EOS helps leadership teams of entrepreneurial companies get better at identifying their core processes and getting those processes consistently followed by all the tool we use to do this is the three-step process documenter the first step is simply to commit that you do have core processes and you want to do the work to produce the results that are consistent and efficient over time it'll drive more Effectiveness efficiency and ultimately more profit into your business so step one once you've made the commitment is to identify we're going to identify those handful of core processes now this could be a people process so every business has say an HR process you have a customer support process a sales and marketing process maybe one two or three operational processes and then you have a financial process so once you've identified those handful six to 10 core processes that are running inside of your business you move to step two and that is to document so you've identified you've agreed with your leadership team on the handful of core processes now you got to do the work work to identify the steps in each of these processes that drive that efficiency that drive that Effectiveness and you're going to use the 2080 rule so what's the 20% that produces the 80% of the outcome and impact so you simply document the major steps in each of these processes one at a time the leader on your accountability chart who owns each of these is responsible for that it might take you observing current processes that are going on to make sure that you got the right steps once you've got the major steps 2080 rule you then identify the sub bullet points that describe what success looks like for each of those major steps these are not detailed 700 page manuals these are really simple processes that you can follow each and every time with consistency so once you've got them documented up then you go to step three which is to package so you've this is not paper binders most likely this could be a digital repository but every one of your people need to be able to find the processes know who's responsible for what so the left hand knows what the right hand is doing so once you've committed you've identified the handful of core processes you've documented them using the 28 rule the 2080 approach you've packaged them up and made them available now it's time to get them followed by all and so the step you're going to use here number one is you're just going to train you're going to train everyone who touches every one of these processes train them make sure they understand the ins and outs of how these processes work step two then is we need to measure you're measuring the output of each of these process steps on a scorecard somewhere so you know that they're producing the results that you want as a business third thing you're going to do here is manage you're going to make sure that you manage each one of your people on these core processes everyone must be accountable to executing that process Faithfully the salesperson who can't go and have their own process even if they're successful everyone must follow the process Visionaries included the last step of followed by all is to update you want to continuously update these processes so everyone is doing it the right and best way each and every time it's consistently producing a great customer experience you're measuring that output and it's producing results and that's how you get followed by all getting your processes documented is the first step to strengthen the process component of your business and getting more consistently exceptional results to start using this tool and many other free EOS tools today head to eosworldwide docomo tools or start your free trial of eos1 the official software for running your business on EOS at EOS 1.com [Music]