Transcript for:
Summary of Design Thinking Workshop

in this video you're going to learn exactly how to run a design thinking Workshop from start to finish AJ and smart style this is an almost 2hour live training video where we invited nine participants to our office here in Berlin these nine participants didn't know what the design thinking process was when they arrived here so we walked them through the whole process step by step this video is going to give you a unique glimpse into how participants interact with each other and how they engage with Workshop exercise is in real life you're also going to get free access to the slide deck that we use to run this workshop and also to the exercise guide that is going to help you run this exact Workshop yourself you'll find the link to the resources in the comment section below so be sure to check those out before we dive into the very first exercise which is our Icebreaker it's important to note that we like to kick off every workshop on a very strong note with a nice introduction this is very simple and it just includes introducing yourself and your team going through the agenda for the day and also expectation setting with your participants you can find out more on this in the resources below okay I think we're ready let's dive straight in so we kicked off this Workshop running our favorite Icebreaker ever and it's called my first job this is the perfect Icebreaker for teams that know each other because they're going to discover something new about the person in their team and it's perfect for teams that don't know each other because it's going to be a great way to break down barriers and form a connection right from the beginning here are the materials you're going to need to run it and here's the amount of time you'll need it's very important for you as the facilitator to demonstrate exactly how to run this exercise before you let your participants off to actually do it themselves so all you need to do is you need to show your participants that they need to write their name their first job and what they learned from it on a sticky note and then they're just going to share it with their team now let's take a look at how we actually ran it in the workshop come on this way you say your name your first job and what you learned from it so I'm Rebecca my first job was that I was Mrs Claus like Santa Claus's wife I actually was like it's not even a lie and um yeah I used like help Santa with the present and stuff with the kids and uh basically what I learned from that is that I like kids I like working with children okay so just take um a minute to do that in your groups your name your first job what you learned from it go okay okay okay start so name is Dom um my first job was selling tickets for sit sing buses in budapes downtown and what I learned from it was that it's a very hard job standing for8 hours trying to pull in people to buy tickets and I also learned that I never want to do that [Music] again learn to identify the F okay all right are we ready I love that idea I used to send dairy products sell dairy products that it okay love that Jud did you yeah you actually are honestly no the suit I will be changing after the break coming out as Mrs Claus H did you learned something new about each other did did you learn a new thing yeah any any funny stories that anyone would like to share any funny first Jobs go go on what was your first job well my first job I was selling plates selling plates dinner plates nice and uh what I learned is how to identify the type of Ceramics by leaking the plates oh my God a skill that you should you need to have I can still do that is that what you were doing over there oh makes sense just before you ate your food okay nice thanks for sharing we love doing that as an icebreaker we feel like no matter what team company you go into it works because it's really light-hearted it kind of pulls people out of this very serious mood or like serious form um and even if people know each other they're going to learn something funny or new and even if they don't know each other it's just it's a nice one to break the ice and so thank you for doing that yeah that's definitely bone china oh hey hey we're back we're back so now that we had everyone warmed up people were laughing as you could see we were having lots of fun we wanted to give people more context around the design thinking process and also more importantly we wanted to demystify the whole concept of creativity and we did this by teaching them about creative confidence so let's take a look look so creativity I would like a show of hands um I want to ask the question of how many people in this room think that there are creative if you want to put up your hand okay okay that's not too bad normally like research shows that when you ask this question in a room full of adults only half of them put up their hand and that's actually what just happened um because a lot of people actually tend to equate creative ability with artistic ability and this is all stemmed from maybe when we were children in school and somebody's told us we're bad at drawing or you've just kind of made that link in your head that because I can't draw that means I'm not creative and that's just not the case we believe that everyone can be creative and that's actually just fact it's just depends on who is there facilitator to be able to kind of unlock that creativity within you so all you really need to Foster uh creativity is creative confidence and that's just building up the confidence to take risks and try something new so creative confidence is the ability to take on problems that don't have a clear answer it's the ability to show unfinished work it's the ability to participate in something you might not be good at and it's the willingness to try something and fail and that's the kind of mindset that we want to get into right now today it's this kind of like okay we don't have all the answers we're trying to solve a problem we have no idea how we're going to do it but let's just fcking fcking try not to curse give it a go can we do that you're going to have to be me out cuz my language is going to be atrocious okay will I try that one again um no but anyway we're going to try uh just be as creative as possible and I even don't like that word we are going to try take as many risks as possible and push ourselves out of our comfort zone um and I suppose why does creativity require being comfortable with uncertainty because innovative ideas are by their very nature not yet or not fully defined um and I just think much more important than your ability to draw is your willingness to try new things so it's time to try something new I'm not going to say the thing I said earlier earlier when we were this is okay to do actually right so earlier when I was practicing I like came to this slide and I was like okay so it's time to try something new and then I just turned and I was like take off all your clothes just like is that too weird that's not what we're going to do we're going to imagine that was why you had to sign the consent for um so I'm going to set a timer on my phone um I I should have a Time timer H you're going to take 45 seconds and draw a picture or portrait of your neighbor go for it you're just going to be drawing circles lines dots oh sorry also on these you have a pieces of paper here in front of you there's A4 pages in front of you and you can draw it on those all [Music] right 20 seconds [Music] left 10 seconds left time okay drop the pens and have a [Laughter] [Applause] look oh my I love them [Laughter] [Music] though it's very good though doesn't care [Laughter] okay so um so how did that feel how did that make you feel did you like that activity stressed stressed yeah what words would you use to describe how you felt during that anyone else have any words excited excited Freedom nice I like that excited so or stressed Freedom yeah out of comfort out of your comfort zone yes yeah under time pressure mhm under time pressure as well but also I feel like you you can all draw something you're able to visualize something so that's the whole point of it we want to just show you that no matter what under what time pressure you can do it you can get pens paper and you can visualize something that's beautiful Tom I really feel like you're one needs to I feel like your one needs to be shown chrisis is actually Jesus oh my God I look 10 years older than look at this that is seriously good sorry sad sad he's cont contemplative very contemplative okay um thank you for taking part in that so now we're going to go ahead and get into the meat of it and talk about what is design thinking does anybody know already what design thinking is no it's all right so design thinking is a human centered collaborative approach to problem solving that is creative iterative and practical that just sounds complicated again I think what you just need to remember here is that it's human- centered design thinking is you're designing and creating and pro and solving problems for a particular type of person you're constantly thinking about the person and what their needs are and it starts with thinking about people as I say what they need and what they want so any product service anything that you're designing you're thinking about the the needs of the consumer or the customer the design thinking attitude looks really complicated but all I really want to show you is at the very beginning of this process this is how you're going to feel your brain is going to feel scattered you're going to be like researching and understanding your user it's going to feel a bit like what the hell is this how am I going to design a product to meet this person's needs and then towards the very end you're going to feel a bit more clear and focused on what to actually build and design for this person um there's a whole process there's five stages to it um and it kind of looks complicated but it really isn't you're really going to understand these by the end of today the the first stage is empathize and that's your just empathizing with your users kind of getting into their frame of mind figuring out what they need you're going to Define your users's needs their problem and your insights you're going to go into an ideation phase where we're going to come up with multiple ideas then you're going to come to the Prototype phase where you're going to actually build something for your user and then you're going to get to the very end which is the test you're going to test this Pro prototype so that's the five phases of the design thinking process and it's not linear it's not like well today in a workshop we are going to go through this in a linear process but when you're really getting immersed into this is like you'll go to the empath empathize phase you'll Define ID but once you test you're going to figure out that oh this product actually needs a few changes I need to actually change this part and change that part so test and go all the way back again to ideate again so it's like a a loop your concept constantly iterating and changing things and going around in a loop um that will make more sense when we get to the the end okay so the design thinking process contains both Divergent and convergent thinking really really put simply Divergent thinking is where you kind of uh gen or open up your thinking and generate multiple ideas to a certain challenge so you're just in generation Zone there you're just like okay how can we actually solve this problem with loads of different ideas and then you're want to converge converion thinking then is more like refining your ideas and kind of narrowing them down and saying okay maybe this idea will work let's really focus on that so throughout the five phases of the design design thinking process you're going to be constantly going through like okay we're flaring up here we're thinking loads of ideas let's refine that down right now okay we've picked one thing let's just come up with loads of ideas again around how we can better that and then the for prototyping and testing you're really really refining your you're thinking here and you're trying to uh focus in on the proper solution does that make sense yes right now yeah does does anyone have any questions around that uh look complicated looking diagram or yeah are you okay so we're going to get started this is where I need um your participation your engagement it's going to be very active but there will also be things that you're learning as well while while we're doing this so step one de empathize phase so empathy as you know when you feel what the other person is feeling and you can mirror their expressions opinions and their hopes and why is this important in the design thinking process it's because we need to discover people's explicit and implicit needs so that you can meet them though your design Solutions through your design Solutions um so now that we've introduced the very first phase of the design thinking process which is the empathize phase we now need to create user personas a user Persona in the design thinking process is like creating a character for a story essentially it's a madeup person who represents the real people who are going to use or buy a product or service we give this madeup person a name an age a job and even hobbies and we also think about what sort of problems they might have and what they really actually want this helps us understand what real people need so that we can design things that are super helpful and can solve their actual problems one way of creating user personas in the design thinking process is through conducting interviews surveys and observations with your target audience with your potential customers you can also create predefined user personas to use as a starting point for your design projects and these predefined personas are often based on common characteristics needs and behaviors of a specific group of users they can serve as templates that can be customized to fit the context of your project using predefined personas can really save time and can help you begin your design proc process with a better understanding of your potential users so for the purpose of this particular training we gave our participants a predefined user Persona her name was Kathy here it is this is Kathy she's 67 her pains like her the problems that she experiences is that she has arthritis in her hands her hobbies are knitting and cooking so you can imagine if she has arthritis in her hands that's going to be very difficult to do um and then her needs she needs to find ways to get through her day without pain so that's our kind of persona that is the person we are going to be designing a product for today okay so now that we know who our user is and we understand their needs and wants a bit better we're going to dive into our very very first exercise which is called the empathy map so the empathy map is going to help teams gain a deeper understanding of their target users and their customers it encourages participants to put themselves in the user shoes and explore their thoughts feelings needs and motivations it's going to give them a really clear understanding of the challenge that the user is going to be facing so how do you run the empathy map exercise let me show you exactly how to do it so step one you need to prepare your materials here's what you're going to need in addition you're going to need to create a empathy map template which is super easy there's loads of different variations of empathy map templates out there but normally you would see an empathy map template which consists of at least four different quadrants one that says do think say and feel or empathy map template included an additional three fields which were jobs pains and gains and we included these because we really wanted our participants to understand our user and to really get into their frame of mind step two you're going to select your target user so you're going to choose a specific user or customer segment you want to empathize with so this could be an existing customer group or a hypothetical user so in our case we used a hypothetical user which was Kathy so step three you're going to write the goal of your user in the middle of the template for example example in our case we wrote Kathy needs an easy to use tool to help with some delicate tasks for example pinning documents to abort this was very very specific but we did this with the intention of getting through the whole design thinking process from start to finish in one day step four you're going to explain to your participants exactly how to fill out each quadrant or each field of your template so for example you want to get your participants thinking about what the user is saying thinking feeling and doing regarding their challenge in the jobs field we asked our participants to think of the sort of jobs Kathy might be doing so for example Kathy might be working with a detective and she might want to pin up documents on a board or pin up pictures on a board to help the detective do their job so in the pains field you're going to encourage participants to think about the different types of pains and challenges that your user is experiencing regarding their challenge in the gains field you're going to ask your participants to think about what your user stands to gain if a tool is created that is going to help them pin those documents to a board next you're going to give the participants 3 minutes to work together alone to write their assumptions and insights around each field of the template next you're going to give participants seven minutes to work in their teams to further discuss their insights and look for patterns and connections among the notes that they've taken this is going to help create a more holistic understanding of the user all right let's see how they do it okay so we are now going to in our groups work on filling out this empathy map which you're going to see right now you're going to spend uh two minutes thinking about what how to fill this in on your own you're going to be thinking about this individually coming up with uh writing ideas on your Post-its and then after the 3 minutes are up you're going to discuss it together and then you'll fill you'll start putting the the Post-its up on the empathy map together does that make sense yes perfect so together alone working like this is weird it's going to be silent um but that's just for the next two minutes and then after that you'll be able to discuss in your groups okay [Music] [Music] good [Music] okay so now you can in your groups discuss this um talk about what you actually came up with and then you can start placing the sticky notes that you've come up with onto the empathy map okay and as you talk there will probably be more thoughts that come out of you and just try fill it up as much as you can so I will give you seven minutes for that okay category and whatever we write I can put it on Stick not does is like kind of stuff she's doing in her life like what what what kind of activities like we know she likes knitting and cooking so that's obviously what she's also doing I also brought because of that that shiin recipes it can be recipes but I realized my own mom is 67 she's definitely not I kept thinking of an old grandma but my own mom is not doing anything like an old grandma so 67 is not that old I think so it's probably not like yeah you know postcards on the wall or something probably not not that old but it could could that's the problem know that we need something what she where she can pick up a pin exactly it is still hard yeah so she does what recipes on wall yeah yeah totally recipes on wall okay I wrote this I don't know if you it's I wish I [Music] could I wish I could cook like know she knitting so that's OB also yeah so lot of Independence how are you doing y all good yeah let really get into her head space and like what could it be that you do you have an idea of what you could create I wrot I've had enough oh wow I also I don't want to do this anymore yeah that's that's similar to to yours I also wrote can someone help hopefully reaching out to our new produ see I have a few I mean a few things for the does just to kind of complete the personality is she's either freshly retired cuz that's around the age or she's still working if she's a maybe a business owner so she this putting up things on the wall is actually connected to her job somehow and she has an office at home and she needs to I kept thinking of a lonely Grandma but she could have her whole family in the house as well so what if she's self-employed not a retired Grandma but she's working and work involves actually putting stuff all of all like well maybe not like a detective like he said but I mean what about I think pain could be a good one like what's her pains in her life as a just category to fill out specifically around the Artis I guess one is just general movement that's movement movement is painful they're like using the hands right yeah maybe gripping to grip like maybe her job involves well maybe knitting is part of the job as well she doesn't really like it she actually creates the closer self so that's also like these fine movements are difficult and just they're taking more time they are more painful she gets annoyed also picking up those pins which is super annoying maybe holding well maybe her big pain is that how am I going to keep doing the job I'm a designer maybe be like it's getting harder feel what oh but we don't have oh there is okay so like to feel so that she feels needs external disabled respected that could help me we've done I think it's a lot you want to so just help me these are the D um I got some Fields this is yeah um I give you the feel as well you don't forget giving you the feels okay so everyone use this time to just stick up your stickies into the empathy map you doing not socialized not some of these are we thought might be overlapping feeling and thinking I know it's TI to SAR oh the jobs actually I'll put this to the job yeah says there just more things that she might be saying like this is so frustrating I can't whatever what what's her jobbe she says so she says maybe there's something but she really thinks there's no yeah it's all coming together now perfect how are you doing over here really good yeah I mean there's some good stuff on here uh I just made a suggestion to maybe move some things from the Bo to the pain box like for example not being able to clean the house [Music] um yeah I maybe this okay everyone um how how was that did you feel like he got into her head space you feel like he understood her understood her challenges and yeah okay so I just want to get a bit of an overview of each one of your empathy Maps um it's not really part of the stage normally uh when you're running this exercise you just kind of do it in your teams like this you get your ideas up and you talk and discuss your empathy map just with your team like your group um but I really kind of want to know the the stories here because I've heard some really nice conversations so if somebody wants to nominate a person within your team just to quickly kind of just tell us about um tell us little a bit more about the backstory to Kathy your Kathy do you want to start this table no Dom was going straight up just even like like really short okay so our Kathy we think our Kathy is some sort of a designer maybe designing clothes that's why she likes knitting she says that maybe so she has this pain right gripping movement pinning up her vision board elements is very difficult so what she says is maybe there's something that could help me take this pressure off but what she really thinks is that there's no hope and because of that she feels frustrated she feels that she's going to be useless she's she feels disabled um she needs something that could allow her to still work and make money we think she's a self-employed uh high-end clothes designer maybe wearing clothes and she interact others I don't remember how definitely wants to interact with others that would be a game somehow of this thing um what else does she do uh she might want to put recipes on the wall pictures of grandkids as like yeah in addition to div vision board absolutely and then shopping lists and Wi-Fi stuff yeah I know this is great Wii passwords still she right the wi this is really great that's what we think of Kathy so nice I really love how you've come up with the story this is really I wouldn't have thought of that saying one thing and thinking another really like that hope no hope like absolutely no hope thank you Dom thanks for introducing your Kathy Kathy number one anybody like to go through their their Kathy yes so our KY her hob is suing and knitting and we told that she was an assistant uh she says that uh no medication is a remedy she's basically wanting to quit and then just saying that she's had enough H but she's also opening up a little that can someone help so we like that about our KY she also thinks similar to your KY no that this is that I want to quar and then no stress uh yeah she doesn't she doesn't want to stress over little things anymore and that uh is the pain that we didn't write down but her hand is just really hurt um she definitely feels frustrated about it she also feels why me why does it happen to me and another big thing for our KY was that it's pushing her down she's a very cheerful very Wicked lady but since her pain is around her mood just been going down and it's also not having social life and everything else uh what she does we were thinking more about this pain does to her so it slows our Wicked KY down and she always has to stop for a while she's afraid of losing her job as well and stopping her hobbies and she just simply come backform 100% which is not how KY used to live her life nice and she would like to gain that she wants to uh wants to save time and wants to save time yeah she wants to sa time and yeah get back that's great thank you I like your cat Kathy maybe we should have named them different names but I actually like Kathy 1 Kathy 2 does anybody from this table want to introduce your Kathy in terms of job thought that is 67 so she's probably right now hopefully and we focus a bit more on her personal life so we felt like she now says that she needs assistance doing the small stuff and she wish she could be independent again so there's definitely a feeling of loss of Independence she feels a bit as sham of that frustrated she's even envious of other people that can still do all these things and she obviously has some physical pain she really thinks that she cannot relax as much because she's a bit Limited in her Hobbies now she cannot really host people anymore which was something that she really got the pleasure from and she's very limited in social life because of that and is also less capable at jobs of course and she now avoids doing things that she loves like knitting and because she does stuff that actually require nimble and precise movement so like also her chores are limited as well so this brings a lot of pain in her in her hands and of course and she has a house that is not as nice as before so her personal life she doesn't really relax as much she doesn't feel as comfortable in her own space so it's not just affecting when she's trying to do stuff but also like when she's having a normal time watching TV she doesn't feel as good at home and is imp experiences some pain and difficulty with a small everyday tasks so it's kind of bit of repetitive here but the line is just it's affecting her when she's doing things but also in her social life and when she's trying to relax as well she doesn't feel as good okay thank you thank you for that um but that that was really great wow he actually got so much out of what a seven minute activity so well done um I think the the point of that whole exercise is to really get into uh her like just really understand her and um and try to mirror how she's feeling about things so you can really then think about the solution okay like this is really impacting this woman how can we help and obviously you're thinking it's not only just this woman there are other people out there who are in this kind of uh age demographic who are experiencing this exact same problem so with you creating this product to help Kathy you're going to help probably millions and millions of other people as well with the same tool so now that you kind of know uh Kathy you know you're kind after getting real good insights into what our pains are what our problem is we are going to move into the next stage of the design thinking process and this is the defined stage so there the whole time the last um whatever amount of time that was we were in that kind of flare uh Zone we were generating multiple ideas we're really Gathering loads of information so now we're going to be converging our thinking and um we're going to be focusing our thoughts and trying to figure out one well- defined solution to help Kathy okay so defining the problem using a unique concise reframing of the problem that is grounded in the user's needs and insight so all of the stuff that you've already already gathered you're going to use this um in the next phase so why are we doing this because we want to expose New Opportunities by looking at things differently we want to guide Innovation efforts and we want to make sure we've identified something worth working on and I think from listening to your stories this problem is worth solving we need to come up with something um so the so the next two exercises I'm not going to really get you too involved in it just because we've already kind of defined what we want to make for for Kathy we want to make a little tool that she can pick up um little pins and we know what we're making for her but normally if you're running this Workshop this step you're coming up with a point of view statement okay so the the point point of view statements is just you drawing insights from the empathy map um about what the user needs and as I say for the purpose of this Workshop I want to give you the point of view statement so I've come up with this the user needs an easy to use tool to help with some delicate tasks we know this in particular the user is looking for something that will help her pick up pins which she can then use to pin documents onto a board that's our point of view statement but let's say if you were doing it in a different Workshop the point of view statement would be completely different depending on your user but it's easy to come up with this after you go through the interview stage and after you go through the empathy map you'll come up with a well- defined uh point of view statement so then after that we go into um another exercise that is really popular in most workshops we always use this it's called the how might we exercise and this is really just transforming a problem or in this case the point of view statement into a solvable question so if you look at the point of view thing it's like user needs and easy to use it it's not really like um framed in a way that you can uh solve it so instead of it just being like user needs this we're going to say how might we create a tool that will help Kathy complete delicate tasks like this in a painfree way so you're just kind of reframing the sentence so that it's easier to come up with solutions to it don't worry too much about this right now for this particular um Workshop but that's just a really nice exercise to reframe questions or reframe problems into a solvable question so if you're in this real or a workshop doing it yourselves and everything and you have loads of different users and you're using this how might we uh exercise after that you're going to have have generated loads of how might wi and then you kind of do a round of voting on these how might wi and then you come out with one well-defined one so it might not make sense now but is there anything else that you could say for that to make it more clear cuz yeah um so just for the purpose of this uh this kind of like training we just uh prescrib the the challenge that you that we're working on usually in in this kind of like process of course everything would be way more open so you wouldn't start with uh you know understanding that this person has this specific problem you would actually derive the challenge that you want to solve from actually like figuring out what that person is is like first and another thing to ALS add that if you doing this in in real life you wouldn't necessarily just kind of like try to come up with these things randomly or based on what you assume this person is I mean you might be doing interviews you might be actually meeting people so this is something that you can do quite light waight in the same way that we have done it by just basically assuming a lot of stuff but you can also go way way way deeper and it's really important just to to repeat that you're starting this process not already knowing what the challenge or the problem is that you want to solve the only reason why we're doing it differently today is um because we want to help you get through all stages of the process uh and the easiest way for us to do that is by basically assuming that okay we have identified this thing here as the thing that we want to solve for and uh in in the real process uh like I said it would be it could be a lot broader so you might be finding out things that you didn't assume this is actually like the the real advantage of using something like design thinking at work or in in real life uh scenarios because very often businesses start a project just assuming that okay we want to build a better um a better uh dishwasher or something like that and that's kind of like like these kind of like things Define what people actually spend a lot of time on but you don't necessarily get innovative ideas out of that so this is kind of like the opposite where you're just really exploring and discovering challenges worth solving and uh so it is really really Broad and just for today uh to help you get through the entirety of the process which could be like a weekl long maybe even longer process and we have to condense it down to just a few hours we are taking that shortcut by just uh you know highlighting this challenge to to work on and usually there would be a lot a lot more kind of like openness to what challenge uh he would he would normally solve so that's the only um thing I wanted to to call out uh in case you're wondering like why why would we even do something like how might we uh it seems like the challenge is quite clear of course in real life you would know what the challenge is and the purpose also of reframing that challenge into a question that's phrased how might we is to get everyone in the frame of mind that this is actually a question that has potential answers so it's not just a challenge like this person is dealing with arthritis in her hands like there's nothing we can do it's really to to to get you into a positive frame of mind like okay it is a challenge uh we don't know how to solve it yet but there is probably like an like an endless amount of solutions to this um so this is what the how might Wii uh really is about um turning turning the challenge into a question and that's how you would then start to think about Solutions and um I think that will also be would also be the next part of today right yeah L and no that was a perfect explanation thank you so much Tim so all that made sense and now I'm going to bring you into the really really fun stage uh we are going to be generating multiple possible solutions to our problem and why are we going to do this is to generate maximum Innovation potential in a short amount of time and that's the really main the main point about about it it's a really short amount of time and you're going to be really shocked at the amount of ideas you're going to come up with with this you're going to incorporate different perspectives cuz you're going to be working together and you're going to be building excitement around the possibility of creating something that's going to actually help somebody um so I want to do something really quick with you if you have actually just your Post-its your Post-it notes the square ones um I'm just going to ask you to draw a few things first thing is a door a door a door that you uh go walk through okay the next thing you can just pull that uh sticky off and put it next to you next thing is a [Music] [Applause] [Music] baby okay time's up next thing is a house a [Music] house [Applause] [Music] okay time's up right the reason I'm just doing this like quick sketching thing again is to once again get it into your head that you can visualize your ideas you can communicate your ideas I think if everyone looks at their uh neighbors drawings you're going to be able to see that there's a door a baby and a house on each posted it it does have sketching and a sketching exercise has nothing got to do with your ability to draw you are able to communicate your ideas actually hands up who put a if when they drew the baby the little piece of hair on the hey everyone has these preconceived ideas about what these things look like um which is very cool it's a happy baby what psychotic psychotic looking okay all right so what we're going to to do uh the reason I got you to do a sketching exercise is because we are now going into our 8 phase where you're going to be sketching some of your ideas we're going to take part in an activity an exercise called crazy8s what time is it actually yeah we we're actually fine with time crazy8s is a really really nice um sketching ideation exercise you can you can do it with writing ideas but sketching ideas with this is really good H you're going to sketch solutions to the challenge you've already decided on we know our challenge we need to make her a little tool to pick up her pins you're going to be generating a lot of ideas quickly eight crazy ideas in eight minutes sounds wild sounds daunting but it's really fun I promise so sometimes to be truly creative our brains actually need these this structure and rules and by restricting space and time and by letting everyone know hat anything is that anything goes this tactic forces ideas out and it forces them out in a really fast way and it's far less painful than it sounds it sounds kind of manic but it isn't so first thing I want you to do all right is everyone has some an A4 page on their on their table they should we are going to if everyone has it you can hold it you already have it sorted out you're just going to fold it h in half first some people already know how to make the eight frames after you fold it in half fold it in half you just fold it again and then you fold it one more time and once you open that back up you should have eight even frames yeah I'm not mindblowing so that's it it should come out like this so you have eight frames so what you're going to do is I'm going to set a timer for one minute at the very beginning so you have one minute to draw uh come up with an idea for the tool that you're going to design for Kathy okay so it has to be an easy to ous Tool remember all of the things that she's struggling with um just really try to get into the the mind frame frame of mind yeah that's the one frame of mind of Kathy of like what kind of tool would be really good for her if her hands are like really really sore um and you're just going to come up with eight different sketches it doesn't have to be a product the whole time it could be just like the same product but in different ways with little tweaks really don't try to think about this too much this is all about uh quality not quantity did I say that quantity not quality this is all about quantity not quality so really really doesn't matter what it looks like completely backwards edit that out will you um so yeah I'm going to start the timer you're going to start away does everyone know what they need to do question to FOC on this specific use case of being stuff to aard or all the problems of K no this is specifically for the the act of picking up a p a PIN to pin stuff to a board I've seen different pins in my life I love this can we draw a pin on that board will I show you a pin yeah the pins the pins are like the small like yeah like this there oh designer designer went to our school to draw there we go this is a pin I love that so just imagine that Kathy has these pins um this big that big yeah they're there that's the physical pin so yeah you're drawing something so that she can literally pick that up at the very bottom so has like remember that a person with arthritis has a lot of difficulties like like actually grabbing stuff like having a a good grip on stuff on small yeah on small things especially of course but like it's very hard for them to like close and have a tight grip on on things sorry just maybe one more thing before we get started if you don't have any idea what to draw right now that's completely normal I would still encourage you even if you have no clue what to draw just get the pen moving draw anything like even if it's just a line it will be way easier once you start drawing stuff to think about things so rather than being kind of like paralyzed in front of your paper trying to think about like I have no like I need to think about the tool don't do that just try anything um uh draw anything it's fine if uh you know out of your eight panels um uh some some don't actually show any any final final idea um if the timer like if so when when Rebecca tells you to move on to the next panel don't dwell on it just move on and then kind of like start again um and either draw something completely different or build on the idea that you had earlier um but yeah just uh even even if you have no clue what to draw right now just draw anything yeah draw like think about what already exists you know think about the type of things that might already exist that you can just kind of build upon and make better and tweak um okay so one minute for your first one [Music] go remember all the things this tool needs to be it needs to be able to pick the thing up but also push it into a board so it needs to have like a sturdiness to it just think about all those [Music] elements okay we are now about to move on to the next frame go next [Music] drawing [Music] okay your time is up you can go on to the next frame and start your next [Music] drawing Dom has gone ahead and he's dra on six already ideas are [Music] flowing 10 seconds start wrapping up that one and we're going to go on to the next one don't worry if you can't think of it one just even you draw the one that you did before and just improve H it and add things to it okay we're going to go on to the next [Music] one 5 Seconds okay on to the next one okay on to the next one this is the last one give it your [Music] all okay 5 Seconds 4 3 2 one okay well done well done everyone um how did that feel for you pressurized pressurized yeah fun fun okay you like like this Liber nice did you feel like um after the first few you felt like did you get into a flow or did it feel yeah flow good nice um okay so the next thing that you're going to do right now is that each person should pick one design that you've made one sketch the one that you think uh meets the the challenge the best you think it's actually going to work I think this is the product that we should go with pick one of your favorite um sketches and present it to the people that are at your table okay I'm going to set a 40c timer and then after that I'll give you three minutes okay okay all right I'll give you I'll put three minutes on the clock and you can start taking turns presenting your idea to your group members all right go ahead oh there was a question for everyone not for each three minutes in total yes yeah so a minute each but but first just the one that I okay so this is the magnet glove okay this is a magnetic glove but for this you need slightly heavier magnetic pins as well so it would come with new pins as well slightly heavier so because you pick it up with a so the glove is cap of just identifying one of these new steel pins and then just you know well you can't see the design but imagine that it's a glove like this you can think of a glove and then it just like magnetically attaches to a pin and because it's still because it's heavier the pin it's just ready to push it in the wall and then next pin next push great that is the magnet glove the magnet glove oh my fantastic all right you want to go ahead I have an idea that could so my I present you the pin magnet so this is basically magnet that has a soft sponge underneath so the metallic part of the pin goes it's attract and then it gets on the Spong right because if it's all pin all metal it just get M right so the pin basically just gets exactly let's go with the second favorite one it's close to fun exactly it's close to hand I call it the slapper H basically instead of the hands going in and then connecting as in yours it would be just something that it slides in uh so almost like a band behind it and then it would be magnetic the the pin as well and then she could just go over there and then slap to the to the tabl okay what we're doing now is just picking the idea that you uh told your team members that you really liked and think you want to build that that product and you're just getting a new page and redrawing it again res sketching it and just putting a bit more effort and thought into it um if any feedback came up within the the chat or discussion a while ago you can add those ideas to it or if like Nicola Drew something on hers that you were like oh my God that would be really cool on mine you can kind of steal and borrow ideas as well just to to refine your sketch I'll give you actually three minutes for this three minutes and she can start there now everyone have a fresh page do you want a fresh yeah perfect um if anyone's unclear on what we're meant to be doing let me know use the full page right yeah full page yeah and you don't even need to half it up or anything you can just use the full page yeah you need to leave the [Music] workshop also if things don't make sense in your drawing you can just add like little text bubbles to explain it um I know if I was doing it mine would need a lot of text expl explanations [Music] okay 20 seconds [Music] left great okay how are you doing do you feel like you need a bit more time like 10 20 seconds no [Music] yeah I'll just leave it another few seconds just for some this table here they're in their creativity mode let's say another 20 seconds okay we'll stop there um okay so now you all have in your group three really good ideas potential um products that you're going to build and now normally what happens is that you're you place the three uh sketches up on the board here um and you can go through a round of voting on which one you want to actually build but because there's only three people in a group that can just get a bit like normally it's better if there's a more people in a group to do a vote a round of V voting on so it's not that uneven um so what we're going to do instead with you guys is just chat amongst yourselves and figure out which one you want to which one you want to build there could be something that like okay I like this about yours and maybe we can add that to the Prototype as well just having a a chat about what we could potentially build together so I'll give you maybe three minutes to just chat amongst yourselves about like what we could potentially build after the Break um yeah just go for it don't think too much about it and go the magnet glove as I said new steel pins they have a hex shape to prevent rolling off the table ni um the glove fits all sizes it also moisturizes the hand um that's just that's just a weird side benefit um and it knows when to release so first of all this the index finger part is magnetic so you just have to do this and then push it in it can generate 200 Newton je whatever that is but it can generate it I don't even know if that that's not oh my God we are just inventing new pH you can you can press it in and then you just extend the hand and it know that's a really nice that's a really nice uh like little inbuilt mechanism that's cuz that's that's how you really do like magnetic functions and then you kind of place it on the board and then you rele that's um that's it I like that I've still I've still just went with you know depends that's the name of the bo yeah depends and then just are already on theard you just have to put your p on the you want just go through the paper like it would normally with a pen but you still wouldn't you need to put take a pin out and put it no no the pend is already on the board so you just put the you just put the you just go to the paper sticking out yeah it's like a it's like it's literally a pen Bo it couldn't hurt you if it it falls on your or something cuz cuz now the pin is looking out yeah yeah yeah outward looking and then you just go up you I mean of course it can fall on but just like to grab a piece of paper yeah is just the same movement as picking something yeah maybe but like if you have like you could you know you got your board and then you up your paper like this and then you just like yeah that's kind of thing that the posted soles I guess that's true that's true true post this with this was the best this was my best idea imag yeah yeah yeah what I done was just take something and call it my own that's what I don't you have a perfect prototype no but um okay we need to choose one let's choose one we thinking the I'm thinking the futuristic Anastasia ioane glove hand might be a little out with the technology that we know of today h I'm thinking m is probably no no a little bit too on the other Spectrum to I'm thinking this I'm maybe going for magnet glove my problem with the glove is that I think why I like yours is that that actually really removes the problem which is the pins itself the problem is not is not really picking up the PIN but the existence of the pin itself that's why I like your basically someone just wants to have their ideas on that's the aim right the aim is not really to pick the pin but to put the idea forward but yeah I know okay guys we have another 20 seconds add to choose like to really choose and figure well you don't really need to just be like it's this one and abandon the rest but just come up with some idea that you're going to build um so that after the break you're ready to start building the thing the [Music] product okay um everyone we are taking a 15 minute break right now obviously you can continue the discussions about what you're going to do after the break because after the break we are going to go into building mode you're going to make your your whole tool which is going to be cool so for the break we have coffee I can make us coffee and everything tea water this biscuits everything and snacks um and just move around you can go out to the balconies and stuff do whatever we'll come back here at 1545 okay um and we'll get straight back into it okay huh all right okay you're free you're free well done well done for the first half thanks Ellie welcome back everyone did you have an okay break yes yeah okay good all right so this is the fun part as I said we're going to be building we're going to be uh kind of feeling like we're going back to school and rumaging that table of materials over there um I try to make it look as exciting as possible so prototyping we just going to talk about it a small bit and I'd love your input on this in in a minute as well just to go through um tiny bit of information so you're just turning your concept into something something concrete tangible and something you can actually test so you don't need to be worrying about whether this is actually going to work or like you know is this the finished product you're just trying to come up with something you just want something tangible you're doing this to gain empathy to explore to test to inspire and to test your hypothesis to get you closer to your final solution so I think the two things that you need to learn about or take away from the whole prototyping phase is that fail early and fail often so what usually happens uh or what very fre quently happens is that a company or a business um spends a lot of time and money and effort on building a product and then brings it to Market and when they get the feedback that this is actually not not what customers or the market once it's way too late so this is a problem of course um and this is why it's very useful to think about product development in terms of kind of like you know building a prototype first the prototype is um really something that represents your ideas in a relatively cheap and easy way so maybe it looks pretty pretty ugly U maybe it's still not perfect uh and maybe it's also not showing the the the entirety of the finished product only the kind of like the main features um the main value to customers um because when you fail here it's actually not that bad because you can still easily change you know the Prototype the concepts you can just create like a new iteration when you fail here um you have already wasted a lot of resources and uh um yeah spend a lot of time on something that doesn't work and in the meantime other companies might have already launched like two more successful products so this is um why prototyping is so important and it's also something that we do in every project we do so would you be able to explain as well like to people just there's different typ typ of prototypes you can make you can build an actual product but there's other ways to do it too you can yeah so um I mean a lot of the pro prototypes that we build on projects uh are actually digital prototypes so they're actually quite easy to do uh easy to make uh and they even though they are nonfunctional in in many ways they look and feel like the real thing but of course when you're building something that's like a physical product like for example this push pin thing um it's a bit more difficult to make it uh to kind of like show this to testers uh and make them really think like okay this is what I could I can imagine that this is a like a finished product I can I can see how that would look like when I buy it in a store but that doesn't mean that you cannot prototype that in a way that's more uh appealing so for example a prototype could also be an ad like you can lay you can make the layout for a newspaper ad or a sales deck or anything that just kind of like represents like the vision of the product even to just check like is this something that people would be interested in because you could you can you can quite easily like even if you can't actually build the physical thing you can mock up something you would use to sell the physical thing show it to people from the target group and then get feedback that way and that's so so we are creating these prototypes for Fairly complex products in only one to two days but um yeah you don't have to spend much more time uh on on a prototype so you want to be as fast as possible spend as as little time on actually I don't know like coding something or manufacturing something these things will be important later on when you are confident that it's actually worth putting like all that effort into into the product but you should you should avoid doing that at that early stage because you still don't know if this is going to be be a success or if people will actually rip it apart I I have seen this so many times and it's still something that happens in almost every project we are we are doing with companies you're showing the concept to people from the target group that are intended to be your your customers later on and at the beginning you really really confident that this is a great idea because you you have kind of like hyped yourself up you have aligned on a direction you have you know narrowed down from a lot of really cool ideas and then you show it to customers and like yeah actually I don't get it I don't I don't like it I don't know what's the what the point is and that that can feel really kind of like deflating at first and this is also why it's so important to have this creative confidence that it's actually not a big deal we can still change things and we don't have to kind of like dwell on things and get stuck on you know like making it work when it clearly doesn't work we will'll just iterate on it fix what doesn't work uh take out uh what people don't like and maybe um introduce other features that people like more or uh you know uh change the focus of the product as well so don't don't do this here where you spend a lot of time to get here and then it's too late you've already wasted your budget uh start small really really small and get feedback as early as possible so that's uh also I think the point of what we will do next absolutely yeah exactly thank you so much Tim um that's a really good explanation because like there are some organizations companies who do they they don't have this design thinking mindset um they go all in on a product and even if they know that it's not going to work and they're putting all this money and time and effort into it they don't have the the confidence or like the courage to kind of go look this actually is let's like scrap it and do something new and they could spend nearly two years I know a lot of companies that are spending like two to three years on an app and like constantly adding new things and trying to improve it but it just doesn't work so yeah I think this is a really important Fae for us right now and we are going to get started we're going to start building or tool so we're going to give you 20 minutes remember every single thing that you talked about like the the three um sketches that you have try to incorporate everything like the the good ideas from each person's uh prototype or sketch and build the tool around that you can use all the materials down here there's like uh paper there's loads of different things there's Chopsticks there's so much stuff down there that you can just go wild with your imagination so you can just get up go down bring some materials to your table build the Prototype on your table and yeah I'll give you 20 minutes for that and then I'll start telling you the next step you're going to be testing it within your group before you start testing it with other people with the real users it's okay 20 minutes you can begin I'm going to put on some music if you have any questions just let me [Music] know [Music] something [Music] I'm going to make the band so tight that you lose blood circulation again I think that will [Music] [Music] stay [Music] termin second they so [Music] just oh that's smooth that's that's smooth yeah we realize that as well that we don't actually need the pipe cleaners all we need is a all we need is a finger with a bit of blue TS though [Music] I how are you all doing doing do you have your prototype ready or do you need a bit more time how are you doing yours is ready you're ready over here how's this table yeah it works you're ready all right so from now I just want you to present to all of us what your product on your prototype is um you don't need to show us how to use it yet cuz we're going to be testing them in a second but I just want you to just tell us about them because they look really really great um maybe we can start with this table here and you can introduce your your product and tell us um about it tell us a little bit about it okay this is the uh shows as well how it fits on the hand and stuff a this uh just uh this is for yeah this for reference yeah thank you this and so welcome to the uh one size fits all uh thumbnail this is uh overs simplistic but ultimately very beautiful um and our plan was that we wanted to kind of have like a whole glove that was magnetic yeah you could just pick up your pen and it would go straight here and then you would release it uh alleviating any sort of um you know kind of grippage so what you have here is we need the 200 million mutant yes for this to work yeah uh this is our un yet determined measurement of magnetized of uh the future but ultimately how it works is you place on uh on your on your fingertip tip as this and uh you have your pickup station here uh you pick up your pen and then oops H then we go towards our pen board and it goes voila to get your pen back out very easy you just take it early this that works and put it back into your station Pin Station the one nice one size fits allil glittery thing amazing oh so if you could tell we'd love to ask a few questions um also this is just like an open discussion about the product and maybe some of you might also have questions that you want to ask the the team the pickup station yeah is that part of the product yes okay so you'll have like a pin pickup station thing like where it's like how does that work yeah yeah it comes with when you buy the product it comes with uh 200 preloaded pins this into this like little pickup station you pick up one and then a new One automatically appears okay we agreed on that but they are reusable you can obviously you can reload from the bottom up so every every time you pick one a new one appears you can use it what about her hands though yeah did you notice that you using the other hand for the loading station uh what happens well it's a very elaborate loading uh system uh you can of H you take it out and then you kind of drop it into the loading system okay and it does it itself gets reloaded and the pickup station I like it I like it that there's something there it's just to just to avoid her picking up the thing she doesn't actually ever have to come in contact with a pin remember it's magnetic magnetic Glo is that oh so that's what we're that's what it's how yeah yeah there's a lot release part soon as you stretch your hand yeah the magnet uh releases into the reloading station and then automatically everything so she never has to touch the pin never has to touch what's the price the price for for the Prototype off because that's the one finger that counts M so you even can use it five fingers no no no no I mean to to be decided later I but the like the loading station is probably like 500 yeah loading station we're going to take the Apple approach where you have to buy a loading yeah and with every upgrade of the finger puppet comes a new loading station so nice Okay well that's really really cool well done guys that's so good thank you thank you okay this table here does somebody want to present okay welcome welcome Hey kitties of the world uh I'm here today you to the pin gun so basically it's a gun that you can use to pin not for other other purposes L legal like like killing your neighbor um yeah it's very simple as you can see something that is basically very graspable shape size of your hands uh that has the know the the ammunition inside you can replace oops nice yeah and basically there's a mechanism inside that with minimal minimal effort you just like press a little little bit and it triggers that the gun to shoot oh nice so and we're just prototyping here so there's like one ready to shoot right so we just stick it here not and if you want to take it again you just place it here and the same way as you shoot as you pressing it's uh there's a little mechanism that's like locks locks it so put back you lock and you take it out nice that's it so you can just uh stick and pull in case they drop on the floor there's this little shovel that with minimal effort also you barely F you can and then you vibrates and as you're vibrating they are like going inside these little holes here so you can just pick them again and so you can recharge your gun very easily nice that's really cool that's how it works that's great well done does anybody have any clarifying questions that they'd like to to ask this team about the product yes how does it stays in your hand it's like this you still need to grip it yeah so there but you know it's like the size can be adjusted to like the real hand size this perfect to my hand but maybe K is a different hand what kind of material would the thing be at the bottom what do you think it should be it need flexible some some kind of rub or something like a little squeeze it triggers a mechanism some type of lickable material lickable yeah it has to be liable does anybody have any other questions for this team no well done it's really cool I like the two c of it nice okay we're over here who would like to introduce their product it's our product your so I thought let me introduce you the B um it works like there's a strap here you just put your hands here so you don't need to do anything at all we already have yeah it's already loaded in with the pins so you just put it like this it goes in and yeah let me show you here's the wall and just like push it in y and stays in we we didn't really uh design it for actually remove the pin cuz Okay yeah we don't want to remove the pin but yeah it's automatic so once you put it in another pin is going to appear here that's really great well done [Applause] everyone does anybody have a question or is anything unclear there what was the uh why from the extraction Point why did you not want to further develop the idea to extract the pen we didn't say that we don't want to further develop it's just this page it's just okay and how do you pick them up if they're on the floor without a shovel how do you maybe we can collaborate so you yeah we we we can collaborate you can you can you know design us for the yeah the shovel or what is it called I don't know but see we're still in the discovery for the day well done I really really like them on the floor so it always sticks to the wall you know you don't need a shovel okay so um that was really great thank you so much for doing that I think some of the products like seriously they could be the next thing you know um the next so you did the prototyping stage this is the final stage of the design thinking process and this is the test phase what you were doing there you were testing the product but in your own groups so this is testing to the actual user to Kathy you know potential Kathy um so why are you going to be testing you're testing it with users using the prototypes you're just going to be making sure that they work and to understand how users understand and use the concept it's a way of continuing to gain empathy for your users and evaluate Your solution and even as he presented them there's prob probably things that you can event oh actually I didn't think of that or you know things that you can improve upon and that's why the design thinking process isn't linear as we say it's like you prototype you test you figure out that there's actually things that we can improve upon and then you go back to the kind of prototyping phase again or even the id8 phase and start thinking okay how can we improve upon this but we're not going to go through the whole Loop today um we're just going to go through the five stages so we're going to be testing now what you built so other people are going to test it it's fine that you've built it you know how it works you know how like you know to hold it so that the thing doesn't fall um so this is the real test where you're going to get another person to test your uh prototype so one person from a different group must now test your product and to make it harder look what we're introducing what is this now these are arthritic hands um so yeah we uh of course luckily we don't have arthritis yet but um we are going to simulate uh a person having arthritis being uh yeah kind of like impact Ed in their hand Mobility um so there are studies that this is actually like a very good representation of what having arthritis really is um wearing on mittens um so it is it is a low test but um I think if you can actually use your product with these oven mittens then I have no doubt that it would work with arriety cans as well so um yeah I'll give you uh 3 minutes to make a few adjustments to see H can you do it so I'll set the timer for three minutes See Is there a way that you can make this fit on the oven glove [Music] solid hang on how are we doing have you made your adjustments station is going to be I think it could do it station that's the right that's the M yeah but the loading station we're going to drop it in okay guys are we ready all right so we're going to use this as our station um you're going to nominate a person in your group to test another person's product and the person should be able to figure it out like as in oh here I am putting my hand picking up the thing pinning it in and then it being able to remove without having to use your other hand okay so this table who would like to test this product you yeah so you're going to test it oh wait that's my hand and then I have to put this on right yeah yes no no no no no that's you should yeah that's so it's attached to my body basically no but the okay so our product is a glove itself anyway and this is just simulating what we only felt the need to to prototype one part cuz that's the thing I Ed okay so this obviously this GL has limitations station need to explain y so far so good h k wiggle it a little extraction we're moving hey and then you can just this like a funnel thing yeah that's okay we're trying after testing it how did it feel do you think it's comfortable how are your hands how did it feel Kathy comtable you're Kathy now I think we need to work on that it could be refined a little bit okay how do you what refinements do you think also for this for this part when somebody's giving you or feedback on your product a good a good thing to be doing is taking notes on little post this year group when just so that you can use this feedback um for iteration later okay so how would you refine it or it a little bit too big and a bit hard to point exactly where I wanted to mm and because of the size of the glow I couldn't really see where the pin was exactly and I wanted to pin I don't know the corner off photo if I miss it then I have to remove it again and then try again that's a good point so maybe it could be a little bit smaller or like more um yeah to the size of your actual skin and I think that's what you intended it to look like as in a bit thinner and more just like as if it's your finger but I think it's a good point maybe some somebody might not be like able to it's supposed to be a glove so testing it with a glove on is making it a little bit difficult yeah I love that even answer for everything you're like well like just get it like no you I like your idea about the visibility it would be transparent as well a material see again a material uh you know transparent material yeah yeah of course uh space Fiber space fiber as my colleagues tell me space fiber good and also another thing that I um noticed as well with it if you're it's magnetic so is there like a point on the end of it where the pin always goes to or is it like you put your thing down and it could like stick here sideways always at the end there's a okay okay yeah okay so it always stays on so visibility is actually it might not be a problem it should slide into that slot yeah yeah but I I know the point um that you're making though because when you're trying to get something in like that it's good to have two fingers to guide it if you're like this it might be but anyway the product is great I really love it um well done well done guys it worked it worked okay so somebody nominated or nominate somebody from this table to test this product over here shovel [Music] okay nice you're supposed to put the full hand the THB as well that's great um let's try again it [Music] [Applause] work okay let me try to get it out is this [Laughter] ceramic nearly works and now how do I release it so there's a me when you squeeze it just oh yeah squeeze question person try to squeeze something oh yeah that's a good point because they'll be made of something soft and they're not squeezing that much he's just like a little M ah okay so just like with the micro movement yeah with the micro movement you trigger the pistol nice how did it how did it feel do you do you think it's a a good product for Kathy I think this is a little bit heavy so maybe from Material space use the space fiber again um wait this part was that's a mechanism right there's a scen mechanism but how how they remove it there's like a grasp that is connected to the spring so okay so with always with micro squeezing remve it I release it exactly and the material is going to be lighter but also better to grasp so it won't be slippery like this one is adjustable to the size of my hand because that could be problematic maybe great I like [Applause] it it worked that was really really great I like that one the only thing that I have is the the the worry that squeezing it would hurt more if they're really but if it's a micro move movement micro yeah that could work I really like it um okay so somebody from this table uh to test this one to test the Bob to test the Bob and okay this is a good start so far okay okay pulling out method you can try ping it start to do the prot might not work straight [Music] away see we can actually come up with something really good [Laughter] what's the opposite of a shovel she has to use un it doesn't have that there's more in it pens on your floor the unsh is what you need I feel like the shovel is the main product of this whole design thinking Workshop but it worked well done I really like it okay Nicola after testing the the product how do you feel um I don't think it was very clear what way I was supposed to grip it we had a bit of difficulty to bring in my other hand to assist putting it on okay um it wasn't very stable to take out therefore to get the shovel yeah pulling out yeah um and yeah also is the size an okay size I don't know it's like if a person has to GP onto it like this is that movement a problem or I don't know you don't need to RP like it's adjustable strips so just put your hands and it is adjustable so you can actually yeah you don't even need to like close your hand suppose is it supposed to shoot out though or no yeah okay so just nice nice does anyone have any more questions about it how would you put it on if you don't have a second person to assist you you know how to use the product oh there we go there we go it's in it's done the shovel my is the okay everyone that was really great do I want to watch the ultimate test oh yeah the ultimate test okay we originally they were meant to be these pins uh but we gave you the other ones however we would love to see if you can actually complete the ultimate test of picking one of these up and sticking it in okay um let's try it we can do this obviously faster than the last one yeah originally was REM no don't worry about the removal don't worry about the removal we know okay here you go so let's see someone can hold the station right imagine that there's no station doesn't exist it's magnetic station station is okay nice well done it works do you want to try nice with the glove with the glove yeah I actually have a question about that product why not just blue Tac instead of like doing it all magnetic and space fiber yeah well we're open to uh ref yeah yeah ideas do you want to try [Laughter] [Laughter] [Music] [Applause] [Music] it I love how certain people get so like but we didn't we weren't told about the removal and and you're so like there's no station thing I love how protective you get over the product it's so nice Okay so this works it is the Bob do you want to [Music] try wow okay that was quick that was quick REM get the shovel ready micro yeah the micro okay that was that wasn't even a challenge for you guys you really completed that okay so the last part well nearly the last part the micro movements um normally what you do after testing h a product with your user is you just have a little feedback session with the team that you're working on the product with um and in your group all you need to do is discuss and answer these three questions you can do it on poits uh it's really just an open discussion about what worked well with your product uh what didn't work well like was there any aspect of it that didn't and what could be improved upon and we're just going to take three minutes to do that I think H think like the the pick up station is vital right cuz let's just say I want you to pick up like a uh P okay I go here I've got like so I would have to put like one pen on the table station loaded with all the things you ever need yeah so you only ever have to buy 100 pens and you will really technically never really need to buy anymore okay so pick up station is actually a thing yeah it's one learning it it actually exists actually will exist abolutely actually I really think it should be just like one thing finger because the only thing you you would use it is because with this you can well the whole idea right is that you don't need to do these fine movements you do don't even have to put the whole thing because only this part has effect maybe what didn't work well I just it could be smaller but I think we've got that visibility laser laser pointing could be a [Applause] thing you can't see really where like where you're but because it was so bulky the GL so like you can't really if I want to really go into this hole here it be quite difficult I might but also we put it on that finger because that's where we can apply it but a normal person would have like I said it's for hum okay all right are we ready I would love to know um actually maybe you could make the point that we were just talking about there but getting attached to the ideas I I really love all of the ideas that you have shown today uh I think they're really cool fun fun ideas as well I I was just I I just thought it's interesting first of all how invested you become in this kind of like silly idea that we just made up with this completely contrived scenario with C Kathy um but it's actually a really good point because I think um maybe maybe you have noticed that you also get really attached to the ideas that you work on because you put some thought into it um and you think like yeah this I can make this work I can make this station work it makes total sense um we don't need to change the with the station um sorry about singling out the station I mean this happens to teams all over the world uh it happens to our team um it's completely normal um but this is exactly the point of design thinking that you are asking for feedback and you're actually kind of like challenging and testing your ideas and you're accepting that you know like even an idea that you really that that you feel really attached to might have to be changed or discarded or iterated on and um I think that's that's a really important point because I I I think it is very tempting to kind of like just stick with the original idea and somehow make it even more complicated to just be able to somehow push that on on the user by inventing like okay now maybe we have a second glove and or uh I don't know like like some other kind of like gimmick um yeah but um like I said that's normal it's completely normal human behavior I think um but usually you don't think that you would fall into that trap um there's so many this is this is the story I was saying there's people who have made apps there's friends of mine I know they they're working on apps for like two years and they will not they're so invested and attached to the idea and the product that they will not just admit that it's not good the customer doesn't like it it's not going to be successful but they're still adding more things to it you know like oh maybe if we do this there a sometimes it's just you know better to scrap it iterate on it or just figure out how to make the thing um sorry just maybe one more Point uh because I don't want don't want to dwell on things that don't work I mean one thing that was also really cool is I mean we started the workshop without any without even knowing the challenge and then you like in in very in a very short amount of time you all came up with some really interesting and actually innovative solutions they all came with certain flaws or maybe things that could be improved but I uh I I think this is really cool because I mean the materials we gave you are also quite limited I mean I was actually surprised to see what you came up with I I I wouldn't have dreamed of of these ideas so um yeah good good good work that's also that's also a really important takeaway I think of today that you can you can uh generate these things yes 100% yeah everybody round Applause sorry I just cled at the wrong time like so I just wan to I just want to hear from one person from each table what you think could be improved upon with your product and then we're nearly done and then I'm going to leave you go so maybe this table here what what do you think if you were to iterate on this again and if you were to improve the product what would you improve uh the pickup station We Believe should be a thing and not just a hypothetical the pickup station everything else other was absolutely Flawless yeah yeah yeah he's like make sure that and also also maybe it's a Overkill to have a glove it would be enough just to have something on finger because this only the um index index finger is what we are using yeah exactly like that yeah so I really like the product well done um okay this table what would you improve upon I would improve a material that we are using at the tip mhm because I'm not sure if it's holding it perfectly especially when we want to remove yeah exactly so yeah that's my you were also thinking of uh making it more obvious for the user which uh side to go because what we learned from the user uh testing was wasn't uh very very clear so maybe something like a shap for the hand so you know where your fingers are going in something like could be yeah yeah no I was just thinking yes what if Kathy was like you know after a few glasses of wine you know she's wrecked she's tired and she puts it in and she just like presses it down in her finger accidentally yeah you know so but anyway it's really really great um okay well done on that one I really like it so what what do you think you could uh improve upon or what did you come up with from the so the materials didn't suit our product here so when we did this we just wanted the shape and and like the idea but we just um need more flexible material and lightweight for our product to actually be like more user friendly yeah so we just think it's a matter of testing different materials to find a comfortable m fit that's really great that's good to come up with that at the end I think it's a really good product but yeah the material and another thing I was thinking about that was the the size of it for storage you know like you don't want a big bulky massive Bowl I know it's not going to be a bowl but like a softer material but okay well done everyone so basically that is the design thinking workshop and I think another point to just make at the very end is and we've already made it is that in real life when you're running these design thinking uh when you're going through the design thinking process it's not linear it's constantly like say if we had more time now or if you wanted to like make this whole process over the span of a week you could keep going back and iterating and improving the product um and changing things until you're happy with what you've created I wanted to do a key highlights activity but I'm I'm not going to really do it maybe we'll just do it as an open discussion instead of just like have a little think about what you learned from today was there something that you learned something that you really liked um or was there any kind of like highlight maybe just have a think about it for like a minute and then we can talk about it just as a as a group to as a to wrap up so would anybody like to share uh something like a key highlight a key learning something a takeaway that you're going to take from today if you have something you want to share you can just put up your hand like we're in school I have two main uh uh takeaways one is Foster creative confidence so it is not like Okay I accept that I'm not creative or I'm I am a creative person but it's rather like uh it relies also on the atmosphere abely what was created um so I think it's a big takeaway for me and also don't get too attached to your ideas while you are in the prototyping phase uh because then it's going to be your your thinking will be too much uh limited and then you can't come up with a new idea and maybe then you feel like oh I'm not creative ex and also um yeah just don't get too attached mhm I really like that that's great thanks so much um also what was the the first point that you made there was something that sparked your first point was the creative com there's a really really great book called creative confidence if you haven't read it yet I would recommend reading it and that really does kind of like shift your whole mindset around like taking risks and being willing to fail really really great book that has like had a huge impact on our whole company um so yeah I would highly recommend that so thanks Dory for mentioning those those D do you have anything oh sorry actually I'm just maybe if you want to talk put up your hand I was just surprised by how many like really the crazy exercise really unlocked the creative flow I was just surprised by my own flow nice and I'm not saying these are great ideas but just like the amount of stuff that came naturally by oh onto the next one onto the next one that was mhm having that time pressure is really good sometimes yeah yeah because you want to be so perfect sometimes so I need to make this one idea a perfect yeah just go go wild with loads of imperfect ideas and then you can you can iterate later exactly yeah that's a really good takeaway thank you Chris do you have any uh yeah I thought um calling on people now like from a from a technical aspect from like kind of learning and doing the workshops uh and and being like a kind of newbie and amateure I really enjoyed like the introduction that you done and the the the justification of why we're here validation of why we here what we're going to do and explaining a few things I was surprised at how long that took but that's a good thing cuz I think I completely underestimated how long it should normally take to just get people in at the groove rather than 5 minutes ice breaker let's do the let's get get on with this I think it really put me and everyone else at ease as to why we here just a kind of 15 20 it was like a 15minute intro I think or something so kind of just uh put everyone easier so like that was a techn aspect and the the fun aspect was just how we were doing prototypes for an idea that we never even thought of I thought that was really impressive just as a kind of human connection from that that kind of aspect nice yeah thanks for sharing Nia um yeah I don't know if this is just um me personally but I found it interesting that at the start of the day that we started off as a team then we broke off into little teams and then I started to get competitive then I was watching everyone else and then uh you know I wanted to beat your team and then at the end of it we came back and like oh yeah we're a team and then we actually helped each other at end I thought that was kind of fun to be yeah to watch that yeah yeah it's cool I like that thank you well I found it interesting that it was so easy to get in the zone so we gradually started doing this exercise me drawing Y in front of me I was like oh I don't know how to draw and but then it was just okay one minute you just make it it's easy then you have the next exercise also easy and then you go deeper and deeper and when you realize you're making a prototype and it just feels easy not making any effort you just like get naturally focused I think that's the cool thing about the whole process I like that that's a really good takeaway yeah and that's the whole point of it it's just like kind of slowly warming your brain up to thinking okay I actually can do this you know I can step out of my comfort zone thank you for that do you want to share something yeah I want to E P said because I think this exercise especially the one about drawing a door in a house which everybody knows how to do like makes you feel a bit more confidence like small winds that tack on your confidence about your creativity because I think when it's creativity everybody's a bit self-conscious because at the end of the day it's your idea Soh you seeing that your idea is not that good or it's you're a bit more defensive and maybe afraid to fail and giving you very easily targets that you can definitely pass makes more confident to to go into bigger bigger things knowing that you can fail the safety net is there it's like there's no need to be afraid yeah that's a really great Point thank you for sharing that would you like to share something yeah so um in my work I'm also running some Workshop sometimes and it was very nice to now be on the other side to experience what it feels like being the participation participant of the workshop and not only running it so it was also nice to catch some um ideas from you um how to entertain why making the others work cool that's great I'm glad I actually that's really cool I was only saying it to Tim that I wanted to be a participant as well in the workshop just to just to really feel it because it's I think like being up here it's really hard to even imagine like I think you said it too imagine how to come up with something like this I'm I'm just shocked and Blown Away by what you've created but it's when you're in it when you're in that you you have the ability to come up with so many cool things thank you for sharing that you like to share something for me it was nice to discover that actually I'm creative I just needed the team for it and the atmosphere so it was a nice Discovery because I thought I'm not this creative so thank you no problem no problem yeah it's it's like the atmosphere the environment and where you are is or that can have the ability to unlock whatever that creativity inside in you so I'm glad that came out of you today and also yeah really did I love this the Bob I love it do you want to share something going L I love the Icebreaker at the beginning that was really cool I've not heard that Icebreaker before what's your job and what did really cool I wrote that one that actually and then I really like the that we got a lot of new ideas with the crazy eight and then we found that some of the ideas were a bit similar and then we could let go of that it was just our idea and as long as we were in the group we're just developing the Bob together and then adding a little bit from all of them that's so cool that's a really cool discovery that you're all aligned you kind of already had the same thing that's cool thank you so much everyone we did it we have finished our design thinking Workshop maybe it's something that you'll uh take with you if you're running work workshops maybe you can do this sometime or even ukis or whatever um just thank you so much for participating in it for being here we had so much fun also thank you Tim for being here too it was really great to have your your input and your help and everything um but for now we're done we're literally finished I have my last slide I think where it says that's it for today my lovely hum a that's so nice to watch back on no really that was so much fun and as you could see there were so many nice Concepts and prototypes and laughter this is the end of the workshop but we have a special treat because we always like to end our workshops on a very very strong note and we want to make them impactful and memorable so we asked our participants to close their eyes and we brought them something very special have a look okay so e can open your eyes what we're all going to get one of our work Shopper goodie bags for your participation you can open all your eyes now um this is just a little thank you uh I this is manic I can't Mrs Claus holy my rule is coming M thank you Mrs Claus is actually coming to life here we go you thank you so much for being here this is chaos this is amazing thank you no problem thank you but yeah that's really it everyone give yourselves a big round of applause we you did it well done and that's it if you've made it till here then thank you thank you so much for watching we put so much effort into it and we really really wanted this to be valuable for you make sure you check out the resources that are available in the comment section Below download them use them and use this training going forward as a introduction to design thinking or use it as a training for clients or for other people just wanting to learn about the design thinking process if you have any questions about this video make sure to leave them in the comment section below and we will answer them for you and if you like videos like this and you want to learn more about workshopping and facilitation then be sure to subscribe to our Channel thank you so much for watching I'll see you next time bye-bye no leave me be identifying plates as my new job