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Authentication Failure and Resolution Steps

May 15, 2025

Error Handling: Authentication Failed

Overview

The document describes an authentication failure when attempting to access a specific URL. The primary issue noted is a failure in the server to authenticate the request due to improperly formed signature fields.

Key Details:

  • Error Code: AuthenticationFailed
  • Error Message: "Server failed to authenticate the request. Make sure the value of Authorization header is formed correctly including the signature."
  • Request ID: d99558a3-201e-0015-0735-c5fbf2000000
  • Timestamp: 2025-05-15T01:04:27.1855230Z

Cause of Error

  • The error is caused by an improperly formed signature in the Authorization header.
  • The XML error message specifies that the signature fields were not well formed.

Implications

  • This error prevents access to the requested resource at the specified URL.
  • Indicates a need to review and correct the signature formation within the Authorization header to ensure proper authentication.

Recommended Actions

  • Verify the Authorization header to ensure it includes a correctly formatted signature.
  • Review the process for generating the signature to identify any issues in its formation.
  • Consult documentation or support resources for guidance on correct signature formation.

Summary

The document highlights an authentication error related to an incorrectly formed signature in a request's Authorization header, preventing access to the targeted resource. Corrective measures focus on reviewing and adjusting the signature generation process to comply with server requirements.