Back to notes
Identify two core areas that the ITIL Intermediate Certification focuses on.
Press to flip
Managing ITIL practice areas and integrating ITIL practices effectively.
How does the ITIL framework benefit customer satisfaction?
By improving productivity, service delivery, and aligning services with business needs.
Define the 'Organizations and People' dimension of the ITIL V4 model.
It deals with understanding roles and responsibilities within the organization.
Describe a major change in ITIL V4 compared to ITIL V3.
ITIL V4 introduced the four dimensions model and a service value system.
What was a key feature introduced in ITIL V3 that was not present in earlier versions?
The lifecycle approach.
What are the four dimensions of ITIL V4?
Organizations and People, Information and Technology, Partners and Suppliers, Value Streams and Processes.
What does the Guiding Principles component of the ITIL Service Value System entail?
It provides recommendations to organizations on how to achieve their goals, regardless of changes.
List three benefits of implementing ITIL in an organization.
Reduced IT costs, enhanced IT services, and improved resource utilization.
When was ITIL V1 first introduced, and what were its main focus areas?
Introduced in 1989, focusing on service support, change management, software distribution.
Explain the concept of 'Value Streams and Processes' in ITIL V4.
It involves the steps needed to deliver products and services efficiently.
What is the purpose of the Service Value System in ITIL V4?
To integrate various organizational components to deliver valuable output to consumers.
What are the major concepts emphasized in ITIL V2?
Service support and delivery.
What is the primary focus of ITIL?
Aligning IT services with business needs.
What update was made to ITIL V3 in 2011?
It resolved inconsistencies and improved service strategy, enhanced service design, and effective change management.
Name and explain the type of certification considered the highest level in ITIL.
The Master Certification, which requires advanced IT service management methods and at least 2+ years of experience.
Previous
Next