This session provided an in-depth walkthrough of Basecamp’s Message Board feature led by Kimberly from Basecamp’s Customer Success team.
Key topics included creating, formatting, categorizing, and managing messages; notification settings; and message scheduling.
Guidance on organizing and presenting messages for team visibility was shared, along with links to further resources for working with clients and communication tool selection.
Action Items
(No specific action items were assigned during this session.)
Message Board Overview & Usage
The Message Board is suited for announcements, sharing progress, pitching ideas, and asking questions, often replacing email for these functions.
Users can create new messages, format text, attach and arrange files or images, embed rich media, and add hyperlinks.
Message categories can be customized per project and globally (by admins/owners) for organizational consistency.
Message Management Features
Drafts and scheduled messages are accessible via the Message Board interface and under “My Stuff > My Drafts.”
Messages can be saved as drafts, posted immediately, or scheduled to post at a future date/time.
Notifications can be targeted to specific individuals, everyone on the project, or selected team members.
Visibility settings allow for controlling client access to messages.
Message Board Organization & Display
Messages can be pinned to the top of the board for prominence and sorted by recent activity or alphabetically for structured navigation.
All changes to message order affect the whole project team, not just individual users.
Filtering by emoji category is available to help manage large volumes of messages.
Comments remain attached to their respective messages, centralizing discussion and updates.
Guidance & Further Resources
Videos and resources are available for differentiating between Basecamp’s communication tools and for working with external clients.
Customers are encouraged to use the in-app help feature for support or questions.
Decisions
No major decisions were made — the session focused on feature explanation and best practices.
Open Questions / Follow-Ups
No open questions or pending issues were raised during this walkthrough.