incinerated um soiled laundry will be put into red bags which are then washed at incredibly high temperatures to kill any bacteria blue bags might be for medical equipment needs to be sterilized and repackaged for further use so this policy comes under control of substances hazardous to health or the hosh sorry the kosh regulations which are really important for helping to keep control of anything that could be harmful to individuals and effectively most cases these substances are just destroyed and incinerated further to this we have loan worker policies so essentially any setting where a care worker or some kind of care professional is going to be working on their own often happens with dominary care where a care worker goes into a person's home again a loan worker policy would need to be put in place loan worker policies generally cover a lot of what we've already mentioned risk assessments cost training but it also covers stuff like making sure equipment has been provided that health and safety is met in terms of providing first aid training first aid equipment so this comes under the care manager's responsibility so any care manager sending staff to work on their own in a setting needs to make sure they're providing those resources that equipment that training and those checks safeguarding is another really important part of protecting people ensuring safety so this is about identifying potential risks looking at whether people are experiencing harm abuse neglect and essentially having a safeguarding policy and price in which you are protecting the people you're working for so a health and safety policy often will have links to safeguarding where you are protecting the clients the people and it's more about identifying or observing any potential signs of abuse to collect or potential risk and reporting it to a safeguarding officer who will pass it on depending on the age of the person so if it's children it might be going to maybe potentially police or other agencies but essentially you're protecting people when it comes to accidents as well we have to make sure we are reporting them so any accident needs to be reported we use this system called riddle so it's reporting of injuries diseases and dangerous occurrences that was introduced in 2013. so essentially any injury any accident anything that happens in the workplace which needs to be recorded and when you do this you record the date the time what the hazard was who was affected how they were affected and essentially this needs to be updated when the cqc when any regulator will come in to do inspections this will be something they want to see because again it highlights that if you've got lots of accidents happening you suggest maybe your risk assessments your health and safety training your setting is not suitable for what's needed and also provision of first aid so if you are providing a service you need to make sure you have first aid facilities or first aid trained individuals in order to carry out immediate medical care if someone becomes injured or hurt in your setting this would also then be followed up by recording the incident on the riddle report and last but not least the other ways we keep people safe so we need to have a complaints procedure any setting which works people will have a system in which people can make complaints now this is probably sometimes if someone is not being treated properly if there are safeguarding safety concerns and patients feel threatened or under um sort of not being protected this is a good way to make sure that those concerns are raised and addressed often if someone makes a formal complaint or a complaint they have to be dealt with quickly they have to show outcomes have been met or concerns have been acknowledged and essentially again this will be something else that uh cqc and inspectors will look at is there a complaints process are people making plays are they being dealt with not a specific safety feature but again allowing someone to make a complaint about the quality of care could be a way of making sure that people are protected from injury or maltreatment and so again complaining is really key we also have whistleblowing which links to this so again it's part of the complaints process if you make a formal complaint you don't feel it's being addressed or dealt with you can then seek the support or report it to other external agencies that might be your regulatory body at gmc nc hcpc it could be going to the police you could be going to the press but essentially the goal is you're trying to bring about improvements and change and finally confidentiality confidentiality is part of this ensuring safety you keep people safe by keeping their data safe so one of the things about recording and storing data is that we need to make sure that we have systems in place to keep data safe protected and confidential and essentially we shouldn't have people looking at data that isn't up to them or they shouldn't have any right to access so this will be coming under the storage information but also the legal principles you know the data protection acts gdpr these policies are important for keeping people's data safe in order to protect their data their information about them okay hope this has helped so this is an overview of how to keep people safe in settings and obviously the importance of insurance safety as always i hope this helps like and subscribe tell your friends all those good things thanks for watching so the main differences we see here is that a law or an act or a piece of legislation is something created by parliament that creates a new law or changes a law that is already in place policies on the other hand are detailed descriptions of how often a center or a client should act in order to correspond with the law that's been put in place and procedures are the written instructions given to staff and it's kind of the expectations of things that they should be doing um as part of their role in order to meet the policy so essentially the main difference is the law is what the government says you should do the policy is how a setting says they are complying with the law and what they expect to be done at the setting and then the procedure is the way in which staff perform their role and they are complying with the policy so they're three different kind of things the idea the expectation from the government what the setting says it's going to do and how the staff are expected to behave some of the laws that will come up quite frequently within health and social care that apply to a lot of the materials in the second year unit would be this first two which is the health and safety act and in the health and safety first aid development of that law the main health and safety is about trying to keep employees safe protect clients visitors the public mainly suggesting you carry out risk assessments to reduce the level of accidents the health and safety edition requires that you have to have appropriate and adequate her first aid provision in case of an accident or accidents should be locked the human rights act is an older policy it's quite general to society it's about giving people equality fairness dignity in a range of different areas of life but it does overlap and come into elements of healthcare the data protection act in 1998 which was replaced in 2018 by a gdpr or general data protection regulations essentially it's about keeping information private confidential safe and secure and essentially making sure that any information that is passed between different agencies different professionals is accurate and only passed if necessary and securely the crb or criminal records bureau checks which were introduced in 2002 were replaced in 2012 by the disclosure and borrowing service or dbs essentially organizations have to run a background check on anyone working within them more so to do with people with vulnerable positions or health or education and generally health care settings most professionals most people working within them will have this check completed every job matters was introduced in 2003 following a number of child protection issues such as victoria columbia and baby p the main element of this is that all children have to have a chance to reach their full potential reducing levels of ill health eradicating abuse and neglect the outcomes are always about staying safe enjoying healthy active life making positive contributions and positive economic well-being children's act kind of develops on from this 2004 providing this duty to cooperate so all services who concern for a group of people if they have safeguarding concerns i have to share them and they can't hold on to that information themselves riddle or reports of injuries disease and dangerous occurrences again is more about the way that you require you're required to record any kind of illness it's very similar to the sort of first aid health safety elements equality act which comes up a lot treating everyone equally and fairly the loan worker policy which links to professionals who are working on their own within a uh settings that could be going into someone's home on a ward and again it's about promoting safety reducing risk to staff kosh which is the controller substance hazardous to health is about handling chemicals and biological products and lastly provision of equipment so essentially employers have to provide equipment to staff to ensure they can perform their role safely now how these laws relate to policies means that a lot of them combine together so if we look at the equality and diversity policy generally most institutions will have an equality and diversity policy of some name or variation of this name it's always about keeping and promoting equality in its working this is influenced by policies like the human rights act and the equality act and when it comes to the procedure of how staff act they have to undergo training on equality and diversity and agree and confirm they're taking that training it's often regularly updated there are punishments in place for anyone who breaks the quality diversity guidelines there's lots of anti-discriminatory practice being promoted within a setting and if someone wants to see or witness anti or sorry discriminatory practice they have to report if they see someone acting in the discriminatory way they have to report that another policy would be safeguarding safeguarding policies heavily influenced by policies such as the health and safety acts children's act and equality act ultimately with all these policies the idea links to making sure that staff are dbs checked they're safeguard trained and they have to have reviews in that it's about making sure they're looking for signs of abuse and neglect looking for um problems and obviously if they do spot them they have to know the processes who to report to how and what needs to be done the next one we have our health and safety policies health and safety policies relate to a lot of different policies on this list so the health and safety ones obviously or loan worker policies kosh and pua so again all of these relate to the idea about making sure people are safe within the sector the main way this is done by staff the provision or the procedure sorry of how to do this is through fire training risk assessments food hygiene having cleaning cupboards locked making sure that any trip hazards are removed making sure staff have training even on things like lifting patients or how to handle patients so it's a range of different training to make sure that people both clients and service providers are kept safe the complaints and whistleblowing policy is our next one here again this will be influenced by policies like health and safety equality human rights it's more to do with if you were to see um something neglect or an issue that you didn't feel was being appropriately handled or a change has been made it's making sure you know who to complain to how to make that complaint is it formally written is it um informally mentioned is that enough and who you would go to if your complaint isn't responded to in a set amount of time and the last policy here is confidentiality policies so this is always the link to privacy the policies that would influence us would be data protection or gdpr gdrpr is probably the better one to refer to because that's the most recent policy most textbooks refer to data protection because a lot of them were produced in 2016 before the policy was introduced the way you would maintain confidentiality the procedures you would use would be you know electronic records um if you're passing these on their passwords secured you're sending the information locked or secured separate from the password paper documents are locked away and shredded after a period of time when they're no longer needed uh not having personal information on laptops or phones or devices that could be lost or stolen quite easily and in terms of confidentiality with data protection it's also about making sure that information is accurate is up to date and so that you're not treating people inaccurately or wrongly because of outdated information and there we have it so this is to say the big difference is between the laws the policies that settings have and then the procedures of how you would follow that policy or how you're demonstrating that you are complying with policy and the law i hope this has helped a little bit with his understandings questions occasionally appear asking about a policy or asking about procedures and asking you to identify differences between the two so hopefully this might be used for that as always thanks for watching hope this helped and and keep an eye out for future videos