Global Gaming Awards: Interview with Simon Thomas from Hippodrome Casino

Award Achievement

• Hippodrome Casino won the Casino of the Year award.
• Recognition by industry peers is highly valued and flattering.
• Continuous improvement is necessary to stay ahead in the competitive casino industry.

Key Points from the Interview

• Continual Investment:
  • Continued investments made during the COVID-19 pandemic played a significant role in current success.
  • Currently constructing a ninth bar and planning to rebuild the entire roof to house a 200-seater restaurant.
• Customer Experience:
  • Focused on providing an amazing experience for customers.
  • Commitment to not just accept brilliance but to continuously improve.

Future Plans

• Upholding and enhancing the customer experience by building new facilities.
• Continuous push to create a desirable environment for customers to visit.

Final Notes

• Interview concluded with a suggestion to celebrate the award in one of the newly built bars at the Hippodrome Casino.
• Emphasis on having multiple choices for celebration within the casino premises.