Candidate Experience Benchmarks Webinar Notes

Introduction

• Welcome to Candidate Experience Benchmarks webinar.
• Conducted a poll regarding hiring experiences in 2024.
• The webinar focuses on the Candidate Experience Benchmark Report and discussions with Candidate Experience Champions from Pedidos.
• Presented by Claudia Lawrence and Gert from STAAD.

About STAAD

• STAAD helps companies improve hiring using insights.
• Provides candidate experience survey and analytics platform.

Speakers

• Claudia Lawrence - Represents STAAD, guiding through the findings.
• Gert - Team lead for Customer Success at STAAD.
• Victoria (Vicky) - Leads talent acquisition at Pedido Chat in Argentina.
• Denise - Works in the talent acquisition team at Pedido Chat.
• Yanni - Culture and people experience manager at Pedido Chat.

Webinar Agenda

1. Context of candidate experience in 2024.
2. Top 10 findings from the benchmark report.
3. Discussion with Pedidos about achieving high Candidate Net Promoter Scores (CNPS).
4. Q&A session.

Context of Candidate Experience in 2024

• Talent shortage remains a significant issue.
• High competition due to low unemployment rates.
• Increase in AI-powered solutions usage.
• Increase in CVs processed by recruiters.
• Top stressors: lack of qualified candidates, more open positions, and competition.

Measuring Candidate Experience

• NPS Framework: Rate experience likelihood from 0 to 10.
• Promoters (9-10), Passives (7-8), Detractors (0-6).
• Importance of response rates and bias.

Top 10 Findings

1. Candidate experience impacts hiring success.
2. Rejected candidates often speak negatively about the company.
3. Communication is crucial to prevent candidates from withdrawing.
4. Assessment processes need to be clear and aligned with job descriptions.
5. Almost half of rejected candidates don't understand rejection reasons.
6. CNPS reflects hiring efficiency.
7. Internal and referred candidates are high-quality hires.
8. Recruitment agencies can harm brand perception.
9. Small and medium businesses provide better candidate experiences than large enterprises.
10. Pedidos achieved high CNPS despite being a large enterprise.

Discussion with Pedidos

• Pedidos Overview: Leading delivery platform in Latin America, part of Delivery Hero Group.
• Recruitment Challenges in 2024: ATS migration issues affecting candidate feedback.
• Importance of Candidate Experience: Reflects company culture and influences employer brand.
• Goals for 2025: Improve processes, maintain transparency, and enhance candidate communication.
• Advice for 2025: Focus on fundamentals, clarity, and communication.
• Handling Rejections: Provide clear and personalized feedback.
• Recruitment Strategy: Consistent across departments but tailored to specific needs.
• Global and Local Balance: Embrace local flavors while maintaining standardized processes.

Q&A

• Focus on feedback from hiring managers to improve processes.
• CNPS and recruitment strategies across departments and regions.

Closing Remarks

• Expectation for 2025 includes AI integration and focus on candidate experience.
• Emphasis on internal mobility and learning development.
• Invitation to upcoming sessions on leveraging data and improving processes.