Definition: A warranty is a promise from the manufacturer/supplier/vendor to a customer to perform services wholly or partly without payment for a certain period.
Example: Product servicing without charge for a specific period (e.g., 1 year, 5 years).
Types of Warranty
Inbound Warranty
Used in PM (Plant Maintenance) module.
Vendor provides warranty on equipment purchased.
Outbound Warranty
Used in CS (Customer Service) module.
The company provides warranty to the customer for products sold.
Use of Master Warranty
Instead of assigning warranty information manually, a "Master Warranty" can be created.
Demonstrated the process of maintaining warranty information in the system.
Explained navigating the system (e.g., IQ08) to find and manage equipments.
Use of Warranty Counter
Time-Dependent Warranty Counter
Performance-Dependent Warranty Counter
Structure of Master Warranty
Discussed how the Master Warranty is structured within the system.
Focused on setting up and configuring master data related to warranties.
Assignment of Warranty to Technical Objects
Master Warranty can be assigned to technical objects (like equipment).
Mentioned that most industries assign warranty to the equipment itself.
Configuration Related
Steps to configure the system to include warranty tab in equipment data:
Navigating to technical objects and equipment categories.
Maintaining view profiles for technical objects (e.g., WS structure).
Adding tabs like Sales and Distribution and ensuring warranty information is included in the customer data structure.