IT Support Job Training Program Overview

Current Job Market for IT Support

• High Demand: There's a significant number of IT support jobs available right now.
  • Jobs are available at various companies, both large and small.
  • The demand for skilled IT support is increasing as technology becomes more integral to business.

Challenges in Learning IT Support Skills

• Obstacles for Learners:
  • Lack of a university degree or access to in-person training.
  • High costs associated with traditional learning methods.
• Need for Accessible Learning: Individuals seeking a hands-on, flexible method to learn IT support skills.

Program Design and Objectives

• Hands-On Experience:
  • Combination of labs and interactive exercises.
  • Mimics real-world help desk environments.
• Job Readiness:
  • Curriculum designed to prepare learners for entry-level roles.
  • Opportunity to connect with major employers like Google and Bank of America after program completion.

Program Curriculum

• Foundation in IT Support:
  • Offers courses in technical support fundamentals, computer networking, operating systems, system administration, IT infrastructure services, and IT security.
• Flexible Learning:
  • Self-paced learning with an estimated completion time of eight months.
  • Option to skip known content or revisit lessons.

Program Instructors and Content Developers

• Content Developed by Experts:
  • All course material is created by professionals in IT fields like operations engineering, security, and systems administration.
• Learn from Googlers:
  • Industry professionals share insights, career advice, and interview tips.

Course Instructors

• Kevin Limehouse: Support Specialist for platforms in DoubleClick, teaches history of computing.
• Victor Escobedo: Corporate Operations Engineer, teaches Technical Support Fundamentals and computer networking.
• Cindy Quach: Site Reliability Engineer, covers operating systems.
• Devan Sridharan: Corporate Operations Engineer, teaches hardware and systems administration.
• Phelan Vendavelle: Systems Engineer, teaches software lessons.
• Gian Spicuzza: Program Manager in Android Security, covers Internet history and IT Security.
• Marty Clark: Manager with Google's internal IT, teaches troubleshooting and customer service.
• Rob Clifton: Program Manager, provides interview tips and technical scenarios.

Conclusion

• Outcome: Achieve an end-of-program certificate.
• Goal: Equip learners with foundational IT skills to advance their careers.