Question 1
What is the primary focus of 'Events' in the context of increasing customer value?
Question 2
How does 'Events' contribute to customer value enhancement in a business?
Question 3
What is the significance of 'Unlockables and Milestones' in customer retention?
Question 4
Why is 'Onboarding' considered an essential strategy for businesses in the lecture?
Question 5
According to the lecture, what financial benefits are associated with improving customer retention?
Question 6
What is the purpose of 'Exit Interviews' in customer retention?
Question 7
How does 'Exit Interviews' play a role in understanding customer dissatisfaction?
Question 8
How does the strategy of 'Reach Outs' contribute to customer value enhancement?
Question 9
What is the 'Angry Boat Rule' as mentioned in the lecture notes?
Question 10
Which strategy focuses on preventing potential churn by addressing declining engagement?
Question 11
What is the main benefit of 'Reach Outs' in customer retention?
Question 12
Why is 'Attendance Tracking' an important strategy in customer value enhancement?
Question 13
What is the main purpose of 'Handwritten Cards' as a customer value enhancement strategy?
Question 14
How does 'Onboarding' contribute to customer value enhancement?
Question 15
Why is establishing 'Incentives for longer retention' considered a valuable strategy?