Clear Triage Video Training Series

Introduction

• Training video on using Clear Triage to document a call in an Electronic Medical Record (EMR).
• Example scenario: A mom calls concerned about her son's first case of hives.

Triage Process

• Initial Assessment:
  • Discuss duration and severity of hives.
  • Listen for other potentially higher risk symptoms.
  • Use nursing experience to assess the patient.

Protocol Selection

• Finding Protocols:
  • Protocols are listed in alphabetical order.
  • Use the search box to narrow down protocols.
  • Differentiate between adult and pediatric protocols (Adult protocols with blue A's, Pediatric with green P's).
  • Select "Pediatric hives protocol" for a pediatric patient.
• Review Important Sections:
  • Use this Protocol For:
    • Lists indications for using the selected protocol.
    • Example: Itchy rash with raised pink spots and pale centers.
  • Use a Different Protocol If:
    • Lists alternative protocols if necessary.
    • Example: Use "food reactions general protocol" if food allergy is suspected.

Triage Questions

• Work through prioritized list of questions.
• Use information from caller and ask additional questions.
• Determine disposition based on responses (e.g., Home Care for hives with no complications).
• Explore rationale for questions via information icons.

Care Advice and Documentation

• Discuss appropriate care advice based on protocol.
  • Example advice: Over 10% of children get hives, often linked to viral infections.
  • Less than 10% of hives are allergic reactions.
  • Use cool baths for itching.
  • Discuss expected course and reasons to call back.
• Select appropriate medication dosage.
• Care advice handouts available (written at a sixth-grade reading level).
  • Handouts can be emailed or texted to callers.

Transferring Call Notes to EMR

• Copy call notes from Clear Triage.
• Paste into EMR (example used: Cerner).
• Notes include initial assessment, protocol used, positive triage question, and care advice discussed.

Conclusion

• Clear Triage simplifies patient triage and documentation.
• Encouragement to watch other videos in the Clear Triage training series.