Overview
This lecture covers analytical (critical) listening, how it differs from other types of listening, its importance in problem-solving, and practical steps for resolving conflicts using analytical listening skills.
The Listening Process
- Listening is actively receiving and responding to spoken and sometimes unspoken messages.
- Effective listening includes five stages: receiving, understanding, evaluating, remembering, and responding.
- Listening involves making sense of and assessing the meaning of messages.
Types of Listening
- Appreciative listening is for pleasure, such as enjoying music or entertainment.
- Emphatic listening provides emotional support and seeks to understand a speaker’s feelings or motives.
- Comprehensive (active) listening aims for accurate understanding, interpreting both words and nonverbal cues.
Analytical (Critical) Listening
- Analytical listening evaluates a message to accept or reject it based on logic and reasoning.
- It involves making judgments about the logic, accuracy, and meaningfulness of the speaker's message.
- Analytical listening uses critical thinking skills to analyze arguments and assess soundness.
- Critical thinking includes collecting information, asking questions, and analyzing solutions.
Conflict Resolution Steps from Video
- Stop before reacting and recognize your emotions.
- Watch your words; speak kindly and avoid blame.
- Listen up by understanding the other person's perspective and not interrupting.
- Work together to find a solution, compromise when needed, and focus on resolving the issue.
Practice and Reflection Questions
- Identify who we typically disagree with and why conflicts arise.
- Describe feelings during disagreements and recall the four conflict resolution steps.
- Reflect on the speaker’s delivery, credibility, and message relevance for youth.
Key Terms & Definitions
- Analytical Listening — evaluating a speaker’s message to decide whether to accept or reject it using critical thinking.
- Appreciative Listening — listening for enjoyment or pleasure.
- Emphatic Listening — listening to understand someone’s emotions or motives.
- Comprehensive Listening — listening to accurately understand a message, including nonverbal cues.
- Critical Thinking — analyzing facts and arguments to understand a problem or topic deeply.
Action Items / Next Steps
- Listen to the provided audio/video clip twice.
- Answer the reflection and comprehension questions based on the clip.
- Practice applying analytical listening and the four steps in real-life conflicts.