Summary
- The meeting covered CIBC FirstCaribbean's vision, mission, core values, and strategic priorities.
- The organization's focus includes client-centricity, technology advancement, business simplification, and talent development.
- No major decisions, action items, or unresolved questions were logged during this session.
Action Items
(No action items assigned during this meeting.)
Vision and Mission
- Vision: To be the first choice for financial services in the region by putting clients at the center of everything the bank does.
- Mission: To deliver a simplified, modern everyday banking experience for all clients.
Core Values
- Trust: Empower, support, and act with respect, integrity, honesty, and transparency in all relationships.
- Teamwork: Promote organizational pride and purpose, working together for clients and the bank.
- Accountability: Honor commitments to clients; acknowledge and correct mistakes when they occur.
Strategic Priorities
- Client Relationships: Expand relationships with existing clients, attract new clients, and enhance sales and service through personalized, responsive, and easy experiences.
- Modern Everyday Banking Experience: Build digital capabilities for an omni-channel customer journey.
- Simplification: Optimize processes and cost structure, minimize paperwork, and invest in compliance and onboarding improvements.
- People: Support business continuity and growth by developing employees.
Decisions
- (No decisions recorded during this meeting.)
Open Questions / Follow-Ups
- (No open questions or follow-ups captured.)