All About Custodial at Disney

Overview

• Custodial role in Disney, specifically in Frontierland, Magic Kingdom.
• Often overlooked but can be enjoyable and rewarding.
• Role involves cleaning and high guest interaction.

Role Description

• Guest Interaction:
  • High level of guest interaction including giving directions, answering questions, and creating magical moments.
  • Involved in pin trading and distributing stickers.
  • Custodians often handle guest complaints and lost children.
  • Can create magical moments by giving out ice creams, popcorn, and fastpasses.
• Cleaning Responsibilities:
  • Extensive cleaning tasks including restrooms, trash cans, sweeping, and mopping.
  • Two main cleaning shifts: zone shifts and restroom shifts.
  • Zone shifts include trash runs and general area cleaning.
  • Restroom shifts focus on maintaining cleanliness and stocking supplies.
  • Support shifts involve backstage cleaning tasks, less guest interaction.

Guest Interaction Details

• Custodians are a point of contact for guests, often asked for directions and recommendations.
• Ability to make magical moments through small gestures like giving out honorary custodian stickers.
• Unique opportunities like pin trading and bubble machine usage add to guest interaction.

Cleaning Details

• Zones:
  • Trash runs every ~2 hours, sweeping litter, handling smoking areas.
  • Encounter bodily fluid clean-ups occasionally.
  • Advantage: Watching parades and fireworks during shifts.
• Restrooms:
  • Stocking supplies and cleaning stalls.
  • Requires multitasking, especially during busy periods.
  • Quiet times allow for assisting in other areas.
• Support Shifts:
  • Cleaning backstage areas.
  • Less preferred by some due to lack of interaction.

Location and Flexibility

• Custodians can be placed anywhere on Disney property (parks, resorts, etc.).
• Universally trained, allowing for flexible shift pick-up across different parks.

Schedule and Hours

• Varies by location and time of year, generally 40-50 hours per week.
• Shifts range from morning to late hours depending on park operations.
• Breaks are structured but flexible for quick cooldowns or hydration.

Costume and Equipment

• Standardized costumes with options for shorts/trousers and shirt styles.
• Essential gear includes a burgundy belt, pouch, and cleaning tools.
• Radios are used extensively for communication.

Conclusion

• Custodial offers a mix of guest interaction and cleaning duties.
• Provides opportunities for creating magical moments and watching park events.
• Recommended for those who enjoy guest interaction and flexible schedules.