time check it's english o'clock [Music] english teacher nihuan [Music] i made learning english easy for you please like comment and subscribe welcome everyone to another english 10 learning episode let's start [Music] our target most essential learning competency for this video is employ analytical listening in problem solving do you have a good pair of ears [Music] do you agree that by listening well you will be able to solve a problem or give the right judgment in fact it will be easier for us to solve problems or give a good opinion about something it will listen analytically analytical listening and in this lesson you will learn what analytical listening is and how it is different from other forms of listening but first let us define listening what is listening listening is the active process of receiving and responding to spoken and sometimes unspoken messages to be a successful listener it's important to understand that listening involves more than just hearing the words that are directed at us listening is an active process by which we make sense of assess and respond to what we hear the listening process involves five stages receiving understanding evaluating remembering and responding an effective listener must hear and identify the speech sounds directed over them understand the message of those sounds critically evaluate or assess that message remember what has been said and respond either verbally or non-verbally to the information they've received now before we proceed to our main topic which is analytical listening it is equally important to note the other types of listening which are as follows appreciative listening emphatic listening and comprehensive or active listening appreciative listening is listening for pleasure and enjoyment as when we listen to music to a comedy routine or to an entertaining speech describes how well speakers choose and use words use humor ask questions tell stories and argue persuasively emphatic listening is listening to provide emotional support for the speaker as when a psychiatrist listens to a patient or when we lend a sympathetic ear to a friend focuses on understanding and identifying a person's situation feelings or motives there is an attempt to understand what the other person is feeling listener does not necessarily agree or feel the same way with a speaker instead he or she understands the type and intensity of feelings the speaker is experiencing without judgment [Music] comprehensive or active listening is listening to understand the message of a speaker as when we attend a classroom lecture or listen to directions for finding a friend's house it focuses on accurately understanding the meaning of the speaker's words while simultaneously interpreting nonverbal cues such as facial expressions gestures posture and vocal quality here are the steps in active listening listening carefully by using all available senses paraphrasing what is heard both mentally and verbally checking your understanding to ensure accuracy and providing feedback during a question and answer session speakers use comprehensive listening skills to accurately interpret the audience's questions now analytical listening also called as critical listening which is our main topic refers to listening that evaluates a message for purposes of accepting or rejecting it nasa during his speech these are some scenarios that reflect critical or analytical listening when you listen you are evaluating the message engage whether you will accept or reject it [Music] nikki saw a black cat on her way to work at work nikki got fired conclusion black cats are bad luck is this conclusion logical the answer is no this is a big generalization and cannot be verified we also have to consider logic and reasoning because analytical listening focuses on evaluating whether a message is logical and reasonable in short my sense values is it based on a sound reasoning in addition analytical listening asks you to make judgments based on your evaluation of the speaker's arguments as you listen to the speaker [Music] analyze speaker strong arguments moreover analytical listening challenges the speaker's message by evaluating its accuracy and meaningfulness is the message free from mistake or me at italian mali [Music] and of course analytical listening uses critical thinking skills critical thinking is the act of analyzing facts to understand a problem or topic thoroughly the critical thinking process typically includes steps such as collecting information and data asking thoughtful questions and analyzing possible solutions for example if you're working in human resources and need to resolve a conflict between two employees you will use critical thinking to understand the nature of the conflict and what action should be taken to resolve the situation i believe you are now ready to test your listening skills listen to this short video clip i repeat listen only as the video plays then answer the questions that will be posted as much as we try to avoid it conflict is just a normal part of life a friend an enemy our parents it doesn't matter people disagree with others on things not everyone sees things the same way sometimes these conflicts can get pretty heated and snowball into something much bigger we don't like this so what can we do to not go there well if you're in luck because today i have four simple things to remember to get from conflict to resolution i'm elvis this is rocky kids and let's get this started [Music] just stop you ever had someone disagree with you sure you have we think something is unfair someone is being mean or someone thinks we are wrong about something it happens to everyone even awesome people like you and me yeah we're awesome look when someone disagrees with us it can leave us feeling frustrated upset or even a little mad maybe a lot mad we may blame them say hurtful words or raise their voice then what happens you guessed it the situation gets worse before you know it everyone is upset saying hurtful words screaming and no one wins so stop before you react think about the situation recognize your emotions and stop did i say stop yes stop and don't go there watch your words sometimes we can't find the right words and we say something we didn't mean especially when we are upset just remember once you've said something you can't take it back it's out there you said it and they heard it and they probably didn't like it so use nice words and calm voice don't put the other person down don't use mean comments and don't blame them for what's happening these are all surefire ways for things to go horribly wrong watch your words you can't take them back just be nice no one can be mad and nice listen up this is a big one and often the hardest to do when we are upset it's hard for us to really hear what someone is saying to us like really here with these two things there is a reason the other person is upset or feels the way they do just like us we are upset for a reason but if we can listen to why the other person feels the way they do and put ourselves in their shoes then it's much easier for us to find a solution you can even ask them what's bothering them so you can work it out let them talk don't interrupt just listen and let them know you understand how they feel finding a solution this is where we can work together to come up with the answer that solves our problem remember we aren't going to get here if we don't know what the problem is so stop watch your words listen up each person can come up with solutions to the problem talk quietly about it take turns and don't scream no one wants to see you pitch a baby fit we are not babies solutions can be hard and you may not get exactly what you want because we have to compromise everyone should be equally okay with the solution sometimes we just have to accept it even if we don't get anything we want the important thing is we didn't go there so there you have it four simple things to remember to keep us from going there when we disagree there was a lot more to this trust me but this is a great start remember to stop watch your words and listen up and don't go there if you apply analytical listening you will be able to answer these questions what did you listen to based on what you heard who do we usually disagree with why do we usually get in conflict with others how do we usually feel when others disagree with us give the four steps on how we could resolve conflicts recommended in the video now go listen to the audio for a second time then answer these questions do you find any difficulty understanding the speaker why or why not does his intonation and tone suit the message he was trying to convey do you agree with the steps he presented in resolving conflict why or why not do you think a teenager makes a credible speaker on resolving conflict prove your point [Music] how can a youth like you benefit from the message presented in the video [Music] congratulations you completed your learning adventure good luck on your next learning journey so did you learn something today should i call him a nosebleed if you want more of this video tutorial and learn english in a light speed waka limu tang muk subscribe and turn on notification button updated lessons an english teacher in class dismissed see ya [Music]