Veterinary Receptionist Training Overview

Job Responsibilities

• Involvement in various tasks including:
  • Booking appointments
  • Answering inquiries
  • Completing insurance paperwork
  • Selling veterinary products
• Interaction with animals and people; ideal for those who love both.

Challenges of the Role

• Dealing with:
  • Upset or unhappy clients
  • Collecting or chasing payments
  • Emergency calls from worried pet owners
• Requires confidence and calmness in crisis situations.
• Effective communication skills needed for all levels of clientele.

Qualification: Vet Skill Level 2 Certificate for Veterinary Receptionists

• Introduced in 2017.
• Designed to enhance existing skills and knowledge.
• Aims to deliver effective front-of-house service.

Key Units in the Qualification

1. Working Safely in a Veterinary Practice

   • Covers legal health and safety requirements.
   • Focus on identifying and managing hazards and risks.

2. Principles and Practice of Veterinary Reception

   • Effective communication with clients and colleagues.
   • Maintenance of business-related records.
   • Processing fees and advising on services/products.

3. Maintenance of a Veterinary Reception Area

   • Managing and maintaining reception/waiting areas.
   • Recognizing and minimizing stress in animals.
   • Supporting clients through euthanasia process.

4. Assisting with Supply of Veterinary Products

   • Advising clients on veterinary procedures and products.
   • Understanding limitations of advice.
   • Placing and accepting orders of medicinal products.

5. Essentials of Veterinary Terminologies

   • Understanding medical words and terminology relevant to veterinary clinical practices.

Study Format

• Online learning course allows for study at your own pace.
• Access to course materials via a virtual learning environment.
• Textbooks available through an extensive library.
• Dedicated distance learning tutor for support.

Additional Features

• Nationally recognized and accredited qualification.
• Pay monthly options available to spread costs.
• Course can be started at any time.
• Ideal for those currently employed or volunteering as a veterinary receptionist.