Greeting a Patient: Guidelines and Best Practices

Introduction

• Importance of greeting patients respectfully and maintaining their privacy.

Steps to Greet a Patient

1. Preparation

   • Knock on the door before entering to respect the patient's privacy.

2. Introduction

   • Greet the patient with a friendly tone:
     • Example: "Hello, Ms. Angelica? Yes, hi. I'm Brittany. I'm going to be your medical assistant today."
   • Make eye contact while greeting the patient to establish rapport.

3. Patient Identification

   • Ask the patient to verify their name and date of birth.
     • Example: "Can I have you verify your name, please?"
   • It’s crucial to ensure accurate patient identification:
     • Ask: "What is your date of birth?"

4. Verification Process

   • Confirm the provided information with the patient:
     • Example: "Angelica Marquez, August 14th, 1995."
   • If discrepancies arise, address them immediately.
     • Example: "And your date of birth? August 14th, 1985."

5. Proceeding with Care

   • Inform the patient about the next steps:
     • Example: "I'm going to get started on your vital signs. I’ll let the doctor know that you’re here and I’ll be right back."

Communication with the Physician

• Use a flag or light system to alert the physician that the patient is ready.
  • Clear communication is vital for patient care continuity.

Conclusion

• Always remember the importance of patient identification and respectful communication in a healthcare setting.
• Follow these guidelines to foster a positive environment for patients.