Glue Messaging Onboarding

Introduction

• Hosts: Austin and Kylie from the Glue Success Team
• Purpose: Guide on messaging platform for congregations

Discover Tab Overview

• Content Library/Resource Library
  • Partner-specific channels called Hubs
  • Resources to enhance ministry, such as:
    • The Chosen Hub: Historical drama resources
    • American Association of Christian Counselors Hub: Scholarship for mental health coaching
• Glue Marketplace
  • Offers church supplies and services
  • Recent acquisition of outreach services

Account Settings

• Setup:
  • Complete profile information (name, website, email, etc.)
  • Claim a free toll-free number for exclusive use
• Profile Management:
  • Add team members with unique profiles
  • Customize notifications (email, text, push notifications)
  • Assign roles and permissions to team members

My People - Adding Contacts

• Integration Methods:
  • Church Management System: Integrate with systems like Planning Center
  • CSV Import: Use a template to upload contacts manually
  • Manual Entry: Add individual contacts one by one
• Group Creation: Segment audience for targeted communication

Messaging Features

• Outbox:
  • Broadcast: Send texts or emails to individuals/groups
  • Series: Automate a series of messages based on themes
    • Fixed Series: Scheduled by date
    • Rolling Series: Continuous based on subscription date
  • Templates: Pre-written messages for broadcasts and series
  • Keywords: Trigger auto-responses for specific terms

Inbox Management

• Message Handling:
  • Respond to individual messages privately
  • Assign messages to specific team members for follow-up
• Prayer Requests:
  • Texts with "prayer" are logged and can be marked "prayed for"

Tools

• Texting Simulator: Test messaging features as a user
• QR Code Generator: Create codes for easy contact through scanning

Additional Resources

• Help Center: Articles and guides for troubleshooting
• Glue University: How-to videos and best practices
• Success Center: Office hours and onboarding sessions for further support

Closing Remarks

• Open invitation for questions during office hours or via email
• Gratitude for participation in the onboarding session