[Music] this is Amelia dilva and this is her coffee shop it's called The Cupcake Station and she started it a year ago that's right it's really hard work but I always wanted to have my own coffee shop it's a dream come true that's wonderful here have a cupcake oh thanks that's a great cupcake so Amelia how did you achieve your dream that's a good question first I worked part-time at another coffee shop to learn about the business what did you learn well I learned it's very important to know your customers know your customers what do you mean you need to know what your customers like for example I sold only cupcakes and coffee here at first but my customers wanted other things like muffins donuts and pie so now I'm selling those things to get more customers and to improve my business I see well my store will only sell cookies H you might have a problem really I think people will love my cookies try [Music] one M these are good but really it's a difficult job you'll work at night you'll work on weekends you'll work early in the morning I see well what about money how did you get the money to start your business I went to the bank to get a loan oh that's easy but the bank said no oh that's too bad so I went to a different bank and they said no too that's a shame then what did you do well I took a class to learn about business the teacher showed me how to write a business plan you mean a plan to show how your business will make money right first I did a lot of research I studied the customers the neighborhood and other coffee shops then I wrote a business plan using my research okay thanks for watching I'll see you in the next lesson bye for now