Managing Workplace Conflict

Introduction

• Conflict can arise in any job, regardless of the field of work
• It is important to understand and address conflicts effectively

Steps to Resolve Conflict

Self-Reflection

• Listen to your own thoughts and feelings about the conflict
• Consider why the other person feels the way they do
• Understand their point of view even if you disagree

Initiating a Conversation

• Find a time to talk in person; avoid phone or text conversations
• Ensure you are in control of your emotions before the meeting
• Enter the discussion calmly, not angry or upset

Communication During the Meeting

• Identify the issue and respectfully state your needs
• Avoid placing blame to prevent making the other person angry
• Give the other person a chance to voice their thoughts and actively listen

Finding a Resolution

• Brainstorm possible solutions with the other person
• Offer compromises and list pros and cons together
• Aim to agree on a solution
• If an agreement can't be reached, stay calm and consider bringing in an unbiased third party (e.g., supervisor)

Conclusion

• Keep emotions in check and approach conflicts with an open mind
• Proper management of conflict can mitigate stress and lead to effective solutions

Source: GCF Global: Creating Opportunities for a Better Life