Overview
This lecture covers the seven C's of effective communication, highlighting their importance in preventing misunderstandings, resolving conflicts, and building positive relationships.
Importance of Effective Communication
- Effective communication is crucial in personal and professional settings.
- It helps prevent misunderstandings, resolve conflicts, and build trust.
- Mastering communication leads to more success and fulfilling relationships.
The Seven C’s of Communication
- The seven C's provide a checklist for ensuring effective communication.
- They apply to all forms of communication, including conversations, emails, reports, and meetings.
Completeness
- A complete message provides all necessary information and clearly states what needs to be done.
- Ensure no information is missing, include additional relevant details, and answer all possible questions.
Conciseness
- Concise messages are brief and focus only on essential information.
- Eliminate unnecessary words and highlight the main point in limited words.
Consideration
- Consideration means understanding your audience’s needs, background, and perspectives.
- Tailor your message to be audience-focused and highlight possibilities over limitations.
Concreteness
- Concrete communication uses specific facts and evidence, avoiding vagueness.
- Support ideas with precise details and factual information.
Clarity
- Messages should be easy to understand, using simple language and short sentences.
- Present one idea at a time and clearly state the goal or purpose.
Courtesy
- Always be respectful, friendly, and constructive, even when giving feedback.
- Courteous communication leaves the recipient with a positive impression.
Correctness
- Correct messages are accurate, error-free, and based on reliable facts.
- Always review and proofread your work to eliminate mistakes.
Key Terms & Definitions
- Completeness — Providing all necessary information to avoid confusion.
- Conciseness — Delivering messages briefly without unnecessary details.
- Consideration — Addressing the audience’s needs and viewpoints.
- Concreteness — Using specific details and evidence rather than vague statements.
- Clarity — Making sure the message is easily understood.
- Courtesy — Being respectful and polite in communication.
- Correctness — Ensuring accuracy and error-free content.
Action Items / Next Steps
- Practice applying the seven C's in your daily communications.
- Review lecture notes before the next session.