Lecture Notes: Introduction to MAGTAP by Alex Mang

Overview

• Speaker: Alex Mang
• Role: Learning Development Team at Outside Agents
• Topic: Walkthrough of MAGTAP, the main portal for agents

Key Features of MAGTAP

• Central portal to access all platforms
• Home screen features:
  • Learning Management System: Houses trainings
  • MAG CRM: Input bookings
  • MAG SOS: Ticketing system for vendor signups and questions
  • My Site: Customize personal website

Steps for New Agents

1. New Agent Checklist

   • Access by hovering over "New Agents" at the upper left corner
   • Submit forms:
     • New Agent Forms: For independent agents
     • Sub Agent Forms: For agents under another agent
   • Processing time: 4-5 days

2. Training

   • Quick Start Trainings: Required for all new agents
     • Four units on platform navigation
   • Additional Trainings:
     • Basics of booking travel
     • Guide to MAG CRM
     • Ethical Agent Pledge
     • Fraud Prevention Training
     • Introduction to Travel Law

3. Mentor Appointments

   • New Agent Intro Session: Zoom meeting with owner Steve Maraca
   • Mentoring Session: One-on-one phone call
     • Available for new and seasoned agents
     • Fill out mentor questionnaire for scheduling

4. Website Setup

   • Guide to MAG Web Training: Customizing personal website
   • Odysseus Booking Engine Training: Navigating booking engine

Additional Features

• Platform Login Tips: Assistance for logging into accounts

• Rotational Banner: Quick links to workshops, marketing center, etc.

• Forums:

  • Participate in discussions
  • Join groups like Newbies or Social Media Marketing

• Upcoming Events & Trainings

  • In-house and webinars listed

• Current Travel News: Access to articles

• Incentives & Promotions: Offered by vendors

• Popular Groups: Notifications for posts and replies

Navigation and Support

• Right Menu:

  • "New Agent Start Here" for checklist
  • "Who’s Online" section
  • Quick links for navigation

• Support Drop-down:

  • Office directory for contact
  • Featured partners with direct links to supplier pages

Conclusion

• MAGTAP serves as a comprehensive portal for agents at Outside Agents to manage their business efficiently.
• Offers a variety of tools and resources essential for new and established agents.