Lecture on Types of Hotel Reservations

Introduction

Reservation involves advance booking of hotel rooms and other services (banquet, meeting room, restaurant tables, etc.)
Three main types of reservations:
- Tentative Reservation
- Confirmed Reservation
- Waitlisted Reservation

Initial stage for all reservations.
Confirmation needed from the guest before the cutoff date (12 to 48 hours or more in advance).
Hotel holds the reservation until confirmation or cutoff date – called stipulated time period.
If no confirmation by cutoff date, the hotel may cancel the reservation.

Changes from tentative to confirmed after receiving confirmation from the guest.
Hotel sends an acknowledgment mail or call to confirm.
Guest holding confirmed reservation is assured of accommodation.
Types of Confirmed Reservations:
- Guaranteed Confirmed Reservation:
  - Guest provides guarantee (advance payment or guarantor like travel agency).
  - Protects hotel revenue.
- Non-Guaranteed Confirmed Reservation:
  - Guest confirms without guarantees.
  - Hotel holds reservation till 6 PM on the date of arrival – also known as 6 PM release reservation.
  - Hotel may cancel if the guest doesn't show up by 6 PM.

David's Reservation:
- David books a room on 25th May for 26th November.
- Cutoff date: 24th November.
- Reservation is tentative until David confirms on 24th November.
- After confirmation, it becomes a confirmed reservation.
- If David provides a guarantee, it is a guaranteed confirmed reservation.
- If not, it is a non-guaranteed confirmed reservation, held till 6 PM on the arrival date.
- Hotel may use waitlisted reservation if no rooms are available initially.

Types of reservations in hotels help manage booking efficiently and protect both guest and hotel interests.
Comment below for doubts. Like and subscribe to Hospitality Broadcast for more insights.