Amazon Interview Tips by Cody

Speaker Introduction

Outside Amazon: Hypothetical questions (e.g., dealing with a difficult customer or stakeholder)
At Amazon: Behavioral questions (focused on past achievements or experiences)

Purpose: To gather data and facts about what the candidate has achieved or learned
Examples:
- "Tell me about a time you dealt with a difficult customer or stakeholder"
- "Share an example of a time when you faced adversity or overcame a business challenge"

Definition: A framework to structure answers for behavioral interview questions
Acronym:
- S: Situation - Explain the context
- T: Task - Describe the challenge or goal
- A: Action - Detail the steps taken
- R: Result - Explain the outcomes and learnings
Usage: Helps in providing a structured and clear response

Question: "Provide an example of a time you exceeded customer expectations"
Situation:
- Year: 2020
- Role: Customer Success Manager
- Company: Previous employer
- Details: Software implementation for a $2 billion company with 5,000 employees in 36 countries
Task:
- Implement, onboard, and train users in 36 countries
- Measure success via monthly satisfaction surveys and quarterly executive reports
Action:
- Created a weekly customer feedback mechanism (translated into 10 languages)
- Conducted monthly office hours and continued education sessions
- Delivered insights from feedback to the executive board, leading to further business opportunities
Result:
- Customer feedback score: 9.5/10 (highest ever)
- Insights report doubled the company's revenue