Overview
Moxi, developed by Diligent Robotics, is a hospital robot designed to automate routine, non-patient-facing tasks, relieving clinical staff and improving hospital efficiency. Its adaptability, user-friendly integration, and social intelligence make it a valuable teammate in healthcare environments.
Moxi's Role and Capabilities
- Assists with tasks such as running patient supplies, delivering lab samples, fetching from central supply, distributing PPE, and delivering medications.
- Operates autonomously 24/7, supporting staff around the clock without requiring breaks.
- Allows hospitals to add or change operational workflows easily as staff needs evolve.
- Implementation is guided by Diligent’s dedicated team and can integrate into hospitals within weeks using existing Wi-Fi.
- No infrastructure buildout needed; digital learning connects seamlessly.
Benefits for Hospitals and Staff
- Automates up to 30% of nurses’ time spent on non-value-added tasks, giving back crucial time for patient care.
- Supports current staff as nurse demand rises but workforce growth lags (2.7M in 2014 to 3.2M in 2024).
- Contributes to reducing bedside nurse turnover, which is currently at 16.8%.
- Enhances staff retention and satisfaction by reducing routine workload and serving as a helpful teammate.
Technical Features and Adaptability
- Equipped with social intelligence: navigates hospital environments safely, opens doors/elevators, and interacts pleasantly with people.
- Mobile manipulation enables Moxi to handle objects independently, including grabbing, pulling, and guiding.
- Learns and adapts from human guidance, continuously adjusting to new workflows and hospital needs, including during events like the COVID-19 pandemic.
User Experience and Impact
- Staff report positive experiences, highlighting Moxi’s time-saving and proactive support.
- Moxi is approachable and engaging, delighting both staff and patients and contributing to a friendly hospital atmosphere.
- Implementation of Moxi’s automation can begin delivering support to frontline staff in as little as 12 weeks.
- Automation with Moxi helps hospitals operate more efficiently and positions them for the future of healthcare delivery.