What's New in Commerce TechTalk

Introduction

• Speaker: Meenu Laul, joined by Febin Chiramel and Harish Jayaprakash
• Agenda: New releases in Dynamics 365 Commerce
  • New capabilities in store commerce app
  • Mobile PoS and hardware-related changes
  • Core capabilities enhancements

Section 1: New Capabilities in Store Commerce

Copilot in Dynamics 365 Commerce

• Features:
  • Product Insights: Provides clear product descriptions, benefits, inventory levels, and discount details. Enhances employee-customer interactions.
  • Customer Insights: Aggregates customer data for a comprehensive view, enhancing personalized customer engagement.
  • Report Insights: Offers real-time performance summaries and metrics, aiding effective communication.
• Enabling Copilot:
  • Enable via feature management and commerce share parameters.
  • Insights can be toggled individually via functionality profiles.

Additional Copilot Features in Commerce HQ

• Retail Statement Posting: Summarizes retail statements, highlighting key metrics and risks.
• Merchandising Configuration Insights: Streamlines merchandising workflows, summarizes product settings, and validates data.
• Dependencies: Requires Dataverse environment and Power Platform integration.
• Security: Adheres to security boundaries, offering cross-region data sharing.

Availability and Future Plans

• Languages: Available in English, with more languages expected by November 2024.
• Versions: Available from 10.0.39 onwards, but only in cloud and online modes.

Section 2: Mobile PoS and Hardware Features

New Payment Processing Features

• Non-Reoccurring Token: Introduced to tokenize transactions based on customer context, supported across all channels.
• Cash Management in Multiple Currencies: Supports foreign currency operations, demonstrated in the provided demo.
• Optimized Payment Flows: Transition to a React UI framework for efficient payment operations, reduced clicks, and intuitive user interfaces.

Polish Localization

• Excluding Orders from Aggregation: Addresses fiscal regulations requiring printed invoices and ensures compliance.

Section 3: Core Capabilities Enhancements

Mobile and Hardware Specific Improvements

• Barcode Scanning Improvements: Utilizes rear camera for barcode scanning in mobile apps, eliminating the need for separate hardware.
• Hardware Station Extension for Android: Supports extensibility similar to store commerce app hardware stations.

Self Checkout Features

• Self Checkout App: Allows shoppers to self-scan, apply discounts, and pay without cashier assistance.
• Features Include: Simplified login, intuitive interface, and support for peripherals like printer and scanner.

Inventory Visibility Integration

• With Commerce: Improves real-time inventory tracking across channels using Inventory Visibility service.

Archive for Commerce Transactions

• Purpose: Enhances storage, database health, and complies with retention policies.
• Process: Involves moving data between live and history tables, optimizing storage via indexing.

CSU Index Compression

• On-Premise CSU: Reduces database size by enabling index compression.

Future Developments

• PPAC Commerce Trial: Development on enabling PPAC for commerce is underway.

Q&A Highlights

• Copilot Features: More features are planned; feedback is encouraged for prioritization.
• Polish Localization Clarifications: Sample code provided for compliance with fiscal regulations.
• Archival Features in Preview: Available through support, in preview stage.

Conclusion

• Appreciation for attendees and co-presenters. Encouragement to provide feedback and look out for future updates.