[Music] in order to subscribe to my channel please click here or click here please share comment and like my videos and channel hello guys welcome to SAS word service now this is ServiceNow system administrator training this is part 2 this training has been recorded in Orlando version of ServiceNow before we start this training let me show you the topics of this complete training and second part of the training we will talk about user interface and branding user interface in this section we will learn about elements of ServiceNow you I how role based access works Application Navigator favorites and navigation user interface when you access ServiceNow URL then you get ServiceNow login screen where you need to enter username and the password once you login you will see the native interface of ServiceNow this native interface shows different elements and functionalities here is my instance URL and this is welcome screen let's log into my personal developer instance I will put username and password click on login now as of now I have logged in as an admin and I'm able to see all the applications of the platform which are allowed for admins so you can see in the left hand side I'm able to see almost all the applications wherever allowed for admins ServiceNow UI version service now has two UI versions UI 16 and UI 15 users can switch between these two versions as per their personal choice let me show you in my personal developer instance in order to switch between these two versions you can click on the settings on the right top and then you will see a pop up on the right top of this pop up you will see switch to UI 15 button when you will click this button you will be able to change the UI version and this version will be changed to UI 15 this is UI 15 now you can also change back to UI 16 with the same options so you have to click on settings you will see this option switch to UI 16 once you will flick that you will go back to UI 16 now it depends on the user what kind of UI you will you want to work upon so if you like us 16 you can work on you and 16 if user wants to work on UI 15 they can work on UI 15 as well UI elements service now's main screen is divided into four UI elements banner frame which appears at the top of every page and contains the logo user menu system settings and global search application navigator which provides easy access to applications and modules of ServiceNow instance third is content frame which shows the information of application or module selected you will see form list and other pages in content frame so this is how the screen is divided into different elements there is one more element and that is the fourth element of ServiceNow UI that is called edge however it is not visible in UI 16 and it is available in UI 15 so in UI 15 you still have all other three elements however there is an additional element that is called edge let's see the components of banner frame on the left top you have company logo and name of the instance as an example you can see here we have ServiceNow logo and the name of the instance is service management on the right top we have user menu once you will click on user menu you will see more options like profile which shows the details about the user then you have impersonate user which enable other user view then we have elevated roles which will elevate the role for logged in user and the last option is logout now beside user menu you also have global search icon well if you want to do any kind of search on the platform you can do with the help of this global search icon then we have chat help and settings Application Navigator Application Navigator is at the left head side of the screen you can navigate to different applications and modules in ServiceNow Application Navigator elements Application Navigator has also three different elements first is all applications tab where you can navigate all applications available to the user as per the axis then we have favorites tab which shows all the applications and modules mugged as favorite why a star button beside the applications and modules and last we have history tab which shows the items which we have recently visited that means the logged in user whatever items whatever elements he has visited recently those things will be visible in history tab this is my personal developer instance on the top you have banner frame here we have application navigator and here we have content frame the edge is not available in UI 16 as I mentioned so in order to see the edge you have to go to UI 15 version so I will click on switch to UI 15 and I will show you what is edge element so you can see here so we in this particular version we do have banner frame we do have Application Navigator we do have content frame however there is an additional element and that is called edge here so this is the difference between UI 15 and UI 16 let's go back to UI 16 on the banner frame you have logo then you have name of the instance here it's for developers which you want to enable the option I can also disable these options so I need to go to developer option here and I can just disable them as you can see whenever I'm disabling them it is getting disappeared from here so I can just enable this as of now I will close this here I have a user menu so if you will click this button you will see your profile impersonate user option elevate roles and logout if I will click on profile I should be able to do profile the user profile for the logged in user so you can see as of now my profile is system administrator and that is what you can see here now the view is self service view there are more details which we will talk about later but as of now if you are just an end user so this these are the details which you can see as part of your profile in ServiceNow then you have some other options like impersonate user then we have elevated roles if you will click this button you can elevate the role you have normally security admin is the role which is basically added as part of the elevation of the role then you can Clank cancel this one if you will select this and click on OK then your session will have that security admin role as well but I will not do anything for now you will learn it later and then we have global search once you will click this search button it will expand and then you can type something if you want to serve so as of now I am just typing knowledge I will press Enter when you will press Enter it will try to search in the whole platform the key word which you are typing in the global search you can see here it is trying to search all the tables you have in your system and then it will show you the results now the results which you are getting right now because I am logged in as an admin so I can see lot of information however if you are just login as an user maybe maybe an idle user in that case you will be able to see the search results as for the access you have the tables access you have in ServiceNow system then we have chat option here you can chat with different users of the organization's if they are in service now they can they can do chat as well then you have one help icon and then we have settings where you have different settings and settings are like general settings you can change the theme of this instance as well so these are some themes which are provided by ServiceNow out-of-the-box and then we have some accessibility options then if there are some configurations for lists you can do some configurations for forms notifications as well you can you can manage your notifications from here as well and then it is for developers so if you if you have admin access basically this is for developers you can see here if you can change some settings which we will learn later as part of our development section in the left hand side you have application navigator now what are its features so here you have filter navigator that means if you will type here for any application it will automatically be displayed so it will try to search for that and it will show you all the relevant results here so as of now you can see I typed incident so at the top I also have incidents because Service Desk application has one module that's called incidents that's the reason you are able to see that in this particular view and then you have incident itself an application and then some of other modules but that's how you can see different applications and that's the reason we call it as application navigator now the second tab in application navigator we have it's about favorites how exactly you can tag these favorites you go here now whatever applications you have here as of now you can see I just have this one one application or one module I can just remove it for now this is how you remove it basically now if I want to maybe make this particular application as a favorite I can do one thing I could directly tag this whole application or maybe I want to make just one module as a favorite I can also do that so at the table you this is application under that you have these modules so I can just click this once you will click that you can see it has it has already already selected both the modules under this application so if you will go to your favorites tab now and you will see this guided setup is already there but this is how you can you can tag or or just mention some favorite applications which you normally work upon maybe maybe daily so in that case you can you can just tag them as favorite and they will be displayed here the last tab we have is history now this is automatic so whatever applications whatever data whatever records you are viewing in ServiceNow that history has been basically is being recorded and you can see those contents here so for example if you can see it says nine days ago 10 days ago so I think it it tracks I think from last 10 days you can change that as well so as of now you saw maybe you saw this user so if you remember we were seeing this profile so that's the reason it already got captured as part of the history but that's the reason history is pretty much important so if you are working daily or for a day you want to just remember what all options you have selected you can just quickly go with that and you don't have to search from here because you might get those details in the history section because you might have surged or used or clicked on that kind of module or applications users navigate to applications and modules to use them to see the content what exactly they have to utilize the functionalities so in that case if I will go here let's say I have this incident application now under incident application I have different modules so if I click this button which is called create new module so I am I'm able to create a new incident record so that's how this application and modules are used as part of this application navigator so whenever you are creating something in ServiceNow you have to provide those functionalities those those elements via Application Navigator so that people users can search for those applications and modules and utilize them branding overview branding is something you need to configure your instance to identify as per your company let me show you in my personal developer instance this is my personal developer instance if you are working for an organization then how would you know that ServiceNow instance is associated with your company you should have logo and instance name so that you can recognize your company's instance maybe the color theme as well so branding can be done in ServiceNow in various ways let me show you how exactly you can do this configuration for changing the branding for your service now instance in order to do this branding you need to go to UI 16 configuration for that just type UI 16 in filter application navigator and you will see this module under system properties that is basic configuration UI 16 once you will click that module you will see the configuration the branding for UI 16 version of your instance you can see here we have this image banner image which is which is showing here and then you have the name that is service management now as of nodes you can see it says SAS now but let me just change it quickly say SAS now system may be and I will go a little bit bottom here I have this Save button now you also have some other configurations for color background how exactly the date would be the date format time format that is something you can do here and then I am going to click on save once you will click on save you will see you have this SAS now system I can change this again if I type and ideally you can see even if I'm not saving it it is automatically picking it up so I'm just doing SAS now demo system and I am just clicking save now and now you can see I have SAS now demo system now I can also change this banner image I just need to click this plus button once I will click this plus button it will take you to your system directory that means your computer directory and then you can add any image you want I'm not adding adding any image for now because I just want to show you that how exactly you can change this configuration so this is how you do branding now you can also change some more settings some more configurations like welcome page configuration so I will show you that before that let me change those so you can do that with the help of welcome welcome page content so you will click this button this is the module it says system UI so under system UI how you have this welcome page content and you will find some some kind of configurations over here so for example if I click on more information here you have short description more information and then you have some some links here can be found here you can change this text as well so if I go back then I have login so here it says you are not currently logged in so view is restricted public so if you wanna as of now it is not active now which one is active so only these three are act so if I click here about here you can see it's it's about the instance as of night it's a service now is changing the way people work it's it's the whole statement is there now I can change this how I will just maybe let's say I'm making it SAS now now because it is your instance if you want to change it for your end-users you can do that so I'm putting SAS now for now and I'm just clicking on save so this is safe and I will show you where exactly it will replicate so for that I need to log out from service now once I will log out you will see that keyword which I changed you can see we have the SAS now here initially it was service now but I can change this as well so this is about welcome page settings if you want to change the configuration some settings for welcome page you can also do that with the help of those modules I just showed you so the overall branding you can change as per your business requirement as for your company's requirement