Overview
This document provides instructions for logging in to ACES using Ellucian Ethos Identity, recovery steps, initial login setup, helpful contact numbers, and links to key resources.
Logging in to ACES
- Go to the ACES login page and enter your User ID and password.
- If you forget your password, use the password recovery link provided.
- If unable to log in, contact the Help Desk for assistance (210-485-0555).
- After logging in, access Web Services via the link on the bottom left of the Home Tab page.
First-Time Login Instructions
- For first-time users, the default password is the first two letters of your last name (in CAPS) plus your birthdate (MMDDYY).
- You can set up security questions using the provided link.
About ACES Portal
- ACES is a secure portal for students, staff, and faculty to access applications with single sign-on.
- ACES provides registration, financial aid, email, library access, online courses, and college news.
Important Contact Numbers
- District Help Desk: 210-485-0555.
- Individual college help desks: NLC 210-486-5777, NVC 210-486-4777, PAC 210-486-3777, SAC 210-486-0777, SPC 210-486-2777.
- Admissions and Records: NLC 210-486-5401, NVC 210-486-4700, PAC 210-486-3700, SAC 210-486-0200, SPC 210-486-2700.
- Weather Line: 210-485-0189.
Useful Links and Resources
- Registration and Payment Calendar: http://www.alamo.edu/calendars/
- Canvas Quick Guide and College Resources: https://alamo.instructure.com/courses/293886
Key Terms & Definitions
- ACES — A secure online portal providing access to college services and information.
- Ellucian Ethos Identity — A single sign-on system used to log in to ACES and related services.
Action Items / Next Steps
- Set up your ACES account if you are a first-time user.
- Set up security questions for account recovery.
- Bookmark important help desk and resource links.
- Review the Registration and Payment Calendar and Canvas Quick Guide as needed.