Office Scenario at Tom Tom Trading

Characters Involved

• Anna: A team member who tries to help.
• Marjorie: Another team member.
• Tom: A team member overwhelmed with problems.
• Mr. Lime: A client from Citrus Ventures.
• Mr. Kumquat: Another client.

Key Events

• Initial Situation:
  • Office environment described as chaotic yet typical.
  • Tom is in distress over multiple issues:
    • Computer crash
    • Lost phone
    • Double-booked meetings with important clients.

Response Techniques

• Anna's Attempts to Help:
  • Encouraged to use supportive phrases:
    • "Is there anything I can do?"
    • "Let me help."
    • Informal: "Can I give you a hand?"
    • "Give me a shout if you need anything."
  • Initially, Tom rejects help, feeling he needs someone more experienced.

Client Interaction

• Tom's Strategy:

  • Asks Anna to handle Mr. Lime while he deals with Mr. Kumquat.
  • Anna is advised to keep Mr. Lime occupied and to praise him and Tom.

• Meeting Mr. Lime:

  • Anna introduces herself politely.
  • Offers assistance with Mr. Lime's coat and scarf, demonstrating professionalism.

Analysis of Phrases Used

• Positive phrases for offering help:
  • "Is there anything I can do?"
  • "Let me help."
  • "Can I give you a hand?"
  • "Give me a shout if you need anything."

Conclusion

• Anna’s use of supportive phrases is noted positively.
• Mr. Lime is upset, indicating a potential issue that Anna must address.
• Anticipation of how Anna will manage the situation and the outcome.