Lecture Notes: Delivering Feedback as a Project Manager with Generative AI
Introduction
- Speaker: Galen Lowe
- Guest: Prajal Ghatak, CEO and founder of Onloop
- Topic: Enhancing feedback delivery with the help of Generative AI
Digital Project Manager Community
- Mission to skill, build confidence, and connect digital professionals
- More information available at thedigitalprojectmanager.com membership
Introduction to Prajal Ghatak and Onloop
- Background in management consulting in Southeast Asia
- MBA from Stanford Business School
- Experience in tech startups in Latin America
- Turnaround work in metals and mining
- Role at Uber, growth from 9,000 to 27,000 employees
- Founded Onloop in 2020, inspired by challenges in performance management
Onloop and Generative AI
- Focus on making managers and teams effective in hybrid working
- Problems with feedback, performance management, and HR tools
- Onloop's Collaborative Team Development (CTD) framework
- Uses Generative AI to convert observations to structured feedback
Feedback in Project Management
- Challenges: Project managers often give feedback without being direct managers
- Types of Feedback:
- Self vs. Others
- Celebrate vs. Improve
- Importance of managing by influence rather than control
Effective Feedback Techniques
- Socratic Coaching Approach: Asking questions to encourage self-assessment
- Situation-Behavior-Impact Model: Specific feedback to improve behavior
- Importance of both praise and constructive feedback
Generative AI in Feedback
- AI's role in structuring feedback
- Example: Recording observations and AI generating structured feedback
- AI helping overcome "eloquence bias" and making feedback more structured and less biased
Performance Management Integration
- Use of Onloop for capturing and summarizing feedback for performance reviews
- Automated creation of performance summaries and reports
- Role of feedback in promotions and fair assessments
Privacy and Trust in Feedback Tools
- Importance of designing tools with user trust in mind
- Feedback captured is private until shared by the user
- Tools are aids to enhance human skills, not replacements
Broader Implications
- Addressing issues like bias and empathy in corporate environments
- Generative AI as a teaching tool, not just an automation tool
Conclusion
- The role of feedback and generative AI in modern project management
- Encouragement for project managers to engage in feedback despite structural challenges
- Importance of long-term thinking and playing "infinite games" in professional relationships
Closing Remarks
- Invitation to join the Digital Project Manager collective
- Encouragement to subscribe for more content on project management
These notes capture the essence of the discussion on how generative AI can be used to improve feedback delivery in project management, highlighting the tools, techniques, and philosophical insights shared during the lecture.