Inside Strategic Coach with Dan Sullivan on Building Great Teams

Introduction

• Hosts: Shannon Waller and Dan Sullivan.
• Topic: Building great teams at Strategic Coach.
• Frequent client question: How to find great team members?

Key Strategies for Building Great Teams

Unique Abilities

• Initial Focus: Identify the new hires' unique abilities.
• Competency Testing: Ensure activities align with the individual's skills.
• Right Environment: Positive environment without the need for self-defense.
• No Blaming Culture: Focus on team and systematic improvements.

Four Core Values (PAGE)

1. Positive and Collaborative Teamwork: Encourage teamwork and mutual support.
2. Alert, Curious, Responsive, and Resourceful: Traits valued in team members.
3. Results-Oriented: Focus on achieving meaningful outcomes.
4. Excellent First-Class Experience: Pride in providing exceptional service.

Clientele Characteristics

• Types of Clients: Successful, talented, ambitious entrepreneurs with high income.
• Reciprocal Learning: Clients observe and adopt team-building strategies from Strategic Coach.
• Client Appreciation: Entrepreneurs appreciate the positive and helpful staff.

Long-Term Employee Tenure

• Employee Stability: Many employees stay 15-25 years.
• Observational Insights: Clients notice and value the longevity of staff members.

Organizational Culture and Safety

• Positive Culture: Emphasis on creating a safe and positive environment for employees.
• Policy on Safety: Employees encouraged to report mistreatment by clients.
• Team Safety: Company sides with employees in client disputes.

Being a Great Workplace

• Big Future: Entrepreneurs must have a vision that attracts great team members.
• Investment in Employees: Treat employees as investments, not costs.
• Freedom and Trust: Enable team members to work within their unique abilities.
• Emphasize Training: Provide direction, meaningful work, and education.

Leadership and Management

• Mindset and Attitude: Importance of a positive mindset for both employers and employees.
• Negotiation and Standards: Both parties, employers and employees, must meet each other's standards.
• Prediction of Demographic Shifts: Importance of adapting to a smaller, more selective generation of workers.

Importance of Teamwork

• Focus on Collaboration: Success at Strategic Coach depends on effective teamwork.
• Mentorship and Freedom: Leaders should provide freedom to team members to operate in their zones of ability.

Practical Examples

• Recording Teamwork: Example of adding a team member to improve workflow.
• Clear Blueprint: Importance of creating a clear success path for employees.
• Positive Personal Life: Encouragement not to bring personal negativity into the workplace.
• Attentive Leadership: Leadership that doesn’t micromanage but trusts the abilities of its team.

Conclusion

• Mutual Trust: Trust between leadership and employees is critical for success.
• Continuous Growth: Both employee and employer need to have growth-oriented mindsets.
• Book Reference: "Everyone and Everything Grows" by Dan Sullivan provides deeper insights into the company's culture.

Final Thought

• Highest Compliment: Not having to think about some team members, signifying trust and efficiency.

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