Communication Skills - Employability Skills (Class 9) - Part 2

Introduction

• Welcome to Wheeler Topper List.
• This is Part 2 of the chapter on Communication Skills.
• Previous video covered part one. (Check it out if missed)

Question 6: What is Body Language?

• It is the last facet of non-verbal communication.
• Involves how you sit, stand, and gesture.
• Body language conveys messages without speaking.
• Physical behavior is a key form of non-verbal communication.
• Your visual behavior, such as facial expressions, communicates information.

Importance of Body Language

• Body language must align with the spoken words.
  • Example: If delivering bad news, body language should match the seriousness of the content.
• Mismatch can lead to misunderstandings about emotions.

Question 7: What Does Body Language Include?

• Facial Expressions: How emotions are displayed through the face.
• Posture: Indicates confidence and engagement.
• Gestures: Hand movements that complement verbal communication.
• Space: Use of personal space in interactions.
• Eye Movement: Important for maintaining connection and showing confidence.

Dos and Don'ts of Non-verbal Messages

Do's

• Maintain eye contact to show confidence.
• Use open body language.
• Be aware of your personal space.
• Have natural facial expressions that match your conversation.
• Ensure that your body language is consistent with your spoken message.

Don'ts

• Avoid crossing arms or closed-off gestures.
• Don’t fidget excessively; it shows nervousness.
• Avoid rubbing hands or appearing overly uncomfortable.
• Don’t maintain too much or too little eye contact; aim for a balance.

Advantages of Verbal Communication Skills

1. Time-saving: Direct expression without excessive thought.
2. Convenience: Quick message delivery in various situations.
3. Feedback: Easy to gauge reactions and adjust.

Disadvantages of Verbal Communication Skills

• Risk of misunderstanding due to distractions.
• Long messages may confuse listeners.
• Possibility of misinterpretation.

Advantages of Non-verbal Communication

• Complements verbal messages, enhances clarity.
• Simple presentations: Easy to convey messages with gestures.
• Time-efficient: Reduces the need for lengthy explanations.

Disadvantages of Non-verbal Communication

• Limited in expressing complex ideas.
• Cultural differences may lead to misunderstandings.
• Sometimes not possible to convey detailed messages through gestures alone.

Conclusion

• Importance of understanding both verbal and non-verbal communication skills.
• Encouragement to explore more content on the channel for better understanding.
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