Dec 15, 2024
What types of resources do we recognize in the organization? • Workers, capital resources, non-financial resources, external resources. • Primary and secondary sources. • Employees, infrastructure, environment, monitoring and measurement resources, knowledge of the organization.
Who is responsible for the implementation of QMS? • Responsibility for the implementation of QMS external company from which this activity was ordered. • The top management of the organization is responsible for the implementation of QMS. • The chief auditor of the organization is responsible for the implementation of the QMS.
How often is an internal audit carried out in accordance with the plan of internal quality audits? • At least 4 times a year (quarterly) • At least 2 times a year (on a half-yearly basis) • At least once a year
What is the focus of the standard STN EN ISO 9001 Quality management systems. Requirements (ISO 9001:2015)?
• It defines the requirements for the organization with the aim of maximally satisfying the customer and improving customer satisfaction through the effective use of the quality management system. • It defines the requirements for the organization in order to ensure processes for the continuous provision of quality services. The methods of ensuring the production of quality products are defined in the related standard STN EN ISO 9002. • It defines the requirements for the organization in order to produce quality products. Methods for securing processes for services are defined in the related standard STN EN ISO 9002.
• The document contains any information about the organization. It does not have a defined period of validity and is not revisable. • The document describes achieved results or serves as evidence of performed activities, events and is not editable. • The document contains a certain procedure, rules, or process taking place in the organization,with a defined period of validity for the document. A typical feature of a document is revisionability.
• It provides guidance for increasing an organization's ability to achieve sustainable success and guidelines for effective quality management. • It defines the requirements for the organization in order to produce quality products and methods to ensure processes for services, exclusively for those in the field of construction. • A standard that deals with providing guidance for organizations in implementing and maintaining systems that are similar to a quality management system but do not conform to the requirement of ISO 9001.
• A pseudo-random approach to the optimization of expenses and processes associated with the quality of construction at precisely determined control points, especially for processes that are not defined by the quality policy. • Analytical review of the added value of processes, focus on reducing expenses, optimization of processes based on the subjective decision of the management. • Understanding and consistency in meeting requirements, considering the added value of processes, achieving effective process performance, improving processes based on data and information evaluation.
• It is a specification of the procedures and related resources that will be used, who will use them, and when on a particular object. In addition to the characteristics of the construction, it also contains a description of the construction quality assurance system and an inspection and test plan. • It is a set of documents focusing on the optimization of cooperation processes in the supply chain with the application of interoperability principles. • It is a document that defines the goals and criteria for the acceptability of quality on a specific construction site. It is prepared by the internal auditor based on findings of deviations in technological regulations.
What is the focus of the standard STN EN ISO 9000 Quality management systems. Terms and definitions (ISO 9000:2015)? • A basic document defining the concepts, principle and basic objectives of quality management for organizations that strive for sustainable success by implementing a quality management system. • A standard that deals with providing guidance for organizations in implementing and maintaining systems that are similar to a quality management system but do not conform to the requirements of ISO 9001. • The standard provides a framework for understanding the principles of interoperability of systems.
What affects customer satisfaction?
• Understanding customer needs and expectations, Transparency and honesty, etc.
• Consistent quality of products and services, without changes and innovations, unavailability of the customer line, etc. • Sufficient offer of cheap products, application of pyramid scheme system, etc.
• It is a non-public set of records of checks on a selected building carried out by a state administration body. The goal is to assess the quality of construction and compliance with health and safety at work.
• It is a document that is prepared in accordance with the quality management system in the case of processes that can be assumed to be performed by workers who do not have the appropriate professional education.
• It is a document that describes the procedures, methods and criteria according to which inspections and tests are carried out in a certain process of production, construction or provision of services, when they are to be carried out, what are their objectives and criteria for acceptability.