Comparing America's Worst Budget Airlines: Frontier vs. Spirit

Introduction

• Objective: To determine which has the worst service, Frontier or Spirit Airlines, two budget airlines in the U.S.

Flying Frontier Airlines

Check-in Process

• Online check-in had decent start
  • Tried to sell expensive bundles and seating
  • $20 in-person check-in fee; chose online/mobile app check-in
  • Couldn't print boarding pass at kiosks (for bags only), needed pre-printed or mobile pass

At the Airport

• Early Flight: 4:30 AM
• Frontier check-in area empty (due to $20 fee)
• Kiosk: Limited to checked bags, couldn't use it for boarding passes
• TSA Pre-Checked: Fast security process
• No Lounge: Budget airlines often lack lounges in their terminals
• Early flights to save operational costs; all stores and food closed at 5:30 AM

What is a Budget Airline?

• Low Base Fare: Extra costs for carry-ons, checked bags, food, etc.
• Poor seat quality and space

Reviews and Complaints

• Ranked last in America
  • Issues: Early check-in/bag drop closure, high rate of passengers kicked off flights, most passenger complaints
  • No customer service call line
• Common comments: