Overview
This lecture covers access procedures and troubleshooting for the PortalGuard portal at City College of San Francisco, including login formats, password assistance, and multi-factor authentication.
Current Service Status
- DegreeWorks access issues are ongoing with no estimated time for resolution.
- Other services like Canvas, Self-Service Banner, and Zoom remain available and unaffected.
Portal Login Process
- Access the MyCCSF Login Portal to enter your username and password.
- Options to remember username, show password, and remember login are available.
- For new users or forgotten credentials, click "New to RAM ID? Forgot Password?".
RAM ID Username Formatting
- Students use their Student ID number as their username (e.g. W00000000 or @00000000).
- Staff/Faculty use their network login (e.g. jsmith).
- Links to training videos are available for both students and staff.
Password & Account Assistance
- If you forget your password, follow the "Forgot Password" instructions.
- To change a known password, use the "Change Password" option and provided instructions.
- Users who forget their username can access the "Forgot Username?" link.
- Submit help tickets for additional support at https://helpdesk.ccsf.edu.
Multi-Factor Authentication (MFA) Enrollment
- MFA setup includes phone, authenticator apps, and QR code methods.
- Options to make a specific method your default OTP (one-time password) or MFA method are provided.
- Confirm phone number and email address as part of MFA process.
- Enrollment for Duo Security and BIO-key Mobile Authenticator is available.
Security and Policy
- Users must accept the Network Acceptable Use Policy before accessing portal features.
- Terms of Use are presented during the login process.
Key Terms & Definitions
- RAM ID — A unique login identifier for CCSF services (Student ID for students, network login for staff/faculty).
- Multi-Factor Authentication (MFA) — An extra security step requiring more than one verification method for login.
- OTP (One-Time Password) — A single-use code sent as a part of MFA security.
- Duo Security — A specific MFA solution used for login verification.
Action Items / Next Steps
- Watch the appropriate RAM ID training video if unsure about username format.
- Use the provided instructions and helpdesk link for login or password issues.
- Complete MFA enrollment and confirm your contact information if prompted.