this conference will now be recorded so all we will be starting our next topic that is very understanding decision what is what is how the warranties are used in customer service module okay what are the different types of warranties available all those things we will discuss so the topics that we are going to cover there introduction to warranty first we will understand what is variety okay types of variety what are the different types of warranties are there then use of Master warranty what is used what is Master warranty and why it is used then use a warranty counter what is warranty counter how it is used then there are two types of counters time dependent warranty counter performance dependent warranty counter we will see both then structure of constant warranty how the structure of the master warranty looks like looks like then assignment of guarantee to the technical objects okay so how this the master warranty which is created is assigned to the technical objects nothing but our equipment okay and then configuration related so these are the topics we will be covering in the variant okay so first we will start with introduction to variety you will understand what is warranty okay warranty means promise of manufacturer supplier or vendor to a customer to perform Services wholly or partly without payment for a certain period of time that means we produce a product we sell it to the customers so when we sell the product to the customer we sell to the customer that we we say to the customer that first one year first one year or first five years initial five years if you have any issue with the product or with that equipment equipment we will do the servicing without a recharge okay there is no you will not be doing any will not be charging anything for that service for that particular period that is called variety warranty guarantees Define the scope of the services that a company performs at a technical object in the event of damage or problems that is what I just explained after selling them after selling the product to the customer post sales if the customer is having any issue with that equipment or product the one the the activities the activities we are going to do the services we are going to provide okay in that in that period that is comes under warranty it will Define the scoop like one year or five years okay you can assign guarantees to a piece of equipment functional locations or to serial numbers but 99 most of the industries they will assign the warranty to the equipment they will maintain the warranty information to the equipment okay you can cover the following guarantees from the Viewpoint of the system user one is inbound variety next one is outbound warranty inbound warranty is used in PM model plan maintenance model okay we purchase equipment from a vendor okay then the vendor will give us some variety that is called vendor warranty nothing but in inbound variety used in plan maintenance mode now the outbound warranty that means we give the warranty to the customer or the product we are selling that is called customer warranty it is used in CSP so we are discussing this customer variety okay so this is the one customer warranty is issued by us to the customer whereas vendor warranty issued by us issued issued by the vendor to us we are a company we are a company we we purchase some Machinery from the vendor so then the vendor will give us variety that is used in PM module okay now in the customer service we sell the product to the customer is we sell the product to the customers then we will see give some warranty to the customer that is called customer variety this is used in cs1 so we will be concentrating on this okay so now first we will start with the master warranty okay so instead of assigning the warranty manually warranty information you can create a master variety okay but before that I will show you how to put the warranty information in the equipment so let us go to the system okay let us go to the system I have logged into the system let me open one more session we have already created some equipments right if you go to iq08 okay this is our material material construction type so we have created these many equipments these many equipments and this is a material code construction type okay and these are the serial numbers and out of this total nine out of this total nine already we sold three digital generators to the customer you see these are at customer Place EC us at customer place and already installed these three so now if I go to this equipment I'll double click melting where the equipment change mode now to maintain the warranty information if you go to customer data structure doesn't have warranty with serialization sales and distribution serialization data okay it doesn't have the tab right okay let me add that tap wait okay this is a new system right we have some issues with the configuration okay let me let me do that let me just give one where is it waiter hold up go to technical objects go to equipment equipment categories maintain equipment category what is our category yes right so what is your view profile YB or zeros4 right take this view profile this we have discussed already go to General data set view profiles for technical objects this one right select this one go to activity and layout WS [Music] structure tab itself we will add the taba data structure okay let me editing the sales and distribution only behind in the sales and distribution tab additional data beta customer data this one right okay let me add it in this one I don't know it is there right already sorry it is already there I missed sorry I forgot to scroll down it is already there you see here it is already there so now here what is the damn customer data in this if you see here there are two subscripts customer warranty